Test Study Questions PDF

1 2 3 4 Fire Officer Principles and Practice, 4e (Jones and Bartlett) Chapter 1 1. According to the NFPA, how many levels of fire officer are there? A. 2 B. 3 C. 4 D. 5 Answer: C Ahead: Introduction Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 4 2. Which level of fire officer is generall...

1 2 3 4 Fire Officer Principles and Practice, 4e (Jones and Bartlett) Chapter 1 1. According to the NFPA, how many levels of fire officer are there? A. 2 B. 3 C. 4 D. 5 Answer: C Ahead: Introduction Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 4 2. Which level of fire officer is generally associated with supervising a single fire company or apparatus? A. I B. II C. III D. IV Answer: A Ahead: Introduction Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 4 3. Which is the lowest level of fire officer that is qualified for a chief officer position? A. II B. III C. IV D. V Answer: B Ahead: Introduction Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 4 4. Which level of fire officer generally refers to the senior non–chief officer in a department? A. I B. II C. III D. IV Answer: B Ahead: Introduction Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 4 5 5. In general, which is the minimum level of fire officer certification for overall supervision of a multiunit fire station? A. I B. II C. III D. IV Answer: B Ahead: Introduction Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 4, 5 6. At the Fire Officer I level, emphasis is placed on accomplishing the department’s goals and objectives by working through _____________ to achieve the desired results. A. subordinates B. the formal organization C. the Incident Command System D. individual initiative Answer: A Ahead: Fire Officer Qualifications Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 4, 5 7. Which level of instructor certification is required as part of the NFPA requirements for Fire Officer I? A. There are no such requirements. B. NFPA Fire Instructor I C. NFPA Fire Instructor II D. FSTC level B Answer: B Ahead: Fire Officer Qualifications Feedback: Level: I, NFPA Line Item: 4.1.1, Page 5 8. Which term does the International Association of Fire Chiefs use for a Fire Officer I? A. Station Officer B. Direct Line Supervisor C. Supervising Fire Officer D. Administrative Line Officer Answer: C Ahead: Fire Officer Qualifications Feedback: Level: I, NFPA Line Item: 4.1.1, Page 5 6 9. Which duty is beyond the scope of typical Fire Officer I responsibilities? A. Completing employee performance appraisals B. Providing apparatus training to unit members C. Assuming command of emergency scenes D. Inspecting fire apparatus Answer: A Ahead: Fire Officer Qualifications Feedback: Level: I, NFPA Line Item: 4.1.1, Page 5 10. Which term does the International Association of Fire Chiefs use for a Fire Officer II? A. Station Officer B. Managing Fire Officer C. Supervising Fire Officer D. Administrative Line Officer Answer: B Ahead: Fire Officer Qualifications Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 5 11. Which is the lowest level of fire officer qualified to perform a postincident analysis of a multicompany operation? A. I B. II C. III D. IV Answer: B Ahead: Fire Officer Qualifications Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 5 12. Historically, how did the fire service originate in the United States? A. As paid-on-call citizens B. As paid employees of insurance companies C. As communities of civilian volunteers D. As military personnel Answer: C Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 7 7 13. Which type of fire department uses both career and volunteer members to staff the department? A. Combination B. Professional C. Community D. Career Answer: A Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 7, 8 14. According to the NFPA, approximately which percentage of fire fighters in the United States are volunteers? A. 25 percent B. 35 percent C. 56 percent D. 70 percent Answer: D Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 8 15. Although there are various forms of fire department staffing, most discussions divide fire fighters into which two categories? A. Paid-on-call and cross-trained B. Career and volunteer C. Cross-trained and career D. Volunteer and paid-on-call Answer: B Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 8 16. Which term is typically applied to units provided by private industries or nongovernmental organizations to provide fire protection for factories, processing plants, and large private facilities? A. Companies B. Emergency response group C. Brigades D. Squads Answer: C Ahead: The Fire Service in the United States, Line Item: 4.1.1, Page: 8 8 17. Historically, what did a fire mark indicate? A. The house was covered by insurance. B. The house was occupied by non-ambulatory persons. C. The house was not a subscriber of the fire protection service. D. The house was owned by a member of the fire department. Answer: A Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 8 18. How many fire departments are there in the United States? A. 16,721 B. 19,056 C. 24,683 D. 29,816 Answer: D Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 8 19. In 2016, which percentage of fire department responses were fire calls? A. 3.8 B. 7.1 C. 12.6 D. 21.5 Answer: A Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 8 20. In which year was the first paid fire department in the United States formed? A. 1644 B. 1679 C. 1735 D. 1765 Answer: B Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 8 9 21. In which city was the first volunteer fire company organized in the United States? A. Boston B. Alexandria C. New York D. Philadelphia Answer: D Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 8 22. Who was a leader of the Union Fire Company? A. Benjamin Franklin B. Alexander Hamilton C. Thomas Edison D. Thomas Jefferson Answer: A Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 8 23. The first fire insurance companies were established soon after which fire? A. Great Chicago Fire B. Copenhagen Fire of 1728 C. Great Fire of London D. San Francisco Earthquake Fire Answer: C Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 8 24. Which is a traditional symbol of authority in the fire service? A. Eagle B. Star C. Trumpet D. Hook Answer: C Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 8 10 25. Which is the primary source of fire department revenue? A. Sales tax B. Excise tax C. User fees D. Real estate tax Answer: D Ahead: The Fire Service in the United States Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 10 26. To which rank do fire fighters report directly? A. Engineer B. Major C. Lieutenant D. Battalion chief Answer: C Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1. Page: 11 27. Of the following chief officer titles, which is the lowest in rank? A. Assistant chief B. Deputy chief C. Division chief D. Battalion chief Answer: D Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 11 28. Which level of administrative chief fire officer is responsible for managing the activities of several fire companies within