Podcast
Questions and Answers
What should a customer do if they want to return an item?
What should a customer do if they want to return an item?
- Contact their bank for a refund
- Email customer service for a Return Merchandise Authorization (RMA) number (correct)
- Ship the item back without a request
- Visit the store in person
The customer is responsible for all return shipping charges.
The customer is responsible for all return shipping charges.
True (A)
What should the customer provide to include with their return?
What should the customer provide to include with their return?
Proof of purchase
Modern Life Trend is the company website where you can purchase the latest _______.
Modern Life Trend is the company website where you can purchase the latest _______.
Match each customer concern with the appropriate response:
Match each customer concern with the appropriate response:
What should a customer do if their payment has not been processed?
What should a customer do if their payment has not been processed?
Customers can expect to receive their tracking number within 3-5 business days after completing the checkout process.
Customers can expect to receive their tracking number within 3-5 business days after completing the checkout process.
What should be included when mailing a return?
What should be included when mailing a return?
Flashcards
I already received my items
I already received my items
This response addresses a customer who has successfully completed their purchase, but is inquiring about the process. It assures the customer that their payment was processed and directs them to customer service for additional inquiries.
I am not interested!
I am not interested!
This response addresses a customer who is no longer interested in a specific product, but seeks to keep the customer engaged by offering other product options.
Did my payment go through?
Did my payment go through?
This response acknowledges a failed payment attempt and informs the customer about it, while offering to assist them with the issue.
Why was my card declined?
Why was my card declined?
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Can you give me the card number, and I will confirm it for you?
Can you give me the card number, and I will confirm it for you?
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Where did you get my information from?
Where did you get my information from?
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How do I return my item?
How do I return my item?
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What is Modern Life Trend?
What is Modern Life Trend?
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Study Notes
Rebuttals Document
- Item Received: Customer service acknowledges successful payment processing. Customer should email [email protected] for further assistance.
- Not Interested: If a customer is not interested in a product, the company offers other products on their website.
- Payment Failure: Payment attempts were unsuccessful, and further customer information verification is necessary.
- Card Decline Reason: The reason for card decline is not included in the provided details. Details include customer name, shipping address, order confirmation email, and purchased item's subtotal.
- Card Number Confirmation: The company will not share card numbers for security reasons but will confirm the payment. Customers will receive an email with their invoice upon completing the checkout process and an optional tracking number within 3-5 business days.
- Information Source: The company's website is the likely source of customer information.
Returning Items
- Return Request: Email [email protected] to request a Return Merchandise Authorization (RMA) number to return an item.
- Packaging: Items should be returned in their original packaging with proof of purchase.
- Shipping Address: Return items to CLT Computers Inc, 6413 Bandini Blvd, Commerce, CA, 90040 USA.
- Shipping Costs: The customer is responsible for return shipping charges.
Company Information
- Company Website: Modern Life Trend (website where customers can purchase items)
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Description
This quiz covers common rebuttals used in customer service scenarios. It includes responses to payment issues, customer inquiries, and product interests. Prepare to test your knowledge on how to effectively handle customer concerns and issues using this guide.
