Taylor10e_LO_Chapter08.docx

Chapter 8, Communication ======================== **Learning Outcomes** *After completing the chapter, you will be able to accomplish the following:* 1\. Describe the communication process and identify factors that influence communication. 2\. Describe ways in which people communicate nonverball...

Chapter 8, Communication ======================== **Learning Outcomes** *After completing the chapter, you will be able to accomplish the following:* 1\. Describe the communication process and identify factors that influence communication. 2\. Describe ways in which people communicate nonverbally. 3\. Discuss professional responsibilities when using electronic communication and other communication technologies. 4\. Describe the interrelation between communication and the nursing process. 5\. Identify patient goals for each phase of the therapeutic nurse--patient relationship. 6\. Use appropriate communication techniques when interacting with patients from different cultures. 7\. Use a standardized communication technique (e.g., SBAR) to communicate with other nurses and health care providers. 8\. Evaluate yourself in terms of the interpersonal competencies needed in nursing. 9\. Describe how each type of ineffective communication hinders communication. 10\. Describe strategies that counteract disruptive professional communication and behaviors. 11\. Establish therapeutic relationships with patients assigned to your care. 12\. Describe effective interventions for patients with impaired communication.