a defined geographic area, usually in more than one fire station? A. Battalion chief B. Division chief C. Assistant chief D. Deputy chief Answer: A Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 11 11 29. Who has the overall administrative and operational responsibility in a fire department? A. Assistant chief B. Fire chief C. Deputy chief D. Battalion chief Answer: B Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 11 30. Which is a special political subdivision with the single purpose of providing fire protection within a defined geographic area? A. Department B. Corporation C. District D. Bureau Answer: C Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 11 31. What is the relationship between NIMS and ICS? A. NIMS has replaced ICS. B. NIMS is the new term for ICS. C. ICS is a component of NIMS. D. NIMS is a component of ICS. Answer: C Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 12 32. Which condition will likely ensue if the principle of unity of command is violated? A. Freelancing B. Loss of situational awareness C. Issuance of conflicting orders D. Fire fighters taking independent action Answer: C Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 12 12 33. Most experts believe that span of control should extend to no more than _____ people. A. 3 B. 5 C. 8 D. 10 Answer: B Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 12 34. The specific assignment of a task to an individual, making that person responsible for completing the task and preventing duplication of job assignments, best describes which management principle? A. Division of labor B. Unity of command C. Span of control D. Discipline Answer: A Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 12 35. What is the general principle guiding and directing fire fighters to do what their fire department expects of them? A. Policies and procedures B. Discipline C. Mission statement D. Performance evaluation Answer: B Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 13 36. Which is an uncommon way of organizing a fire department? A. Function B. Geography C. Demographics D. Staffing Answer: C Ahead: Fire Department Organization Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 13 13 37. Which of the four functions of management deals with developing a scheme, program, or method that is worked out beforehand to accomplish an objective? A. Organizing B. Leading C. Controlling D. Planning Answer: D Ahead: The Functions of Management Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 14 38. Which of the four functions of management means putting resources together into an orderly, functional, structured whole? A. Organizing B. Leading C. Controlling D. Planning Answer: A Ahead: The Functions of Management Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 14 39. Which of the four functions of management means guiding or directing in a course of action? A. Organizing B. Leading C. Controlling D. Planning Answer: B Ahead: The Functions of Management Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 14 40. Which of the four functions of management is used when a fire officer considers the impact on the budget before making purchases? A. Organizing B. Leading C. Controlling D. Planning Answer: C Ahead: The Functions of Management Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 14 14 41. Which is developed by various government or government-authorized organizations to implement a law that has been passed by a government body? A. Policy B. Memorandum of understanding C. Standard operating guideline D. Regulation Answer: D Ahead: The Functions of Management Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 14 42. Which is developed to provide definite guidelines for present and future actions? A. Policies B. Standard operating procedure C. Standard operating guideline D. Regulation Answer: A Ahead: The Functions of Management Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 14 43. Which type of organizational document establishes or prescribes specific operational or administrative methods to be followed routinely for the performance of designated operations or actions? A. Policy B. Standard operating procedure C. Rule D. Regulation Answer: B Ahead: The Functions of Management Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 14 44. Medium-range planning is performed __________ in advance. A. 6 to 12 months B. 12 to 18 months C. 1 to 3 years D. 3 to 5 years Answer: C Ahead: The Functions of Management Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 14 15 45. Which is a standing, permanent document? A. Directive B. Standard operating guide/procedure C. General order D. Informational bulletin Answer: B Ahead: Rules and Regulations, Policies, and Standard Operating Procedures Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 16 46. Which is a short-term directive? A. Rules and regulations B. General order C. Standard operating guide/procedure D. Policy Answer: B Ahead: Rules and Regulations, Policies, and Standard Operating Procedures Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 16 47. Which is the largest fire service labor organization in the United States? A. IAFF B. IAFC C. NFPA D. USFA Answer: A Ahead: Positive Labor-Management Relations Feedback: Level: I, NFPA Line Item: N/A, Page: 17 48. Which is a correct statement about the IAFF? A. It is unique among labor organizations in its dominance in representing a profession. B. Its influence is limited primarily to career departments. C. Its stated objective is to replace all volunteer positions with paid positions. D. Its influence is limited primarily to compensation and work hours. Answer: A Ahead: Positive Labor-Management Relations Feedback: Level: I, NFPA Line Item: N/A, Page: 17 16 49. What is the current philosophical trend in labor–management relationships? A. Cooperation B. Unilateralism C. Arbitration D. Confrontation Answer: A Ahead: Positive Labor-Management Relations Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 17 50. Which term means the intervention of a neutral party in an industrial dispute? A. Negotiation B. Intercession C. Mediation D. Arbitration Answer: C Ahead: Positive Labor-Management Relations Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 17 51. Who is generally the first point of contact between the workers and the fire department organization? A. Fire fighter B. Fire officer C. Union steward D. Mediator Answer: B Ahead: The Fire Officer’s Role as a Supervisor Feedback: Level: I, NFPA Line Item: 4.1.1, 4.4.2, Page: 18 52. Which statement best summarizes the role of the supervising fire officer in decision making and problem solving? A. All serious issues will be deferred entirely to the chiefs for their handling. B. Fire officers will work together with chiefs on issues that come up, and they will present a united front to fire fighters. C. Chiefs will be available for consultation, but the fire officers will run their stations. D. Fire officers will run their own stations, leaving the chiefs out of it entirely. Answer: C Ahead: The Fire Officer’s