Dallas Fire Rescue Manual of Procedures PDF

MANUAL OF PROCEDURES TABLE OF CONTENTS DALLAS FIRE RESCUE 100.00 - ORGANIZATION 101.00 OFFICE OF THE FIRE CHIEF 102.00 OFFICE OF THE EXECUTIVE ASSISTANT CHIEF OF STAFF 103.00 EMERGENCY RESPONSE, SPECIAL OPERATIONS, & EMS BUREAU 104.00 TRAIN...

MANUAL OF PROCEDURES TABLE OF CONTENTS DALLAS FIRE RESCUE 100.00 - ORGANIZATION 101.00 OFFICE OF THE FIRE CHIEF 102.00 OFFICE OF THE EXECUTIVE ASSISTANT CHIEF OF STAFF 103.00 EMERGENCY RESPONSE, SPECIAL OPERATIONS, & EMS BUREAU 104.00 TRAINING AND SUPPORT SERVICES BUREAU 105.00 COMMUNICATIONS AND RECRUITING BUREAU 106.00 FIRE PREVENTION AND INVESTIGATION BUREAU 107.00 FINANCIAL SERVICES BUREAU 200.00 - ADMINISTRATION 201.00 AWARDS AND RECOGNITION 202.00 COMPUTER EQUIPMENT PROCUREMENT 203.00 OPEN RECORDS REQUEST (ORR) 204.00 RECORDS MANAGEMENT 205.00 FINANCIAL SERVICES 206.00 INFORMATION TECHNOLOGY (IT) POLICY 207.00 CHANGES TO MANUAL OF PROCEDURES & STANDARD OPERATING PROCEDURES 300.00 - DEPARTMENT OPERATIONS 301.00 ALCOHOL AND CONTROLLED SUBSTANCES (AD 3-49) WELLNESS 302.00 AND FITNESS PROGRAM 303.00 EXPLORER PROGRAM 304.00 CRITICAL INCIDENT STRESS MANAGEMENT 305.00 OPERATIONAL READINESS ASSESSMENT AND TRAINING PLAN 306.00 FUNERAL PROCEDURES 307.00 FATALITY INVESTIGATION OF A MEMBER 308.00 DALLAS FIRE RESCUE CONTINUING EDUCATION PROGRAM 309.00 TRAINING LEAVE AND TRAVEL PROCEDURES 310.00 LOGO PROGRAM 311.00 MEDIA AND PUBLIC RELATIONS 312.00 NON-DFR RIDERS 313.00 NOTIFICATION OF NEXT OF KIN 314.00 DEPARTMENTAL COMMUNICATIONS 315.00 RADIO COMMUNICATIONS 316.00 CELLULAR TELEPHONE COMMUNICATIONS 317.00 STREET ACCESS AND DEVELOPMENT 318.00 US FLAGS 319.00 VEHICLE COLLISIONS 320.00 WORK LOCATION AND ASSIGNMENT BID PROCESS 321.00 ADOPT-A-STATION PROGRAM 322.00 COMMAND TECHNICIAN TRAINING 323.00 BED BUG REMEDIATION AND PREVENTION POLICY 324.00 PROBATIONARY TRAINING AND EVALUATION PROGRAM (PTEP) 400.00 - PAY AND PERSONNEL 401.00 ON-DUTY INJURIES AND ILLNESSES 402.00 OFF-DUTY INJURY AND ILLNESSES 403.00 LIMITED DUTY 404.00 INJURY/WAGE SUPPLEMENTATION 405.00 PERSONNEL/UNIT FILE FOLDER(S) 406.00 SPECIAL PAYS 40700 TUITION REIMBURSEMENT 408.00 FAIR LABOR STANDARDS ACT (FLSA) 409.00 SURVIVORS BENEFITS FOR FAMILIES OF ACTIVE FIREFIGHTERS 410.00 RETIREMENT APPLICATION PROCESS 411.00 RESTRICTED DUTY PROGRAM 412.00 NEW IDENTIFICATION CARDS 413.00 ATTENDANCE AND SICK LEAVES 414.00 FAMILY AND MEDICAL LEAVE 415.00 LEAVE POLICIES 416.00 TIMECARDS 417.00 WORKPLACE HARASSMENT 418.00 WORKPLACE VIOLENCE 419.00 TEMPORARY ASSIGNMENT PAY 420.00 REAPPOINTMENT AND REINSTATEMENT OF UNIFORMED MEMBERS 421.00 PAYROLL REPORTING 140 AUTHORIZATION 422.00 MILEAGE REIMBURSEMENT 423.00 DAILY STAFFING 424.00 LEAVE SCHEDULING PROCEDURES 425.00 FAILURE TO RETURN FROM LEAVE 426.00 DEPARTMENTAL LATERAL REASSIGNMENTS 427.00 SUBSTANCE ABUSE REHABILITATION LEAVE 428.00 LATERAL ENTRY OF UNIFORMED MEMBERS 500.00 - INTERNAL INVESTIGATIONS AND DISCIPLINE 501.00 DISCIPLINE PHILOSOPHY 502.00 COMPLAINTS 503.00 MEMBER RIGHTS 504.00 INVESTIGATIONS 505.00 INVESTIGATION REVIEW PROCESS 506.00 DISCIPLINARY HEARING 507.00 SPECIAL PROCEDURES 508.00 CORRECTIVE ACTION AND DISCIPLINE 509.00 ADMINISTRATIVE LEAVE 510.00 NOTIFICATION FOR LICENSE 511.00 FORMS 600.00 - EMERGENCY RESPONSE PROCEDURES 601.00 COLD WEATHER PROCEDURES 602.00 FIRE AND ARSON INVESTIGATOR REQUEST 603.00 FIRE HYDRANT PREVENTATIVE MAINTENANCE PROGRAM 604.00 CARE OF FIRE HOSE 605.00 WATCH DUTY 606.00 AFTER ACTION REPORTS 607.00 RESPIRATORY PROTECTION PROGRAM 608.00 BALLISTIC PROTECTIVE EQUIPMENT 609.00 NATIONAL FIRE INCIDENT REPORTING SYSTEM (NIMS) 610.00 SMOKE ALARM INSTALLATION 611.00 RECALL OF OFF-DUTY PERSONNEL 612.00 PRE-INCIDENT PLANNING 613.00 COMPANY EVOLUTIONS 614.00 RIDE-UP POLICY: CAPTAIN TO ACTING BATTALION CHIEF 615.00 NEAR MISS REPORTING 616.00 SUB CALLS (TRADE TIME) 617.00 DIGITAL COMBUSTION TRAINING PROCEDURES 700.00 - CODE OF CONDUCT 701.00 OATH OF OFFICE 702.00 GENERAL CONDUCT 703.00 NOTIFICATIONS 704.00 CITY ACTIVITIES 705.00 POLITICAL ACTIVITIES 706.00 FRATERNIZATION 707.00 ON-DUTY CONDUCT 708.00 OFFICERS AND SUPERVISORS 709.00 SWORN MEMBERS 710.00 PERSONAL APPEARANCE AND UNIFORM STANDARDS 711.00 SOCIAL MEDIA PROCEDURES 800.00 - VEHICLES, FACILITIES, AND EQUIPMENT 801.00 VEHICLES 802.00 FACILITIES 803.00 EQUIPMENT 804.00 STOLEN, LOST, OR DAMAGED EQUIPMENT