ACH IAT Mexico Overview PDF

**ACH IAT Mexico Overview:** This guideline details the information and steps required to process a request to send funds via ACH to Mexico. This service is only offered to our members and funds will be withdrawn from their account at Alliance Catholic Credit Union. IAT Originators and their intende...

**ACH IAT Mexico Overview:** This guideline details the information and steps required to process a request to send funds via ACH to Mexico. This service is only offered to our members and funds will be withdrawn from their account at Alliance Catholic Credit Union. IAT Originators and their intended receivers must be natural persons. Following these steps will assist in the safe guarding of our member and the credit union. **Limits and Fees:** The maximum limit per transaction is \$3,000.00. Funds will be sent in US funds only and received in Pesos. The request must be sent to Deposit Operations no later than 1:00 pm to ensure processing before Federal Reserve Bank's cutoff time. IAT ACH transactions are not eligible for same day processing. The processing fee charged to member is \$8.00. A review of the account will be required, by branch employee, to ensure the availability of the funds being sent. The funds and fee **must be** available in the account prior to sending request to Deposit Operations. Deposit Operations will withdraw the funds and fee when processing. **Requirements:** All requests must include completed and signed Mexico Outgoing International ACH Transfer Request form along with the Mexico ACH IAT Request Checklist. Requests must be made in person. Email to Deposit Operations department for processing. The form **must be completely** filled out along with the CLABE number (an 18-digit number). The forms are fillable PDF's and located in the spec file dropdown titled ACH IAT Mexico. **Disclosure:** Once Deposit Operations has submitted information the member will receive a disclosure. Funds should be available the next business day at the receiving financial institution, excluding Mexico holidays. RETAIL PROCEDURE FOR WIRES Overview: This procedure will outline the steps required for Retail staff to submit a wire request to Deposit Operation. Member's may request a wire transfer in person, by email, or by phone call. These steps will assist in the safe guarding of our member and the credit union to the potential risk of fraud. Limits: Authorization limits have been set to provide guidance for submitting wire requests. Reference Domestic & International Wire Authorization Limits document for limit amounts. When a wire request is over the receivers limit an additional authorized person is required to review. The second authorized person will either sign the Wire Checklist or Email the authorization. For Phone or Email requests a notarized signature is required. Docusign, Email, or Phone requests received by \"known\" members of the credit Union may be accepted with approval of one of the following: VP Deposit Operations, VP Retail, or a member of Executive Team to wave the notary requirement. Documentation: Completed and Signed Wire Request Form (Domestic or International), Copy of Member's ID, Wire Checklist, Notary Verification (when applicable) and any additional documents provided by member. Retail is responsible for validating as much information as possible on the Wire Request forms and from the member's account. All wire forms MUST BE complete and legible before sending to Deposit Operations. Cutoff Times: Deposit Operations will accept wires up to 3:00 pm Monday-Friday for domestic wires and 1:00 pm Monday-Friday for International wires. Deposit Operations may accept and process requests after the times stated however not passed 4:30 pm. If a request is received after the cutoff time the representative will hold the request until the next business day. The box on the Wire Checklist should be marked to indicate request made after 4:30 pm prior business day. Receiving Request in Branch 1\. Verify the member's identity and obtain a copy of their ID. 2\. Assist member with the Wire Transfer Request form and verify the completed form is signed and dated. 3\. Sign and complete the CU Employee information at the bottom of the form. 4\. Email the completed wire request form to Deposit Operations along with the completed Wire Checklist and copy of their ID. Subject line should have wire and the member's name, ex. Wire John Doe. 5\. INTERNATIONAL WIRES IN BRANCH ONLY -- Email the International Wire Request Form to Deposit Operations. For non-business members they must be present in order to receive proper disclosures. a\. The first set of disclosures will be emailed to the branch for the member b\. The wire will be created and second set of disclosures emailed to the branch for the member c\. From the time stamp on the second set of disclosures the member has 30 minutes to rescind the wire request d\. If the member chooses to stop the wire request, a call needs to be made to Deposit Operations at ext. 4930 Effective/Revised Date: June 16, 2022 e\. The member will need to make a written statement on the original Wire Transfer Request by stating "Stop Wire Transfer" with their signature, date and time. f\. Immediately email the written request form to Deposit Operations g\. If the member does not request a stop or it's after the 30 minutes the wire will be released Receiving Request by Phone 1\. When a request for a wire transfer is received the representative will verify the identity of the member making the request. 