Tasks Feedback: Level: I, NFPA Line Item: 4.1.1, 4.4.2, Page: 21 17 53. The formal fire department organization considers a fire officer to be the representative of whom? A. The public B. The fire fighter C. The local government D. The fire chief Answer: D Ahead: The Transition from Fire Fighter to Fire Officer Feedback: Level: I, NFPA Line Item: 4.1.1, 4.4.2, Page: 22 54. Which is one of the four major events in a firefighter’s career that changes the way he or she relates to the formal fire department organization? A. First working fire B. First fatality encountered on duty C. Becoming a role model D. Promotion to chief officer Answer: D Ahead: The Transition from Fire Fighter to Fire Officer Feedback: Level: I, NFPA Line Item: N/A, Page: 23 55. When an officer tells subordinates that he does not agree with an order but that the order has to be enforced anyway, what is the result? A. The officer’s authority and supervisory ability are undermined. B. The best possible outcome in a difficult situation occurs. C. The officer gains credibility with his or her subordinates. D. Subordinates will be more inclined to comply with the order. Answer: A Ahead: The Fire Officer as Supervisor-Commander-Trainer Feedback: Level: I, NFPA Line Item: N/A, Page: 23 56. What can a fire officer do to improve his or her effectiveness in handling an unpopular order? A. Change the order to meet the needs of the unit. B. “Air it out” with subordinates. C. Determine how the order is to be implemented. D. Determine the history behind the order. Answer: D Ahead: The Fire Officer as Supervisor-Commander-Trainer Feedback: Level: I, NFPA Line Item: N/A, Page: 23 18 57. Which is one of the three distinct roles of the company officer’s duties as identified by James O. Page? A. Mentor B. Commander C. Manager D. Counselor Answer: B Ahead: The Fire Officer as Supervisor-Commander-Trainer Feedback: Level: I, NFPA Line Item: N/A, Page: 23 58. Which is one of James O. Page’s recommendations to assist fire officers in developing skills and competencies within the fire company? A. Delegate command in real situations. B. Use problem-solving scenarios. C. Run basics drills on an ongoing basis. D. Rotate roles in the company. Answer: B Ahead: The Fire Officer as Supervisor-Commander-Trainer Feedback: Level: I, NFPA Line Item: N/A, Page: 24 59. When officers are preparing to present a class that covers a specific topic, what/whom should they consult first? A. Their battalion chief B. The applicable NFPA standard C. Their personal training library D. Fellow officers at their level Answer: C Ahead: The Fire Officer as Supervisor-Commander-Trainer Feedback: Level: I, NFPA Line Item: N/A, Page: 25 60. What does it mean for a fire officer to “walk the talk”? A. To stay focused on what matters B. Be willing to back up their subordinates C. Be willing to complete any orders D. Demonstrate the behaviors they say are important Answer: D Ahead: Integrity and Ethical Behavior Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 27 19 61. Which kind of behavior can be described as consistent with the department’s core values, mission statement, and value statements? A. Vital group identification B. Moral imperative C. Compliance D. Ethical behavior Answer: D Ahead: Integrity and Ethical Behavior Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 27 62. Which term means the complex system of inherent attributes that determine a person’s moral and ethical actions and reactions? A. Reliability B. Integrity C. Veracity D. Honor Answer: B Ahead: Integrity and Ethical Behavior Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 27 63. The Equal Employment Opportunity Act of 1972 applies to employers with a minimum of _____ employees. A. 2 B. 7 C. 15 D. 35 Answer: C Ahead: Workplace Diversity Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 28 64. Which agency enforces the federal laws establishing the civil rights of Americans in the workplace? A. Department of Labor B. Civil Rights Commission C. Equal Employment Opportunity Commission D. Economic Opportunities Commission Answer: C Ahead: Workplace Diversity Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 28 20 65. According to the 1999 amended EEOC guidelines, under which circumstances, if any, are employers liable for the acts of those who work for them? A. The employer knew, or should have known, about the behavior and did nothing about it B. The employee’s prior work history was not considered in hiring or promotion C. For any act that occurs in the course of employment apart from gross negligence D. Under no circumstances Answer: A Ahead: Workplace Diversity Feedback: Level: I, NFPA Line Item: 4.1.1, Page: 29 21 Fire Officer Principles and Practice, 4e (Jones and Bartlett) Chapter 2 1. Which term is defined by John Kotter as the process that “creates orderly results which keep something working efficiently”? A. Administration B. Management C. Leadership D. Strategy Answer: B Ahead: Introduction to Leadership and Management Feedback: Level: I, NFPA Line Item: N/A, Page: 40 2. Which is the second subprocess in leadership as described by John Kotter? A. Developing a vision B. Establishing metrics C. Aligning people D. Defining the deliverable Answer: C Ahead: Introduction to Leadership and Management Feedback: Level: I, NFPA Line Item: N/A, Page: 40 3. In contrasting management and leadership, which function is associated with management? A. Seek commitment B. Build teams C. Set timetables D. Communicate goals Answer: C Ahead: Introduction to Leadership and Management Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 41 4. In contrasting management and leadership, which function is associated with leadership? A. Allocate resources B. Satisfy unmet needs C. Develop initiatives D. Generate creative solutions Answer: B Ahead: Introduction to Leadership and Management Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 41 22 5. In contrasting management and leadership, which term is associated primarily with leadership? A. Establishing order B. Short-term planning C. Influencing people D. Corrective actions Answer: C Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 41 6. How many major leadership traits were identified by Peter Northouse? A. 4 B. 5 C. 6 D. 7 Answer: B Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 41 7. Which is one of the major leadership traits identified by Peter Northouse? A. Competency B. Determination C. Vision D. Resiliency Answer: B Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 41 8. Who developed the Three-Skill Approach for leaders’ personal development? A. Robert Katz B. Jane Moulton C. Robert K. Greenleaf D. Paul Hersey Answer: A Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 41 23 9. Which is one of the two general types of behaviors Northouse identified in the behavioral approach to leadership? A. Structural B. Value C. Contextual D. Relationship Answer: D Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 42 10. The Blake and Mouton Managerial Grid style that represents the lowest level of concern for results