Podcast
Questions and Answers
What is a retail environment?
What is a retail environment?
- The physical or online space where goods are sold (correct)
- A section where products are displayed
- A place where customers make complaints
- An area designated for staff meetings
What does a retail assistant do?
What does a retail assistant do?
Helps customers find what they need and provides service.
Customer service is only about making sales.
Customer service is only about making sales.
False (B)
What is an aisle?
What is an aisle?
What is checkout?
What is checkout?
______ is the stock of products available in the store.
______ is the stock of products available in the store.
To greet someone means to ignore them.
To greet someone means to ignore them.
What does an attentive staff member do?
What does an attentive staff member do?
What does it mean to be polite?
What does it mean to be polite?
What is a discount?
What is a discount?
A promotion is a method to discourage sales.
A promotion is a method to discourage sales.
What is a refund?
What is a refund?
What does it mean to assist a customer?
What does it mean to assist a customer?
An ______ is something provided at a reduced price or special deal.
An ______ is something provided at a reduced price or special deal.
What is a product?
What is a product?
Restocking means to remove products from the shelves.
Restocking means to remove products from the shelves.
What does display refer to in a retail context?
What does display refer to in a retail context?
What does it mean to recommend a product?
What does it mean to recommend a product?
What is a complaint?
What is a complaint?
Being knowledgeable means lacking information about products or services.
Being knowledgeable means lacking information about products or services.
What does it mean for a store to be tidy?
What does it mean for a store to be tidy?
Study Notes
Vocabulary Summary: Retail Environment
- Retail environment: Refers to both physical and online locations where goods are sold.
- Retail assistant: A staff member designated to help customers locate products and provide service.
- Customer service: Involves the assistance and support given to customers before, during, and after a purchase.
Store Elements and Operations
- Aisle: The pathway between shelving units in a store, facilitating product access.
- Checkout: The designated area where customers process payments for their selected products.
- Inventory: The comprehensive stock of products available at a retail outlet.
Customer Interaction and Service
- Greet: The action of welcoming customers in a friendly manner upon their entry.
- Attentive: The characteristic of being observant and responsive to customer needs.
- Polite: Demonstrating good manners and respect towards customers at all times.
Pricing and Sales Strategies
- Discount: A reduction on the original price of a product to incentivize purchases.
- Promotion: Special offers or deals introduced to boost sales and attract customers.
Returns and Exchanges
- Refund: The process of returning money to a customer when a product is returned.
- Exchange: The act of replacing an item with another product, usually due to customer preference.
Assisting Customers and Recommendations
- Assist: To provide help to customers in finding or understanding products.
- Offer: A proposal of a product at a discounted price or as part of a special deal.
- Product: Any item that is available for sale within a retail store.
Store Maintenance and Presentation
- Restock: The action of replenishing product shelves to maintain inventory levels.
- Display: The strategic arrangement of products to enhance their visual appeal.
- Recommend: The act of suggesting products to customers based on their specific needs.
Customer Feedback and Knowledge
- Complaint: A customer's expression of dissatisfaction, often addressed by store staff.
- Knowledgeable: Possessing in-depth information about products or services offered.
- Tidy: A description of a store that is neat and well-organized, contributing to a positive shopping experience.
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Description
Test your knowledge on vocabulary terms from Lessons 1 to 3. This quiz covers essential terms related to the retail environment, assisting in your overall understanding of retail concepts. Perfect for students looking to enhance their vocabulary in this field.
