SIA 2 - Semi Oral Notes PDF

Organizational Context: Business Process Main Categories of Business Processes What are Business Processes 1. Core Processes A business process is a series of structured Core processes are directly related to the activi...

Organizational Context: Business Process Main Categories of Business Processes What are Business Processes 1. Core Processes A business process is a series of structured Core processes are directly related to the activities or tasks that produce a specific creation and delivery of a product or service. service or product for a customer Examples: Aligns operations with organizational goals to achieve consistency, quality, and scalability. Product manufacturing Service delivery Role of Business Processes Order fulfillment Key Roles: Importance: Ensures operational efficiency. These processes generate value for the Standardizes work for quality control. customer. Supports the alignment with strategic goals. Critical for revenue generation and customer Why It's Important: satisfaction. Streamlines operations. 2. Support Processes Minimizes redundancy and waste. Support processes enable the core processes Enables better resource management. but don’t directly create products or services. Key Components of Business Processes Examples: 1. Inputs: Human Resources (recruiting, training) Resources (e.g., data, materials) required to Finance (budgeting, payroll) start the process. IT support (system maintenance, technical support) 2. Activities: Importance: Tasks or steps taken to transform inputs into outputs. Ensure that core processes run smoothly and efficiently. 3. Outputs: Provide necessary infrastructure and The final product or service delivered. resources. 4. Feedback Mechanisms: 3. Management Processes Data that helps improve and refine the process. Management processes involve planning, monitoring, and controlling the core and support processes to ensure business goals are met. Examples: Strategic planning Performance monitoring Risk management Importance: Ensures processes are aligned with the organization's goals. Increases efficiency and addresses risks Process Optimization Main Categories of Business Processes Business Process Optimization is the act of 1. ERP Systems improving business processes to enhance A software platform that integrates core performance and outcomes. business functions, such as finance, HR, Key Impacts of Optimization: inventory, and procurement, into one centralized system. 1. Reduced Costs: Impact on Business Processes: Streamlining processes can reduce waste and operational expenses. Unifies data across departments for better decision-making. 2. Faster Delivery: Automates routine tasks like payroll or Shortened process cycles improve time-to- invoicing. market and customer response times. Improves process coordination and resource management. 3. Increased Customer Satisfaction: 2. Workflow Automation Smoother and faster processes improve overall customer experience and loyalty. Automation of repetitive tasks and workflows using software, reducing human intervention. Common Methods for Process Improvement Impact on Business Processes: 1. Lean Speeds up approval processes and task Focuses on eliminating waste to create more handoffs. value with fewer resources. Reduces manual errors and enhances accuracy. Example: Reducing redundant steps in a manufacturing Frees up employee time for more strategic process. activities. 2. Six Sigma Example: Automating customer service ticketing or order processing. Aims to reduce variation and defects by using data-driven techniques. 3. Artificial Intelligence (AI) Example: Improving quality in production by AI involves using machines and algorithms to minimizing defects. simulate human intelligence, helping businesses make decisions, predict trends, and 3. Automation automate tasks. Uses technology to perform tasks without Impact on Business Processes: human intervention, speeding up processes. Predictive analytics for demand forecasting Example: Automated customer support chatbots for and inventory management. faster responses. Chatbots and virtual assistants for customer support. AI-driven process optimization, improving Technology in Business Processes speed and accuracy. Modern technologies like ERP systems, workflow automation, and AI are revolutionizing how businesses manage their processes. Objective: To understand how these technologies improve process efficiency and streamline operations. Organizational Context: IT Environment Security – Safeguarding IT Resources Main Components of an IT Environment: Data Protection: Securing sensitive organizational and user data. 1. Infrastructure System Protection: Firewalls, encryption, 2. People antivirus, and access controls. Incident Response: Preparing for and 3. Processes responding to security threats. 4. Security Compliance – Following the Rules 5. Compliance Industry Regulations: GDPR, HIPAA, PCI DSS, Infrastructure – The Backbone of IT etc. Internal Standards: Company policies and best Hardware: Servers, computers, storage practices. devices, and network equipment. Audit and Monitoring: Regular checks to Software: Operating systems, applications, ensure compliance middleware, etc. Networks: Communication channels like LAN, WAN, cloud. Databases: Central repositories for data storage and retrieval. People – The Driving Force of IT IT Staff: System administrators, network engineers, database administrators. Management: Decision-makers, strategists, IT project managers. Users: Employees, customers, partners interacting with IT systems. Processes – Ensuring Smooth Operations Task Management: How daily IT tasks are planned, executed, and monitored. Responsibilities: Roles and ownership of processes in the IT environment Service Delivery: IT service management (ITSM) frameworks like ITIL.