70 Questions
Which one of these is NOT an advantage of verbal messages?
Includes personal information
Which one of these is an example of a nonverbal element?
Flow of information
Which one of these is NOT a consideration for effective communication?
Annual spending
Which one of these is NOT a characteristic of communication within an organization?
Lacks nonverbal elements
Which one of these is NOT an example of a verbal message?
Annual spending
Which of the following is NOT one of the learning objectives discussed in the text?
Explain the legal and ethical constraints of business communication.
What is the main purpose of the communication process model discussed in the text?
To ensure the effective transmission of messages.
How does information flow in an organization, according to the text?
Formally and informally; downward, upward, and horizontally.
What are some of the strategic forces that influence the process of business communication, as mentioned in the text?
All of the above.
What are some examples of nonverbal signals mentioned in the text?
Verbal cues and body language.
True or false: According to Maslow's Hierarchy of Needs, physiological needs are the highest level of needs.
False
True or false: McGregor's Theory X assumes that workers inherently dislike work.
True
True or false: Hersey and Blanchard's Situational Leadership Model suggests that leadership style must be appropriate for both the follower and the task being performed.
True
Organizational development is a behavioral/management theory discussed in the text.
True
Kinesic communication refers to nonverbal messages expressed through body movements.
True
Effective listening involves minimizing distractions and asking reflective questions.
True
True or false: Electronic meetings can speed up meeting follow-up activities?
True
True or false: Electronic meetings can place all participants on a more even level?
True
True or false: Electronic meetings can replace face-to-face contact for all types of meetings?
False
True or false: Effective meetings should limit meeting length and frequency?
True
Which one of these is NOT a technique for adapting messages to the audience, as discussed in the text?
Writing concisely
Which one of these is NOT a guideline for communicating ethically and responsibly, as discussed in the text?
Design honest graphics
Which one of these is NOT a guideline for building and protecting goodwill, as discussed in the text?
Use euphemisms cautiously
Which one of these is NOT a guideline for using contemporary, easily understood language, as discussed in the text?
Use connotative words
Which one of these is NOT a guideline for writing concisely, as discussed in the text?
Restate ideas
Which of the following is NOT one of the learning objectives discussed in the text?
Develop clear perceptions of the audience to enhance the impact of communication and human relations.
What should you learn about your audience to enhance the impact of communication and human relations?
Age and cultural factors
What is the first step in organizing a message before writing the first draft?
Determine the purpose of the message
Which channel would be most appropriate for notifying a sales rep of job termination?
Telephone or face-to-face
What is an example of a situation where email would be an appropriate channel for communication?
Notifying employees of a new Internet usage policy
What is the purpose of Chapter 4 in the text?
To discuss the process of planning and preparing spoken and written messages
What is one of the learning objectives discussed in Chapter 4?
To apply techniques for developing effective sentences and paragraphs
What is the first step in planning and preparing spoken and written messages?
Determining the purpose and analyzing the audience
What is one of the techniques for developing effective sentences and paragraphs discussed in Chapter 4?
Using correct sentence structure
What is one of the factors affecting readability discussed in Chapter 4?
Readability measures
Which of the following is NOT a factor affecting readability, as discussed in the text?
Compound words
What is the desirable readability index for business writing, as mentioned in the text?
Grade 8-11
Which of the following is NOT a proofreading procedure mentioned in the text?
Proofreading nonroutine and complex documents
What is the recommended mindset for effective revising and proofreading, as discussed in the text?
Revise documents until you cannot see further improvements
What is one guideline for building and protecting goodwill, as discussed in the text?
Adapting messages to the audience
True or false: Text messaging is used more for social communication than as a business tool?
True
True or false: Electronic messages should not be considered authoritative?
True
True or false: Blogs for business are usually publicly available?
True
True or false: Wikis for business encourage the free exchange of evolving information?
True
True or false: Making a professional impression with voice mail requires reviewing greetings and messages before saving?
True
True or false: Email messages should always include technical words and jargon for better clarity and conciseness?
False
True or false: Netiquette involves checking email promptly, contributing to email overload, and using email for inappropriate messages?
False
True or false: Instant messaging is a cost-effective medium for both internal and external communication?
True
True or false: Instant messaging is not prone to security issues and viruses?
False
True or false: Instant messaging does not require computer access to communicate?
False
Which of the following is NOT considered appropriate casual attire in the banking industry, according to the text?
Khakis
According to the text, when should formal business attire be worn in the banking industry?
When meeting with clients outside the office
According to the text, what should be done with appreciation messages to make them more effective?
Avoid using exaggerated language
Which type of message is NOT mentioned as an example of a good-news message in the text?
Apology messages
What is the advantage of using the deductive outline for good-news messages, according to the text?
Puts reader in a good frame of mind in order to be receptive to details
What is the main purpose of the deductive outline for good-news messages, as discussed in the text?
To convey good news and routine information
Which of the following is NOT a requirement of the Equal Credit Opportunity Act?
Notify credit applicant of credit decision within 30 days of request
Which of the following is NOT a guideline for writing procedural messages?
Begin each numbered step with an action statement
Which of the following is NOT a guideline for writing clear and consistent procedural messages?
Begin each numbered step with an action statement
Which of the following is NOT a guideline for writing effective procedural messages?
Begin each numbered step with an action statement
True or false: Constructive criticism allows staff to modify techniques and become more successful?
True
True or false: Constructive criticism should use judgmental terms and overly negative words?
False
True or false: Sharing negative organizational news should include a complete, rational explanation?
True
True or false: Sharing negative organizational news should not show empathy and respond to feelings?
False
True or false: The advantage of using the deductive outline for good-news messages is that it provides no justification for claims?
False
True or false: Readability is NOT a factor affecting readability, as discussed in the text?
False
True or false: Instant messaging is prone to security issues and viruses?
True
True or false: Communication within an organization does NOT include feedback?
False
True or false: The first step in planning and preparing spoken and written messages is to analyze the audience?
True
True or false: According to Maslow's Hierarchy of Needs, physiological needs are the lowest level of needs?
False
Test your knowledge on communication elements, considerations, characteristics within an organization, and learning objectives. Identify the exceptions and examples from the given questions.
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