PROCEDURES 805.00 STATION ACTIVITY AND FACILITY AND APPARATUS CLEANLINESS 806.00 POLICES 807.00 FIRE STATION AND APPARATUS SECURITY 808.00 PERSONAL PROTECTION ENSEMBLE – SELECTION CARE AND MAINTENANCE 900.00 - INSPECTION AND LIFE SAFETY EDUCATION 900.00 ROUTINE INSPECTIONS 901.00 PUBLIC EDUCATION 902.00 SPECIAL PROCEDURES 903.00 ADMINISTRATIVE PROCEDURES  MANUAL OF PROCEDURES 100.00 ORGANIZATION Table of Contents DALLAS FIRE-RESCUE 100.00 ORGANIZATION 101.00 OFFICE OF THE FIRE CHIEF 102.00 OFFICE OF THE EXECUTIVE ASSISTANT, CHIEF OF STAFF 103.00 EMERGENCY RESPONSE, SPECIAL OPERATIONS, AND EMS BUREAU 104.00 TRAINING AND SUPPORT SERVICES BUREAU 105.00 COMMUNICATIONS AND RECRUITING BUREAU 106.00 FIRE PREVENTION & INVESTIGATIONS BUREAU 107.00 FINANCIAL SERVICES BUREAU  MANUAL OF PROCEDURES 100.00 ORGANIZATION Effective: 2/1/2012 DALLAS FIRE-RESCUE Revised: 11/23/2021 100.00 ORGANIZATION 100.01 Purpose of the Department Dallas Fire-Rescue exists to provide the citizens of Dallas the most effective and rapid fire, emergency, medical, rescue and prevention services in an ever-changing environment. 100.02 Vision Statement To be the best trained, technologically advanced, customer-focused fire service organization in the country. 100.03 Mission Statement Our Mission is to prevent and suppress fire, educate, and rescue citizens, provide emergency medical services, promote public safety and foster community relations. 100.04 Core Values Integrity, Dedication, Diversity, Respect, Compassion and Customer Service 100.05 Organizational Values To consistently exceed the citizens’ expectations by providing professional quality customer service with compassion and integrity through a dedicated workforce that represents and respects our diverse community. Page 1 of 6 100.06 Organizational Chart Page 2 of 6 100.07 Organizational Chart – Training and Support Services Page 3 of 6 100.08 Organizational Chart – Communications and Recruiting Page 4 of 6 100.09 Organizational Chart – Fire Prevention and Investigations Page 5 of 6 100.10 Organizational Chart – Emergency Response, EMS, and SPOPS Page 6 of 6  MANUAL OF PROCEDURES 101.00 OFFICE OF THE FIRE CHIEF Effective: 2/1/2012 DALLAS FIRE-RESCUE Revised: 06/08/2022 101.00 THE OFFICE OF THE FIRE CHIEF Will be composed of the Fire Chief (800) who will: A. Be appointed by and directly responsible to the City Manager. B. Have ultimate responsibility for administration, command, and external relations of the Department. C. Develop and propose such programs to the City Manager as deemed necessary to maintain a modern, efficient, and effective Fire-Rescue Department. D. Develop, present, and justify budget estimates for departmental operations. E. Appoint without examination, to serve at the pleasure of the Fire Chief, executive level positions as specified in the City Charter. F. Maintain high standards of confidence through instruction and training for and by members of the Department. G. Have these direct-reporting subordinate levels 1. Executive Assistant, Chief of Staff (801) 2. Strategic Planning 3. Executive Assistant 4. Public Information Office 5. Medical Director 6. Financial Services Bureau 101.01 The Executive Assistant, Chief of Staff (801) will be an Assistant Chief who will: A. Be appointed by and directly responsible to the Fire Chief. B. Have these direct-reporting subordinate levels 1. Training and Support Bureau 2. Communications and Recruiting Bureau 3. Fire Prevention and Investigation Bureau 4. Emergency Response, Special Operations, and EMS Bureau 5. Safety Division 6. Internal Affairs 7. Chaplains 8. Administration Lieutenant (818) Page 1 of 3 101.02 The Financial Services Bureau will be managed by an Assistant Director (838), who will: A. Be directly responsible to the Fire Chief, (800). B. Have these direct areas of responsibility 1. Budget Development and Financial Oversight 2. Grant, Trust and Bond Program Management 3. Procurement 101.03 The Public Information Office (881) will be staffed by a uniformed member who will be designated as the Public Information Officer (PIO) , and who will: A. Represent the Department to the media and the citizens of Dallas. B. Serve as primary contact between the Department and the media. C. Foster positive community relations by keeping individuals and organizations in affected communities