Intercultural Conflict Management

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Questions and Answers

What is the primary consequence of unmanaged misunderstanding or miscommunication in relationships?

Conflict between parties (correct)

Increased collaboration among individuals

Strengthening of interpersonal bonds

Enhanced understanding of cultural differences

According to the content, which of the following is NOT considered a type of relationship?

Family

Acquaintance

Professional / Working Colleagues

Social Media Connections (correct)

What does the term 'face' signify in intercultural communication?

Social image and expression of identity (correct)

A person's physical appearance

Cultural background of a person

Individual's level of education

Which factor is NOT highlighted as a key difference that leads to conflict in intercultural communication?

Shared cultural values Signup and view all the answers

What instinctive reaction can lead to cross-cultural conflicts?

Friend-or-foe identification Signup and view all the answers

What is a characteristic of a soft conflict?

It is kept private and invisible Signup and view all the answers

Which of the following is NOT a phase in the ethical decision-making model?

Conflict declaration Signup and view all the answers

In high-context cultures, how is meaning primarily communicated?

Through indirect verbal interaction Signup and view all the answers

Which of the following is a common cause of intercultural conflict?

Historical factors Signup and view all the answers

What is a primary focus of intercultural communication ethics?

Facilitating constructive conversation Signup and view all the answers

Which approach is considered important for enhancing intercultural communication?

Encouraging feedback Signup and view all the answers

How do members of a low-context culture typically process information?

By expecting most information in the transmitted message Signup and view all the answers

What aspect is emphasized more in high-context cultures compared to low-context cultures?

Reading between the lines Signup and view all the answers

What is one of the values of low-context cultures?

Individualism Signup and view all the answers

Which type of conflict is likely to cause communal unrest?

Hard conflict Signup and view all the answers

Study Notes

Relationship & Intercultural Conflict Management

This week's topic is relationship and intercultural conflict management in the context of intercultural communication.

Relationships

Relationship types include acquaintances, friends, romantic partners, family, professional/work colleagues, and members of associations/interest groups.
Expectations and communication styles in relationships vary across cultures.
Examples of relationships include parenting styles, working relationships, and reciprocal relationships (Budi).

The Face

The face is an expression of identity that's more than just physical appearance.
It embodies honor, respect, and the social image we want others to perceive of us.
Social status is also affected.

Conflict

Unmanaged misunderstandings and miscommunication can lead to conflict.
Conflict is described by Putnam and Poole (1987) as interactions between interdependent individuals who see opposing goals, aims, and values, and perceive the other party as hindering their achievement.
Key causes of conflict include incompatible goals, interdependence of parties, and communication issues.

Intercultural Conflict

Intercultural conflict stems from cultural differences, and stereotypes.

Causes of Intercultural Conflict

Globalization and the rise of racial violence contribute to intercultural conflict.
Ingroup and outgroup bias and prejudice, historical factors, and political, territorial, and economic disputes are also significant causes.
Cultural differences and stereotypes often contribute to conflicts.
Individuals' perceptions and labeling of different groups are also contributing factors.

Types of Intercultural Conflicts

Soft conflicts stay private and unseen, while hard conflicts lead to overt social reactions.

Intercultural Communication Ethics

Intercultural ethics emphasizes practices that promote constructive conversation in diverse cultural contexts.
A five-phase ethical decision-making model comprises problem recognition, information search, alternative generation, decision-making, and implementation.

Intercultural Mediators

Intercultural mediators are necessary to bridge communication gaps between different cultures when conflict arises.

Ways to Ease Intercultural Communication

Self-awareness, considering the surrounding context, seeking feedback, active listening, conflict resolution skills, thorough research, and understanding the communication partner are all effective.

High-Context/Low-Context Cultures (Edward Hall)

High-context cultures rely on shared understanding and nonverbal cues.
Low-context cultures stress explicit communication and details.

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Description

Explore the dynamics of relationship types and intercultural conflict management through this quiz. Understand how communication styles and expectations differ across cultures, impacting personal and professional relationships. Learn about the concept of 'face' and its significance in social interactions.