Introductory Management Test #2 - Study Slides PDF

Introductory Management Test #2 10 questions multiple choice Please study these slides and videos to prepare for Test # 2 on Friday, Dec 20  Week 7 Personality test, SMART Goals  Week 8 Motivation Theories Ma...

Introductory Management Test #2 10 questions multiple choice Please study these slides and videos to prepare for Test # 2 on Friday, Dec 20  Week 7 Personality test, SMART Goals  Week 8 Motivation Theories Maslow - Hierarchy of Needs theory Herzberg - Two-factor motivation theory  Maslow Hierarchy of Psychologist, 1943 Needs life work Goals, Career, Creativity Reward & Recognition Diversity, Friendship Safe & Fair 2 → 18% Comfortable Conditions Motivation, Maslow, & business Successful manager = understand employee motivation Job satisfaction = salary + emotional, psychological needs Benefits to company = loyalty, focused, achieve goals Criticism of Maslowʼs model Different people = different needs Behavioral studies in US vs ??? other countries Too simple, measureable?  Frederick Herzberg Two-factor motivation theory Psychologist, 1950s, US 200 engineers, accountants  Two Factor Motivation Theory Herzberg Hygiene factors  High Low Hygiene / Motivation Motivation Motivation Ideal Situation 😊 Paycheck Mentality 💰 Employees are motivated and have few Employees have few complaints but lack complaints. A balanced environment where motivation. They see the job as a means to High work is satisfying, and conditions are earn money, not as engaging or fulfilling. Hygiene supportive. Motivated but Frustrated 😀😭 Worst Case 🙅 Employees are excited and engaged with Employees are neither motivated nor their work but dissatisfied with poor satisfied. Poor conditions and a lack of Low conditions or low salaries. motivation result in high dissatisfaction and Hygiene Complaints are frequent. low productivity.  Situation: You are the manager, your employee has high motivation but lacks hygiene? What do you do? Motivation & 2 Types of Rewards Tangible Rewards - salary increase, promotions, bonuses Intangible Rewards - praise, interesting and challenging work, promotion Good manager = Who needs which rewards? When? Negative effects = turnover, lack of production Summary Maslow vs Herzberg  Aspect Maslow's Hierarchy of Needs Herzberg's Two-Factor Theory Focus General human needs Workplace motivation and job satisfaction Structure Five levels of needs, hierarchy Two-factor model: Hygiene factors and motivators Categories 1 Basic needs (Physiological, Safety) 1 Hygiene factors: Prevent dissatisfaction 2 Psychological needs (Love/Belonging, Esteem) 2 Motivators: Create satisfaction 3 Self-fulfillment (Self-actualization) Approach Sequential: Lower-level needs must be satisfied Independent: Hygiene factors and motivators can before higher needs exist simultaneously. Goal Achieving self-actualization Enhancing job satisfaction reducing dissatisfaction Key Examples 1 Physiological: Food, water. 1 Hygiene factors: Salary, work conditions. 2 Safety: Job security. 2 Motivators: Achievement, recognition. 3 Love/Belonging: Relationships. 4 Esteem: Recognition. 5 Self-actualization: Growth, creativity. Application Broadly applicable to life, including work, education, Specific to workplace dynamics and employee and personal growth performance Motivation intrinsic (higher levels) intrinsic (motivators) extrinsic (lower levels) extrinsic (hygiene factors) Source Criticism Too rigid; assumes needs are met in order and is Oversimplified; assumes motivators and hygiene culturally specific. factors affect  Week 9 & 10 Marshmallow Challenge How does Google build the perfect team? High performance, innovation High well-being Marshmallow Challenge Wrap Up & TED Questions 1. What was challenging about the “marshmallow challenge”? If you could do the “marshmallow challenge” again, how would you do it differently? 