Disability Awareness Test PDF

A basketball club refuses entry to a visiting supporter because he has Cerebral Palsy and has difficulty in co- ordinating his movements. No other supporters are refused entry. Do you think discrimination has occurred in this instance? *Yes -No A shoe shop charges more for a pair of shoes th...

A basketball club refuses entry to a visiting supporter because he has Cerebral Palsy and has difficulty in co- ordinating his movements. No other supporters are refused entry. Do you think discrimination has occurred in this instance? *Yes -No A shoe shop charges more for a pair of shoes that they have had to adjust to the specification of a person with a mobility impairment than it does for a standard pair in the same design. In order to carry out the adaptations, the shop has incurred additional time and the expense of extra materials. Do you think discrimination has occurred in this instance? -Yes *No A nightclub with low - level lighting refuses to adjust the lighting to accommodate customers with a visual impairment, as this would fundamentally change the atmosphere or ambience of the club. Do you think discrimination has occurred in this instance? -Yes *No 4) A gym restricts access to some of its equipment because, based on the assessment, it may be unsafe for members with a particular disability to use that piece of equipment. Do you think discrimination has occurred in this instance? -Yes *No A party of young people with learning disabilities has booked a restaurant for a special occasion. The staff make fun of them and, as a consequence, the service is discourteous and slower than usual. Do you think discrimination has occurred in this instance? *Yes -No Which of these terms is an example of positive language? -Wheelchair space. -Disabled parking space. *Accessible parking space. -Wheelchair parking. Which of these terms is an example of positive language? *A person with mental health problems. -Mentally handicapped. -Mad / nutter / schizo. -Mentally ill. Which of these terms is an example of positive language? *Accessible entrance. -Wheelchair entrance. -Disabled entrance. -Handicapped entrance.[LN3] Which of these terms is an example of positive language? -Horrific disfigurement. -Facially deformed. -Burns victim. *A person with a disfigurement. Which of these terms is a good example of positive language? -Wheelchair bound. *Wheelchair user. -Confined to a wheelchair. -Wheelchair dependent.[LN4] Which of the following is NOT a reasonable adjustment to your premises? -Providing a ramp (temporary or permanent) to enable wheelchair users to access your premises. *Putting a sign on the door saying that because of the flight of steps you cannot provide access to your building. -Installing a portable induction loop at your reception to help hearing impaired visitors. -Providing a lower section of counter/reception desk to accommodate wheelchair users and people of short stature. Which of the following is NOT a reasonable adjustment? -If required, provide a member of staff to guide a visually impaired person around your premises. -Providing a call-point at the entrance to your premises so that a disabled visitor can summon assistance, if required. -Providing a map to enable visitors with learning difficulties to navigate their way around your premises. *Carrying out a whole range of adaptions and changes providing access to everyone, but financially overstretching your business. What is the recommended gradient for a ramp? -1 in 4 -1 in 10 *1 in 20 -1 in 40 What should be your plan for making adaptions/changes? -Get them all done in one go even if it puts your business in jeopardy because of the money spent. *Understand what is needed and carry out the most important first, making other changes over time and when finances permit. -Do nothing because you never have any visitors that are disabled. -Wait until a disabled visitor complains before even thinking about the whole access issue. Which of the following statements is INCORRECT? *Most disabled people prefer not to work. -About a third of disabled people have been unable to accept a job offer because of inaccessibility of the built environment. -Disabled people make an average of two and a half times as many job applications as non-disabled people and yet get fewer job offers. -At least 1.3 million disabled people of working age in the UK face ongoing exclusion because companies are using inaccessible e- recruitment. A valuable member of staff who deals with customer complaints and queries has developed mental health issues which makes it difficult for them to cope with stressful situations. Should their employer? -Move them to a different department. The hours are fewer and the salary is less but that can't be helped. -Terminate their employment as they are no longer proficient in their work. *Discuss the situation with them and possibly suggest transferring them to a less stressful position, retaining their present salary and status within the