Communication and Learning Objectives Quiz
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Which one of these is NOT an advantage of verbal messages?

  • Includes personal information (correct)
  • Must be equally clear
  • Lacks nonverbal elements
  • Can be communicated through email

    • Which one of these is an example of a nonverbal element?

  • Email address
  • Web page
  • Name and surname
  • Flow of information (correct)

    • Which one of these is NOT a consideration for effective communication?

  • Possible resolution
  • Nonverbal elements
  • Prevention of flow of information
  • Annual spending (correct)

    • Which one of these is NOT a characteristic of communication within an organization?

    <p>Lacks nonverbal elements</p> Signup and view all the answers

    Which one of these is NOT an example of a verbal message?

    <p>Annual spending</p> Signup and view all the answers

    Which of the following is NOT one of the learning objectives discussed in the text?

    <p>Explain the legal and ethical constraints of business communication.</p> Signup and view all the answers

    What is the main purpose of the communication process model discussed in the text?

    <p>To ensure the effective transmission of messages.</p> Signup and view all the answers

    How does information flow in an organization, according to the text?

    <p>Formally and informally; downward, upward, and horizontally.</p> Signup and view all the answers

    What are some of the strategic forces that influence the process of business communication, as mentioned in the text?

    <p>All of the above.</p> Signup and view all the answers

    What are some examples of nonverbal signals mentioned in the text?

    <p>Verbal cues and body language.</p> Signup and view all the answers

    True or false: According to Maslow's Hierarchy of Needs, physiological needs are the highest level of needs.

    <p>False</p> Signup and view all the answers

    True or false: McGregor's Theory X assumes that workers inherently dislike work.

    <p>True</p> Signup and view all the answers

    True or false: Hersey and Blanchard's Situational Leadership Model suggests that leadership style must be appropriate for both the follower and the task being performed.

    <p>True</p> Signup and view all the answers

    Organizational development is a behavioral/management theory discussed in the text.

    <p>True</p> Signup and view all the answers

    Kinesic communication refers to nonverbal messages expressed through body movements.

    <p>True</p> Signup and view all the answers

    Effective listening involves minimizing distractions and asking reflective questions.

    <p>True</p> Signup and view all the answers

    True or false: Electronic meetings can speed up meeting follow-up activities?

    <p>True</p> Signup and view all the answers

    True or false: Electronic meetings can place all participants on a more even level?

    <p>True</p> Signup and view all the answers

    True or false: Electronic meetings can replace face-to-face contact for all types of meetings?

    <p>False</p> Signup and view all the answers

    True or false: Effective meetings should limit meeting length and frequency?

    <p>True</p> Signup and view all the answers

    Which one of these is NOT a technique for adapting messages to the audience, as discussed in the text?

    <p>Writing concisely</p> Signup and view all the answers

    Which one of these is NOT a guideline for communicating ethically and responsibly, as discussed in the text?

    <p>Design honest graphics</p> Signup and view all the answers

    Which one of these is NOT a guideline for building and protecting goodwill, as discussed in the text?

    <p>Use euphemisms cautiously</p> Signup and view all the answers

    Which one of these is NOT a guideline for using contemporary, easily understood language, as discussed in the text?

    <p>Use connotative words</p> Signup and view all the answers

    Which one of these is NOT a guideline for writing concisely, as discussed in the text?

    <p>Restate ideas</p> Signup and view all the answers

    Which of the following is NOT one of the learning objectives discussed in the text?

    <p>Develop clear perceptions of the audience to enhance the impact of communication and human relations.</p> Signup and view all the answers

    What should you learn about your audience to enhance the impact of communication and human relations?

    <p>Age and cultural factors</p> Signup and view all the answers

    What is the first step in organizing a message before writing the first draft?

    <p>Determine the purpose of the message</p> Signup and view all the answers

    Which channel would be most appropriate for notifying a sales rep of job termination?

    <p>Telephone or face-to-face</p> Signup and view all the answers

    What is an example of a situation where email would be an appropriate channel for communication?

    <p>Notifying employees of a new Internet usage policy</p> Signup and view all the answers

    What is the purpose of Chapter 4 in the text?

    <p>To discuss the process of planning and preparing spoken and written messages</p> Signup and view all the answers

    What is one of the learning objectives discussed in Chapter 4?

    <p>To apply techniques for developing effective sentences and paragraphs</p> Signup and view all the answers

    What is the first step in planning and preparing spoken and written messages?

    <p>Determining the purpose and analyzing the audience</p> Signup and view all the answers

    What is one of the techniques for developing effective sentences and paragraphs discussed in Chapter 4?