informed and enabling them to express their concerns to the media, fire personnel and elected officials. D. Provide communications to elected officials such as Council Members, the Mayor as well as the City Manager to keep them informed of occurrences within the City of Dallas as well as their respective Council Districts. E. Communicate timely and accurate information to the media and the public regarding significant incidents through consultation with incident command, fire personnel and arson investigators as necessary. F. Maintain communications with personnel from all divisions in order to locate positive information that may be newsworthy. G. Provide updates to the Office of the Fire Chief of any unusual or developing incidents 24 hours a day. H. Provide updates to the On-Call Chief of any unusual or developing incidents 24 hour a day I. Refer to MOP 311.05 for response criteria. 101.04 Medical Director The purpose of the Medical Director is to provide physician control for the medical direction/supervision of pre-hospital care delivered by certified EMS personnel. The Medical Director will supervise and coordinate with the Deputy Medical Directors, DFR Command Staff, EMS Council and other stakeholders to ensure DFR’s emergency medical practices and patient care are managed and strategically planned to maximize the department’s resources while ensuring the citizen’s needs for quality pre-hospital emergency care are met per the expectations of City and DFR Management. 1. Medical Director qualifications: a) A physician licensed to practice in Texas. b) Familiar with the design and operation of the DFR’s EMS operations. Page 2 of 3  c) Experienced in pre-hospital emergency care of acutely ill and injured patients. A. Deputy Medical Directors The Deputy Medical Directors will report to the DFR Medical Director and assist with review and development of improvements associated Emergency Medical Service operations, Quality Improvement/Quality Assurance functions support, and other responsibilities as assigned by the Medical Director in coordination with the EMS and Communication Bureau chief officers Page 3 of 3  MANUAL OF PROCEDURES 102.00 OFFICE OF THE EXECUTIVE ASSISTANT, CHIEF OF STAFF Effective: 02/1/2012 DALLAS FIRE-RESCUE Revised: 06/08/2022 102.00 OFFICE OF THE EXECUTIVE ASSISTANT, CHIEF OF STAFF Will be composed of the Executive Assistant, Chief of Staff, (801) who is appointed by, and directly responsible to, the Fire Chief. A. Assist in the formulation and administration of the policies, rules, regulations, and procedures governing the members and operations of the Department. B. Be responsible for the enforcement of all policies, rules, regulations and procedures of the Department within the Emergency Response and Special Operations Bureaus. C. Respond to alarms and special calls and may assume command or assist the Incident Commander, as appropriate. D. Will perform the duties of the Fire Chief and is responsible for all activities of the Department when designated E. Have these direct- subordinate levels 1. Training and Support Bureau 2. Communications and Recruiting Bureau 3. Fire Prevention and Investigation Bureau 4. Emergency Response, Special Operations, and EMS Bureau 5. Safety Division 6. Internal Affairs 7. Chaplains 8. Administration Lieutenant (818) 102.01 The Training and Support Services Bureau will be commanded by an Assistant Chief (802), who will: A. Be appointed by the Fire Chief and directly responsible to the Chief of Staff (801). B. Have these direct areas of responsibility 1. Training 2. Maintenance Clothing and Supply Facility Coordination 3. Serve as the Civil Service Liaison Page 1 of 7 102.02 The Communications and Recruiting Bureau will be commanded by an Assistant Chief (803), who will: A. Be appointed by the Fire Chief and directly responsible to the Chief of Staff (801). B. Have these direct areas of responsibility 1. Fire Dispatch & Technology 2. Recruiting and Retention 3. Serve as the Department Liaison 4. Diversity, Equity, and Inclusion Division 5. Responsible for Memorandum of Understanding Agreements / Interlocal Agreements 102.03 The Fire Prevention and Investigation Bureau will be commanded by an Assistant Chief (804) who will: A. Be appointed by The Fire Chief and directly responsible to the Chief of Staff (801). B. Have these direct areas of responsibility 1. Inspection and Life Safety Education 2. Investigations and Explosive Ordnance Disposal 102.04 The Emergency Response, Special Operations and Emergency Medical Services Bureau will be commanded by an Assistant Chief (805), who will: A. Be appointed by the Fire Chief and directly responsible to the Executive Assistant, Chief of Staff (801). B. Is responsible for the management of the Emergency Response, Special Operations and Emergency Medical Services Bureau and will have functional authority for its operational efficiency. C. Have the direct subordinate level 1. Executive Deputy Chief (808) 102.05 Safety Division A. Deputy Chief, Safety (809) 1. Is appointed by the Fire Chief and is directly responsible to the Executive Assistant, Chief of Staff (801). 2. Will become certified and act as the DFR Health and Safety Officer, in accordance with NFPA 1521. 3. Will liaison with the DFR Internal Affairs Division and the City of Dallas Risk Management Office on all matters related to member safety, specifically driving regulations, and injury and accident reporting and analysis. 4. Will act as the Assistant Chief (801) when requested. 5. Will respond to alarms and special calls and may assume Command or assist the Incident Commander as appropriate. Page 2 of 7  6. Will have these direct subordinate levels: a. Shift Safety Battalion Chiefs (832) b. Captain, Wellness and Fitness (831) c. Captain, Personal Protective Equipment and Safety (824) d. Lieutenant, SCBA Program Coordinator (851) e. Workers Compensation Manager II (822) f. Resiliency Coordinator g. Fitness Coach h. Communicable Disease Coordinator (775) B. Shift Safety Chiefs (832) 1. Have administrative and routine duties that are assigned and monitored by the Deputy Chief of Safety (809). 2. Have emergency and non-emergency response duties and operate under the direction of the Deputy Chiefs (806 and 807). 3. Will develop and update DFR policies related to the Shift Safety BC position. 4. Will maintain a thorough knowledge of DFR SOPs and other best practices related to the ISO position. 5. Will ensure that occupational exposures, illnesses, injuries, fatalities, and collisions involving DFR members are appropriately investigated, documented, and reported. 6. Will act as a health and safety advocate for all members. C. Captain, Wellness and Fitness Coordinator (831) 1. Is directly responsible to the Safety Deputy Chief (809). 2. Will develop and deliver programs, procedures, and policies to improve DFR members’ wellness. 3. Is responsible for all aspects of DFR’s Wellness initiatives. 4. Will perform liaison duties between DFR and all agencies involved in evaluating DFR members’ wellness, as well as those who specifically test our members’ fitness for duty. 5. Will complete additional training and obtain professional certifications related to fire department wellness initiatives as well as NFPA 1582. 6. Will develop and maintain records and reports to ensure compliance with DFR policies and nationally recognized standards. 7. Will perform other duties as assigned by the Safety Deputy Chief (809). D. Physical Fitness Equipment Coordinator (847) 1. Is directly responsible to the Captain, Wellness and Fitness Coordinator (831). 2. Is responsible for maintaining records related to the inventory, location, and status of DFR physical fitness equipment, workout rooms, and the jogging track. Page 3 of 7  3. Is responsible for developing programs and recommending equipment purchases, replacement, and repairs that can improve DFR members’ physical fitness. 4. Will monitor and maintain the DFR monthly Form 158, the Physical Fitness Report. 5. Will serve as the Wellness Champion and is responsible for communicating all requirements and opportunities related to Wellness Points under our current health insurance plan to all DFR members. 6. Will be responsible for obtaining and maintaining certifications related to physical exercise, peer fitness training, and nutrition. 7. Will provide exercise and training opportunities for members who are placed on conditional and restricted duty. 8. Will be responsible for updating and maintaining identification cards for DFR members. 9. Will liaison with the Risk Management Office and provide Remedial Defensive Driving and Defensive Driving Certifications for all DFR members. 