company. An employer is considering applications for a job vacancy. One of the applicants has a mobility impairment. Should the employer... -Dismiss their application immediately assuming they are bound to be more trouble than they're worth. *Consider the suitability of all applicants even if it would mean making a few adjustments in the workplace. -Invite the person for an interview so that it looks good, but have no intention of employing them as it would cost too much to adapt to their needs. -Deny them an interview as your building is not accessible. A disabled job applicant is invited for an interview. During the interview process is it appropriate for the employer to... -rush through the interview as it's doubtful that the standard of their skills will equal or surpass that of other applicants? -ask personal questions about their disability? *ask them to identify what resources are needed to help them do the job? -speak very slowly because they are likely to have difficulty in understanding? 20) Which of the following does NOT promote good communication with a person who is either a wheelchairuser or has a mobility impairment? -Shaking hands, even if they appear to have limited use of their hands. *Giving the person a slap on the back as a goodwill gesture. -Making eye contact and talking in a non-patronising manner. -Asking the person to clarify their needs if it's relevant to the situation. 21) When dealing with a person who is either a wheelchair user or who has a mobility impairment what must you try to remember to do? *Be aware of and respect their personal space. Try to establish a comfortable eye level when talking. -It must be hard being in a wheelchair, therefore the wheelchair user must need assistance. Help in whatever way you think is best. -Never use words like 'walking', 'running', 'jumping' as this will only offend or upset someone with a mobility impairment. -Move a wheelchair user into a more suitable place if you think they are in the way. 22) When dealing with a person who is either a wheelchair user or who has a mobility impairment, which of the following statements displays good etiquette? -Avoid using common expressions such as 'take a seat' or 'running late' when speaking to a wheelchair user, as this may cause embarrassment. -If a wheelchair user 'transfers' out of the wheelchair it is OK to move their wheelchair out of the way without asking first. *Speak directly to the person who uses the wheelchair, not to someone who is nearby, as if the wheelchair user does not exist. -Ask someone else to talk to the wheelchair user as it's difficult to focus on the person and not the disability. 23) When dealing with a person who is a wheelchair user, what must you try to remember to do? -Ignore them, you have no idea how to help them. *Move around from behind any high desk or counter. -Lean on their wheelchair, invading their personal space. -Just push the wheelchair user around your premises, after all you know where everything is. 24) Which of the following do you feel is an APPROPRIATE behaviour when dealing with a visually impaired person? *Introduce yourself to the person and ask them if they require any assistance. -When asked by the person where they can find a particular product, just point. -Simply grab hold of their arm and lead them to what they want. -Walk away from the person without telling them you are going. 25) Which of the following do you feel is an APPROPRIATE behaviour when dealing with a visually impaired customer? *If you are in group, use the name of the person that you are addressing. -Not introducing yourself or others in the room, as you assume, this will become obvious when someone starts to talk. -Do nothing when you think that a visually impaired person is in a potentially dangerous situation, because you assume they are fully aware of what's happening. -Get upset that your offer of assistance has been politely refused.[LN10] 26)Which of the following is an INAPPROPRIATE behaviour when dealing with someone who has a visual impairment?[LN11] *End the conversation and move away without saying anything. -Always leave doors either fully open or fully closed. -When offering a seat, ask if it's OK to place the person's hand on the back or arm of the chair. -When offering assistance, ask what you need to do. Guide rather than 'propel' the person. 27) Your customer has a guide dog. What should you do? -Make a fuss of the dog to show how much you like animals. *Ignore the dog. It is a working animal and shouldn't be distracted from its work. -Talk to the dog, forgetting about its owner. -Tell the person that dogs aren't allowed in the premises and refuse to deal with them. 28) Which of the following do you think would help a person who has a hearing impairment? *Lightly touch them on the arm to make them aware of your presence. -Talk directly to the interpreter, if present, as it's the polite thing to do. -Attempt using sign language, even though you haven't been trained to use it. -Shout, because you think that's bound to help. 29) Which of the following do you feel would help a customer who has a hearing impairment? *Look directly at the customer when you speak to them. -Talk really loudly. -Talk really, really slowly. -Assume that everyone with a hearing impairment can lip read, so simply mouth the words to the customer. 