Intercultural Conflict Management
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Questions and Answers

What is the primary consequence of unmanaged misunderstanding or miscommunication in relationships?

  • Conflict between parties (correct)
  • Increased collaboration among individuals
  • Strengthening of interpersonal bonds
  • Enhanced understanding of cultural differences

According to the content, which of the following is NOT considered a type of relationship?

  • Family
  • Acquaintance
  • Professional / Working Colleagues
  • Social Media Connections (correct)

What does the term 'face' signify in intercultural communication?

  • Social image and expression of identity (correct)
  • A person's physical appearance
  • Cultural background of a person
  • Individual's level of education

Which factor is NOT highlighted as a key difference that leads to conflict in intercultural communication?

<p>Shared cultural values (C)</p> Signup and view all the answers

What instinctive reaction can lead to cross-cultural conflicts?

<p>Friend-or-foe identification (C)</p> Signup and view all the answers

What is a characteristic of a soft conflict?

<p>It is kept private and invisible (B)</p> Signup and view all the answers

Which of the following is NOT a phase in the ethical decision-making model?

<p>Conflict declaration (D)</p> Signup and view all the answers

In high-context cultures, how is meaning primarily communicated?

<p>Through indirect verbal interaction (A)</p> Signup and view all the answers

Which of the following is a common cause of intercultural conflict?

<p>Historical factors (B)</p> Signup and view all the answers

What is a primary focus of intercultural communication ethics?

<p>Facilitating constructive conversation (A)</p> Signup and view all the answers

Which approach is considered important for enhancing intercultural communication?

<p>Encouraging feedback (B)</p> Signup and view all the answers

How do members of a low-context culture typically process information?

<p>By expecting most information in the transmitted message (D)</p> Signup and view all the answers

What aspect is emphasized more in high-context cultures compared to low-context cultures?

<p>Reading between the lines (D)</p> Signup and view all the answers

What is one of the values of low-context cultures?

<p>Individualism (D)</p> Signup and view all the answers

Which type of conflict is likely to cause communal unrest?

<p>Hard conflict (A)</p> Signup and view all the answers

Flashcards

Relationships

The way people interact with each other based on their roles and shared experiences.

The Face

A social image that expresses an individual's identity and is influenced by cultural norms and expectations. It goes beyond just the physical face.

Intercultural Conflict

A disagreement or clash between people from different cultural backgrounds, often caused by misunderstandings or misinterpretations.

Friend-or-Foe Identification

The perception that one group is inherently different or hostile, leading to conflict.

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Cultural Bias

The natural tendency for individuals to favor their own cultural group and perceive other groups as less important or even threatening.

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What are the causes of intercultural conflict?

Cultural differences can breed a variety of conflicts, from subtle misunderstandings to violent outbursts, and understanding these causes can help us mitigate them.

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What is a soft conflict?

A type of conflict that remains unspoken and hidden, less likely to cause public disruption. It often involves personal disagreements or differing opinions.

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What is a hard conflict?

When a conflict becomes openly hostile, creating social reactions. It involves public arguments, confrontations, or even violence.

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Describe the 5-phase ethical decision-making model for intercultural communication.

This model provides a structured approach to making ethical choices in intercultural communication. It involves analyzing the problem, gathering relevant information, exploring solutions, making decisions, and implementing them.

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Why are intercultural mediators important?

Mediators act as bridges between different cultures during conflicts. They help facilitate understanding, communication, and resolution, contributing to a successful outcome.

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What is intercultural communication competence?

The ability to understand and adapt to different cultural contexts, including the environment, social norms, and communication styles.

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Define high-context culture.

A communication style where meaning is largely implied and understood through shared cultural knowledge and nonverbal cues. Less is explicitly stated in the message.

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Define low-context culture.

A communication style where information is explicitly stated in words. People rely less on shared cultural knowledge and nonverbal cues.

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What's the main difference between high and low-context cultures?

High-context culture relies on implicit understanding and shared knowledge, while low-context culture emphasizes explicit communication and directness.

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What's the role of context in high and low-context cultures according to Edward Hall?

Hall argues that the context is crucial in low-context cultures, as the message alone is insufficient. In contrast, in high-context cultures, the context plays a lesser role, and individuals are expected to “read between the lines.”

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Study Notes

Relationship & Intercultural Conflict Management

  • This week's topic is relationship and intercultural conflict management in the context of intercultural communication.

Relationships

  • Relationship types include acquaintances, friends, romantic partners, family, professional/work colleagues, and members of associations/interest groups.

  • Expectations and communication styles in relationships vary across cultures.

  • Examples of relationships include parenting styles, working relationships, and reciprocal relationships (Budi).

The Face

  • The face is an expression of identity that's more than just physical appearance.
  • It embodies honor, respect, and the social image we want others to perceive of us.
  • Social status is also affected.

Conflict

  • Unmanaged misunderstandings and miscommunication can lead to conflict.
  • Conflict is described by Putnam and Poole (1987) as interactions between interdependent individuals who see opposing goals, aims, and values, and perceive the other party as hindering their achievement.
  • Key causes of conflict include incompatible goals, interdependence of parties, and communication issues.

Intercultural Conflict

  • Intercultural conflict stems from cultural differences, and stereotypes.

Causes of Intercultural Conflict

  • Globalization and the rise of racial violence contribute to intercultural conflict.
  • Ingroup and outgroup bias and prejudice, historical factors, and political, territorial, and economic disputes are also significant causes.
  • Cultural differences and stereotypes often contribute to conflicts.
  • Individuals' perceptions and labeling of different groups are also contributing factors.

Types of Intercultural Conflicts

  • Soft conflicts stay private and unseen, while hard conflicts lead to overt social reactions.

Intercultural Communication Ethics

  • Intercultural ethics emphasizes practices that promote constructive conversation in diverse cultural contexts.
  • A five-phase ethical decision-making model comprises problem recognition, information search, alternative generation, decision-making, and implementation.

Intercultural Mediators

  • Intercultural mediators are necessary to bridge communication gaps between different cultures when conflict arises.

Ways to Ease Intercultural Communication

  • Self-awareness, considering the surrounding context, seeking feedback, active listening, conflict resolution skills, thorough research, and understanding the communication partner are all effective.

High-Context/Low-Context Cultures (Edward Hall)

  • High-context cultures rely on shared understanding and nonverbal cues.
  • Low-context cultures stress explicit communication and details.

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Week 13 Relationship & Intercultural Conflict Management PDF

Description

Explore the dynamics of relationship types and intercultural conflict management through this quiz. Understand how communication styles and expectations differ across cultures, impacting personal and professional relationships. Learn about the concept of 'face' and its significance in social interactions.

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