10. Will perform other duties as assigned by the Captain, Wellness and Fitness Coordinator (831). E. Lieutenant, Fitness Coach 1. Is directly responsible to the Safety Deputy Chief (809). 2. Is responsible for the management of all aspects of all DFR fitness training programs. 3. Will assess recruit and firefighter strength, mobility, and aerobic health. 4. Will develop physical training programs designed to improve job performance. 5. Will liaison with Academy staff to provide and update a pre-hire training manual, Academy fitness manual, and a fitness curriculum that enhances recruits’ ability to perform required physical tasks. 6. Will examine Battalion Chief and Workers Compensation reports of injury and illness to understand contributing factors related to physical fitness and movement/mobility weakness amongst DFR members, and will develop specific training and corrective measures to reduce these occupational injuries and illnesses. 7. Will obtain certifications and perform continuing education related to physical fitness training, program development, and strength and conditioning coaching. 8. Will perform other duties as assigned by the Safety Deputy Chief (809). F. Captain, Personal Protective Equipment (PPE) and Safety (824) 1. Is directly responsible to the Safety Deputy Chief (809). 2. Will develop and deliver programs, procedures, and policies to educate DFR members on the proper use, care, and maintenance of PPE. 3. Will perform liaison duties between the Emergency Response, Special Operations, and EMS Bureau, Maintenance, Clothing and Supply, and all businesses and regulatory agencies involved with the care, selection, and maintenance of DFR PPE. Page 4 of 7  4. Will become certified to inspect DFR’s PPE. 5. Will be responsible for coordinating the selection and purchase of new PPE. 6. Will develop a PPE cleaning and inspection schedule that meets nationally recognized standards and allows for a reserve inventory of PPE at all times. 7. Will develop and maintain records and reports to ensure compliance with DFR policies and nationally recognized standards. 8. Will be involved in on-duty injury investigations. 9. Will perform other duties as assigned by the Safety Deputy Chief (809). G. Lieutenant, SCBA Program Coordinator (851) 1. Is directly responsible to the Safety Deputy Chief (809). 2. Is responsible for the management of all aspects of the SCBA program and Thermal Imaging Camera (TIC) program. 3. Will supervise and manage the workload and technical proficiency of all DFR certified SCBA Technicians. 4. Will develop and deliver programs, procedures, and policies to educate DFR members on the proper use, care, and maintenance of SCBA and TIC. 5. Will develop and maintain records and reports to ensure compliance with DFR policies and nationally recognized standards. 6. Will perform liaison duties between the Emergency Response, Special Operations, and EMS Bureau, and all businesses and regulatory agencies involved with the care, selection, and maintenance of DFR SCBA and TIC. 7. Will become certified as a SCBA Maintenance and Overhaul Technician. 8. Will be responsible for gathering SCBA records and will be involved in securing evidence and maintaining the chain of custody when a member is seriously injured. 9. Will perform other duties as assigned by the Safety Deputy Chief (809). H. Workers Compensation Manager II (822) 1. Is directly responsible to the Safety Deputy Chief (809). 2. Is responsible for managing the Department’s workers’ compensation and limited duty programs. 3. Will have these direct subordinate levels: a. Coordinator II b. Administrative Specialist 4. Will have liaison responsibility with the following entities: a. City’s Third-Party Administrator b. City’s Workers Compensation Health Care Network c. Police and Fire Pension Board regarding disability pension applications Page 5 of 7 I. Communicable Disease Coordinator (775) J. GIS Specialist III The GIS Specialist III will possess expertise with data analytics, report creation, and oral presentation skills as well as use of GIS software needed to create and design maps to be used by the department’s officers for decision making and ongoing reference. This individual will be directly responsible to the Deputy Chief (809) and will: 1. Provide structured and ad-hoc training to departmental personnel on use of the Pre- Incident Plans program 2. Design and create maps needed for short and long-term planning including special and large organized planning requiring Incident Action Plans 3. Liaison with other City departments to plan for expansion of the City’s hike, bike and walking trails and duties associated with such planning will include marking and mapping constructed trails with 911 Pole marker positions and sharing of such system marking with the department’s members for their reference and use during emergency response. 