2. Which group of people do you think would be most successful in the “marshmallow challenge”? Why? a. Lawyers b. Kindergarten students c. CEOs d. Business School Students 3. If the teacher offered a reward (￥50,000), how would it affect the results? Do you think you would do better or worse? Why? Video Vocabulary prototype – a test model of something (ex. car) orienting – find one’s position in relation to new and strange circumstances jockeying – struggle to gain or achieve position (horse racing) gingerly – carefully ta-da – finished, impressive, wow  Part 1 Trying vs Planning Team Building 10 inches = 25 cm 20 inches = 50 cm 30 inches = 75 cm How does Google build the perfect team? High performance, innovation High well-being Psychological Safety Amy Edmondson, Harvard Business School professor: Psychological Safety is the belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. In psychologically safe teams, team members feel accepted and respected contributing to a better "experience in the workplace. Reference: https://en.wikipedia.org/wiki/Psychological_safety Extra videos : not required to watch 4 Zones  Words Part 2 & Inclusion HOW to use? Psychological Safety Team Building Questions about Groups 1. Have you ever had a time when someone didn’t care about your answer to the group? 2. Have you ever had a time when you were hesitant or didn’t give your opinion? 3. Was there a time when someone welcomed you into a group? How did you feel? Rudolph the Red-Nosed Reindeer Then one foggy Christmas Eve, Had a very shiny nose, Santa came to say, And if you ever saw him, Rudolph with your nose so bright, You would even say it glows. Won’t you guide my sleigh tonight? Then all the reindeer loved him All of the other reindeer As they shouted out with glee, Used to laugh and call him names; Rudolph the Red-Nosed Reindeer, They never let poor Rudolph You’ll go down in history. Join in any reindeer games. Story Time Share Share a story about a time in your life (a) when you were not included in a group like Swimmy or Rudolph and (b) when you didn’t talk or include someone. When I was …. Deca club, Andy, bicycle BrainStorm Ideas 1. ACTION - What are some things we can do as a team to encourage a more psychologically safe environment?  Words Part 2 & Inclusion HOW to use? Psychological Safety Team Building  Mickey! What time We open until does 10:00. Disneyland close today?  What 🤔 Why 😎How to Use 😀Useful Phrases 😵 NOT Useful Phrases 1 Encourage Team members feel Actively invite - “What’s your perspective on - “That won’t work.” Open valued and are more perspectives, ask this?” - “That is a crazy idea.” Communicationlikely to share creative open-ended - “There are no bad ideas here.” オープンなコミュニケー or unconventional questions, and show - “Let’s explore this further.” ションを促進する ideas. interest in ideas. 2 Respond Employees feel safe Focus on - “Thank you for bringing this up.” - “Whose fault is this?” Constructively admitting mistakes, problem-solving - “How can we learn from this?” - “How could you mess (in a positive way) fostering improvement rather than assigning - “What steps can we take to this up?” to Mistakes and reducing risks. blame when errors improve?” ミスに対して建設的かつ occur. 前向きに対応する 3 Promote Diverse viewpoints Ensure everyone - “We haven’t heard from - “We’ll skip you for Inclusivity are used, improving feels heard and everyone yet.” now.” (include everyone) collaboration and respected, regardless - “I’d like to hear your thoughts on - “Not everyone’s input is 誰もが参加できる包摂 decision-making. of background or this.” needed here.” 性を促進する position. - “Every voice adds value here.” 4 Support Teams innovate View experimentation - “It’s okay if this doesn’t work; - “You should have Risk-Taking without fear, leading and mistakes as what can we learn?” known better.” and Innovation to breakthroughs learning opportunities. - “Failures are steps to success.” - “Why did you waste リスクを取ること (new ideas) over time. - “Let’s test this and adapt.” time on that?” とイノベーション を支援する 5 Building Trust Trust builds over time, Show empathy, - “Let’s make sure everyone has - “Why should I care?” Through enhancing fairness, and follow time to contribute.” - “Just deal with it  Mickey! What time ? does Disneyland close today? “Bad news is good news. You can learn from your mistakes.” How can you improve your relationship in your class, at work, at home, GF, BF. How do you build a team? Answer: 1. Try and Experience things together 2. Psychological Safety a. ACTION - Inclusive actions (include everyone, respect ideas, feel free to be yourself, encourage opinions, etc.) b. LANGUAGE - Positive words