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Questions and Answers
What is a retail environment?
What does a retail assistant do?
Helps customers find what they need and provides service.
Customer service is only about making sales.
False
What is an aisle?
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What is checkout?
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______ is the stock of products available in the store.
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To greet someone means to ignore them.
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What does an attentive staff member do?
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What does it mean to be polite?
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What is a discount?
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A promotion is a method to discourage sales.
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What is a refund?
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What does it mean to assist a customer?
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An ______ is something provided at a reduced price or special deal.
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What is a product?
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Restocking means to remove products from the shelves.
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What does display refer to in a retail context?
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What does it mean to recommend a product?
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What is a complaint?
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Being knowledgeable means lacking information about products or services.
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What does it mean for a store to be tidy?
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Study Notes
Vocabulary Summary: Retail Environment
- Retail environment: Refers to both physical and online locations where goods are sold.
- Retail assistant: A staff member designated to help customers locate products and provide service.
- Customer service: Involves the assistance and support given to customers before, during, and after a purchase.
Store Elements and Operations
- Aisle: The pathway between shelving units in a store, facilitating product access.
- Checkout: The designated area where customers process payments for their selected products.
- Inventory: The comprehensive stock of products available at a retail outlet.
Customer Interaction and Service
- Greet: The action of welcoming customers in a friendly manner upon their entry.
- Attentive: The characteristic of being observant and responsive to customer needs.
- Polite: Demonstrating good manners and respect towards customers at all times.
Pricing and Sales Strategies
- Discount: A reduction on the original price of a product to incentivize purchases.
- Promotion: Special offers or deals introduced to boost sales and attract customers.
Returns and Exchanges
- Refund: The process of returning money to a customer when a product is returned.
- Exchange: The act of replacing an item with another product, usually due to customer preference.
Assisting Customers and Recommendations
- Assist: To provide help to customers in finding or understanding products.
- Offer: A proposal of a product at a discounted price or as part of a special deal.
- Product: Any item that is available for sale within a retail store.
Store Maintenance and Presentation
- Restock: The action of replenishing product shelves to maintain inventory levels.
- Display: The strategic arrangement of products to enhance their visual appeal.
- Recommend: The act of suggesting products to customers based on their specific needs.
Customer Feedback and Knowledge
- Complaint: A customer's expression of dissatisfaction, often addressed by store staff.
- Knowledgeable: Possessing in-depth information about products or services offered.
- Tidy: A description of a store that is neat and well-organized, contributing to a positive shopping experience.
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Description
Test your knowledge on vocabulary terms from Lessons 1 to 3. This quiz covers essential terms related to the retail environment, assisting in your overall understanding of retail concepts. Perfect for students looking to enhance their vocabulary in this field.
