Types Of Communication PDF

TYPES OF COMMUNICATION messages WHAT IS COMMUNICATION? “COMMUNICATION IS THE PROCESS BY WHICH MESSAGES ARE TRANSFERRED FROM SOURCE TO A RECEIVER” -ROGERS & SHOEMAKER  TYPES OF COMMUNICATION ONE WAY COMMUNICATION One way communication is characterized by absence of feedback from t...

TYPES OF COMMUNICATION messages WHAT IS COMMUNICATION? “COMMUNICATION IS THE PROCESS BY WHICH MESSAGES ARE TRANSFERRED FROM SOURCE TO A RECEIVER” -ROGERS & SHOEMAKER  TYPES OF COMMUNICATION ONE WAY COMMUNICATION One way communication is characterized by absence of feedback from the receiver.  COMMUNICATION Two way communication involves active feed-back from the receiver to the sender to ensure that the receiver has understood the message in the same sense that sender intends to convey.  VERBAL COMMUNICATION Verbal communication involves the use of symbols that generally have universal meanings for all who are talking part in the process. Types of verbal communication  ORAL COMMUNICATION  WRITTEN COMMUNICATION  ORAL COMMUNICATION Oral communication is that channel of communication in which message is transmitted in spoken form. WRITTEN COMMUNICATION Written communication is that in which information is exchanged in the written or printed form. FUNCTIONS OF VERBAL COMMUNICATION Organizer: control behaviour and events Tool: fulfill a task Interaction: ensure relationships Personal: meet personal needs Discovery: Acquire knowledge Statement: expressing events, knowledge etc.  NONVERBAL COMMUNICATION Nonverbal communication (NVC) means transmission of meaning other than oral or written words. This transmission can be through NVC cues such as facial expression, body posture, kinesics, vocalics, chronemics, oculesics, haptics, proxemics, and appearance. FUNCTIONS OF NONVERBAL COMMUNICATION Strenghtening Complementary Contradicting Controlling Repeating Replacing  Types of non-verbal communication  KINESICS: it is the study of body movements to judge inner state of emotions expressed through different parts of the body. FACIAL EXPRESSIONS GESTURES POSTURES PROXEMICS  PARALANGUAGE It involves the study of voice quality, volume, speed rate and the manner of speaking beyond the words. E.g. shaky voice reveals nervousness, clear voice reveals confidence, broken voice reveals lack of preparation etc. FORMAL COMMUNICATION Formal communication is communication structured on the basis of hierarchy, authority & accountability.  Types of Formal Communication UPWARD COMMUNICATION: Sending of message from subordinates to superior  DOWNWARD COMMUNICATION It is the flow of information from superior to subordinate in the organisational hierarchy.  HORIZONTAL COMMUNICATION It refers to the horizontal flow of message among colleagues. INFORMAL COMMUNICATION Informal communication is relatively less structured & spontaneous communication arising out of day to day routine & meetings among people.  INTER-PERSONAL COMMUNICATION Interpersonal communication is communication among two or more persons. It is an important element of the organisation.  INTRAPERSONAL COMMUNICATION It is internal dialogue occurring within the mind of an individual. It may be clear or confused depending upon the individual’s state of mind. Thank you!!!