30) Which of the following do you feel would NOT help a person who has a hearing impairment? -Before any discussion commences, give the person time to read any documents as they will find it difficult to focus on a conversation whilst looking down. -Don't make assumptions about an individual's ability to communicate or the method they prefer. Ask them. It will save time and potential embarrassment. *Exaggerate you mouth movements excessively when speaking as you think this will help with lip reading. -If an interpreter is present, always remember to talk to the person with the hearing impairment, not directly to the interpreter. 31) Which of the following statements about British Sign Language is true? -British Sign Language is the same as the English language. -British Sign Language is a comprehensive form of communication and can express anything athe written language can. *British Sign Language has only a limited number of words and phrases so isn't a very versatile language. -British Sign Language is the only sign language used in English speaking countries. 32) Which of the following is an INAPPROPRIATE behaviour when dealing with a person with a hearing impairment? -If the person uses hearing aids, avoid conversations in open and noisy surroundings. -If the person lip reads, avoid blocking their view of your face and make sure the lighting is good. *Introduce as many other people into the conversation as possible as the person with a hearing impairment will have a better chance of understanding someone. -If there is doubt in your mind whether the person has understood you correctly, rephrase your statement and ask them if you have been understood. 33) Which of the following is an APPROPRIATE behaviour when dealing with someone of short stature? -Refer to someone of short stature as a dwarf or midget. -Speak to them as if they were a child. *Offer assistance if a person of short stature has trouble reaching something, -If someone looks like they need assistance, do whatever you think is best without asking first. 34) Which of these phrases best describes someone of short stature? -They are typically less intelligent. *They generally live long and fulfilling lives. -They behave in a childish manner. 35) When speaking to a person of short stature is it best to... -Kneel or crouch down as you would for a child. -Ask them to stand on a chair. *Stand back a little, or sit down so they don't have to strain their neck to look at you. -Pick them up. 36) When a person is of short stature does this mean that... Select the following correct statement: -They have an intellectual disability. -They have a disease that requires a cure. *You should not treat them like a small child. -They are incapable, and therefore, will always need assistance. 37) A disfigurement of the..... is likely to cause the most distress to a person with a disfigurement. -back -hands -legs *face >Face 38) Put yourself into the position of a person with a disfigurement and choose from the following options, the statement you feel is NOT true. -I would want to 'blend in' rather than feeling as if I'm on show. -I would prefer to voluntarily tell people about my disfigurement rather than being asked. -I would like to communicate with others without feeling that they were distracted by my appearance. *I would be happy for people to stare at me or ask intrusive questions. 39) Which of the following is an INAPPROPRIATE behaviour when dealing with someone with a disfigurement? -Make normal, natural eye contact - look but don't stare. -Be approachable. Display a warm manner when meeting someone with a disfigurement. -Think positively about disfigurement - don't let any negative assumptions you may have get in the way. *Always ask 'what happened to you?'. The person with the disfigurement will be eager to tell you. 40) Which of the following is an APPROPRIATE behaviour when dealing with a person who has a disfigurement? -To identify a person to others it's okay to describe them by detailing their particular disfigurement. *If you are surprised by someone's appearance, or feel uncomfortable, try not to show it. -The person's appearance is bound to distract you, so don't worry if you forget to listen to what they are saying. -It's okay to ask 'what happened to you' - the person will be happy to tell you. 41) Which of the following is an APPROPRIATE behaviour when dealing with someone with a disfigurement? *Never ask 'what happened to you?' Restrain your curiosity. -Don't make eye contact as the person will think I'm staring at them. -Never offer assistance as it might seem patronising. -Don't worry about listening to the person as their appearance will probably distract you anyway. 