Assignment 1 - CSE2028 Cloud Computing Using Salesforce - Fall 2024-25 PDF
Document Details
VIT-AP
2024
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Summary
This is an assignment for a course on cloud computing using Salesforce. The assignment contains 15 questions covering various topics related to CRM, Salesforce Identity, and security.
Full Transcript
Course: CSE2028 Cloud computing using Salesforce Assignment 1 Session: Fall Sem 2024-25 1. What is CRM, and how does it help businesses manage their interactions with customers? 2. How does a CRM system like Salesforce improve customer relationships and sales processes fo...
Course: CSE2028 Cloud computing using Salesforce Assignment 1 Session: Fall Sem 2024-25 1. What is CRM, and how does it help businesses manage their interactions with customers? 2. How does a CRM system like Salesforce improve customer relationships and sales processes for businesses? 3. What are the key functions of a CRM system that help businesses centralize information and automate tasks? 4. Why was Salesforce created, and how did it revolutionize the CRM industry with its cloud-based model? 5. What are some of the common challenges businesses face when managing customer information without a CRM system? 6. What role do APIs play in Salesforce's architecture, and how do they enable integration with other systems? 7. What is Salesforce Identity, and how does it help organizations manage user identities across different applications? 8. How does Single Sign-On (SSO) improve both security and user experience in Salesforce Identity? 9. What is the purpose of Multi-Factor Authentication (MFA) in Salesforce, and how does it enhance security? 10. What is the difference between internal and external users in Salesforce Identity, and what are their typical access needs? 11. What is a record in Salesforce, and how does it represent a single instance of an object? 12. What is the purpose of data security in Salesforce, and what key measures are used to protect sensitive information? 13. What is the function of organization-wide defaults (OWD) in Salesforce, and how do they influence data visibility? 14. How does the role hierarchy in Salesforce affect record access, and what is the benefit of aligning it with the organization’s reporting structure? 15. What are sharing rules in Salesforce, and how do they enhance or extend the default record access provided by OWD and the role hierarchy?