and people is called the _____________ style. A. antagonistic B. impoverished C. passive D. bureaucratic Answer: B Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 42 11. Which Blake and Mouton Managerial Grid style is characterized by determination, focus, and drive for success? A. Visionary B. Procedural C. Team D. Authority-compliance Answer: D Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 43 12. According to the Blake and Mouton Managerial Grid, what does country club management demonstrate? A. Low concern for results, low concern for people B. Low concern for results, high concern for people C. High concern for results, low concern for people D. High concern for results, high concern for people Answer: B Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 43 24 13. What does the controlling manager demonstrate according to the Blake and Mouton Managerial Grid? A. High concern for results, high concern for people B. High concern for results, low concern for people C. Low concern for results, low concern for people D. Low concern for results, high concern for people Answer: B Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 43 14. In which situation is an autocratic leadership style required? A. There are not enough personnel to cover all the usual roles of an evolution. B. A unified command structure has been established. C. The operation is expected to go beyond a single operational period. D. The fire company is involved in a high-risk emergency scene activity. Answer: D Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 43 15. Which Blake and Mouton Managerial Grid style combines a high level of concern for both results and people? A. Team B. Accommodating C. Dual D. Productive Answer: A Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 44 16. Which leadership style uses all the ingenuity and resourcefulness of the group in determining how to meet an objective or complete a task? A. Democratic B. Laissez-faire C. Autocratic D. Centralized Answer: A Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 44 25 17. According to Blake and Mouton, which type of management focuses on “what’s right” rather than “who’s right”? A. Democratic B. Accommodating C. Team D. Controlling Answer: C Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 44 18. In the Blake and Mouton Managerial Grid, which behavioral model sees a high level of concern for either people or results as too extreme and tries to moderate both in the workplace? A. Moderator B. Diplomat C. Middle-of-the-Road D. Ambassador Answer: C Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 44 19. On the Blake and Mouton Managerial Grid, the person with a sound attitude believes in “what’s right” rather than: A. what works. B. who’s right. C. getting it done. D. seeking reward. Answer: B Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 44 20. Which leadership style is best used when working with experienced fire fighters on duties that pose little hazard? A. Democratic B. Laissez-faire C. Autocratic D. Seminar Answer: B Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 44 26 21. For which task in the management of a highly technical, complicated emergency incident is the use of a democratic leadership style advantageous? A. Drafting the incident action plan B. Overall management of the incident C. Execution of the incident action plan D. Personnel accountability Answer: A Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 44-45 22. In which emergency situation is a democratic leadership style appropriate? A. Analysis of a complex emergency incident B. Whenever the span of control is exceeded C. When immediate action is required D. There are no emergency situations where it is appropriate. Answer: A Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 44-45 23. Which style of leadership is based on an evaluation of a follower’s competency and commitment? A. Team B. Democratic C. Dynamic D. Situational Answer: D Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 45 24. In the situational leadership concept, there are _____ distinct categories of directive and support behavior. A. 3 B. 4 C. 5 D. 6 Answer: B Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 45 27 25. Which style of leadership emphasizes attentiveness to the concerns of the follower, empathy with them, and nurturing them? A. Servant B. Adaptive C. Transformational D. Relational Answer: A Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 46 26. Which style of leadership emphasizes the charismatic and affective elements of leadership? A. Authentic B. Adaptive C. Transformational D. Relational Answer: C Ahead: Leadership and Management Theories Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 46 27. According to French and Raven, which type of power is demonstrated when a fire fighter complies with an order to avoid punishment? A. Reward B. Referent C. Coercive D. Legitimate Answer: C Ahead: Power as a Leadership Resource Feedback: Level: I, NFPA Line Item: N/A, Page: 47 28. According to French and Raven, an incident commander directing resources on an incident is an example of _____ power. A. reward B. referent C. coercive D. legitimate Answer: D Ahead: Power as a Leadership Resource Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 47 28 29. Which style of leadership focuses on how leaders encourage people to adjust when confronted with problems, challenges, and changes? A. Relational B. Adaptive C. Transformational D. Situational Answer: B Ahead: Power as a Leadership Resource Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 47 30. What is the process by which an individual accepts the influence of others to accomplish a common goal? A. Adoption B. Buy-in C. Accession D. Followership Answer: D Ahead: Power as a Leadership Resource Feedback: Level: I, NFPA Line Item: 4.1.1, 4.2.1, 4.2.2, 4.2.6, Page: 47 31. Employee relations include all activities designed to: A. attract and retain employees. B. help employees with personal issues. C. maintain employee health and fitness. D. maintain a rapport with the employees. Answer: D Ahead: Human Resources Management Feedback: Level: I, NFPA Line Item: 4.2.6, Page: 52 32. When making labor force reductions, with which approach do most departments begin? A. Transfers B. Reduced workweek C. Attrition D. Layoffs Answer: C Ahead: Human Resources Management Feedback: Level: I, NFPA Line Item: 4.2.6, Page: 52 29 33. What do most fire officers find to be their greatest challenge? A. Managing people B. Incident command C. Friendships D. Documentation Answer: A Ahead: Human Resources Management Feedback: Level: I, NFPA Line Item: 4.2.6, Page: 52 34. What is the term used for the process of attracting, selecting, and maintaining an adequate supply of labor? A. Labor relations B. Human resources C. Recruitment D. Staffing Answer: D Ahead: Human Resources Management Feedback: Level: I, NFPA Line Item: 4.2.6, Page: 52 35. Which of the following is one of the best tools to improve time efficiency? A. A calendar B. Participative management C. Delegation D. Staff meetings