Set 1 Question 1 The administrator at Cloud Kicks has created an approval process for time off requests.docx

Set 1 Question 1 The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers A. Chatter Post B. Field Update C. Autolaunched Flow D. Email Alert Answer: B, D Question 2...

Set 1 Question 1 The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers A. Chatter Post B. Field Update C. Autolaunched Flow D. Email Alert Answer: B, D Question 2 Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement? A. Use an interview flow to capture Case details. B. Configure Knowledge with articles and data categories. ClouCertified Practice Tests 2 C. Direct users to Global Search to look for similar cases, D. Create a custom object to capture popular Case resolutions. Answer: C Question 3 A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user\'s login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce? Choose 2 answers A. Log in as the user to unlock the user and reset the password. B. Reset the password policies to allow the user to login C Reset password on the user\'s record detail page. D. Use the unlock button on the user\'s record detail page. Answer: C, D Question 4 Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount. How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes? A. Create a formula field to fill in the field for managers. B. Configure a validation rule to meet the criteria. C. Assign the Administrator profile to the managers. D. Make the field required for all users. Answer: B Question 5 A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the campaign, but add new Campaign Members or update Member Statuses. How can an administrator troubleshoot this problem? A Create a permission set to allow the user to edit Campaign Members. B. Provide the user access to both Leads and Contacts to edit all Members. C. Make sure the Marketing User Checkbox is checked on the user record page. D. Run a Campaign report and update any Member information via Data Loader. Answer: A ClouCertified Practice Tests 3 Question 6 The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact auto an opportunity is closed won. What automation tool best accomplishes this? A Process Builder B. Outbound Message C. Validation Rule D. Approval Process Answer: A Question 7 Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is la but the flow is not working property. What should the administrator do to identify the problem? A Set up email logs and review the send error logs. B. Use the native debug feature in the Flow Builder c. View the setup audit trail and review for errors. D. Review debug logs with the flow fogging level Answer: B Question 8 Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post upd restricting other employees from posting. What should the administrator create to meet this request? A. Chatter Stream B. Chatter Recommendations C. Chatter Broadcast Group D. Chatter unlisted Group Answer: C Question 9 When users log in to Salesforce via the user interface, which two settings does the system check for authentication? Choose 2 answers A. The role IP address restrictions B. The user\'s Two-Factor Authentication for API Logins permission C The user\'s profile login hours restrictions. ClouCertified Practice Tests 4 D The user\'s Two-Factor Authentication for User Interface Logins permission Answer: B.C Question 10 Sales users at Cloud Kicks are requesting that the data in the Industry field on the Account object displays on the Opportunity Which type of field should an administrator create to accomplish this? A. Standard Account field B. O Cross-object formula field C. Master-detail relationship Field D. Custom Account field Answer: B Question 11 Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues. How should the administrator configure Salesforce to capture the expiration date of the warranty? A. Use a formula as the default value of the warranty Expiration Date field. B. Create a formula field to display 1 year from the warranty purchased. C. Add a validation rule to ensure the Expiration Date field is populated. D. Include the warranty Expiration Date field on the mobile page layout. Answer: D Question 12 The IT manager at Universal Containers is doing an audit of the system\'s security. How should the administrator provide a summary of the org\'s security health? A. Change the Organization-Wide Default to private to restrict visibility B. Change the Organization-Wide Default to private to restrict visibility. C. Turn on Event Monitoring to track user events. D. C. Download the last six months of user login data. Answer. D Question 13 Cloud Kicks is introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a ne called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible. ClouCertified Practice Tests 5 Which feature should the administrator use to implement this functionality? A. Junction object B. Parent campaign field C. Lookup relationship D. Master-detail relationship Answer. D Question 14 AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record. What should the administrator de to ensure the Market Segment field from a Lead is copied to the converted Account record in routine? A. Ensure the Market Segment field on the Lead is mapped to right field on Account. B. Ensure Account has a field that has the exact same name as the new Lead field. C. Write a Validation Rule to ensure the Account has a value in that field. D. Write a record-triggered now to copy the custom field from Lead to Account. Answer, A Question 15 Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy Information? A. Account and User B. Case and opportunity C. Individual, User, and Account D. Contact, Lead, and Person