Foundations Of Management And Organizations PDF

Foundations of Management and Organizations Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-1 Inc. Publishing as Prentice Hall Explain why managers are impor...

Foundations of Management and Organizations Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-1 Inc. Publishing as Prentice Hall Explain why managers are important to organizations. Tell who managers are and where they work. Describe the functions, roles, and skills of managers. Describe the factors that are reshaping and redefining the manager’s job. Explain the value of studying management. Copyright Copyright©©2012 2014Pearson Education, Pearson EducationInc. 1-2 Publishing as Prentice Hall  Why Are Managers Important? Organizations need their managerial skills and abilities more than ever in these uncertain, complex, and chaotic times. Managerial skills and abilities are critical in getting things done. The quality of the employee/supervisor relationship is the most important variable in productivity and loyalty. Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-3 Inc. Publishing as Prentice Hall  Who Are Managers? Manager – Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-4 Inc. Publishing as Prentice Hall  Exhibit 1-1 Levels of Management Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-5 Inc. Publishing as Prentice Hall  Classifying Managers First-line Managers - Individuals who manage the work of non-managerial employees. Middle Managers - Individuals who manage the work of first-line managers. Top Managers - Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-6 Inc. Publishing as Prentice Hall  Where Do Managers Work? Organization - A deliberate arrangement of people assembled to accomplish some specific purpose (that individuals independently could not accomplish alone). Common Characteristics of Organizations – Have a distinct purpose (goal) – Are composed of people – Have a deliberate structure Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-7 Inc. Publishing as Prentice Hall  Exhibit 1-2 Characteristics of Organizations Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-8 Inc. Publishing as Prentice Hall  What Do Managers Do? Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-9 Inc. Publishing as Prentice Hall  Effectiveness and Efficiency Efficiency Effectiveness “Doing things – “Doing the right right” things” Getting the most – Attaining output for the organizational least inputs goals Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-10 Inc. Publishing as Prentice Hall  Exhibit 1-3 Efficiency and Effectiveness in Management Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-11 Inc. Publishing as Prentice Hall The Four Management Functions Planning - Defining goals, establishing strategies to achieve goals, and developing plans to integrate and coordinate activities. Organizing - Arranging and structuring work to accomplish organizational goals. Leading - Working with and through people to accomplish goals. Controlling - Monitoring, comparing, and correcting work. Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-12 Inc. Publishing as Prentice Hall  Exhibit 1-4 Four Functions of Management Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-13 Inc. Publishing as Prentice Hall  Management Roles Roles are specific actions or behaviors expected of a manager. Mintzberg identified 10 roles grouped around interpersonal relationships, the transfer of information, and decision making. Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-14 Inc. Publishing as Prentice Hall  Three Types of Roles Interpersonal roles – Figurehead, leader, liaison Informational roles – Monitor, disseminator, spokesperson Decisional roles – Entrepreneur, disturbance handler, resource allocator, negotiator Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-15 Inc. Publishing as Prentice Hall  Exhibit 1-5 Mintzberg’s Managerial Roles Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-16 Inc. Publishing as Prentice Hall  Skills Managers Need Technical skills – Knowledge and proficiency in a specific field Human skills – The ability to work well with other people Conceptual skills – The ability to think and conceptualize about abstract and complex situations concerning the organization Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-17 Inc. Publishing as Prentice Hall  Exhibit 1-6 Skills Needed at Different Managerial Levels Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-18 Inc. Publishing as Prentice Hall  Exhibit 1-7 Important Managerial Skills Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-19 Inc. Publishing as Prentice Hall  Exhibit 1-8 Changes Facing Managers Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-20 Inc. Publishing as Prentice Hall  The Importance of Customers Customers: the reason that organizations exist – Managing customer relationships is the responsibility of all managers and employees. – Consistent high quality customer service is essential for survival. Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-21 Inc. Publishing as Prentice Hall The Importance of Social Media Social media – Forms of electronic communication through which users create online communities to share ideas, information, personal messages, and other content. Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-22 Inc. Publishing as Prentice Hall  The Importance of Innovation Innovation – Doing things differently, exploring new territory, and taking risks. – Managers should encourage employees to be aware of and act on opportunities for innovation. Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-23 Inc. Publishing as Prentice Hall The Importance of Sustainability Sustainability - a company’s ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies. Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-24 Inc. Publishing as Prentice Hall  Why Study Management? Universality of Management – The reality that management is needed in all types and sizes of organizations at all organizational levels in all organizational areas in all organizations, regardless of location Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-25 Inc. Publishing as Prentice Hall  Exhibit 1-9 Universal Need for Management Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-26 Inc. Publishing as Prentice Hall Challenges of Being a Manager Challenges – Can be a thankless job – May entail clerical type duties – Managers also spend significant amounts of time in meetings and dealing with interruptions – Managers often have to deal with a variety of personalities and have to make do with limited resources Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-27 Inc. Publishing as Prentice Hall  Rewards of Being a Manager Rewards – Responsible for creating a productive work environment – Recognition and status in your organization and in the community – Attractive compensation in the form of salaries, bonuses, and stock options Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-28 Inc. Publishing as Prentice Hall  Exhibit 1-10 Rewards and Challenges of Being a Manager Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-29 Inc. Publishing as Prentice Hall  Review Learning Outcome 1.1 Explain why managers are important to organizations. – Organizations need their managerial skills and abilities in uncertain, complex, and chaotic times – Managers are critical to getting things done in organizations – Managers contribute to employee productivity and loyalty Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-30 Inc. Publishing as Prentice Hall  Review Learning Outcome 1.2 Tell who managers are and where they work. – Managers coordinate and oversee the work of other people so that organizational goals can be accomplished – Managers work in an organization, which is a deliberate arrangement of people to accomplish some specific purpose Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-31 Inc. Publishing as Prentice Hall  Review Learning Outcome 1.3 Describe the functions, roles, and skills of managers. – Management involves coordinating and overseeing the efficient and effective completion of others’ work activities. – The four functions of management include planning, organizing, leading, and controlling. Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-32 Inc. Publishing as Prentice Hall  Review Learning Outcome 1.3 cont’d Mintzberg’s managerial roles include: – interpersonal, involve people and other ceremonial/symbolic duties (figurehead, leader, and liaison) – Informational, collecting, receiving, and disseminating information (monitor, disseminator, and spokesperson) – Decisional, making choices (entrepreneur, disturbance handler, resource allocator, and negotiator) Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-33 Inc. Publishing as Prentice Hall  Review Learning Outcome 1.3 cont’d Katz’s managerial skills include – Technical (job-specific knowledge and techniques) – Human (ability to work well with people) – Conceptual (ability to think and express ideas). Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-34 Inc. Publishing as Prentice Hall  Review Learning Outcome 1.4 Describe the factors that are reshaping and redefining the manager’s job. – Managers must be concerned with Customer service because employee attitudes and behaviors play a big role in customer satisfaction Social media because these forms of communication are becoming important and valuable tools in managing Innovation because it is important for organizations to be competitive. Sustainability as business goals are developed Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-35 Inc. Publishing as Prentice Hall  Review Learning Outcome 1.5 Explain the value of studying management. – The universality of management - managers are needed in all types and sizes of organizations – The reality of work – you will manage or be managed – Significant rewards and challenges Copyright Copyright© ©2012 2014 Pearson Education, Pearson Education 1-36 Inc. Publishing as Prentice Hall Copyright Copyright©©2012 2014Pearson Education, Pearson EducationInc. 1-37 Publishing as Prentice Hall