WEEK-1-Q3-HOUSEKEEPING Philippines PDF

WEEKLY HOME School BACOOR NATIONAL HIGH SCHOOL- Molino Main Grade Level 9 LEARNING PLAN Teacher MRS. LOURDES A. SAFLOR Week 1 Date...

WEEKLY HOME School BACOOR NATIONAL HIGH SCHOOL- Molino Main Grade Level 9 LEARNING PLAN Teacher MRS. LOURDES A. SAFLOR Week 1 Date Quarter THIRD Day and Learning Learning Competency Learning Tasks Mode of Delivery Time Area 7:00-7:30 Have a Short Exercise. 7:30-8:00 Preparations before attending classes. Monday TLE LO 1. Basic roles of valet and A valet, sometimes also known as a 'butler', is Get and return 8:00- 12:00 Housekeepi butler service within the employed by a hotel to provide a personalized and Modules/Activity 9-Roman Basa ng Philippine hospitality industry specialist service to guests for the duration of their Sheets/Outputs in the stay. They add a degree of service, class and style designated Learning Tuesday Kiosk/Hub assigned for the many people associate with indulgence and opulence. 8:00-12:00 section. 9 E. Del Rosario Butler is a servant in a wealthy, large household and 1:00-4:00 “Servant” is an older English term for "Domestic REMINDERS: Wear facemask 9-- Castaneda Worker". and facesheild all the time A “Domestic Worker” is someone who works within the upon receiving and Wednesday employer's household and perform a variety of retrieving modules/Activity 8:00- 12:00 household services for an individual or a family, from sheets/Outputs. 9-Dagohoy providing care for children and elderly dependents to cleaning and household maintenance, known as Seek assistance for students Thursday “housekeeping”. in answering their Modules/ 8:00-12:00 Activitysheets through text, 9 F. Baltazar call, fb, at internet. 1:00-4:00 Valet or Varlet is a “French Term” which means “male 9-M. Calderon servants”. In Valet, the “T” is being silent. As the Valet Teacher’s contact number: termed for “male servants” and its meaning is the “Housekeeper” is for “Woman” who is in charge for 09367031130_____ caring for the entire house and its appearance. _____________________ Valet is also used for people performing specific services: Consultation Schedule Parking Valet - a service employee who parks cars for Monday- Friday (8:00- guests. 11:00AM, 1:00-4:00PM) Car Valet - an employee who is paid to clean people's cars professionally. Valet - a professional wrestling term for a person who accompanies a wrestler to the ring - originally a beefy man but now usually a busty woman. Butler Service is a personalized service given to guest who request for special service to attend his needs. INTRODUCTION LEARNING TASK #1 Directions: Read the following statement. Write your answer on your answer sheet. 1. The following are the main duties of a valet EXCEPT: A. Light pressing of garments – as required or requested. B. Preparing guest clothes and footwear – ready for use. C. Unpacking and storing guest luggage. D. Providing assistance which not related to organization of guest needs and requests including wake up calls, newspaper, coffee, and tea. 2. Which of the following is NOT the roles of a valet? A. Cashier B. Concierge C. Guest relations D. Supervisor 3. A professional wrestling term for a person who accompanies a wrestler to the ring – originally a beefy man but now usually a busty woman. A. Chief B. Dishwasher C. Housekeeper D. Valet 4. What do you call a valet which roles is to perform a range of services normally provided by room attendants in other rooms? A. Chief B. Dishwasher C. Housekeeper D. Valet 5. How long did the valet should look after guest laundry and dry-cleaning needs? A. after 3-5 days B. every weekend C. On an ongoing basis for the duration of their stay. D. On the first and last day of their vacation. DEVELOPMENT LEARNING ACTIVITY 2 TRUE R FALSE Directions: Write VALET if the statement is true and BUTLER if it is incorrect. Write your answer on your answer sheet. _______1. A valet, is also known as a butler, is employed by a hotel to provide a personalized and specialist service to guests for the duration of their stay. _______2. The male and female valet usually is the frontof-house member of the staff, a guest contact staffs member and a service provider. _______3. The main duties of a valet refer to the services they provide to their guests. _______4. Depending on the organizational structure of the venue, vendor may be in Housekeeping, Front Office, or another appropriate department such as Finance or Sales and Marketing. _______5. The valet should not respond to the needs of individual guests who may all have widely diverse