Tourism Management TMAN 2301 PDF

TOURISM MANAGEMENT TMAN 2301 WEEK 1 – INTRODUCTION. TOURISM AS AN OBJECT OF MANAGEMENT LESSON 1-2 MUKATOVA RABIGA ASKAROVNA–PhD, Teaching Professor [email protected]   Tourism Industry  Managem...

TOURISM MANAGEMENT TMAN 2301 WEEK 1 – INTRODUCTION. TOURISM AS AN OBJECT OF MANAGEMENT LESSON 1-2 MUKATOVA RABIGA ASKAROVNA–PhD, Teaching Professor [email protected]   Tourism Industry  Management T O D AY ’ S  Tourism as an object of management LESSON PLAN:  Types of tourism  The evolution of managerial thought INTRODUCTION 1 Canvas. Content on Canvas will be available approximately 1 week before each week. Please check the Canvas regularly for all announcements and updated content. Email. Use only official kazguu email for all communication matter. RULES AND Resources. Be academic! Consider using library, textbooks, online and other resources listed in course syllabus. REGULATIONS Plagiarism. Be careful, never copy any work. Citations. Turnitin. Make sure your work is unique. Write your analysys, opinion, not someone else’s thoughts. TOURISM The temporary movement of people to destinations outside their normal places of work and residence, the activities undertaken during their stay in those destinations, and the facilities created to cater to their needs ‘tourism’ appears to be becoming an acceptable term to singularly describe the activity of people taking trips away from home and the industry which has developed in response to this activity United Nations World Tourism Organization (UNWTO)  MANAGEMENT (manage) - a word of English origin and means "manage” There are many interpretations of the term "management" In general terms, management should be presented as the science and art of winning the ability to achieve goals using labor, behavioral motives and the intellect of people management is all human capabilities that leaders use to achieve the strategic and tactical goals of the organization. FEATURES OF TOURISM AS AN OBJECT OF MANAGEMENT 1. Change of location a trip outside the usual environment 2. Staying somewhere else. the place of stay should not be a place of permanent or long-term residence it should not be related to labor activity (wage) travelers must not stay in the place they visit for 12 consecutive months or more 3. Payment for labor from a source in the place visited Any person entering a country for work paid from a source in that country is considered a migrant and not a tourist to that country  FEATURES OF TOURISM AS AN OBJECT OF MANAGEMENT Tourism as a phenomenon exists wherever people live, the complexity of the relationship between its constituent elements in the form of unclear and difficult to measure goals limited impact on the region strong influence from interested customers specificity of the tourist product, its inseparability from the source of formation The externalities of the tourism product seasonality THE SPECIFICS OF TOURISM DEMAND intangibility and perishability of the tourist product Diversity of consumers of tourism services High importance of social factors  Who? use what tourism services? use same vacation needs for a tourist product 6 TYPES OF TOURISTS ACCORDING TO THEIR ACTIVITY DURING THEIR HOLIDAYS Relaxation lovers Adventure Pleasure lovers lovers Vacationers for Lovers of the purpose of active knowledge, recreation study Sport lovers  THE EVOLUTION OF MANAGERIAL THOUGHT School of Scientific Management (1885- scientific organization of labor in the F.Taylor 1920). production process G.Gantt use of scientific analysis to improve the G.Gilbert performance of work Classical (Administrative) School of Development of management functions H. Fayol Management (1920-1950) development of a rational organization M. Weber management system School of Human Relations and School organization as a social system M. Follett of Behavioral Sciences (1930-1950) The use of methods of managing E. Mayo interpersonal relationships. Mac Gregor Application of the sciences of human Likert behavior. Quantitative approach (from 1950) Development and application of S. Forrester mathematical models in management. E. Rife Development of quantitative methods S. Simon in decision making.  SYNTHETIC DOCTRINES OF MANAGEMENT Process approach (1920 to management as a process, i.e. a series of continuous F. Taylor present) interrelated actions (management functions) R. Churchman Systems approach (1950 to organizations as a kind of integrity, consisting of interrelated A. Sloan present) parts. R. Scott people, structure, goals, tasks and technology, which are focused on achieving different goals in a changing environment. Situational approach (1960 to the suitability of different management methods is determined P. DruckerW. MarchR. present) by the situation. Thompson The most effective method in a particular situation is the method that best suits the situation. Globalization of processes Innovative and international processes - synthesis of people's (since 1990 to the present) activities and high technologies (development of telecommunications and Internet technologies; emergence of network organizations, etc.), liberalization of management, participation of workers in capital gains  TAYLOR SCRUPULOUSLY MEASURED THE AMOUNT OF IRON ORE AND COAL THAT A PERSON CAN LIFT ON SHOVELS OF DIFFERENT SIZES  the maximum amount of iron ore and coal that can be transferred if the workers use a shovel-scoop capacity is up to 21 pounds (approx. 8.6 kg).  Frank and Lillian Gilbreth invented the device and called it a microchronometer. They used it in combination with a movie camera to determine exactly what movements are performed during certain operations and how much time each of them takes. WHY TOURISM IS IMPORTANT?  OPENING STATEMENT  "The things we fear most in organizations - fluctuations, disturbances, imbalances - are the primary sources of creativity.“  Margaret J. Wheatley THANK YOU FOR TIMELY PARTICIPATION AND FEEDBACK AND SUGGESTIONS ATTENTION. TO THE COURSE ARE ANY QUESTIONS? ENCOURAGED.