4. Manage and liaison with other stakeholders involved with the department’s Hydrant Maintenance program 5. Manage and assist with pushing out applications to the department’s fleet of iPad and other smart devices used to obtain information or needed to make use of the Pre-incident Plans program 6. Manage the Department’s pre-incident Plans program 7. Liaison with Haystax Technology (Constellation Program vendor), Dallas Police Department, CIS Department, Downtown Dallas Inc., and regional partners within the North Central Texas Council of Governments concerning pre-incident planning. 8. Provide technical assistance to the DFR ERB Deputy and Battalion Chiefs, district Pre-incident Plans program leaders and other departmental members as requested K. Resiliency Coordinator 1. Will work a 40/hour staff schedule. 2. Is directly responsible to the Safety Deputy Chief. 3. Will develop and deliver programs, procedures, and policies to improve DFR members’ mental health and emotional resilience and wellness. 4. Will maintain a repository of professional services available to DFR members and will assist in referring members to appropriate programs and services. 5. Will keep member referral conversations confidential with the only limitation(s) concerning the abuse or negligence of a child or elderly person or if a member poses a threat of harm to themselves of others. 6. Will maintain professional licensure(s) in one or more of the following fields: Page 6 of 7  psychology, counseling, social work, mental health, and behavioral health. 7. Will complete additional resiliency related training as assigned. 8. Will provide clinical oversight and program coordination for the DFR Peer Support and CISM teams. These teams can also have licensed professionals as members who can provide clinical guidance on specific incidents. 9. Will develop measurements to track data that will be analyzed for program efficacy. 10. Will increase awareness of mental health information to DFR members with the aim to inform and to decrease stigma. 102.06 The Administration Lieutenant will be directly responsible to the Executive Assistant, Chief of Staff (801) A. Perform the duties as directed by the Executive Assistant, Chief of Staff (801) 102.07 Internal Affairs A Commanded by Section Chief. B Have these direct subordinate levels. 1. Office Assistant II-D 2. Captains C Have liaison responsibility with the following entities. 1. Dallas Police Public Integrity 2. Dallas Police Internal Affairs 3. Medical Review Officer 4. Alcohol and Controlled Substance Testing Vendor Page 7 of 7  MANUAL OF PROCEDURES 103.00 EMERGENCY RESPONSE, SPECIAL OPERATIONS, AND EMERGENCY MEDICAL SERVICES BUREAU Effective: 2/1/2012 DALLAS FIRE-RESCUE Revised: 06/08/2022 103.00 EMERGENCY RESPONSE, SPECIAL OPERATIONS, AND EMS BUREAU A. The Emergency Response, Special Operations, and EMS Bureau is commanded by an Assistant Chief (805) who is appointed by the Fire Chief, and directly responsible to the Chief of Staff (801). The Emergency Response, Special Operations, and EMS Bureau Assistant Chief shall: 1. Assist in the formulation and administration of the policies, rules, regulations, and procedures governing the members and operations of the Department 2. Be responsible for the enforcement of all policies, rules, regulations and procedures of the Department within the Emergency Response, Special Operations and Emergency Medical Service Bureaus.. 3. Respond to alarms and special calls and may assume command or assist the Incident Commander, as appropriate. 4. Will perform the duties of the Fire Chief and is responsible for all activities of the Department when designated. 