Management - Topic 1 - Foundations Of Management And Organizations

Management Fifteenth Edition, Global Edition Topic 1 Foundations of Management and Organizations Chapter 1...

Management Fifteenth Edition, Global Edition Topic 1 Foundations of Management and Organizations Chapter 1 Managers and You in the Workplace Copyright © 2021 Pearson Education Ltd. Learning Objectives 1 Tell who managers are and where they work. Know how to manage your time. 2 Explain why managers are important to organizations. 3 Describe the functions, roles, and skills of managers. Develop your skill at being politically aware. 4 Explain the value of studying management. Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. 2 Who Is a Manager? Manager: someone who coordinates and oversees the work of other people so that organizational goals can be accomplished 3 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Exhibit 1.1 Levels of Management Exhibit 1.1 shows that in traditionally structured organizations, managers can be classified as first-line, middle, or top. 4 Copyright © 2021, 2018, 2016 Pearson Education, Inc. All Rights Reserved Classifying Managers First-Line Managers: manage the work of non- managerial employees Middle Managers: manage the work of first-line managers Top Managers: responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization 5 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Where Do Managers Work? Organization: a deliberate arrangement of people to accomplish some specific purpose (that individuals independently could not accomplish alone). Common Characteristics of Organizations Have a distinct purpose (goal) Are composed of people Have a deliberate structure 6 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Exhibit 1.2 Characteristics of Organizations Exhibit 1.2 shows the three common characteristics of organizations: distinct purpose, deliberate structure, and people. 7 Copyright © 2021, 2018, 2016 Pearson Education, Inc. All Rights Reserved Why Are Managers Important? Organizations need their managerial skills and abilities now more than ever in uncertain, complex and chaotic times Managers are critical to getting things done Managers do matter to organizations: – The quality of the employee/supervisor relationship is the most important variable in productivity and loyalty 8 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. What Do Managers Do? Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. 9 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Efficiency and Effectiveness Efficiency Effectiveness – “Doing things right” – “Doing the right things” (not wasting resources) (help the organization – Getting the most output reach its goals) from the least inputs – Attaining organizational goals 10 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Exhibit 1.4 Efficiency and Effectiveness in Management 11 Exhibit 1.4 shows that whereas efficiency is concerned with the means of getting things done, effectiveness is concerned with the ends, or attainment of organizational goals. Copyright © 2021, 2018, 2016 Pearson Education, Inc. All Rights Reserved Management Functions Planning: Defining goals, establishing strategies to achieve goals, and developing plans to integrate and coordinate activities Organizing: Arranging and structuring work to accomplish organizational goals Leading: Working with and through people to accomplish goals Controlling: Monitoring, comparing, and correcting work 12 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Exhibit 1.5 Four Functions of Management Exhibit 1.5 shows the four functions used to describe a manager’s work: planning, organizing, leading, and controlling. 13 Copyright © 2021, 2018, 2016 Pearson Education, Inc. All Rights Reserved Mintzberg’s Managerial Roles Roles: specific actions or behaviors expected of and exhibited by a manager Mintzberg identified 10 specific roles grouped around 3 categories: interpersonal relationships, the transfer of information, and decision-making 14 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Types of Roles Category 1: Interpersonal Roles – involve people (subordinates and persons outside the organization) and other ceremonial and symbolic duties – specific roles: Figurehead, leader, liaison 15 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Types of Roles (cont.) Category 2: Informational Roles – collecting, receiving, and disseminating information – specific roles: Monitor, disseminator, spokesperson Category 3: Decisional Roles – making decisions or choices – specific roles: Entrepreneur, disturbance handler, resource allocator, negotiator 16 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Exhibit 1.6 Mintzberg’s Managerial Roles Exhibit 1.6 shows the managerial roles identified by Mintzberg. 17 Copyright © 2021, 2018, 2016 Pearson Education, Inc. All Rights Reserved Management Skills Technical skills – Knowledge and proficiency in a specific field Human skills – (Interpersonal skills) – The ability to work well with other people Conceptual skills – The ability to think and conceptualize about abstract and complex situations concerning the organization 18 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Exhibit 1.7 Skills Needed at Different Managerial Levels Exhibit 1.7 shows the relationships of conceptual, human, and technical skills to managerial levels. 19 Copyright © 2021, 2018, 2016 Pearson Education, Inc. All Rights Reserved Why Study Management? 