Unit 1: Listening - HLRC612 - OCR Past Paper PDF

Unit 1: Listening Part 1 HLRC612 Hearing or Listening? Hearing Listening physical process active process body goes through requires effort sound hits our ear drums consciously think passive activity for the same...

Unit 1: Listening Part 1 HLRC612 Hearing or Listening? Hearing Listening physical process active process body goes through requires effort sound hits our ear drums consciously think passive activity for the same Not always don’t have to actively purpose engage our brain several different ways  Purpose for listening Informational Critical listening: Relational listening listening: gain and understand trying to form opinions supporting another person information make judgments maintaining a relationship when we are trying to evaluate people and ideas E.g. Friends and Family process new information e.g. me listening to your e.g. In class presentations.  Purposes of Listening Listening for pleasure Listening entertainment or enjoyment E.g. music or movies Listening to discriminate Listening discriminating between sounds E.g. parents listening to a baby cry  Being mindful: This is your Physically receive conscious decision to focus message: This is the part on the here and now – to where your ear drum be engaged in the responds to sound wave moment. stimuli. Selecting and Organizing Material: Listening This is where your brain chooses what Interpreting communication: to focus on and what to ignore. This is Interpretation of a verbal or also where you compare the sound nonverbal message involves more with others you’ve heard before and than physically hearing or seeing you apply cognitive schemata to the the message. We put together all process sounds to categorize them (remember we have selected and organized to that term from our discussion of make sense of the situation. perception?). Remembering: This is where you remember or Responding: This is retain what you hear. It is where we communicate important for us to realize that we are paying that we remember less attention, show interest than 50% of what we hear in the communication, and the longer the time and we share our views. goes by, we remember even less than the 50%!  Ways of listening Interpreters need To render Important for specialized quality services interpreting active listening to clients training Conveying Includes More than just ideas requires memory hearing active listening Understanding Different from the speakers everyday life words listening  Everyday listening Passive Superficial Selective Listen because the sound is Consciously paying attention Listening attentively to there Noting words and phrases aspects No specific purpose To understand or remember Only relative information Cannot recall most Attention is on surface information features E.g. listening to radio May retell some of the Does not mean you do not phrases but not the hear or do not understand – meaning but will not be able to retell Non-listening Six types: Pseudo listening Pretend to listen Not really participating Don’t want to hurt feelings Pretend to listen and engage Monopolizing Dominate the conversation All attention No turn taking Selective listening Focus on certain parts Filter out what is irrelevant Respond to the messages we receive. Non-listening Defensive Listening Listen to what we perceive is personal attacks/criticism/hostile undertones No offense was intended Not hearing the actual message Ambushing Listen to attack Gain information for our next attack Not listening for the message Literal listening Listen for content Ignore relationship level Effective Listening Techniques 1. Be mindful 2. Control obstacles 3. Ask questions 4. Use aids to recall 5. Organize information 6. Suspend judgment 7. Understand the other’s perspective 8. Express support Questions?