Tourism Promotion Services NC 11-Reviewer PDF

TOURISM PROMOTION SERVICES NC 11-REVIEWER ORAL QUESTIONING: 1. What are the best sources of information on a destination? - The website of the DOT , the website of the specific LGU , and or other relevant sources of information such as physical , political and vicinity location maps, a...

TOURISM PROMOTION SERVICES NC 11-REVIEWER ORAL QUESTIONING: 1. What are the best sources of information on a destination? - The website of the DOT , the website of the specific LGU , and or other relevant sources of information such as physical , political and vicinity location maps, atlases, research sites such as google and Wikipedia. 2. How do you obtain and relay work related information/message team whenever you are out of the workplace/office? - Use a mobile phone/landline, or send an email, use Facebook or messenger 3. What is the essential information relevant to a destination's accessibility? - Location;origin destination; mode of transportation-air, water , land schedules -ETA/ETD, frequency , travel time , equipment configuration and capacity, restrictions ( daylight only) and constraints ( subject to weather) 4. What are the access points, mode of transportation, fares and schedules application to destination being researched? - Search specific site/destination using Google or Yahoo search engines. 5. What are the best sources of information on a destination's products and services? - Search specific site/destination's products and service using Google or Yahoo search engine 6. What are the services that may be availed at a destination? What required information must the customer know to the pertinent to these services? - Tour guide service , interpreter service and any other extra ordinary or special service available at the destination.Professional way of service and any other condition applicable. 7. What would you do to avoid conflicts under the grapevine? - Practice an open communication with the proper authority. - Think before responding in anger - Clarify the actual situation - Discourage inter office gossip / rumors - Do not nurture rumors 8. What other information about a destination can you provide other than climate,location and travel time? - Any other related information-mode of transportation, major tourist attractions, available tour package, festivals and dates held , tourist facilities( lodging and F&B outlets) known delicacies and the likes. 9. Your demonstration is destination specific ,how can you inject information that is specific to the request (i.e. catering to the interest of the inquirer)? - By asking relevant questions or being keenly aware of the opportunity to inject client specific information, for example, for outdoor type inquiry, provide information on eco-parks and other outdoor type facilities at the destination. 10. What would you do to maintain rapport in the workplace? - Cooperate - Participate - Communicate - Respect others 11. The source of your demonstration is based on information previously research, how do you manage requests for information not available at the time? - By informing the inquirer that the information requested is not on hand at the time but will be available at soonest possible time. 12. How do you manage the request when after a diligent search no information can be provided? - When request are outside enterprise procedures, the request is referred to the immediate supervisor for proper action. 13. Your demonstration is based on enterprise standard operating procedures how do you manage situation or request that deviate from the enterprise SOP? - When requests are outside enterprise procedures, the request is referred to the immediate supervisor for proper action. 14. In your opinion why is your manual filling system the best and most effective? - Because it is in alphabetical order it is easier to locate information; because it is easier to look for information by locality, or activity or facility; because there is limited space to file information, cue cards are more practical; (justify your filling system) 15. Your presentation is destination specific however the visitor informs you that he/she is looking for something different how do you manage this situation? - By asking specific questions on what difference, he/she is looking for -for example price range, distance to destination, travel time, mode of transportation and the like. 16. While attending to the needs of visitor, another visitor walks in and requires attention, being alone how do you manage this situation? - By acknowledging the presence of the new visitors and informing him/her that you will attend to him/her at the soonest possible time. 17. How do you help achieve job targets of the group? - Help team members - Participate/Cooperate in every work group activity - Perform job duties /responsibilities 18. How do you overcome resistance to purchase or objections to price and similar products attributes? - By emphasizing the benefits of your suggestion while analyzing the source of the resistance and objections so alternatives can be suggested 19. What should you avoid in the workplace while working with papers? - Smoking - Eating and placing drinks on the table WRITTEN TEST 1. What is the most appropriate, objective and effective research source. - Search Engine 2. What is the most comprehensive manual research source for required destination information? - LGU write ups 3. What is the research medium used in the automated method of sourcing selected information in an automated information system. - Internet 4. What comprises the essential information required on a destination - Location 5. When providing flight information as an access mode to a destination, what is the most important item? - Flight number 6. The selling rate of a product or service to the intermediaries or industry enterprise is known as? - Contracted Rate 7. What is the most condition for the sale of a product or service at a destination? - Reservation procedure 8. The rates of a products or service or service which apply between high season and low season in a destination is known as? - Shoulder Rate 9. What disclaimer or restrictive circumstance impact the sale of a product or service at a destination? - Local Conditions 10. The selling rate of a product or service to walk in clients is commonly known as? - E-rate 11. Based on the type of product information sought what is the most appropriate manual research source? - Company Brochure 12. What is the most comprehensive manual research source for required destination information? - LGU material write ups 13. When providing sea transportation information as an access mode to a destination, what is the most important item? - Name of vessel 14. When providing land transportation information as an access mode to a destination what is the most item? - Name of Bus Company 15. When providing flight information as an access mode to a destination what is the most important item? - Flight number 16. The gross selling rate of a product or service at a destination for walk in clients is commissionable to industry intermediaries by how much? - Ten (10) % 17. A double-bedded room is a room with a matrimonial bed for a couple of if not for two persons, and is normally assigned to? - Two female guests 18. The rates of a product or service which apply between the high season and the low season in a destination is known as? - Shoulder Rate 19. What disclaimer or restrictive circumstance impact the sale of a product or service at a destination? - Local Conditions 20. Which of the following is considered to be peak season in the Philippines? - Holy week 21. What is the research medium used in the automated method of sourcing selected information in an automated information system? - Internet 22. The selling rate of a product or service to walk in clients is commonly known as? - Rack rate 23. What comprises the essential information required on a product? - Rate 24. What is the most condition for the sale of a product or service at a destination? - Reservation procedures 25. The time of the year when the volume of sales reaches saturation point is known as? - Peak Season 26. Which of the following is the most common breakfast included in the room rate of most hotels? - Filipino