5. Have the direct subordinate level: a. Executive Deputy Chief (808) b. Deputy Chief, EMS (700) c. Deputy Chief, Special Operations (812) B. Executive Deputy Chief, Emergency Response, Special Operations, and EMS Bureau (808) 1. Is appointed by the Fire Chief. 2. Is directly responsible to the Assistant Chief (805) for the proper and efficient discharge of responsibilities. 3. Will assist the Assistant Chief (805) in the formulation and administration of the policies, rules, regulations and procedures governing the members and operations of the Department. 4. Will manage the office of Emergency Response, Special Operations and EMS Bureau, handle routine correspondence, and perform special projects and assignments as directed. 5. Will be responsible for the enforcement of all policies, rules, regulations and procedures of the Department within the Emergency Response, Special Operations, and EMS Bureau Page 1 of 11  6. Will have liaison responsibility with Internal Affairs to coordinate chain of command investigations in the Emergency Response, EMS, and Special Operations Bureau and compile reports/make recommendations. 7. Will act as the Assistant Chief (805) when requested. 8. Will respond to alarms and special calls and may assume command or assist the Incident Commander, as appropriate. 9. Will have these direct subordinate levels: a. Deputy Chief, Emergency Response Division 1 (806) & Division 2 (807). b. Administrative Captain, Emergency Response, Special Operations and EMS Division (814). C. Administrative Captain, Emergency Response, Special Operations and EMS Bureau (814): 1. Will be directly responsible to the Executive Deputy (808) for the proper and efficient discharge of responsibilities. 2. Will be responsible for the efficient distribution of personnel with the Department, including balancing staffing levels within and between the divisions. 3. Will serve as an Emergency Response, Special Operations, and EMS Bureau liaison with other Fire and City of Dallas Departments, as directed. 103.01 EMERGENCY RESPONSE – FIRE AND RESCUE OPERATIONS DIVISION A. Deputy Chiefs, Emergency Response Emergency Response Divisions are commanded by two Deputy Chiefs on each shift; Deputy Chief, Division 1 (806) and Deputy Chief, Division 2 (807). Deputy Chiefs shall: 1. Be appointed by the Fire Chief. 2. Be directly responsible to the Executive Deputy Chief (808) for the proper and efficient operation of their assigned Division and shift. 3. Be responsible for the enforcement of all policies, rules, regulations, and procedures of the Department within their Division. 4. Respond to alarms and special calls when dispatched and assume command and direct operations at emergencies, unless relieved by a superior officer. 5. Supervise and direct activities of Division personnel and departmental policies as they relate to station personnel. The Deputy Chiefs are to be vigilant in seeing that the emergency services provided are kept in a high state of readiness and excellence and they are to be intolerant of inefficiency, incompetency, and complacency. 6. Will submit written reports of calls or contacts they may have with citizens regarding services, actions, conduct of members. 7. Will make recommendations for changes or additions to departmental procedures as is necessary or appropriate. 8. Will check reports and keep such records as are necessary to ensure efficient operation of their division. Page 2 of 11  9. Will, in unusual situations, be authorized to issue such orders and instructions as are in the best interests of the Department. However, they will inform the on-call Chief of their orders or actions. All members of the Department will comply with such orders and instructions. 10. Will act in the capacity of the Assistant Chief (805) when so designated. 11. Will, in the absence of the Fire Chief, Executive Assistant Chief (801), Assistant Chief (805), and the Executive Deputy Chief (808), be in charge of and responsible for all activities of the Department, according to seniority. Should both on-duty Deputy Chiefs be equal in seniority (same date of appointment to the position), the Deputy Chief, Division 1, will be designated as the senior Deputy Chief. 