RETAIL VOCAB REVIEW LESSONS 1-3.docx

**VOCABULARY LIST: LESSONS 1 -3** +-----------------------------------+-----------------------------------+ | **Vocabulary Term** | **Meaning** | +===================================+===================================+ | 1. Retail environment | The p...

**VOCABULARY LIST: LESSONS 1 -3** +-----------------------------------+-----------------------------------+ | **Vocabulary Term** | **Meaning** | +===================================+===================================+ | 1. Retail environment | The physical or online space | | | where goods are sold. | +-----------------------------------+-----------------------------------+ | 2. Retail assistant | A staff member who helps | | | customers find what they need and | | | provides service. | +-----------------------------------+-----------------------------------+ | 3. Customer service | Assistance and support provided | | | to customers. | +-----------------------------------+-----------------------------------+ | 4. Aisle | The space between shelves in a | | | store. | +-----------------------------------+-----------------------------------+ | 5. Checkout | The area where customers pay for | | | their products. | +-----------------------------------+-----------------------------------+ | 6. Inventory | The stock of products available | | | in the store. | +-----------------------------------+-----------------------------------+ | 7. Greet | To welcome someone politely. | +-----------------------------------+-----------------------------------+ | 8. Attentive | Paying close attention and being | | | helpful to customers. | +-----------------------------------+-----------------------------------+ | 9. Polite | Showing good manners and respect. | +-----------------------------------+-----------------------------------+ | 10. Discount | A reduction in the price of a | | | product. | +-----------------------------------+-----------------------------------+ | 11. Promotion | Special offers or deals to | | | encourage sales. | +-----------------------------------+-----------------------------------+ | 12. Refund | Returning money to a customer | | | when a product is returned. | +-----------------------------------+-----------------------------------+ | 13. Exchange | Replacing a product with another | | | item. | +-----------------------------------+-----------------------------------+ | 14. Assist | To help someone, especially a | | | customer. | +-----------------------------------+-----------------------------------+ | 15. Offer | Something provided at a reduced | | | price or special deal. | +-----------------------------------+-----------------------------------+ | 16. Product | An item available for sale in a | | | store. | +-----------------------------------+-----------------------------------+ | 17. Restock | To refill shelves with products. | +-----------------------------------+-----------------------------------+ | 18. Display | The arrangement of products to | | | make them look appealing. | +-----------------------------------+-----------------------------------+ | 19. Recommend | To suggest a product to a | | | customer based on their needs. | +-----------------------------------+-----------------------------------+ | 20. Complaint | An expression of dissatisfaction, | | | usually from a customer. | +-----------------------------------+-----------------------------------+ | 21. Knowledgeable | Having information or | | | understanding about products or | | | services. | +-----------------------------------+-----------------------------------+ | 22. Tidy | Neat and organized, often | | | referring to the store | | | environment. | +-----------------------------------+-----------------------------------+ | 23. Appeal | The attractiveness or interest of | | | a product or display. | +-----------------------------------+-----------------------------------+ | 24. Guide | To lead or direct someone, such | | | as helping a customer in a store. | +-----------------------------------+-----------------------------------+ | 25. Essential | Very important or necessary, | | | especially in a retail context. | +-----------------------------------+-----------------------------------+ **Vocabulary Review Lessons 1-3:\ Circle the correct answer.** 1. **What does \"retail environment\" mean?**\ a) A special offer for customers\ b) The physical or online space where goods are sold\ c) The staff who help customers\ d) The area where products are returned 2. **Who is a \"retail assistant\"?**\ a) A customer who buys products\ b) A staff member who helps customers find what they need\ c) A space between the shelves\ d) A promotion in the store 3. **What does \"customer service\" refer to?**\ a) The stock of products\ b) The arrangement of products on shelves\ c) Assistance and support provided to customers\ d) An expression of dissatisfaction 4. **What is an \"aisle\"?**\ a) A place to pay for products\ b) The stock of products available\ c) The space between shelves in a store\ d) A reduction in price 5. **Where is the \"checkout\" located?**\ a) The area where customers pay for their products\ b) A place to return products\ c) A space between shelves\ d) A special offer section 6. **What is \"inventory\"?**\ a) The space between shelves\ b) The stock of products available in the store\ c) A staff member who helps customers\ d) A polite way to greet someone 7. **What does \"greet\" mean?**\ a) To suggest a product to a customer\ b) To welcome someone politely\ c) To refill shelves with products\ d) To express dissatisfaction 8. **What does it mean to be \"attentive\"?**\ a) Showing good manners and respect\ b) Suggesting a product to a customer\ c) Paying close attention and being helpful to customers\ d) Arranging products on shelves 9. **What does \"polite\" mean?**\ a) Showing good manners and respect\ b) Refilling shelves with products\ c) Returning money to a customer\ d) Offering a product at a reduced price 10. **What is a \"discount\"?**\ a) A reduction in the price of a product\ b) Assistance provided to customers\ c) The space between shelves in a store\ d) An arrangement of products **\ ** 11. **What is a \"promotion\"?**\ a) Returning money to a customer\ b) A special offer or deal to encourage sales\ c) A staff member who helps customers\ d) A neat and organized store 12. **What does \"refund\" mean?**\ a) To suggest a product to a customer\ b) The attractiveness of a product display\ c) Returning money to a customer when a product is returned\ d) Neat and organized store environment 13. **What does \"exchange\" mean?**\ a) To refill shelves with products\ b) Replacing a product with another item\ c) To lead or direct someone\ d) To offer a reduced price 14. **What does \"assist\" mean?**\ a) To help someone, especially a customer\ b) The arrangement of products\ c) A reduction in price\ d) Showing good manners 15. **What is an \"offer\"?**\ a) An item available for sale\ b) Something provided at a reduced price or special deal\ c) A place where customers pay\ d) An expression of dissatisfaction 16. **What is a \"product\"?**\ a) An item available for sale in a store\ b) A polite greeting\ c) A space between shelves\ d) A stock of products 17. **What does \"restock\" mean?**\ a) To refill shelves with products\ b) To express dissatisfaction\ c) To suggest a product\ d) To pay for an item 18. **What is a \"display\"?**\ a) The attractiveness of a store\ b) The arrangement of products to make them look appealing\ c) The area where customers pay\ d) An expression of dissatisfaction 19. **What does \"recommend\" mean?**\ a) To suggest a product to a customer based on their needs\ b) To refill shelves\ c) To lead someone in a store\ d) To greet someone politely 20. **What is a \"complaint\"?**\ a) A neat and organized store\ b) An expression of dissatisfaction, usually from a customer\ c) Assistance and support provided to customers\ d) An attractive product display **\ ** 21. **What does \"knowledgeable\" mean?**\ a) Having information or understanding about products or services\ b) Neat and organized\ c) Offering assistance\ d) Providing a reduced price 22. **What does \"tidy\" mean?**\ a) Neat and organized, often referring to the store environment\ b) Returning money to a customer\ c) An expression of dissatisfaction\ d) Paying attention and being helpful 23. **What does \"appeal\" mean?**\ a) The attractiveness or interest of a product or display\ b) Replacing a product\ c) Offering a reduced price\ d) Helping someone in a store 24. **What does \"guide\" mean?**\ a) To lead or direct someone, such as helping a customer in a store\ b) To refill shelves with products\ c) A reduction in price\ d) To greet someone politely 25. **What does \"essential\" mean?**\ a) Very important or necessary, especially in a retail context\ b) An expression of dissatisfaction\ c) A special offer to encourage sales\ d) A reduction in price