BM425 Change Management PDF

BM425 CHANGE MANAGEMENT Nature of Change and Its Environment Course Facilitator: Dr. ADIMUTHU RAMASAMY Department of Business Studies The PNG University of Technology  After studying this chapter, you should be able to understand the following T...

BM425 CHANGE MANAGEMENT Nature of Change and Its Environment Course Facilitator: Dr. ADIMUTHU RAMASAMY Department of Business Studies The PNG University of Technology  After studying this chapter, you should be able to understand the following Topics:  Environmental forces influencing organisational changes  Internal forces / External forces  Various types of organizational change  Role of change agent in organizational change  Causes of resistance to Organizational change Factors Affecting Organisational Change Factors Affecting Organisational Change External Forces External Forces External Forces External Forces Internal Forces Internal Forces Internal Forces Internal Forces Types of Changes Individual Level Changes Group Level Change Organizational Level Change Organizational Level Change Role of Change Agent Role of Change Agent Role of Change Agent Role of Change Agent Causes of Resistance to Organizational Change Conti… Conti.. Conti.. Conti.. Conti.. Conti.. Conti.. Conti.. Conti..  Overcoming Resistance to Change  Education and communication  This tactic assumes that the source of resistance lies in misinformation or poor communication.  Best used: Lack of information, or inaccurate information  Participation and involvement  Prior to making a change, those opposed can be brought into the decision process.  Best used: Where initiators lack information, and others have power to resist  Facilitation and support  The provision of various efforts to facilitate adjustment.  Best used: Where people resist because of adjustment problems  Overcoming Resistance to Change  Negotiation and agreement  Exchange something of value for a lessening of resistance.  Best used: Where one group will lose, and has considerable power to resist  Manipulation and cooperation  Twisting and distorting facts to make them appear more attractive.  Best used: Where other tactics won’t work or are too expensive  Explicit and implicit coercion  The application of direct threats or force upon resisters.  Best used: Speed is essential, and initiators have power