PhonePe Lending Promo Calling Script PDF

**Updated as of 25/10/2024:** **Cohorts can be identified through the Freshdesk properties** +-----------------------------------+-----------------------------------+ | **If the cohort = (Blank)** | ***Merchant says \*** | | |...

**Updated as of 25/10/2024:** **Cohorts can be identified through the Freshdesk properties** +-----------------------------------+-----------------------------------+ | **If the cohort = (Blank)** | ***Merchant says \*** | | | | | Good Morning/Afternoon/Evening! | Okay, however Please note that | | | this is a limited-time offer with | | Am I speaking with \** | | This is \ from the | | | PhonePe Lending team. This is an | Okay, however Please note that | | assistance call for your loan | this is a limited-time offer with | | application. May I help you with | the best interest rates around. | | the same? | Only a few selected merchants are | | | eligible for this, so it\'s | | **If the Cohort = | important to act fast! | | FRESH\_LOAN\_IR\_DROP** follow | | | the below opening | *\* | | Good Morning/Afternoon/Evening! | | | | You are eligible for a loan offer | | Am I speaking with \* | | better than the already selected | | | offer) and try to understand the | *Ask the following, and call out | | reason why did the merchant | USPs basis the conversation* | | dropped off last time. Mention | | | the details on the private note | *Are you not happy with the loan | | and pitch the following. | offer?* | | | | | As you were very interested in | *Can you let me know the exact | | taking a loan from us we have | reason?* | | reduced your interest rate from | | | X% to X%. This is a limited | *Pitch USPs such as **easy daily | | period offer. Would you like me | repayment,** **zero processing | | to help you apply for this loan? | fee** and one of the most trusted | | | brands in the market.* | | 3. **Latest Whitelisted base | | | with discounted interest** | *\* | | public note and pitch the | | | following | I understand your point, | | | {Merchant Name}. Could you give | | As you were very diligent and | me an opportunity to guide you | | regular in paying your | through your loan journey? This | | installments for your previous | would only take XX minutes. We | | loan, our lending partner has | value your time and would make | | decided to provide you the next | the wait worthwhile. | | loan at a discounted interest | | | rate of X%. This is a limited | | | period offer for only selected | | | merchants and will be over soon. | | | Would you like me to guide you | | | through the process? | | | | | | After the opening lines, the | | | following common script can be | | | used for all cohorts. | | | | | | Merchant says \ | | | | | | \