Business Communication Chapter 1 PDF

Fm . thapterl _—___ Establishing a Framework for Business Communication Lecture and Resource Slides BCOM 3e, Lehman 81 DuFrene Learning Lear ningg Objective Learnin Obje ctive Object ives 1. communic 1. Define Define communication ation communicatio n and and describe describe the the value val...

Fm . thapterl _—___ Establishing a Framework for Business Communication Lecture and Resource Slides BCOM 3e, Lehman 81 DuFrene Learning Lear ningg Objective Learnin Obje ctive Object ives 1. communic 1. Define Define communication ation communicatio n and and describe describe the the value value for communic for communication ation communicatio n in in business. business. 2. 2. Explain communic Explain the ation the communication communicatio n process process model model and and the the ultimate ultimate objective communic objective ofthe ation ofthe communication communicatio n process. process. 3. Discuss howinformation howinfor mation howinformat organizat ion ion flows in an organization organization (formally informally (formally and informally; downwar d, upward, informally;; downward, downward, upward, and horizontally; horizonta lly; and through horizontally; through various various levels). levels). 4. Explain how legal and ethical constraints, constraint s, constraints, diversitychallenges diversityc hallenges diversitychall technolog enges,, changing y, and changing technology, technology, and team environment environm ent act as a strategicforce environment strategicf orce that strategicforce influence influence the process process of business business communication. communic ation. communicatio n. Communication Process Model FIGURE 1.1 The Communication Proms; M- i a Select; Chinnel & mnsmus Message SENDER ; Encodes Mesnge Duodes Mess \v ECGMSELEhmanX<DuFrene 5mm channel a. runsmm Mung: é’zom Cengage Learning 3 Communication Process Barriers - Differencesin education level, experience, and culture 0 Physical issues, such as noise or room temperature 0 Mental distractions, such as developing a response instead of listening Communication Channels Channels of Communication TWO'WAY, FACE'TO'FACE TWO~WAV, NOT FACE'TO—FACE ONE-WAY, NOT FACE>707FACE Ellmnlas: Woman mm.saw-"ms, inwmws, ms prtsenlaliflns, 39mm and videomnlevences Adv-ling“: Inmm new,“ nonverhai signais‘ pmmi mnnmwn 5mm manner-nuns: Usualiy appropriate lnr mnvvymg sensmve m unpleiunl lmws tumbles: Ideumnetnnverv Salim“, um mosuqes. 0mm; mm Advantages: Inmm mama mi nmemmmuiun spun-l mum-mien: lacks nonverbal elements. in verbal messagb must be eweflally (lea! 5mm": Lenevf, mamas. mpom and surname (ammuni— mmm mum»; email, in, volts m .ana web page mfammhnn Adv-mug“: Mmege mmld Bled mare panning"! and annual sped-l zonsidoullom: mu; mm nonverbal elamenls and ("sum hawk m possible roulusiun must be mnclpaied m prevented Flow of Information Within an Organization Fly-u! 1-1 fluvial/Momma mum an Organlmlon lemflv- EC0,\139‘Lehman8<DuFrene E101: Cengage Learning 6 _ _ _ _ _ Communication Systems Formal system - Reflects rules and procedures - Created by management to control individual and group behavior 0 Emerges as people interact Informal system within a formal system to create a satisfying environment Dispelling Dispelling Myths Myths about about the Grapevin e Grapevine ° Grapevine Grapevine is no more or less accurate accurate than other communica communicattion ion channels channels - Message Message distribution distributioniiss networked networked rather than linear in nature Levels of Communication Figure 1-3 Levels olCammunlmllon INTRAPERSDNAL - Communloation wlmln oneself - Not considered by some to be we communitatlon it does not involve a separate sender and INTERPERSONAL - Communloatlon between two people - Goals arena (1) accomplish (ask confronting them (task two .. H goal) and (2) feel better about menselvs and eld’! other because of their inmraction (mainbenanoo goal) GROUP - Communication among more than two people - Goal of achieving greater output than lndlvldual efiwls could produce ‘ Continued scan 3; Lehman & DuFrene 2012 Cengage Learning 9 _ — _ _ _ Levels of Communication (cont.) figure 1»: Levels ottommunkallon foam.) ORGANIZATIONAL 5 E - Groups oomblned In sud- a way that large 'r = amomplished EXAMPLES ’ ' ( , . Goal of prwuimg adoquam strumro for g achieve their purposes PUBLIC A g . Theorqanizafion ruchlng outtonsptbllc ‘ 5 - Goal ofreacmng mnywsthmesamemssm goals . Maw 35‘ Lehman & DuFrene 1’ 2012 Cengage Learning 10 _ — _ _ _ Strateg Strategllcc Forces Forces Influen cing Influenc ing Busmes Busmess Commu Commun nicatio n ication mvnmy mvnmy .. cuALuNGl: cuALuNGl: .. um um um um l'rHchl. l'rHchl. cons-mums cons-mums .. - imemauonal imemauonal Lam . Domesut Laws - Cnde of sums . stakeholder mlmm - Ethical Fmmewozk: - Parsullal Values .. Cultural Cultural Dliferences Dliferences .. Language Language Eamers Eamers -- Gender lasues Gender lasues .. ducahon ducahon Levels Levels . Age Fzflars - Nonverbal nlfimnms nus my. 35 NICATION COMMU COMMUNICATIO Elm-m un Elm-mun TICHH GLGGY TICHHGLG GY d - Acmra ty an Acmraty Secunw lssues Secunwlssu es - TeifitcmmmlCailollS - TeifitcmmmlCailollS . Snftware Applltauuns Applltauuns . ‘Hjghrmuc “ mums - Tclacommuting Tclacommuting . Databases Em)”;Lehmanxlb Em)”;Lehmanxlbu ulfrene lfrene _ mm u-r . lWlnowut lWlnowutu-r mun .. Iézm Iézm Roles Roles -- Shared Shared Gen]; Gen]; and and Expflfla dwnss Expflfladwn . Synexgy Synexgy ‘Gmllp ‘Gmllp Reward Reward - Dist-muted Leadership doll Cengage Learning Learning 11 11 Four Dimensions of Business Behavior DIMENSION 3 DIMENSION 4 Behavior that is legal, yet unethical Behavior that is both legal and ethical 55m: Re Lemar. :\ DJFrenE _ _ m Diversity Challenges Internafional Intercultural Intergenerational Gender Impacts of Technology 0 Aids in collecting and organizing data - Helps craft clearer and more effective messages 0 Overcomes distance and time issues - Complicates interpersonal relationship development - Raises legal and ethical issues Team Team Envir Environme onment Leads rgy Leads to Syne Syner gy - Makes Makes worke workerrss happie g them happier by causin causing them to feel feel they they are shapin shaping theirjo theirjobs - Increas Increases efficie ncy efficien ating cy by elimin elimina ting manag management ement layers layers ' Enable Enables s a compa ny compan y to draw draw on talents talents of entire entire workfo workforce + I -