demands. It is a challenging position but, without doubt, an extremely rewarding one. ENGAGEMENT What It Is? (Discussion) The main duties of a valet: Services can include, but are not limited to: Professionally and confidentially communicating – with the guest and on behalf of the guest Unpacking and storing guest luggage Preparing guest clothes and footwear – ready for use Light pressing of garments – as required or requested Packing guest luggage – for their departure Cleaning and polishing shoes – as required or requested  Repairing, or organizing the repair of, clothes and other guest belongings Helping in relation to organization of guest needs and requests including wake up calls, newspaper, coffee, and tea Recording services that have been delivered – for quality control and accounting procedures Preparing room before guest arrives – by providing various items such as fruit bowls, complimentary gifts, bathrobes, chocolates, or flowers Looking after guest laundry and dry-cleaning needs – on an ongoing basis for the duration of their stay. With its own demanding level of personalized and individualized services. The various roles include: Housekeeper – performing a range of services normally provided by room attendants in other rooms Confidant – being a trusted person whom the guest can confide in when they need to talk or share an idea, experience, or opinion Guide – informing the guest of what is available both within and outside the venue, when it is available, how to get there and how to obtain entry, tickets, preferential treatment Concierge – while all valets work together with the concierge in a venue, many valets often take the role of concierge for the guests they are looking after Organizer – organizing activities including reservations, tickets to shows, entry to events, meetings with people, daily schedules, on behalf of and under the direction of the guest Supervisor – overseeing the work of other people (venue employees and outside workers) who provide products and service to the guest Guest relations – ensuring the guest has a pleasant stay in the venue, ensuring their expectations are met and dealing with any problems that arise during the stay. The Basic Services Offered by a Hotel Butlers are: Laundry and ironing. Shoeshine. Packing and unpacking of guest luggage. In-room breakfast and beverages. And other personalized services ENGAGEMENT LEARNING TASK #3 Directions: If you were a Valet/Butler how often do you practice the following preventive measures? Put a check (/) in the column that fits your answer. ASSIMILATION LEARNING ACTIVITY 4 – YOU CAN DO IT! Directions: Write the different Roles of a valet or butler. QUIZ Directions: Write TRUE if the statement is True and otherwise, write FALSE. _______1. A valet, is also known as a butler, is employed by a hotel to provide a personalized and specialist service to guests for the duration of their stay. _______2. The male and female valet usually is the frontof-house member of the staff, a guest contact staffs member and a service provider. _______3. The main duties of a valet refer to the services they provide to their guests. _______4. Depending on the organizational structure of the venue, vendor may be in Housekeeping, Front Office, or another appropriate department such as Finance or Sales and Marketing. _______5. The valet should not respond to the needs of individual guests who may all have widely diverse  demands. It is a challenging position but, without doubt, an extremely rewarding one. _______6. Repairing, or organizing the repair of, clothes and other guest belongings _______7. Helping in relation to organization of guest needs and requests including wake up calls, newspaper, coffee, and tea _______8. Recording services that have been delivered – for quality control and accounting procedures _______9. Preparing room before guest arrives – by providing various items such as fruit bowls, complimentary gifts, bathrobes, chocolates, or flowers. _______10. Looking after guest laundry and dry- cleaning needs – on an ongoing basis for the duration of their stay. REFLECTION Direction: Write your personal insights about the lesson using the prompts below. I understand that ___________________________. I realized that______________________________. I can use what I have learned by ______________. References: Crespo, Amelia & Roldan, Amelia. Housekeeping Management. Revised Edition (2010) Prepared by: Checked by: Approved by: LOURDES A. SAFLOR MELINDA S. ABRAHAM TEODORO A. GLORIANI, EdD TEACHER III HEAD TEACHER III PRINCIPAL IV