Podcast
Questions and Answers
What are the primary sources of information about a tourist destination?
What are the primary sources of information about a tourist destination?
Which method is suitable for relaying work-related information while out of the office?
Which method is suitable for relaying work-related information while out of the office?
What essential accessibility information is relevant to a destination?
What essential accessibility information is relevant to a destination?
To find access points and transportation details for a destination, what should you do?
To find access points and transportation details for a destination, what should you do?
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What sources provide information on a destination's products and services?
What sources provide information on a destination's products and services?
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Which of the following is a service that may be available at a destination?
Which of the following is a service that may be available at a destination?
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What strategy can help avoid conflicts caused by rumors in the workplace?
What strategy can help avoid conflicts caused by rumors in the workplace?
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What kind of information can supplement knowledge about climate and travel time for a destination?
What kind of information can supplement knowledge about climate and travel time for a destination?
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What approach should be taken when the information requested is not available at the time?
What approach should be taken when the information requested is not available at the time?
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How should you manage a situation where a request deviates from enterprise standard operating procedures?
How should you manage a situation where a request deviates from enterprise standard operating procedures?
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What is a key method for maintaining rapport in the workplace?
What is a key method for maintaining rapport in the workplace?
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When dealing with a visitor looking for something different than what is presented, what action should you take?
When dealing with a visitor looking for something different than what is presented, what action should you take?
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How should you handle a situation when another visitor requires attention while you are assisting someone?
How should you handle a situation when another visitor requires attention while you are assisting someone?
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What benefit does an alphabetical filing system provide?
What benefit does an alphabetical filing system provide?
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How can you help achieve the job targets of your group?
How can you help achieve the job targets of your group?
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What is a recommended approach to overcome resistance to purchase due to price objections?
What is a recommended approach to overcome resistance to purchase due to price objections?
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What is the most appropriate research source for objective and effective information?
What is the most appropriate research source for objective and effective information?
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What is the most comprehensive manual research source for destination information?
What is the most comprehensive manual research source for destination information?
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What qualifies as the essential information required on a destination?
What qualifies as the essential information required on a destination?
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What is the selling rate of a product or service to intermediaries called?
What is the selling rate of a product or service to intermediaries called?
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When providing flight information, what is the most crucial item to include?
When providing flight information, what is the most crucial item to include?
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What is the name for the rate that applies between high and low season at a destination?
What is the name for the rate that applies between high and low season at a destination?
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What term describes the conditions that can impact the sale of a product or service at a destination?
What term describes the conditions that can impact the sale of a product or service at a destination?
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What is the commonly known selling rate for walk-in clients?
What is the commonly known selling rate for walk-in clients?
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Study Notes
Best Sources for Destination Information
- DOT's website: Provides comprehensive information about destinations
- LGU's website: Offers information about specific local government units
- Physical maps, atlases, and research resources: Provide information on location, political subdivisions, and vicinity
Communication While Away from the Office
- Utilize a mobile phone, landline, email, Facebook, or messenger: Maintain communication with the team while not in the office
Destination Accessibility Information
- Essential Information: Location, origin, destination, mode of transportation (air, water, land), schedules (ETA/ETD, frequency, travel time), equipment configuration and capacity, restrictions (daylight only), and constraints (weather-dependent)
Access Points, Transportation Information, and Pricing
- Locate information: Use search engines like Google or Yahoo to research destination-specific details, including access points, transportation modes, fares, and schedules
