Analysis Of Data Procedure PDF - Parekh Integrated Services Pvt. Ltd.

# QUALITY MANAGEMENT SYSTEM PROCEDURE ## TITLE: ANALYSIS OF DATA **DOC. NO.:** P-10-04 **Rev. No.:** 02 **Effective Date:** 01-Nov-2022 **Next Review Date:** 31-Oct-2025 ### SUMMARY OF REVISIONS | REVISION NO. | DATE | DESCRIPTION OF CHANGE...

# QUALITY MANAGEMENT SYSTEM PROCEDURE ## TITLE: ANALYSIS OF DATA **DOC. NO.:** P-10-04 **Rev. No.:** 02 **Effective Date:** 01-Nov-2022 **Next Review Date:** 31-Oct-2025 ### SUMMARY OF REVISIONS | REVISION NO. | DATE | DESCRIPTION OF CHANGE | |--------------|------------|-----------------------------------------------------------------------------------------------------------| | 00 | 01-Nov-2013 | New Standard Operating Procedure. | | 01 | 15-Jul-2017 | New Numbering System Defined In 3.0 & 6.0 Abbreviation List added | | 02 | 01-Oct-2021 | In 5.1 Analysis the Customer feedback analysed timeline re-define from twice to once in a year | ### SUMMARY OF REVIEWS | DUE DATE | ACTION | |--------------|----------------------------------------------------------| | 01-Nov-2016 | SOP Reviewed and no changes found | | 01-Nov-2019 | SOP Reviewed and no changes found | | 01-Nov-2022 | SOP Reviewed and no changes found | ### Distribution List: This Document is available with the following: 1. Management Representative 2. PISPL E Learning Portal ### Function | Name | Signature | Date ------- | -------- | -------- | -------- Executive - QA | Harshala Choudhari | | 28-0d-2022 Prepared By | | Badwal. | 28-04-2022 Manager - QA | Sagar Todkar | | 28-Oct-2022 Reviewed By | | | Management Representative | Manish Paratane | Prontame | 31-Oct-2022 Approved By | | | ## 1.0 Purpose : To describe procedure to collect and analyze data which reflect the suitability and effectiveness of quality management system and to identify the opportunities to improve the effectiveness of QMS. ## 2.0 Scope: This procedure is applicable to all working staff, responsible for reviewing of overall assessment of effectiveness of the QMS. ## 3.0 Abbreviations / Definitions: Abbreviations used in PISPL are mentioned in List - F-10-21 ## 4.0 Responsibility: 4.1 It is the responsibility of the warehouse incharge to ensure that this Procedure is adhered within warehouse. 4.2 The responsibility for the execution of the procedure lies with M.R. 4.3 Individual responsibilities are given against each of the activities. ## 5.0 Description: | Sr. No. | Activity | Responsibility | Doc/Ref. No. | | -------- | ------------------------------------------------- | -------------------------------------------------------- | ------------ | | | The procedure includes Collection / source of data, method of analysis | | | | 5.1 | Quality of product stored - Understanding and meeting product handling and Storage requirements. | Warehouse Incharge, Quality Team & M.R. | | | | The source of data: | | | | | Product Storage conditions including temperature, humidity, dust-free, stacking height etc. as per guidelines given by principal company. | | | | | Customer feedbacks. | | | | | Customer complaints. | | | | | Non-Conformances | | | | | Analysis: | | | | | Housekeeping preventive maintenance product storage record shall be analysed for compliance against the defined schedule/ requirements on a monthly basis. | | | | | The Customer Feedback form shall be analysed once in a year. | | | | | Customer complaints shall be analysed once in a month for the closure of the complaint within the defined timelines. | | | | | These shall get reviewed at the time of MRM. | | | | 5.2 | The Delivery Reliability - Applicable for on time delivery of product after receiving order. | Warehouse Incharge & HOD | | | | Source of Data: | | | | | To maintain data on The pick list generated date and time is considered. Actual date and time on which Products get delivered to customer. | | | | | Analysis of Data: | | | | | Depending on lead-time and delivery agreements, a tolerance band is worked out. The ratio of quantity delivered on time to that of the total quantity required shall be worked out as delivery reliability. This shall be done monthly or quarterly basis depending on the quantities involved. | | | | 5.3 | Process performance- Understanding and measuring effectiveness of Activities performed. | Warehouse In-charge, Quality Team & M.R. | | | | Source of Data: | | | | | Warehouse needs to maintain data on- Number of complaints and its causes (e.g. Damage, Expiry, Wrong dispatch etc.) Inventory management | | | | | Analysis of data | | | | | Data need to be analysed for causes contributing to the failures. The data shall be analysed for: | | | | | a) Response time (time taken to contact the customer after he lodges the complaint) b) Resolution time (time taken to resolve complaint) c) The number of complaints reported per month. | | | ## 6.0 Reference: 6.1 Customer Feedback Form - F-10-12 6.2 Non- conformity Log - F-07-01 6.3 Customer Complaint Log F-07-02 6.4 Minutes of MRM - F-10-15 6.5 Abbreviations List - F-10-21