Week 1 - Xlist Communication Checklist PDF

COMMUNICATION CHECKLIST STEPS RATIONALE BEFORE ENTERING 1. Check the care plan ✓ Note difficulties with speaking, understanding or language 2. Knock on the door ba...

COMMUNICATION CHECKLIST STEPS RATIONALE BEFORE ENTERING 1. Check the care plan ✓ Note difficulties with speaking, understanding or language 2. Knock on the door barriers 3. Ask permission to enter ✓ Knock so patient is alerted that you are entering ✓ Patient may ask you to wait (getting dressed, using bathroom etc.) BEFORE BEGINNING THE SKILL 1. Introduce yourself and your role ✓ Patients should know first names of their caregivers and 2. ID the patient with 2 Identifiers their role (PSW, RN, PN, MD, SW, etc) 3. Explain why you are there ✓ Ask your patient “What is your name? And your date of 4. Obtain consent birth?) and then check that their armband matches what they have said. This is to avoid caring for the wrong patient. 5. Ask patient how they are feeling before you begin Sometimes people have the same name so asking for date 6. Ask which name is preferred of birth is a second confirmation. ✓ Patients should agree to the care you will be providing. ✓ Assess how your patient feels so you know if this changes while you are caring for them. DURING THE SKILL 1. Observe the patient often during the procedure. ✓ Observe how they are responding to what you are doing 2. Look for body language and non-verbal communication. and report it. Maintain eye contact ✓ Ask “How are you feeling?” or another open-ended 3. Ask your patient how they are feeing throughout the question. Avoid asking “Are you OK?” This does not give your patient a chance to give you details about what they procedure. (Engage with client) are feeling. Often, patients will simply nod yes even if they 4. Asks appropriate questions (open ended & closed haven’t understood what you asked, or just to be polite. ended) ✓ Observe for nonverbal cues like frowning, moaning, or 5. Listen to things your patient is saying or sounds they are crying. making. (Active listening) ✓ Tell your patient if you are almost done, that they are doing 6. Provide information, reassurance, and support, allow well, or other reassuring words. Inform your patient about time next steps. This maintains dignity and helps patients to co- 7. Use proper grammar, appropriate medical terminology operate with you. AFTER SKILL 1. Thank patient for cooperating ✓ Thanking your patient helps them to feel like they are part 2. Tell patient you are leaving and approximately when of their own care and builds a relationship. you will return. ✓ Dignity and respect. Telling patients when you will return 3. Ask if they need anything before you leave. helps them feel safe and not abandoned. Tell the truth! If you can’t be back for another hour, say so. 4. Ensure patient knows how to use the call bell. ✓ Encourage your patient to call anytime they need something. Make sure they know how to use the call bell and place it within their reach. LEAVING 1. Say goodbye, remove privacy measures. ✓ Dignity and Respect 2. Ask patient if they would like door open or closed. AFTER LEAVING 3. Document observations and how the patient tolerated ✓ Communicate with the rest of the health care team. the procedure. ✓ Other members of the team can make changes to the plan 4. Report any concerns. of care based on your observations. Winter 2022