1. The Universality of Management The reality that management is needed in all types and sizes of organizations, at all organizational levels, in all organizational areas, and in organizations no matter where located 20 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Exhibit 1.8 Universal Need for Management Exhibit 1.8 shows that management is universally needed in all types of, and throughout all areas of, organizations. 21 Copyright © 2021, 2018, 2016 Pearson Education, Inc. All Rights Reserved Why Study Management? (Cont.) 2. The Reality of Work When you begin your career, you will either manage or be managed. 22 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Why Study Management? (Cont.) 3a. Challenges of Being a Manager Can be a thankless job May entail clerical type duties Managers also spend significant amounts of time in meetings and dealing with interruptions Managers often have to deal with a variety of personalities and have to make do with limited resources 23 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Why Study Management? (Cont.) 3b. Rewards of Being a Manager Responsible for creating a productive work environment Recognition and status in your organization and in the community Attractive compensation in the form of salaries, bonuses, and stock options 24 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Review Learning Objective 1 Tell who managers are and where they work. – Managers coordinate and oversee the work of other people so that organizational goals can be accomplished. – Managers work in an organization, which is a deliberate arrangement of people to accomplish some specific purpose. 25 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Review Learning Objective 2 Explain why managers are important to organizations. – Organizations need their managerial skills and abilities in uncertain, complex, and chaotic times. – Managers are critical to getting things done in organizations. – Managers contribute to employee productivity and loyalty. 26 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Review Learning Objective 3 (1 of 3) Describe the functions, roles, and skills of managers. – Management involves coordinating and overseeing the efficient and effective completion of others’ work activities. – The four functions of management include planning, organizing, leading, and controlling. 27 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Review Learning Objective 3 (2 of 3) Mintzberg’s managerial roles include: – Interpersonal, involve people and other ceremonial/symbolic duties (figurehead, leader, and liaison) – Informational, collecting, receiving, and disseminating information (monitor, disseminator, and spokesperson) – Decisional, making choices (entrepreneur, disturbance handler, resource allocator, and negotiator) 28 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Review Learning Objective 3 (3 of 3) Katz’s managerial skills include: – Technical (job-specific knowledge and techniques) – Human (ability to work well with people) – Conceptual (ability to think and express ideas) 29 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Review Learning Objective 4 Explain the value of studying management. – The universality of management—managers are needed in all types and sizes of organizations – The reality of work—you will manage or be managed – Significant rewards and challenges 30 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Checkpoint Test Yourself Questions 31 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Question 1 Which of the following type of managers is responsible for making organization-wide decisions that affect the entire organization? A.First-line manager B.Top manager C.Production manager D.Research manager 32 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Question 2 Which of the following skill demonstrates the ability to understand, alter, lead, and control the behavior of other individuals and groups? A.Conceptual B.Human C.Technical D.Managerial 33 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Question 3 Which of the following is an example of an informational role according to Mintzberg? A.Liaison B.monitor C.negotiator D.resource allocator 34 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Question 4 Which of the following management functions is about assigning duties, reporting relationships and organizational structures? A. Planning B. Organizing C. Leading D. Controlling 35 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Question 5 The management of a building inspects and maintains regularly freshwater plumbing system to ensure the good quality of fresh water. Which of the following management functions is about? A. Planning B. Organizing C. Leading D. Controlling 36 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Question 6 Efficiency refers to ____________ while effectiveness is associated with ____________. A. “doing things right”; “doing the right things” B. “doing things right”; “reducing productivity” C. “doing the wrong things”; “making the mistakes” D. none of the above 37 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Question 7 ____________ managers manage the work of first-line managers and can be found between the lowest and top levels of the organization. Question 8 The final management function is ____________ that monitors activities to ensure they are accomplished as planned. 37 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. Terms to Know manager first-line managers managerial roles middle managers interpersonal roles top managers informational roles organization decisional roles management technical skills efficiency human skills effectiveness conceptual skills planning universality of management organizing leading 38 Copyright © 2018 Pearson Education, Copyright Ltd.Pearson © 2021 All Rights Reserved Education Ltd. controlling