42) Which of the following would help communication with a person who has speech or language difficulties? *Make it easier for them by asking questions that require a shorter answer. -Try to put them at their ease by talking back to them in the same manner. -Ask them if they could do actions to help you to understand them. -Hand them a dictionary so that they can find and point out words that they are having problems with. 43) Select one of the following that you believe is INAPPROPRIATE behaviour when dealing with a person who has speech or language difficulties: -Take your time and give them plenty of time to speak. Be patient. -If you are having difficulty understanding what is being said to you, ask the person to repeat themselves. *Drumming your fingers on the dashboard and sneaking a look at your watch, willing them to get to the end of the sentence more quickly. -Do not make assumptions about your customer's ability to understand, their hearing ability or, indeed, their level of intelligence. 44) Select one of the following that you believe to be an APPROPRIATE behaviour when dealing with a person who has speech or language difficulties: -Pretend you have understood them in order to avoid an embarrassing situation. -Walk away because you are becoming impatient and frustrated due to your lack of understanding. *Actively listen to what the person is saying to you. Don't get distracted by others. -Jump in and finish the sentence for them. You feel this will help as they are taking a long time to say what they want. 45) Select one of the following that you believe to be an APPROPRIATE behaviour when dealing with a person who has speech or language difficulties: -Carry on with your work until they can finally finish their sentence. *Find a quiet place to talk if you are in a noisy environment. -Avoid making eye contact and hurry things along by finishing their sentences for them. -Don't ask them to repeat themselves as you assume you still won't understand them a second time. 46) Which of the following is an INAPPROPRIATE behaviour when dealing with someone who has learning disabilities? -Ask if they would like to have a friend or carer with them who can ask questions on their behalf. -Ensure that information is presented in plain language/an easy read format with pictures or symbols. *Talk to them as if they are a child - this will make it easier for them to understand what is being said. -Offer to show the person instead of telling them. 47)Which of the following statements best describes someone with learning disabilities? -A person with below average intelligence. -A person with severe behavioural difficulties. *A person who is either prevented or significantly hindered from learning basic skills (such as literacy, numeracy and life skills) or information at the same rate as others of a similar age. -A person who always needs to be accompanied by someone who acts on their behalf. 48) Which of the following is an INAPPROPRIATE behaviour when dealing with someone who has learning disabilities? -Ask what assistance would be helpful. Be positive and constructive in meeting the person's specific requirements. -Check that the person has understood you by getting them to summarise what you have discussed. *Insist you speak to a friend or carer as you feel certain that they will be able to understand you better. -Start by believing that you will be understood but be prepared to explain more the once. 49) Which of the following is an APPROPRIATE behaviour when dealing with someone who has learning disabilities? *Keep language simple and easy to understand, without being patronising. -Use plenty of facial expressions and exaggerated body language to help them understand you. -Assume that it's no use trying to help the person because they'll never understand you. -Get everything done quickly as possible as the person will probably have a short attention span. 50) From the list below, pick what you believe to be an APPROPRIATE behaviour when dealing with someone who is experiencing mental health issues: -If the person you are dealing with becomes distracted or can't make up their mind, give up and refer them to a colleague. *Be patient and encouraging. Do not make assumptions and respect personal space. -Because there is such a wide range of conditions it is OK to distinguish one person from another by describing them as 'loonies', 'nutters' or 'schizo's'. -Assume that a person with a mental illness is bound to be violent. 51) Is stress a form of mental illness? *Yes -No -It depends on how stressed the person is. Not sure. 52) What proportion of the working population has some form of mental illness in any one year? *1 in 6. -1 in 10. -1 in 20. -1 in 100. 