Communication and Learning Objectives Quiz

Which one of these is NOT an advantage of verbal messages?

Which one of these is an example of a nonverbal element?

Which one of these is NOT a consideration for effective communication?

Which one of these is NOT a characteristic of communication within an organization?

Which one of these is NOT an example of a verbal message?

Which of the following is NOT one of the learning objectives discussed in the text?

What is the main purpose of the communication process model discussed in the text?

How does information flow in an organization, according to the text?

What are some of the strategic forces that influence the process of business communication, as mentioned in the text?

What are some examples of nonverbal signals mentioned in the text?

True or false: According to Maslow's Hierarchy of Needs, physiological needs are the highest level of needs.

True or false: McGregor's Theory X assumes that workers inherently dislike work.

True or false: Hersey and Blanchard's Situational Leadership Model suggests that leadership style must be appropriate for both the follower and the task being performed.

Organizational development is a behavioral/management theory discussed in the text.

Kinesic communication refers to nonverbal messages expressed through body movements.

Effective listening involves minimizing distractions and asking reflective questions.

True or false: Electronic meetings can speed up meeting follow-up activities?

True or false: Electronic meetings can place all participants on a more even level?

True or false: Electronic meetings can replace face-to-face contact for all types of meetings?

True or false: Effective meetings should limit meeting length and frequency?

Which one of these is NOT a technique for adapting messages to the audience, as discussed in the text?

Which one of these is NOT a guideline for communicating ethically and responsibly, as discussed in the text?

Which one of these is NOT a guideline for building and protecting goodwill, as discussed in the text?

Which one of these is NOT a guideline for using contemporary, easily understood language, as discussed in the text?

Which one of these is NOT a guideline for writing concisely, as discussed in the text?

Which of the following is NOT one of the learning objectives discussed in the text?

What should you learn about your audience to enhance the impact of communication and human relations?

What is the first step in organizing a message before writing the first draft?

Which channel would be most appropriate for notifying a sales rep of job termination?

What is an example of a situation where email would be an appropriate channel for communication?

What is the purpose of Chapter 4 in the text?

What is one of the learning objectives discussed in Chapter 4?

What is the first step in planning and preparing spoken and written messages?

What is one of the techniques for developing effective sentences and paragraphs discussed in Chapter 4?

What is one of the factors affecting readability discussed in Chapter 4?

Which of the following is NOT a factor affecting readability, as discussed in the text?

What is the desirable readability index for business writing, as mentioned in the text?

Which of the following is NOT a proofreading procedure mentioned in the text?

What is the recommended mindset for effective revising and proofreading, as discussed in the text?

What is one guideline for building and protecting goodwill, as discussed in the text?

True or false: Text messaging is used more for social communication than as a business tool?

True or false: Electronic messages should not be considered authoritative?

True or false: Blogs for business are usually publicly available?

True or false: Wikis for business encourage the free exchange of evolving information?

True or false: Making a professional impression with voice mail requires reviewing greetings and messages before saving?

True or false: Email messages should always include technical words and jargon for better clarity and conciseness?

True or false: Netiquette involves checking email promptly, contributing to email overload, and using email for inappropriate messages?

True or false: Instant messaging is a cost-effective medium for both internal and external communication?

True or false: Instant messaging is not prone to security issues and viruses?

True or false: Instant messaging does not require computer access to communicate?

Which of the following is NOT considered appropriate casual attire in the banking industry, according to the text?

According to the text, when should formal business attire be worn in the banking industry?

According to the text, what should be done with appreciation messages to make them more effective?

Which type of message is NOT mentioned as an example of a good-news message in the text?

What is the advantage of using the deductive outline for good-news messages, according to the text?

What is the main purpose of the deductive outline for good-news messages, as discussed in the text?

Which of the following is NOT a requirement of the Equal Credit Opportunity Act?

Which of the following is NOT a guideline for writing procedural messages?

Which of the following is NOT a guideline for writing clear and consistent procedural messages?

Which of the following is NOT a guideline for writing effective procedural messages?

True or false: Constructive criticism allows staff to modify techniques and become more successful?

True or false: Constructive criticism should use judgmental terms and overly negative words?

True or false: Sharing negative organizational news should include a complete, rational explanation?

True or false: Sharing negative organizational news should not show empathy and respond to feelings?

True or false: The advantage of using the deductive outline for good-news messages is that it provides no justification for claims?

True or false: Readability is NOT a factor affecting readability, as discussed in the text?

True or false: Instant messaging is prone to security issues and viruses?

True or false: Communication within an organization does NOT include feedback?

True or false: The first step in planning and preparing spoken and written messages is to analyze the audience?

True or false: According to Maslow's Hierarchy of Needs, physiological needs are the lowest level of needs?