NinjaOne Product Overview PDF

Introduction to NinjaOne Products Agenda • An introduction to tools in our space • Introduction to Ninja core products • What addons do we sell? • Ninja bundles • How to talk about the Ninja Unified IT Operations platform • Differentiators • Resources Remote Monitoring and Management (RMM) What...

Introduction to NinjaOne Products Agenda • An introduction to tools in our space • Introduction to Ninja core products • What addons do we sell? • Ninja bundles • How to talk about the Ninja Unified IT Operations platform • Differentiators • Resources Remote Monitoring and Management (RMM) What is an RMM? How do MSPs use their RMM? An RMM allows MSPs to monitor and manage client devices. MSPs will use their RMM 24x7 - technicians, engineers, and helpdesk staff will use their RMM for almost everything they do. Why do MSPs need an RMM? • Providing remote support to an end-user • Making configuration changes to an endpoint • Remediating a ticket • Deploying software • Deploying a patch To manage devices across heterogenous client environments. Endpoint Management (UEM) What is Endpoint Management? How do IT teams use their UEM? An endpoint management tool allows IT teams to centrally manage servers and enduser endpoints. Endpoint management tools are often used by the helpdesk, engineering, and infrastructure teams to: Why do business need UEM? • Provide remote support to end-users • Setup computers and deploy software • Patch servers, workstations, and laptops • Remediate a ticket • Monitor infrastructure (servers and networks) To do more with the resources they have. Ticketing What is an IT ticketing tool? How do IT teams use ticketing? A ticketing tool allows IT teams to accept, prioritize, respond to, and manage a queue of IT requests and issues. • Accept tickets from end-users and/or input tasks Why do business need a ticketing tool? • Prioritize tickets based on the severity and impact of the request Ticketing systems provide automation and other tools to reduce the administrative burden of managing IT requests. • Take notes and keep requestors up-todate on ticket progress • Report on efficiency and outcomes Professional Services Automation (PSA) What is a PSA? A PSA is the 2nd core tool all (or most) MSPs use. A PSA helps MSPs organize and deliver on the business side of managed services (customer management, billing, invoicing, marketing, etc) Why do MSPs need a PSA? PSAs are used to help MSP business operations (everything other than service delivery) run effectively and profitably. How do MSPs use their PSA? • Store and document customer information • Track and report on billing • Invoice customers • Manage their sales and marketing pipeline • Ticketing Backup (BCDR) What is a backup tool for? How do MSPs & IT teams use backup? A backup tool makes one or more copies of data on an endpoint (server, workstation, laptop) and stores a copy (or copies) of that data on other systems. • Restore server data and configurations in case of a disaster Why do business need backup tools? • Recover operations in the event of a ransomware attack Copying and storing data in a dedicated backup appliance and/or in the cloud allows businesses to restore lost or stolen data in the event of a ransomware attack, accidental deletion, or disaster (fire, flooding, etc). • Restore files that were deleted accidently be end-users IT Documentation What is an IT documentation tool? A documentation tool helps IT team centrally document information important to their managed environments so they can easily be referenced (e.g. passwords, approval processes, points of contact, device relationships). Why do business need a ticketing tool? Documenting information and processes makes it easier to ramp new technicians, reduces key man risk, and helps IT teams be more efficient. How do IT teams use ticketing? • Store and share credentials • Document and review processes • Store and share process knowledge • Map environment details for faster remediation (i.e. what device is the domain controller?) Remote Access (or Control) What is a remote access tool? How do MSPs / IT teams use remote access? A remote access tool allows a technician