2\. Send the Wire Request Form to be completed and signed by the member. This form will be emailed to the email address already on file. The form cannot be emailed to an alternate email that is not already on file for the member. Inform the member a copy of their ID is required when form is returned. 3\. Continue to Receiving Signed Form via Email when the member returns the completed document. Receiving Signed Form by Email When receiving the signed form, verify the member's signature to what the credit union has on file. If there is not a valid signature to compare with, see Manager's Approval via Phone or Email 1\. When a notary is required the representative will verify the notary listed on form is an actual active notary within the county listed. For the state of Michigan use the link and search for Notary Services: https://www.michigan.gov/sos 2\. Complete the Wire Checklist to ensure all steps were followed. Send the completed checklist with the wire request form along with the copy of the ID and any additional documents to Deposit Operations to process. Note: All wire forms MUST BE complete and legible before sending to Deposit Operations. Manager's Approval via Phone or Email 1\. For any member requests over \$1,000.00 or business requests over \$25,000.00, the manager will perform the following steps to ensure the safe guarding of our member's funds and the integrity of the credit union by: a\. Review the process the employee used to identify the member b\. Verify signature on form c\. Identify the member by appropriate means d\. Place a follow up call to the member from number(s) already listed on the account and document on the Wire Checklist. 2\. Once the member has been properly identified, finish completing the Wire Checklist along with the copy of ID and wire form. Email to Deposit Operations to process. Configure Credit Card: When instant issuing the card, click on Set a Custom Expiration Date and input the month/year in which the card will expire. This should be the same month in which the card was created, and add 4 years out. Example card was created on December 11, 2018, the expiration date would be input as 12/22. Click the box for Specify miscellaneous and special flag fields. This will open additional fields that require information. Input the following information: Interest Rate Code the member qualified for located on the order form The member's Base Account \# for Symitar; this is what creates the external loan tracking in under the member's account The Card Type which tells the system if it is unsecured, or share secured Enter the App Branch \# to indicate which branch input the application; this is important for tracking purposes 6\. Other Information, Input the following information: Credit limit (do not include decimals, example input 500) Credit Bureau Report Code, select the report type by clicking on the drop down and choosing the correct code; example Individual, Joint or Authorized User Credit Score, input form the order form Select the correct Credit Life Insurance Flag if the cardholder accepted debt protection o 1 Life Plus, Disability & Unemployment o 2 Life Plus o 3 Life Plus & Disability § Note these codes can change, please reference order form For Savings and Checking Account Numbers input the Symitar 13-digit MICR number for each Select EN-American English for the Language field All other fields leave as defaulted Then click Create Account 7\. After clicking Create Account, Springboard will then display a screen with the new card number and information. To open the card record in Springboard click on the card number and it will display the card record information. 8\. Copy and paste the card number into CardWizard Web to create the credit card plastic if needed. Notary Public A notary's main function is to authenticate signatures on various documents for members. This service is also available to non-members. Notary Public Procedure - [**Requirements**](https://alliancecatholic.helpdocs.io/branch-processes/notary-public-procedure#requirements) - [**Notary Process**](https://alliancecatholic.helpdocs.io/branch-processes/notary-public-procedure#notary_process) - [**Prohibitions**](https://alliancecatholic.helpdocs.io/branch-processes/notary-public-procedure#prohibitions) - [**Record Keeping**](https://alliancecatholic.helpdocs.io/branch-processes/notary-public-procedure#record_keeping) Requirements Staff must be commissioned Notary Public with the State of Michigan. The document ([unsigned]) that requires the Notary Service Valid government issued identification that contains a picture & a signature (i.e., State ID, Driver\'s License, Military ID, Passport, etc.) For more information, see the [**State of Michigan Notary Public website**](https://www.michigan.gov/sos/0,4670,7-127-1633_95527_95529---,00.html). Notary Process 1. Identify the individual with valid government issued identification that contains a picture & a signature (i.e., State ID, Driver\'s License, Military ID, Passport, etc.) 2. Have the individual sign the document in your presence. 