Answer: C Ahead: Utilizing Human Resources Feedback: Level: I, NFPA Line Item: N/A, Page: 53 36. What is CRM? A. A personnel performance appraisal software application B. A behavioral approach to reducing human error C. A management tool for comparing output to input D. A methodology to self-regulate a previously supervised activity Answer: B Ahead: Origins of Crew Resource Management Feedback: Level: I, NFPA Line Item: N/A, Page: 56 30 37. CRM was originally developed for which context? A. Large-scale incident management B. The military C. The aviation industry D. The medical profession Answer: C Ahead: Origins of Crew Resource Management Feedback: Level: I, NFPA Line Item: N/A, Page: 56-57 38. Which is one of Gordon Dupont’s “dirty dozen”? A. Complacency B. Unresolved conflict C. Unclear objectives D. Bureaucracy Answer: A Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 57 39. What is Gordon Dupont’s “dirty dozen”? A. A set of measures for reducing the frequency of human error B. A set of cultural factors that are commonly found in low-performing organizations C. A list of reasons and ways that humans make mistakes D. A structure for comprehensive post incident analysis Answer: C Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 57 40. Which is one of Gordon Dupont’s “dirty dozen”? A. Norms B. Freelancing C. Situational awareness D. Restlessness Answer: A Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 57 31 41. Which is one of Gordon Dupont’s “dirty dozen”? A. Distraction B. Tunnel vision C. Boredom D. Fear Answer: A Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 57 42. Which is one of Gordon Dupont’s “dirty dozen”? A. Fatigue B. Culture C. Overconfidence D. Tradition Answer: A Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 57 43. Dr. James Reason likened the multiple defensive layers of high-technology systems to: A. the Maginot line. B. Swiss cheese. C. the Great Wall of China. D. Legos. Answer: B Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 57 44. According to James Reason, unsafe acts committed by people who are in direct contact with the situation or system are classified as which type of failure? A. Human B. Active C. Behavioral D. Latent Answer: B Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 57-58 32 45. Which is an example of an active failure as defined by Dr. James Reason? A. Time pressure B. Inadequate staffing C. Fixation D. Not wearing a seat belt Answer: D Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 57-58 46. According to Dr. James Reason, what is one of the two ways that holes appear in the layers of defense? A. Latent conditions B. Complacency C. Inadequate resources D. Time constraints Answer: A Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 58 47. To what are Dr. James Reason’s latent conditions likened? A. Worn tires B. Resident pathogens C. Achilles heel D. Bad pavement Answer: B Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 58 48. Which is one of the three elements of Helmreich’s error management model? A. Denial B. Projection C. Deflection D. Avoidance Answer: D Ahead: Human Error Feedback: Level: I, NFPA Line Item: N/A, Page: 58 33 49. Which is one of the six elements of the fire service CRM model? A. Problem ownership B. Shared accountability C. Latent conditions D. Task allocation Answer: D Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 58 50. Complete this principle of CRM: “Humans create technology; therefore: A. humans can control it.” B. it is a reflection of the humans who created it.” C. it can be managed.” D. it is fallible.” Answer: D Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 58 51. What is the successful transfer and understanding of a thought from one person to another? A. Information B. Education C. Communication D. Comprehension Answer: C Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 59 52. A discrepancy between what is going on and what should be occurring is often the first indicator of: A. entrapment. B. denial. C. miscommunication. D. an error. Answer: D Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 59 34 53. Which is one of the discrete, learnable skills that promotes synergy between the mechanical element and human players? A. Advocacy B. Logic C. Activity D. Proactivity Answer: A Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 59 54. Which is an effective communication skill that will help the other individual to drain their emotional bubble? A. Take notes B. Refrain from commenting until the other person is finished C. Answer each comment as it is made D. Ask about previous similar experiences Answer: B Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 59 55. Which is the second step in the assertive statement process? A. State your concern B. Describe the problem C. Offer a solution D. Use an attention-getter Answer: A Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: 4.2.6, Page: 59 56. The CRM environment encourages: A. personal relationships. B. immediate consequences. C. inquiry. D. autocratic incident management. Answer: C Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 59 35 57. CRM advocates speaking directly, yet in a manner that does not: A. preempt the receiver’s opportunity to make the connection. B. challenge the authority of a superior. C. assume the receiver will be receptive. D. introduce facts not in evidence. Answer: B Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: 4.2.6, Page: 59 58. Which would be a violation of the sterile cockpit concept? A. Donning PPE en route to a call B. Stowage of irons or similar tools inside of the cab C. Use of buzzwords to signal discomfort with a situation D. Conversation unrelated to the immediate task Answer: D Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 59 59. To be effective in a CRM environment, leaders must: A. enforce the “sterile cockpit” rule. B. be open to suggestions and constructive criticism. C. establish ready-to-go panic sequences. D. let subordinates take turns leading. Answer: B Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 60 60. What is the focal point of CRM in conflict resolution? A. Draining the emotional bubble B. Who is right C. The root cause D. What is right Answer: D Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 60 36 61. How do fire officers formally exercise leadership of a team? A. Obtaining buy-in B. Discipline C. Rank and authority D. Coaching and mentoring Answer: C Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 60 62. Which is one of the four critical areas of self-assessment of one’s ability to function as part of a team? A. Understanding human behavior B. Work ethic C. Skillset D. Communication Answer: A Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 61 63. Which is the division of responsibilities among individuals and teams in a manner that allows for their effective accomplishment? A. Span of control B. Task allocation C. Division of labor D. Resource management Answer: B Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 61 64. For the purposes of task allocation, what should