Destination Products and Services
- Research: Utilize search engines like Google or Yahoo to find specific information about a destination's products and services
Destination Services
- Common Services: Tour guide service, interpreter service, and other special services
- Customer Information: Customer needs to be informed about the procedures, professionalism, and any conditions associated with these services
Avoiding Workplace Conflicts
- Open Communication: Maintain open communication with relevant authorities
- Considerate Responses: Think carefully before responding to a situation, especially when angry
- Clarification: Clarify the actual situation to avoid misunderstandings
- Discouraging Gossip: Avoid participating in office gossip or rumors
- Rejecting Rumors: Do not nurture rumors
Destination Information Beyond Basics
- Additional Details: Provide information like mode of transportation, major tourist attractions, available tour packages, festivals and dates, tourist facilities (lodging and F&B outlets), and local delicacies
Addressing Client-Specific Interests
- Tailored Information: Inquire about the client's interests to provide relevant destination information
- Client Examples: For an outdoor enthusiast, share information about eco-parks and other outdoor facilities
Maintaining Workplace Rapport
- Collaboration: Cooperate and participate in workplace activities
- Communication: Communicate openly and effectively with colleagues
- Respect: Show respect to all team members
Managing Information Gaps
- Informing Clients: Inform clients about unavailable information and provide an estimated time for its availability
Managing Unresolved Requests
- Supervisor Referral: Refer requests that fall outside enterprise procedures to the immediate supervisor for proper action
Addressing Requests Deviating from Standard Operating Procedures
- Supervisor Referral: Refer requests that deviate from standard operating procedures to the immediate supervisor for proper action
Justifying Manual Filling System
- Alphabetical Organization: Easier to locate information due to alphabetical arrangement
- Locality, Activity, or Facility: Efficiently find information based on location, activity, or facility
- Space Efficiency: Cue cards are more practical when limited space is available for filing
Managing Client Requests for Alternative Options
- Specific Questions: Ask specific questions about the client's desired differences, for example, price range, distance to destination, travel time, and mode of transportation
Managing Multiple Visitor Requests
- Acknowledging the Visitor: Acknowledge the new visitor's presence and inform them that you will attend to them as soon as possible
Contributing to Group Job Targets
- Team Support: Assist team members
- Active Participation: Participate and cooperate in work group activities
- Fulfill Responsibilities: Perform job duties and responsibilities effectively
Overcoming Sales Resistance and Objections
- Highlight Benefits: Emphasize the benefits of your suggestion
- Analyze Resistance: Analyze the source of resistance and objections
- Alternatives: Offer alternative suggestions if necessary
Workplace Paper Handling Etiquette
- Prohibited Actions: Avoid smoking, eating, and placing drinks on the table while working with papers
Most Appropriate Research Source
- Search Engine: Provides the most appropriate, objective, and effective research source
Comprehensive Manual Research Source
- LGU Write-ups: Offer comprehensive information for destination research
Automated Information System Research Medium
- Internet: Serves as the primary research medium for automated information systems
Essential Destination Information
- Location: Forms the basis for understanding and defining the destination
Most Important Element for Flight Information
- Flight number: Crucial for identifying and tracking specific flight details
Selling Rate for Intermediaries
- Contracted Rate: Refers to the rate at which a product or service is sold to intermediaries or industry enterprises
Condition for Sale
- Reservation Procedure: A crucial element for selling products or services at a destination
Rates Across Seasons
- Shoulder Rate: Represents the rates for products or services that apply during the period between high and low seasons
Sales Disclaimers and Restrictions
- Local Conditions: Disclaimers or restrictive circumstances that affect the sale of a product or service at a destination
Selling Rate for Walk-in Clients
- E-rate: The selling rate offered to walk-in customers
Appropriate Manual Research Source for Product Information
- Company Brochure: The most suitable source for specific product information
Comprehensive Manual Research Source for Destination Information
- LGU Material Write-ups: Provide comprehensive destination information
Most Important Information for Sea Transportation
- Name of Vessel: Critical for identifying and tracking specific sea transportation details
Most Important Information for Land Transportation
- Name of Bus Company: Essential for identifying and tracking land transport details
Most Important Item for Flight Information
- Flight Number: Crucial for identifying and tracking specific flight details
Commissionable Rate for Industry Intermediaries
- Ten (10)%: The commissionable rate for industry intermediaries on the gross selling rate of walk-in clients
Double-Bedded Room Allocation
- Female Guests: Double-bedded rooms with matrimonial beds are typically assigned to two female guests
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Description
This quiz focuses on the best sources of information for travel destinations and effective communication strategies when away from the office. It covers essential details about destination accessibility, transportation options, and pricing, ensuring travelers stay informed and connected. Test your knowledge on these critical travel aspects!