53) From the list below, pick what you believe to be an INAPPROPRIATE behaviour when dealing with someone who is experiencing mental health issues: -Always give the person plenty of time if they need to make a decision. -Be ready to explain things more than once, if required. *If a person seems anxious or distressed just carry on regardless - assume it's their problem not yours. -Check that the person has understood what you have said, by asking if there is anything they are not sure about. -Remember to be calm, listen carefully and speak clearly. The assistance of a colleague may be helpful. 54) Which way should a wheelchair be facing during any journey? -It doesn’t matter. Whichever direction the wheelchair user wants to face is OK. -Sideways. The wheels of the wheelchair won’t rotate because they’re facing sideways. It’s the safest option. -At an angle of 45 degrees. This helps prevent the wheels from turning when the vehicle brakes and allows the passenger the best views too. *Forwards with the wheelchair brakes applied and all appropriate tie-down and occupant restraint systems being used. 55) Should wheelchair users ever transfer to vehicle seats? -Yes, all wheelchair users should transfer to a vehicle seat. *Yes, if they want to and are able to do so, perhaps with assistance from the driver -No, they must always stay put in their wheelchair 56) Should wheelchairs block gangways and exits for other passengers? -Yes, that’s OK... -Yes, it’s fine. After all they’re paying the fare so they can take up as much room as they like. -It’s OK if the journey will last less than 10 minutes *No, this is a point of safety. In case of an accident all passengers should be afforded to best chance of escape. >In case of an accident all passengers should be afforded to best chance of escape. 57) Before you accept a fare from a wheelchair user which of these questions is NOT appropriate? -Is my vehicle designed to transport this type of wheelchair? -Are there any uneven surfaces that could compromise safe loading? *Can I charge extra as this fare is going take ages to complete? -Are there any obstacles and other restrictions that may prevent safe loading? 58)You notice that a wheelchair user is using a lap belt that’s attached to their wheelchair. What is the best method of restraining the wheelchair and user to ensure a safe journey? *The lap belt isn’t designed to restrain the wheelchair user in case of an accident. The full and appropriate Wheelchair Tie- down and Occupant Restraint System should be used. -The lap belt is keeping the wheelchair user safely in their wheelchair. All that’s needed is to secure the wheelchair. -As long as I drive carefully, the existing lap belt will keep the wheelchair user safely in their wheelchair and there’s no point in securing the wheelchair. -All wheelchair users transfer to vehicle seats so they’ll be using the fitted seatbelts. 59)Carrying a wheelchair user and ensuring that they and their wheelchair are secure is so time consuming – it takes me ages to do. I’ll stick a few quid on the fare... Which of the following choices is NOT the proper response? -Wheelchair users, like anyone else with a disability, have the right to be treated equally. It may take me longer than on other fares but, legally, I cannot charge more. *That seems like only the right thing to do. After all, it’s my time and I could be earning from another fare. -It may take me longer but, as with any passenger, if I give them great service they may well become a regular customer. 60) What does an assistance dog wear to differentiate it from a pet dog? -A special collar with a disc detailing the owners disability -Nothing - the owner will always be carrying a white stick. *A coloured coat, the colour of which denotes the type of assistance dog it is -It will be wearing a guide dog harness. 61) Under what circumstances can taxi drivers refuse to carry an assistance dog? *Only when they have a Medical Exemption Certificate issued by the Licencing Authority. -When they really don't want to have to clear up dog hairs. -Only when they have a dislike of dogs. -Any time they like, it is their car after all. 62)Which of the following is NOT considered to be a progressive[LN14] or hidden disability? -Dyslexia. -Diabetes. *Appendicitis. -Epilepsy. 63) What is NOT defined as a disability? *A physical or mental impairment lasting less than 12 months. -Facial disfigurement. -A progressive condition such as HIV, Multiple Sclerosis or Arthritis. -An impairment which has an adverse effect on a person's ability to carry out normal day to day activities. 64) A condition should last.... in order for it to be defined as a disability. -6 weeks -6 months *12 months -2 years 65) What would you define as a disability? -A person with an addiction to alcohol or illegal substances. -Someone who suffers from hay fever. *A physical or mental impairment with long term effects, exceeding 12 months. -A person with tattoos and non-medical piercings of the skin. 66) What would you consider as being normal day to day activities? -Carrying exceptionally heavy objects. -Memorising a long shopping list. *Manual dexterity - being able to hold a pen and write with it. -Driving a vehicle.