fire officers use to evaluate the strengths of an individual? A. Interviews B. Incident scene performance C. Training exercises D. Personnel evaluations Answer: C Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 62 37 65. Which is one of Klein’s decision-making models? A. Learned B. Linear C. Real time D. Recognition primed Answer: D Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 62 66. According to NASA’s definition, which term is defined as “the basis for choosing courses of action of the situation both now and in the future”? A. Situational awareness B. Predictive modeling C. Analytical forecasting D. Dynamic decision-making Answer: A Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 63 67. Which of the following is one of the common human behavior factors that leads to a loss of situational awareness? A. Ignoring out-of-context information B. Too many options C. Poorly defined objectives D. Arrogance Answer: A Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 63 68. How many steps are there in maintaining emergency scene situational awareness? A. 3 B. 4 C. 5 D. 6 Answer: D Ahead: The CRM Model Feedback: Level: I, NFPA Line Item: N/A, Page: 63 38 Fire Officer Principles and Practice, 4e (Jones and Bartlett) Chapter 3 1. The communication process is best described as: A. circular. B. linear. C. branched. D. managed. Answer: A Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, Page: 74 2. The method used to convey the message from the sender to the receiver is the: A. feedback. B. medium. C. nonverbal clues. D. speech. Answer: B Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.4.5, Page: 75 3. Which phrase best describes the receiver’s responsibility during the communication process? A. Listen B. Pay attention C. Capture and interpret the information D. Receive and relay the information Answer: C Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.4.5, Page: 77 4. As part of active listening, when should the listener interrupt the speaker? A. Only when the speaker begins to ramble or go back over what has already been said B. Anytime the speaker says something that is factually incorrect as part of a developing point C. Never; the speaker should be allowed to have a full say. D. Anytime the speaker’s tone or content becomes offensive, abrasive, or inflammatory Answer: C Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.4.5, Page: 77 39 5. Which method is suggested by the text for keeping a conversation on the topic at hand? A. Talking at a whiteboard B. Recording what is said C. Staggered repetition D. Directed questioning Answer: D Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, Page: 78 6. What makes a “grapevine” flourish? A. Burned-out, discouraged employees B. Lack of timely and accurate official information C. Generational and cultural differences D. Personnel changes Answer: B Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: N/A, Page: 81 7. Which is an example of sociological noise in communication? A. Expectations B. Crowd noise C. Siren noise D. Prejudice Answer: D Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.2, Page: 76 8. Using the communication order model, assuming an order was issued from Command to Engine 5, what should be the last part of that communication? A. Acknowledgment from Engine 5 B. Confirmation from Command C. Order from Command D. Restatement of the order by Engine 5 Answer: B Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, Page: 78 40 9. Which phrase best describes the sender’s responsibility during the communication process? A. Interpret and relay the information B. Provide feedback C. Capture and interpret the information D. See that the receiver properly understands the message Answer: D Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.4.5, Page: 75, 77 10. Which is the term for the report that describes what you have and what you are doing at an incident, and that provides direction for other units that will be arriving? A. Initial situation B. Status report C. Size-up D. C-A-N Answer: A Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, Page: 78 11. Which is an example of environmental noise? A. Lack of written policy B. Avoidance C. Poor radio reception D. Lack of interagency cooperation Answer: C Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.2, Page: 76 12. In the communication cycle, radio transmissions are an example of a: A. mode. B. means. C. technique. D. medium. Answer: D Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, Page: 75 41 13. In the communication cycle, which term means confirmation that a message has been received? A. Verification B. Feedback C. Validation D. Acknowledgement Answer: B Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, Page: 77 14. Which is the first part of the communication cycle? A. Need B. Message C. Sender D. Medium Answer: B Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, Page: 75 15. Which is the third part of the communication cycle? A. Receiver B. Message C. Sender D. Medium Answer: D Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, Page: 75 16. Which is the final part of the communication cycle? A. Receiver B. Acknowledgement C. Receipt D. Feedback Answer: D Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, Page: 75, 77 42 17. Which is an example of noise interference in the communication cycle? A. Inaccurate information B. Acknowledgement C. Distraction D. The “grapevine” Answer: C Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.2, Page: 76 18. Which is an example of sociological noise in the communication cycle? A. Context B. Bias C. Syntax D. Outliers Answer: B Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.2, Page: 76 19. Which item should be included in an initial situation report upon arrival at an incident? A. Primary search results B. Time of day C. Preliminary survivability profile D. Obvious safety concerns Answer: D Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, Page: 79 20. What does the C stand for in a C-A-N progress report? A. Conditions B. Complete C. Command D. Concise Answer: A Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, Page: 79 43 21. What does the A stand for in a C-A-N progress report? A. Actions B. Assistance C. Additional resources D. Assessment Answer: A Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, Page: 79 22. What percentage of mayday calls are missed the first time they are given? A. 18 B. 24 C. 37 D. 54 Answer: D Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, Page: 80 23. If an IC hears a Project Mayday radio phrase transmitted during operations, what should he/she do? A. Ask all groups/divisions to transmit a CAN report B. Issue an immediate withdrawal order C. Reconsider the current operations D. Transition to a defensive strategy Answer: C Ahead: The Communication Cycle Feedback: Level: I, NFPA Line Item: 4.2.1, Page: 80 24. At what point in the grievance process can an employee contact a union representative to discuss an issue? A. Prior to filing the grievance B. After filing the grievance C. Anytime D. After initial