Account Answer, A Question 16 An administrator at Dream House Realty wants an easier way to assign cases based on agent capacity and skill set. Which feature should the administrator enable to meet this requirement? A. Omni-Channel B. Knowledge Management C. Escalation Rules D. Territory Management Answer, A Question 16 ClouCertified Practice Tests 6 An administrator at Universal Containers needs an automated way to delete records based on field values. What automated solution should the administrator use? A Flow Builder B. Automation Studio C Process Builder D. Workflow Answer, A Question 17 What are three characteristics of a master-detail relationship? Choose 3 answers A. Each object can have up to five master-detail relationships. B. The master object can be a standard or custom object. C. The owner field on the detail records is the owner of the master record. D. Permissions for the detail record are set independently of the master. E. Roll-up summaries are supported in master-detail relationships. Answer, B.D.E Question 18 Cloud Kicks wants a report to categorize accounts into small, medium, and large based on the dollar value found in the cor What feature should an administrator use to meet this request? A. Detail Column B. Bucket Column C. Filter Logic D. Group Rows Answer, B Question 19 The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured? A. Escalation Rules B. Business Hours C. Assignment Rules D. Case Queues Answer, C ClouCertified Practice Tests 7 Question 20 The administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose 2 answers A. Update the picklist value with a validation rule. B. Create a custom picklist field on Contact. C. Map the picklist field on the Lead to the Contact. D. Set the picklist field to be required on the Lead object. Answer, B.C Question 21 At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be Opportunity upon lead conversion. NA What action should the administrator take to satisfy the request? A. Map the lead custom field to the product\'s product category field. B. Create a workflow to update Opportunity fields based on the lead. C. Create a custom field on the opportunity and map the two fields. D. Configure the product categories picklist field on the product. Answer, A Question 22 Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account pag Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Accounts? A. Shipments should have a lookup to Account. B. Accounts should have a lookup to Shipments. C. Accounts should have a master detail to Shipments. D. Shipments should have a master detall to Accounts. Answer, A Question 23 An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? A. Existing field values will remain unchanged. ClouCertified Practice Tests 8 B. Existing field values will be deleted. C. Existing Auto Number field to Text is prevented. D. Existing field values will be converted, Answer, A Question 24 Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrat to show only the question that is needed. How should an administrator complete this? A. Use conditional visibility to hide the unnecessary question. B. Use a decision element and a new screen to show the proper question c. Use a new version of the flow for each scenario. D. Use branching in the flow screen to show the proper scenario. Answer, A Question 25 Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement? A. Auto-Response Rules B. Escalation Rules C. Assignment Rules D. Validation Rules Answer, B Question 26 Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers A. One page layout, two record types, one picklist B. Two page layouts, one record type, two picklists C. One record type, two profiles, one picklist D. Two permission sets, one record type, one picklist Answer, A. B Question 27 The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and cluttered. They have requested the administrator to simplify the process. ClouCertified Practice Tests 9 Which automation tool should an administrator use? A. Flow Builder B. Workflow Rule C. Validation Rule D. Approval Process Answer, A Question 28 Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? Choose 3 answers A. Prohibited password values B. Require use of Password Manager App c. Number of days until expiration D. Maximum invalid login attempts E. Password complexity requirements Answer, C.D.E Question 29 The administrator at Cloud Kicks has been asked to change the company\'s Shoe Style field to prevent users from selecting style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers A Back-up the Shoe Style values in existing records. B. Select the \"Choose only one value checkbox on the picklist field. C, Reactivate the appropriate Shoe Style values after the field type changes. D. Change the field type from a multi-select picklist field to a picklist field. Answer, B.D Question 30 Cloud Kicks intends to protect data with backups by using the data export service. Which two considerations should the administrator remember when scheduling the export? Choose 2 answers A. Metadata backups must be run via a separate process. B. Metadata backups are limited to sandbox refresh intervals. C Data export service should be run from a sandbox. ClouCertified Practice Tests 10 D. Data backups are limited to weekly or monthly intervals. Answer, B.D Question 31 Users at Cloud Kicks want to see information more useful for their role on the case page. How should an administrator make the pages more dynamic and easier to use? A. Add component visibility filters to the components. B. Remove fields from the record details component. C. Include more tab components with filters. D. Delete the extra components from the page. Answer, A Question 32 The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed? A. Home Page B. Page Layout C. Lightning Page D. Component Filter Answer, C Question 33 An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permission a factor authentication for APT Logins permission to a group of users. Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose 2 answers A. Users need to get a security token from a trusted network using Reset My Security Token B. Users need to connect an authenticator app to their Salesforce account. C. Users need to enter a verification code from email or SMS, whichever has higher priority D. Users need to download and instail an authenticator app on their mobile device. Answer, C.D Question 34 ClouCertified Practice Tests 11 Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement? A. Create one record type with six Page Layouts. B. Create six record types, each with 1 page layout. C. Create two record types, each with 3 page layouts. D. Create three record types, each with 2 page layouts Answer, D Question 35 An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2 answers A. Error condition formula B. Rule active date c. Formula return type\\ D. Error message location Answer, A. D Question 36 A team of support users at Cloud Kicks is helping inside sales reps make follow- up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object How should an administrator provide proper access? A. Set up Manual sharing B. Configure permission sets C. Assign a new role D. Create a new profile Answer, B Question 37 Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? Choose 2 answers A. A user with the System Administrator profile. ClouCertified Practice Tests 12 B. A user with a manager role above the agent. C. A user with the Manage Cases permission D. A user with Read permission on the account C Answer, A.C Question 38 Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? A. Create a custom Lightning App with the action. B. Modify compact Case page layout to include the action. C. Include the action in the Salesforce Mobile Navigation menu. D. Add the Salesforce Mobile and Lightning Experience action to the page layout. Answer, C Question 39 Sales managers would like to know what could be implemented to surface important values based on the stage of the oppor Which tool should an administrator use to meet this requirement? A. Opportunity Processes B. Dynamic Forms C. Path Key Fields D. Workflow Rules Answer, C Question 40 The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the to \'Audited\', they would like the system to automatically update the Audited Date field on the account with today\'s date. Which tool should the administrator use to complete this automation? A. Formula Field B. Validation Rule C. Flow Builder D. Approval Process Answer, C Question 41 ClouCertified Practice Tests 13 At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this timeconsuming task. What should the administrator use to deliver this requirement? A. Approval Process B. Prebuilt Macro C. Formula Field D. Flow Builder Answer, D Question, 42 Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution. Why are the support reps unable to see the Closed option in the specified picklist? A. The Case record type is missing Closed as a picklist value. B. The Close Case page layout must be used to close a case C. The Show Closed Statuses in Case Status Field checkbox is set to the default. D. The Support Process being used omits Closed as a status chord Answer, A Question, 43 Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association. What should the administrator take into consideration regarding the Contact Hierarchy? A. Customizing hierarchy columns changes the Recently Viewed Contacts list view. B. Contact Hierarchy is limited to only display 3.000 contacts at one time. C. Contacts displayed in the Contact Hierarchy are limited to record-level access by user D. Sharing settings are ignored by contacts displayed in the Contact Hierarchy. Answer, C Question, 44 Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue? A. Set temporary business hours for each time zone. B. Allow the reps to set business hours manually, ClouCertified Practice Tests 14 C. Create one set of business hours per time zone. D. Adjust the current business hours to accommodate the stern Time Zone Answer, C Question, 45 Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement? A. Define multiple record types. B. Create different user profiles. C. Assign Lightning pages as app default D. Update page layout assignments. Answer, C Question, 46 Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product\'s two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement? A. Create a predefined case team and an assignment rule. B. Create a queue and a criteria-based sharing rule C. Create an auto-response rule and a public group D. Create a user-based sharing rule and an ad-hoc case team Answer, D Question, 47 The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers A. Weekly Data Export B. Data Loader C. Mass Delete Records D. Data Import Wizard Answer, B.C Question, 48 ClouCertified Practice Tests 15 Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that will send a Chatter post to the department VP in 30 days if the position is still open and the status is not equal to Interviewing. On the 10th of the month, an applicant interviews, and the job posting status is updated to interviewing. What will happen to the Chatter post in this situation? A. The pending Chatter post will be canceled. B. The pending Chatter post will be sent on the 10th of the month C. The pending Chatter post will be will be paused. D. The pending Chatter post will be sent in 30 days. Answer, A Question, 49 Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information A. Perform periodic data jobs to update campaign records. B. Create a roll-up summary field on Opportunity to Campaign C. Design a standard Campaigo report and add the value Won Opportunities in Campaign field. D. Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won. Answer, C Question, 50 Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest? Choose 2 answers A. Install in a sandbox. B. Download into a Trailhead Playground. C. Check edition compatibility. D. Test Drive in a production org. Answer, A.B Question, 51 Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues? A. Einstein Search Personalization ClouCertified Practice Tests 16 B. Einstein Opportunity Scoring C. Einstein Lead Scoring D. Einstein Activity Capture Answer, B Question, 52 Dream House Realty needs to use consistent picklist values in the Category field on Accounts and Cases, with values respective to record types. which two features should the administrator use to fulfill this requirement? Choose 2 answers A. Custom picklist B. Multi-select picklist C. Global picklist D. Dependent picklist Answer, A.C Question, 53 AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant What should the administrator configure to make it easier for teams to collaborate with the same customer? A. Create a queue for each team and assign account ownership to the queue. B. Enable and configure standard opportunity teams with splits. C. Propose the users manually share all their accounts with their teammates. D. Enable account teams and show the users how to set up a default account team. Answer, D Question, 54 AL An administrator creates a custom text area field on the Account object and adds it to the service team\'s page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page. How should the administrator accomplish this? A. Create a new page layout and a new section titled highlights panel. B. Make the field required and move it to the top of the page. C. In the Account object manager, create a custom compact layout. D. From the page layout editor, drag the field to the highlights panel. Answer, C ClouCertified Practice Tests 17 Question, 55 Which two objects are customizable the Stage Setup Flow? Choose 2 answers A. Campaigns B. Opportunities C. Campaign Members D. Leads Answer, B.D Question, 56 Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage. Which three options should the administrator use to address this need? Choose 3 answers A. Mark fields required on the page layout. B. Use validation rules. C. Use Flow to mark fields required. D. Enable guided selling. E. Configure Opportunity Path, Answer, A. B.E Question, 57 An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete record What should the administrator do to control Delete access? A. Edit the profile for the users to remove Delete access from the objects. B. Use a muting permission set with a permission set group to mute selected permissions. C. Create a new permission set that has Delete access deselected for the objects. D. Create a new role that prevents Delete permissions from rolling up to the users, Answer, C Question, 58 Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the Private. How should the administrator accomplish this? ClouCertified Practice Tests 18 A. Change the organization-wide default for Opportunity from Private to Public Read/Write to open up access for the subject matter experts B. Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule. C. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule. D. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing Answer, C Question, 59 AW Computing would like to improve its Case Lightning record page by including: A filtered component to display a message in bold font when a Case is saved as a critical record type. A quick way to update the Account status from the Case layout. Which two components should an administrator use to satisfy these requests? Choose 2 answers A. Record detail B. Related record C. Rich text D. Related list C Answer, B.C Question, 60 The VP of sales at Dream House Realty has requested a dashboard to visualize enterprise sales across the different teams. The key ple data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value? A. Stacked Bar B. Gauge C. Table D. Donut Answer, B Question, 61 Cloud Kicks wants to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal What feature should the administrator use to meet this requirement? A. Stages ClouCertified Practice Tests 19 B. List Views C. Splits D. Queues Answer, C Question, 62 Northern Trail Outfitters uses a custom obfect Invoice to collect customer payme System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement? A. Require the field on the record type. B. Create a Process Builder to set the field. C. Define an approval process for the field. D. Make the field universally required. Answer, C Question, 63 The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response the top five troubleshooting tips that could help solve the customer\'s issue. What should the administrator suggest to meet these requirements? A. Email Alerts B. Auto-Response Rules C. Rules Knowledge D. Articles Assignment Answer, B Question, 64 Cloud Kicks has the organization-wide sharing default set to private on the Shoe object. The sales manager should be able to containing shoe records for all of the sales reps on their team. Which three items should the administrator configure to provide appropriate access to the report? Choose 3 answers A. Report Subscription B. Folder Access C. Role Hierarchy D. Field-Level Security ClouCertified Practice Tests 20 E. Custom Report Type Answer, B.C.D