Taylor10e_LO_Chapter08.docx

Chapter 8, Communication ======================== **Learning Outcomes** *After completing the chapter, you will be able to accomplish the following:* 1\. Describe the communication process and identify factors that influence communication. 2\. Describe ways in which people communicate nonverball...

Chapter 8, Communication ======================== **Learning Outcomes** *After completing the chapter, you will be able to accomplish the following:* 1\. Describe the communication process and identify factors that influence communication. 2\. Describe ways in which people communicate nonverbally. 3\. Discuss professional responsibilities when using electronic communication and other communication technologies. 4\. Describe the interrelation between communication and the nursing process. 5\. Identify patient goals for each phase of the therapeutic nurse--patient relationship. 6\. Use appropriate communication techniques when interacting with patients from different cultures. 7\. Use a standardized communication technique (e.g., SBAR) to communicate with other nurses and health care providers. 8\. Evaluate yourself in terms of the interpersonal competencies needed in nursing. 9\. Describe how each type of ineffective communication hinders communication. 10\. Describe strategies that counteract disruptive professional communication and behaviors. 11\. Establish therapeutic relationships with patients assigned to your care. 12\. Describe effective interventions for patients with impaired communication. **1. What is the main responsibility of a nurse when using electronic communication and other communication technologies?** Choices A) To maintain confidentiality and follow organizational policies B) To share patient information on social media C) To only communicate with patients through email D) To use abbreviations to save time **Answer: **(A) To maintain confidentiality and follow organizational policies *Professional responsibilities when using electronic communication and other communication technologies include maintaining confidentiality and following organizational policies.* **2. What is the purpose of using a standardized communication technique like SBAR?** Choices A) To provide clear and concise information to other healthcare providers B) To simplify communication with patients C) To document patient information D) To only communicate with doctors **Answer: **(A) To provide clear and concise information to other healthcare providers *Using a standardized communication technique like SBAR helps to provide clear and concise information to other healthcare providers.* **3. What is the primary goal of establishing a therapeutic relationship with a patient?** Choices A) To administer medications B) To document patient information C) To develop trust and promote open communication D) To diagnose the patient\'s condition **Answer: **(C) To develop trust and promote open communication *The primary goal of establishing a therapeutic relationship with a patient is to develop trust and promote open communication.* **4. What is the impact of ineffective communication on the nursing process?** Choices A) It has no effect on patient care B) It enhances patient care C) It hinders communication and affects patient care D) It only affects the nurse-patient relationship **Answer: **(C) It hinders communication and affects patient care *Ineffective communication hinders communication and affects patient care.* **5. What is an important consideration when communicating with patients from different cultures?** Choices A) To use a translator to communicate B) To focus on the patient\'s medical condition only C) To avoid communicating with patients from different cultures D) To be aware of cultural differences and adapt communication techniques accordingly **Answer: **(D) To be aware of cultural differences and adapt communication techniques accordingly *When communicating with patients from different cultures, it is important to be aware of cultural differences and adapt communication techniques accordingly.* **6. What is the purpose of evaluating oneself in terms of interpersonal competencies in nursing?** Choices A) To avoid interacting with patients B) To identify areas for improvement in communication skills C) To focus on medical knowledge only D) To criticize other healthcare providers **Answer: **(B) To identify areas for improvement in communication skills *Evaluating oneself in terms of interpersonal competencies in nursing helps to identify areas for improvement in communication skills.*