to take hands-on control of a remote endpoint. They can see the device’s screen and control inputs (mouse / keyboard). • Walk an end-user through a task to teach them how to do something Why do businesses need remote access? Remote access tools are the primary tool a helpdesk (MSP or IT) will use to provide 1:1 remote support to end-users. • Provide hands-on support to fix a problem • Provide support during off-hours through unattended access • Install applications NinjaOne core products NinjaRMM / Endpoint Ninja NMS Ninja Data Protection Remotely monitor, manage, and secure any device anywhere. #1rated RMM for 3+ years (G2). Get full visibility into all your SNMP-enabled devices directly integrated in NinjaOne. Flexible, cloud-first backup for servers and endpoints. Built for MSPs and remote / hybrid work. Ninja Remote Ninja Ticketing Ninja Documentation Quickly and securely take control of devices for 1:1 support. Seamlessly integrated in Ninja. Improve service delivery efficiency with context-rich, actionable automated IT ticketing. Securely document credentials, processes, and knowledge for more efficient technicians. NinjaOne addons Bitdefender SDK Bitdefender GravityZone TeamViewer Integrated entry-level antimalware solution. Deploy, alert, and remediate in threats Ninja. Advanced security suite with NGAV, EDR, email security, and more. Integration in progress. Integrated, secure, one-click remote access solution. Webroot SentinelOne (MSP Only) Splashtop Integrated entry-level antimalware solution. Deploy, alert, and remediate in threats Ninja. NGAV and Endpoint Detection and Response (EDR) suite with optional MDR addon. Integrated, secure, one-click remote access solution. Ninja Bundles (IT) Ninja Professional (Core +) • Remote Access (Remote, Teamviewer, Splashtop) • Access to Connectwise Control integration Ninja Core • Monitoring and alerting • IT automation • Asset discovery • Self-service portal • IT asset inventory • Activity tracking & reporting • Dynamic device groups • Patch management • Software management • Remote management tools • Script deployment • Integrations & API Ninja Complete (Pro +) • Ninja Data Protection (Backup) Agent • 20 GB (workstation) / 250 GB (server) storage • Ninja Ticketing (unlimited users) • Mobile app • Custom branding • RBAC & SSO • Credential management Ninja Ultimate (Complete +) • Bitdefender GravityZone standard CONFIDENTIAL INFORMATION PROPERTY OF NINJAONE Ninja Bundles (MSP) Ninja Professional (Core +) • Remote Access (Remote, Teamviewer, Splashtop) Ninja Core • Monitoring and alerting • Activity tracking & reporting • Asset discovery • Integrations & API • IT asset inventory • Mobile app • Dynamic device groups • Custom branding • Patch management • RBAC & SSO • Software management • Credential • Remote management management tools • Ninja Ticketing • Script deployment (up to 3 free) • IT automation • Ninja Documentation • Self-service portal (up to 3 free) • Access to Connectwise Control integration Ninja Protect (Pro +) • Ninja Data Protection (Backup) Agent • Bitdefender GravityZone with ATS & EDR CONFIDENTIAL INFORMATION PROPERTY OF NINJAONE What Customers Buy Corporate IT MSP Product Adoption Product Adoption Ninja Basic 13% (EP) Ninja Basic 6% (EP) Ninja Basic + AV 1% (EP) Ninja Basic + AV 2% (EP) Ninja Pro 74% (EP) Ninja Pro 71% (EP) Ninja Pro + AV 7% (EP) Ninja Pro + AV 17% (EP) Bundle 3% (EP) Bundle 2% (EP) NMS 8% (AC) NMS 5% (AC) Backup 2% (AC) Backup 3% (AC) Documentation 2% (AC) Documentation 3% (AC) Ticketing 17% (AC) Ticketing 5% (AC) The Unified IT Management Platform CENTRALIZED SINGLE-PANE MANAGEMENT ENDPOINT MANAGEMENT PATCH MANAGEMENT SOFTWARE DEPLOYMENT MONITORING & ALERTING TASK AUTOMATION ENDPOINT SECURITY BACKUP TICKETING ADD-ONS REMOTE ACCESS INTEGRATIONS The Unified IT Management Platform CENTRALIZED SINGLE-PANE MANAGEMENT REMOTE MONITORING AND MANAGEMENT PATCH MANAGEMENT SOFTWARE DEPLOYMENT MONITORING & ALERTING SCRIPTING & AUTOMATION ADD-ONS REMOTE ACCESS INTEGRATIONS ENDPOINT SECURITY BACKUP TICKETING DOCUMENTATION Thank you for your time NAM (888) 542-8339 UK +44 (0)20 3880 9027 DE +49 (0)30-76758700 FR +33 (0)800 91 09 90 [email protected]