Rebuttals Document PDF

Rebuttals Document 1. I already received my items: Response: I'm glad to hear that you were able to successfully process your payment. Please send an email to [email protected], and our customer service team will assist you further. 2. I am not interested! Response: I understand that you ma...

Rebuttals Document 1. I already received my items: Response: I'm glad to hear that you were able to successfully process your payment. Please send an email to [email protected], and our customer service team will assist you further. 2. I am not interested! Response: I understand that you may no longer be interested in [Product]. However, is there anything else you may be interested in from our website? 3. Did my payment go through? Response: The notification we received indicates that the transaction you attempted was unsuccessful. We're reaching out to assist you with this matter. (Please proceed with verifying the customer’s information as per the script.) 4. Why was my card declined? Response: The reason for the card decline was not included in the information forwarded to my department. The details we received include your first and last name, shipping address, the email for order confirmation, the item you attempted to purchase, and the subtotal. (Please return to the relevant section of the script.) 5. Can you give me the card number, and I will confirm it for you? Response: For security and privacy reasons, I’m unable to provide the card number directly. However, I’m happy to help confirm the payment. Once the checkout process is completed, you will receive an email with your invoice. (Optional: Within 3-5 business days, you will also receive an email with your tracking number.) 6. Where did you get my information from? Response: You recently visited our website, Modern Life Trend, and attempted to complete a transaction that was unsuccessful. That’s why we’re contacting you today. (Please proceed with verifying the customer’s information from where you left off in the script.) 7. How do I return my item? Response: To return an item, please email customer service at [email protected] to request a Return Merchandise Authorization (RMA) number. Once you receive the RMA number, securely place the item in its original packaging [and include your proof of purchase], then mail your return to: CLT Computers Inc​ 6413 Bandini Blvd, Commerce, CA, 90040 USA Please note that you will be responsible for all return shipping charges. 8. What is Modern Life Trend? Response: Modern Life Trend is our company website where you can purchase the latest gadgets. (Please return to the script.) 9. How will I be sure the order was completed? Response: As part of your order confirmation, you will receive your order number verbally and an email containing the order number for your reference. Once your order is packed and ready for shipping, we will send you a follow-up email with your tracking number.