discussions with the supervisor Answer: C Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: 4.2.5, Page: 82 44 25. Which step of the sample grievance process initiates the formal part of the grievance procedure? A. 1 B. 2 C. 3 D. 4 Answer: B Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: 4.2.5, Page: 82 26. How many calendar days is a supervisor given to reply to a written grievance? A. 5 B. 7 C. 10 D. 14 Answer: C Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: 4.2.5, Page: 82 27. What is the overall objective of the grievance procedure? A. Full review by an administrative committee B. An agreed-upon amendment to applicable rules/regulations C. Resolution by an impartial, objective third party D. Resolution at the lowest possible level of the organization Answer: D Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: 4.2.5, Page: 82 28. What is the fire officer’s most important responsibility with regard to the grievance procedure? A. Know and follow the procedure B. Maintain good relations with rank and file C. Protect the agency D. Resolve the matter at the company level Answer: A Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: 4.2.5, Page: 82 45 29. What happens to the number and complexity of decision-making situations as fire officers move up through the ranks? A. Both the number and the complexity decrease. B. The number increases, but the complexity decreases. C. The complexity increases, but the number decreases. D. Both the number and the complexity increase. Answer: D Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: N/A, Page: 82 30. What is the second step in the five-step process of decision making? A. Evaluate the problem. B. Identify those affected. C. Generate alternative solutions. D. Define the result. Answer: C Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: N/A, Page: 83 31. What is the fourth step in the five-step process of decision making? A. Refine the solution. B. Evaluate the results. C. Implement the solution. D. Sell the plan. Answer: C Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: N/A, Page: 83 32. What does Peter Drucker say about questioning the value of any given organizational activity? A. It is an early symptom of organizational unraveling. B. Efforts should be directed toward demonstrably troubled programs. C. Such questioning should be done once a year. D. Such questioning should be done by outsiders to the organization. Answer: C Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: N/A, Page: 83 46 33. Who are usually the best people to solve a problem? A. Those responsible for the outcome B. Those directly involved with it C. People with similar prior experience D. A team composed of subject matter experts from inside and outside the organization Answer: B Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: N/A, Page: 84 34. What is the first step in brainstorming? A. Establish the criteria. B. Write out the problem statement. C. Generate ideas. D. Choose a problem-solving tactical strategy. Answer: B Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: N/A, Page: 84 35. Which is the suggested time limit for a brainstorming session for a group of 4 to 16 people? A. 5 to 10 minutes B. 10 to 15 minutes C. 15 to 25 minutes D. 20 to 30 minutes Answer: C Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: N/A, Page: 84 36. In the five-step process of decision making, once a solution is selected, what happens next? A. The solution is brainstormed. B. The solution is implemented. C. The desired outcome is defined. D. Alternative solutions are generated. Answer: B Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: N/A, Page: 84 47 37. Which is a common component of a project plan? A. Due dates B. Decision trees C. Cost projections D. Sequential order charts Answer: A Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: 4.2.6, Page: 85 38. What is the next step in problem solving after implementing a solution? A. Evaluate the results. B. Obtain departmental approval for the solution. C. Convene a brainstorming committee. D. Select alternative solutions. Answer: A Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: 4.2.6, Page: 86 39. Which should be used as criteria when ranking solutions as part of the decision-making process? A. The fire department’s core values B. Economics C. Past practice D. Labor group support Answer: A Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: 4.2.6, Page: 84 40. What is the best implementation strategy for a solution that will require significant behavioral change on the part of those tasked with implementing it? A. Make every effort to minimize the impact. B. Sell the program to get willing participation. C. Use the coercive power of the formal organization. D. Make participation voluntary. Answer: B Ahead: Supervisory Tasks Feedback: Level: I, NFPA Line Item: 4.2.1, Page: 85 48 41. What is the primary responsibility of a fire officer during an emergency incident? A. Initial and ongoing size-up and reporting of the situation over the radio B. Determining the overall strategy and assigning tactical objectives C. The safety and performance of the team under his/her direct supervision D. Participating in assigned tasks alongside the rest of the company Answer: C Ahead: Assigning Tasks to Unit Members Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 88 42. During operations, if a fire officer encounters a problem or hazard, when should he or she relay that information to Command? A. As soon as the fire officer realizes there is a problem or hazard B. As soon as Command next checks in with the fire officer C. Upon completion of the task D. Never; this is not a determination to be made at the fire company officer level. Answer: A Ahead: Assigning Tasks to Unit Members Feedback: Level: I, NFPA Line Item: 4.2.1, Page: 87 43. The level of supervision should be balanced with the nature of the assignment that is being performed and: A. the experience of the fire officer. B. the duration of the incident so far. C. the experience of the company members. D. physical layout of the work site. Answer: C Ahead: Assigning Tasks to Unit Members Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 87 44. Which style of leadership do effective fire officers use for routine activities? A. Participative B. Authoritarian C. Task-oriented D. Transactional Answer: A Ahead: Assigning Tasks to Unit Members Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 89 49 45. What is a primary product of a strong emphasis on SOPs? A. Reduced reflex time B. Strong leadership C. Reduced supervisory load D. Structured and consistent operations Answer: D Ahead: Assigning Tasks to Unit Members Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 89 46. Which leadership style is required for supervision during emergency scene operations? A. Group B. Shared C. Participative D. Autocratic Answer: D Ahead: Assigning Tasks to Unit Members Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 88-89 47. Historically, which kind of leadership style did fire officers use in both emergency and