3. Complete the notarial certificate. Prohibitions - A Notary cannot certify or notarize that a record is an original or a true copy of another record. - A Notary cannot notarize his or her own signature or take their own deposition. (The safest course of action is to never have a notary act as a signing witness and notarize the same document because a notary cannot notarize their own signature.  A notary may witness the signing of the document and notarize the same document as long as the notary public is not notarizing their own signature. This means that if the witness's signatures are required to be notarized, the notary public will only be able to notarize the record owner's signature and the other witness. Best practice in this type of case is to have two witnesses e.g. friends, co-workers, neighbors, etc. witness the document and only have a notary complete the document notarization.  Another option is to enlist another notary to notarize the notaries (witness) signature as a notary public cannot notarize their own signature.) - A Notary cannot claim to have powers, qualifications, rights or privileges that the office of Notary public does not provide, including the power to counsel on immigration matters. - A Notary cannot use any term that implies the Notary is an attorney. - A notary cannot advertise in a foreign language, unless the following statement is prominently displayed in the same language: \"I am not an attorney and have no authority to give advice on immigration or other legal matters.\" The appropriate fees as specified by statute must also be displayed. - A Notary cannot use the term \"notario publico\" or any equivalent non-English term. - A Notary cannot perform a notarial act in connection with a transaction if the Notary is named in the transaction or has a direct financial or beneficial interest in the transaction. - A Notary cannot perform a notarial act for a direct lineal ancestor or descendant family member as listed below:  - Spouse (current) - Grand and Great Grant Parents - Parents - Children - Grand and Great Grand Children - Stepchildren - Siblings - Half-Siblings - In-Laws (Current) - Note:  A Notary public may perform notarizations for Aunts, Uncles, Cousins, former spouses and former in-laws. Record Keeping Staff should maintain a Notary Record Book with the following information: - The date, time, and nature of the notarial act. - A description of the record, if any. - The full name and address of each individual for whom the notarial act is performed. - The identification method used. - The fee charged, if any, by the Notary public. Member Verification Member verification is required when transacting on an account, opening a new account, making changes to an existing account, applying for loans, or relaying member information. In-person verification - State ID - Must be valid, not expired - Drivers License - Must be valid, not expired - Passport - Must be valid, not expired - Birth Certificate - Youth Members only who do not have State ID If member's address is not current on their DL when opening an account, they must provide proof of the current address. Acceptable proof: Utility Bill, Lease Agreement. Over the phone verification We require at least 3 verification questions. You can ask any 3 of these. For a member that has a Tel Password, Code Word or Password listed as a Comment on their account, you will need to ask that question, along with one additional identifier below. If they do not know their code word, 3 verifications questions below must be asked. A close up of a sign Description automatically generated - Last 4 of your social security number - Mother\'s maiden name - If there is a joint owner on the account and you are speaking with the primary member, \"Who is the joint member on your account?\" Or vice versa. - If there isn\'t a joint member, you can ask \"Who is the joint member on your account?\" but the member\'s answer should be, \"I don\'t have a joint member\". - If there is a beneficiary listed on the account, you can ask, \"Who is the beneficiary on your account?\" Or you can ask the same question to someone who may not have a beneficiary listed and their answer should be, \"I don\'t have a beneficiary on my account\". - You can ask, if they receive a direct deposit, \"Where does your direct deposit come from? Or \"How much is your direct deposit?\". - You can ask for driver\'s license number. - \"What type of accounts do you have with ACCU?\". Or \"What other product do you have with ACCU?\". - \"What was the last transaction you did with your debit card? Or if they have an ACH withdrawal that comes out, \"I see you have an automatic withdrawal that comes out of your account, what is the name of that merchant?\". We DO NOT ask for birth date, address, email or phone number for verification questions. This information should ONLY be discussed after verifying the member.