Destination Information and Communication Tips

Best Sources for Destination Information

• DOT's website: Provides comprehensive information about destinations
• LGU's website: Offers information about specific local government units
• Physical maps, atlases, and research resources: Provide information on location, political subdivisions, and vicinity

Communication While Away from the Office

• Utilize a mobile phone, landline, email, Facebook, or messenger: Maintain communication with the team while not in the office

Destination Accessibility Information

• Essential Information: Location, origin, destination, mode of transportation (air, water, land), schedules (ETA/ETD, frequency, travel time), equipment configuration and capacity, restrictions (daylight only), and constraints (weather-dependent)

Access Points, Transportation Information, and Pricing

• Locate information: Use search engines like Google or Yahoo to research destination-specific details, including access points, transportation modes, fares, and schedules

Destination Products and Services

• Research: Utilize search engines like Google or Yahoo to find specific information about a destination's products and services

Destination Services

• Common Services: Tour guide service, interpreter service, and other special services
• Customer Information: Customer needs to be informed about the procedures, professionalism, and any conditions associated with these services

Avoiding Workplace Conflicts

• Open Communication: Maintain open communication with relevant authorities
• Considerate Responses: Think carefully before responding to a situation, especially when angry
• Clarification: Clarify the actual situation to avoid misunderstandings
• Discouraging Gossip: Avoid participating in office gossip or rumors
• Rejecting Rumors: Do not nurture rumors

Destination Information Beyond Basics

• Additional Details: Provide information like mode of transportation, major tourist attractions, available tour packages, festivals and dates, tourist facilities (lodging and F&B outlets), and local delicacies

Addressing Client-Specific Interests

• Tailored Information: Inquire about the client's interests to provide relevant destination information
• Client Examples: For an outdoor enthusiast, share information about eco-parks and other outdoor facilities

Maintaining Workplace Rapport

• Collaboration: Cooperate and participate in workplace activities
• Communication: Communicate openly and effectively with colleagues
• Respect: Show respect to all team members

Managing Information Gaps

• Informing Clients: Inform clients about unavailable information and provide an estimated time for its availability

Managing Unresolved Requests

• Supervisor Referral: Refer requests that fall outside enterprise procedures to the immediate supervisor for proper action

Addressing Requests Deviating from Standard Operating Procedures

• Supervisor Referral: Refer requests that deviate from standard operating procedures to the immediate supervisor for proper action

Justifying Manual Filling System

• Alphabetical Organization: Easier to locate information due to alphabetical arrangement
• Locality, Activity, or Facility: Efficiently find information based on location, activity, or facility
• Space Efficiency: Cue cards are more practical when limited space is available for filing

Managing Client Requests for Alternative Options

• Specific Questions: Ask specific questions about the client's desired differences, for example, price range, distance to destination, travel time, and mode of transportation

Managing Multiple Visitor Requests

• Acknowledging the Visitor: Acknowledge the new visitor's presence and inform them that you will attend to them as soon as possible

Contributing to Group Job Targets

• Team Support: Assist team members
• Active Participation: Participate and cooperate in work group activities
• Fulfill Responsibilities: Perform job duties and responsibilities effectively

Overcoming Sales Resistance and Objections

• Highlight Benefits: Emphasize the benefits of your suggestion
• Analyze Resistance: Analyze the source of resistance and objections
• Alternatives: Offer alternative suggestions if necessary

Workplace Paper Handling Etiquette

• Prohibited Actions: Avoid smoking, eating, and placing drinks on the table while working with papers

Most Appropriate Research Source

• Search Engine: Provides the most appropriate, objective, and effective research source

Comprehensive Manual Research Source

• LGU Write-ups: Offer comprehensive information for destination research

Automated Information System Research Medium

• Internet: Serves as the primary research medium for automated information systems

Essential Destination Information

• Location: Forms the basis for understanding and defining the destination

Most Important Element for Flight Information

• Flight number: Crucial for identifying and tracking specific flight details

Selling Rate for Intermediaries

• Contracted Rate: Refers to the rate at which a product or service is sold to intermediaries or industry enterprises

Condition for Sale

• Reservation Procedure: A crucial element for selling products or services at a destination

Rates Across Seasons

• Shoulder Rate: Represents the rates for products or services that apply during the period between high and low seasons

Sales Disclaimers and Restrictions

• Local Conditions: Disclaimers or restrictive circumstances that affect the sale of a product or service at a destination

Selling Rate for Walk-in Clients

• E-rate: The selling rate offered to walk-in customers

Appropriate Manual Research Source for Product Information

• Company Brochure: The most suitable source for specific product information

Comprehensive Manual Research Source for Destination Information

• LGU Material Write-ups: Provide comprehensive destination information

Most Important Information for Sea Transportation

• Name of Vessel: Critical for identifying and tracking specific sea transportation details

Most Important Information for Land Transportation

• Name of Bus Company: Essential for identifying and tracking land transport details

Most Important Item for Flight Information

• Flight Number: Crucial for identifying and tracking specific flight details

Commissionable Rate for Industry Intermediaries

• Ten (10)%: The commissionable rate for industry intermediaries on the gross selling rate of walk-in clients

Double-Bedded Room Allocation

• Female Guests: Double-bedded rooms with matrimonial beds are typically assigned to two female guests