nonemergency situations? A. Autocratic B. Democratic C. Chaotic D. Crisis Answer: A Ahead: Assigning Tasks to Unit Members Feedback: Level: I, NFPA Line Item: N/A, Page: 89 48. For which situation would strong autocratic leadership be the most essential? A. Executing orders to evacuate a building B. Making sure undesirable duties are completed C. Gathering everyone’s ideas on how to handle routine medical calls D. Keeping apparatus checks logged and current Answer: A Ahead: Assigning Tasks to Unit Members Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.6, Page: 89 50 49. Which is the first step of the four-step method of skills training? A. Preparation B. Motivation C. Analysis D. Instruction Answer: A Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.3, Page: 92 50. Who typically determines the need for focused training? A. Fire fighters B. An officer or the department C. A board of instructors D. An accreditation committee Answer: B Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.3, Page: 92 51. Which is an objective of the presentation step of instruction? A. Create interest in the material B. Allow hands-on practice by the students C. Gain approval for presenting the proposed training D. Validate the pre-testing results obtained earlier Answer: A Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.3, Page: 92 52. Which statement is correct about involving a student’s senses in the learning process to improve retention of learned material? A. Simultaneous sensory involvement should be limited to two senses. B. The more senses involved in the learning process, the better. C. Minimize sensory involvement to the greatest extent possible. D. There is no link between sensory involvement and learned material retention. Answer: B Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.3, Page: 92 51 53. When students attempt to perform new tasks under instructor supervision, success is attained when they: A. report being comfortable with the task. B. can successfully talk another student through it. C. can perform the task safely without instructor input. D. pass a written test covering aspects of the skill and its use. Answer: C Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.3, Page: 92 54. Active learning research recommends limiting formal lectures to a maximum of _____ minutes. A. 10 B. 20 C. 30 D. 45 Answer: A Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.3, Page: 95 55. Which role consists of assigning an experienced member of the team to help a less experienced person? A. Peer assistance B. Counseling C. Coaching D. Mentoring Answer: D Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.3, Page: 95 56. Which is one of the four categories of psychomotor skill levels? A. Sequential B. Unconscious C. Initial D. Specific Answer: C Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.3, Page: 96 52 57. To require a fire fighter to perform with a rusty skill set in an emergency situation is considered to be: A. a useful reinforcing device. B. an effective motivator for learning. C. unavoidable. D. dangerous. Answer: D Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.3, Page: 96 58. Which agency establishes certification standards for live fire training instructor? A. IFSAC B. USFA C. IAFC D. NFPA Answer: D Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.3, Page: 90 59. Which is a method of directing, instructing, and training a person or group of people with the aim of achieving some goal or developing specific skills? A. Coaching B. Mentoring C. Developing D. Educating Answer: A Ahead: Fire Officer Training Responsibilities Feedback: Level: I, NFPA Line Item: 4.2.1, 4.2.2, 4.2.3, Page: 90 60. Which agency mandates bloodborne pathogens training in the fire service? A. USFA B. OSHA C. DHS D. USDOT Answer: B Ahead: When New Member Training Is On-the-Job Feedback: Level: I, NFPA Line Item: N/A, Page: 97 53 61. OSHA requires that anyone who uses SCBA in work assignments must be: A. vaccinated against TB. B. fit-tested in the equipment. C. trained in entrapment rescue. D. medically examined. Answer: B Ahead: When New Member Training Is On-the-Job Feedback: Level: I, NFPA Line Item: N/A, Page: 97 62. What is the first step when developing a specific training program that is not already an existing program or lesson plan? A. Obtain reference material. B. Evaluate the impact. C. Assess the need. D. Establish the objectives. Answer: C Ahead: Developing a Specific Training Program Feedback: Level: I, NFPA Line Item: N/A, Page: 98 63. The specific behavior to perform, the conditions in which it must be performed, and the performance measure are components of a(n): A. task analysis. B. evaluation standard. C. lesson plan. D. behavioral objective. Answer: D Ahead: Developing a Specific Training Program Feedback: Level: I, NFPA Line Item: N/A, Page: 98 64. What is the definition of a problem? A. A condition that results in lost productivity B. An impediment to progress toward an objective C. A difference between the current situation and the desired situation D. The first step on the path of logical deduction Answer: C Ahead: Addressing Member-Related Problems Feedback: Level: I, NFPA Line Item: 4.2.4, 4.2.5, Page: 99 54 65. Which is an example of an external issue? A. A complaint from a citizen B. An employee with a substance abuse problem C. An impasse in negotiations D. Conflict between shifts Answer: A Ahead: Addressing Member-Related Problems Feedback: Level: I, NFPA Line Item: 4.2.4, 4.2.5, Page: 100 66. An error or fault resulting from defective judgment, deficient knowledge, or carelessness is termed a(n): A. deficiency. B. conflict. C. mistake. D. issue. Answer: C Ahead: Addressing Member-Related Problems Feedback: Level: I, NFPA Line Item: 4.2.4, 4.2.5, Page: 99 67. Which is one of the four broad categories of conflict and complaint issues a fire officer can expect to encounter? A. Personnel B. In-house C. Contemporaneous D. Systemic Answer: B Ahead: Addressing Member-Related Problems Feedback: Level: I, NFPA Line Item: 4.2.4, 4.2.5, Page: 99 68. In general, at which level should a problem be solved within an organization? A. At the highest possible level B. At the level at which it occurred C. At the lowest possible level D. At any level other than that at which it occurred Answer: C Ahead: Addressing Member-Related Problems Feedback: Level: I, NFPA Line Item: 4.2.4, 4.2.5, Page: 100 55 69. Which is one of the four possible responses to an investigation? A. Issue a statement of non-finding. B. Refer the issue to another officer. C. Table the issue. D. Take no further action. Answer: D Ahead: Addressing Member-Related Problems Feedback: Level: I, NFPA Line Item: 4.2.4, 4.2.5, Page: 102 70. Which is one of the factors that distinguishes fire officers from fire fighters? A. The responsibility to act as an agent of the formal organization B. A high level of accountability for their actions C. Having a duty to act D. Having a standard of care Answer: A Ahead: Addressing Member-Related Problems Feedback: Level: I, NFPA Line Item: 4.2.4, 4.2.5