Week 13 Relationship & Intercultural Conflict Management PDF

Relationship & Intercultural conflict Management Week 13 Introduction to Intercultural Communication SKKP1033 Assoc. Prof. Dr. Abdul Latiff Ahmad Ms. Balqis Aini Mustafa Relationships Acquaintance Friends Romantic Family...

Relationship & Intercultural conflict Management Week 13 Introduction to Intercultural Communication SKKP1033 Assoc. Prof. Dr. Abdul Latiff Ahmad Ms. Balqis Aini Mustafa Relationships Acquaintance Friends Romantic Family Professional / Working Colleagues Members of association or Groups of Interest 2 Relationships What are the expectations in relationships? How do people address one another in a relationship? Does relationship differ between cultures? Example: Parenting Working Relationships Reciprocal (Budi) 3 4 THE FACE An expression of one’s identity. Not the physical face alone. A form of honour and respect Geoffman – at social impression we want others to have on us. A social image. How it affects one’s status in the society. 5 Conflict If misunderstanding or miscommunication goes unmanaged, it can result in conflict. Putnam and Poole (1987) – Conflict is the interaction of interdependent people who perceive opposition of goals, aims and values, and who see the other party as potentially interfering with the realization of these goals.’ Key differences: Incompatible goals, interdependence of parties and communication 6  7 Intercultural conflict Cultural differences The causes of intercultural conflict Cross-cultural conflicts come from the instinctive friend-or-foe identification of peoples belonging different groups. Individuals belong to a particular group may label other groups differently. 8 The causes of intercultural conflict Globalization and rise of racial violence Ingroup and Outgroup bias and prejudice Historical factors Political, Territorial and economic disputes 9  Types of Intercultural conflicts A soft conflict is kept A hard conflict incites private and invisible social reactions 10  Intercultural Communication Ethics Five-phase ethical decision- Intercultural communication ethics making model: incorporates learning about 1.Problem recognition practices that enable constructive 2.Information search conversation in a world of cultural 3.Construction of alternatives difference 4.Decision making choice 5.Implementation 11  Why do we need intercultural mediators? Culture A Culture B Mediators Conflict 12 ARTICLE FROM THE STAR 16 JANUARY 2021 Ways to ease intercultural communication Understand yourself Take into account the surroundings Encourage feedback Listen and ask Flexible Understand conflict resolution Read and do research Understand the person you are communicating with 14 High Context and Low Context Culture Edward Hall 15  Contexts: High and Low Low-Context High-Context Information and meaning are Individual “internalizes” meaning explicitly stated in the message and information, so that less is explicitly stated Values Individualism Values Group Sense Values direct verbal interaction Values indirect verbal interaction and is less able to read nonverbal and is more able to read expressions nonverbal expressions  Contexts: High and Low Low-Context High-Context Tends to use “logic” to present Tends to use more “feeling” in ideas expressions Tends to emphasize highly Tends to give simple, ambiguous, structured messages, give details, noncontexting messages and place great stress on words (reading between the lines) Emphasizes linear logic Emphasizes spiral logic  Low-Context Ideas In a low-context culture, Hall argues, “Most of the information must be in the transmitted message in order to make up for what is missing in the context.” To members of a low-context culture, speakers in a high-context culture seem to talk around a subject and never get to the point.