    <p>Using correct sentence structure</p> Signup and view all the answers

    What is one of the factors affecting readability discussed in Chapter 4?

    <p>Readability measures</p> Signup and view all the answers

    Which of the following is NOT a factor affecting readability, as discussed in the text?

    <p>Compound words</p> Signup and view all the answers

    What is the desirable readability index for business writing, as mentioned in the text?

    <p>Grade 8-11</p> Signup and view all the answers

    Which of the following is NOT a proofreading procedure mentioned in the text?

    <p>Proofreading nonroutine and complex documents</p> Signup and view all the answers

    What is the recommended mindset for effective revising and proofreading, as discussed in the text?

    <p>Revise documents until you cannot see further improvements</p> Signup and view all the answers

    What is one guideline for building and protecting goodwill, as discussed in the text?

    <p>Adapting messages to the audience</p> Signup and view all the answers

    True or false: Text messaging is used more for social communication than as a business tool?

    <p>True</p> Signup and view all the answers

    True or false: Electronic messages should not be considered authoritative?

    <p>True</p> Signup and view all the answers

    True or false: Blogs for business are usually publicly available?

    <p>True</p> Signup and view all the answers

    True or false: Wikis for business encourage the free exchange of evolving information?

    <p>True</p> Signup and view all the answers

    True or false: Making a professional impression with voice mail requires reviewing greetings and messages before saving?

    <p>True</p> Signup and view all the answers

    True or false: Email messages should always include technical words and jargon for better clarity and conciseness?

    <p>False</p> Signup and view all the answers

    True or false: Netiquette involves checking email promptly, contributing to email overload, and using email for inappropriate messages?

    <p>False</p> Signup and view all the answers

    True or false: Instant messaging is a cost-effective medium for both internal and external communication?

    <p>True</p> Signup and view all the answers

    True or false: Instant messaging is not prone to security issues and viruses?

    <p>False</p> Signup and view all the answers

    True or false: Instant messaging does not require computer access to communicate?

    <p>False</p> Signup and view all the answers

    Which of the following is NOT considered appropriate casual attire in the banking industry, according to the text?

    <p>Khakis</p> Signup and view all the answers

    According to the text, when should formal business attire be worn in the banking industry?

    <p>When meeting with clients outside the office</p> Signup and view all the answers

    According to the text, what should be done with appreciation messages to make them more effective?

    <p>Avoid using exaggerated language</p> Signup and view all the answers

    Which type of message is NOT mentioned as an example of a good-news message in the text?

    <p>Apology messages</p> Signup and view all the answers

    What is the advantage of using the deductive outline for good-news messages, according to the text?

    <p>Puts reader in a good frame of mind in order to be receptive to details</p> Signup and view all the answers

    What is the main purpose of the deductive outline for good-news messages, as discussed in the text?

    <p>To convey good news and routine information</p> Signup and view all the answers

    Which of the following is NOT a requirement of the Equal Credit Opportunity Act?

    <p>Notify credit applicant of credit decision within 30 days of request</p> Signup and view all the answers

    Which of the following is NOT a guideline for writing procedural messages?

    <p>Begin each numbered step with an action statement</p> Signup and view all the answers

    Which of the following is NOT a guideline for writing clear and consistent procedural messages?

    <p>Begin each numbered step with an action statement</p> Signup and view all the answers

    Which of the following is NOT a guideline for writing effective procedural messages?

    <p>Begin each numbered step with an action statement</p> Signup and view all the answers

    True or false: Constructive criticism allows staff to modify techniques and become more successful?

    <p>True</p> Signup and view all the answers

    True or false: Constructive criticism should use judgmental terms and overly negative words?

    <p>False</p> Signup and view all the answers

    True or false: Sharing negative organizational news should include a complete, rational explanation?

    <p>True</p> Signup and view all the answers

    True or false: Sharing negative organizational news should not show empathy and respond to feelings?

    <p>False</p> Signup and view all the answers

    True or false: The advantage of using the deductive outline for good-news messages is that it provides no justification for claims?

    <p>False</p> Signup and view all the answers

    True or false: Readability is NOT a factor affecting readability, as discussed in the text?

    <p>False</p> Signup and view all the answers

    True or false: Instant messaging is prone to security issues and viruses?

    <p>True</p> Signup and view all the answers

    True or false: Communication within an organization does NOT include feedback?

    <p>False</p> Signup and view all the answers

    True or false: The first step in planning and preparing spoken and written messages is to analyze the audience?

    <p>True</p> Signup and view all the answers

    True or false: According to Maslow's Hierarchy of Needs, physiological needs are the lowest level of needs?

    <p>False</p> Signup and view all the answers

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