12. Will perform other duties and be available as required by the Assistant Chief (805) or Executive Deputy Chief (808). B. Deputy Chiefs’ Command Technicians, Emergency Response 1. Deputy Chiefs’ Command Technicians are Driver Engineers assigned to the Deputy Chiefs, Divisions 1 and 2. Deputy Chiefs' Command Technicians: a. Are under the direct supervision of the Deputy Chief at all times, except when functioning under the Incident Command System during situations where an on- call Chief or Fire Chief has taken command. At such time, the Command Technician will be subject to that Commander's supervision and direction. b. Are responsible for the proper setup of the Command Post and the transfer to the Command Van when required. This is to be done at fires and/or other incidents utilizing City coordinated emergency plans. On scene, the Command Technician will: 1) Oversee Command Post operations and assist when identifying a need affecting the incident 2) With the assistance of the Battalion Chiefs' Command Technicians, monitor all radio frequencies and respond to all radio transmissions pertaining to the incident. 3) Set up the Command Van for proper operation. 4) Be responsible for the use of the mobile telephones. 5) Be responsible for accurate plotting of proper tactical information as well as information on multiple alarm sign-in board and the logistics pertaining to the incident. 6) Be knowledgeable in firefighting tactics, strategies, and the Incident Command System and see that orders are relayed effectively. c. Will have a thorough knowledge of all Department and City of Dallas emergency plans. d. Will assist the Deputy Chiefs in coordinating the staffing and distribution of Page 3 of 11  personnel within the Division by: e. Determining staffing levels of each district and be proficient in Telestaff. f. Will be responsible for the proper care and maintenance of their assigned vehicle and associated equipment. g. Will have a general knowledge of all major thoroughfares in the entire city. h. Will have specific knowledge of major thoroughfares and block number splits at major intersections within their Division response area. i. Will have a specific knowledge of all fire station locations within their Division response area. j. Will keep abreast of street conditions that would affect the route to any location within their Division. k. Will have a general knowledge of specific target hazard locations within the Division and the quickest and safest route to each. l. Maintain records and submit reports. m. Perform such other duties as required by their Deputy Chief. C. Battalion Chiefs, Emergency Response 1. Emergency Response districts are commanded by Battalion Chiefs. Three Battalion Chiefs are assigned to each battalion district, one for each shift. Battalion Chiefs: a. Are directly responsible to the Deputy Chief in charge of their Division and shift for the proper and efficient performance of duties. b. Will supervise their battalion in accordance with procedures and enforce the policies, rules, regulations, and procedures of the Department within their command. c. Are responsible for the morale, efficiency, and distribution of personnel within their command, including the rotation of paramedic personnel assigned to Rescues. d. Will respond to alarms and special calls when dispatched, assume command, and deploy apparatus and personnel in the most effective manner for the control and extinguishments of fire and preservation of life and property. They also will implement the appropriate level of the Incident Command System and apprise the officers who relieve them of command concerning the situation as it exists at that time. e. Are responsible for the state of training of personnel assigned to their command, witness drills, making investigations, watching for evidence of neglect or inefficiency, and taking necessary action to correct any deficiencies. f. Will closely monitor the station training program. g. Will assure themselves that all members under their command are properly trained in departmental procedures, and when operating at emergencies will Page 4 of 11  see that procedures are properly followed. Should the need arise for a procedure or a change in a procedure, the Battalion Chief will forward a report to the Deputy Chief, who will initiate action to evaluate and recommend a proper change or addition. h. Will conduct drills and exercises between or among companies on a routine basis. This includes pre-fire planning drills, high-rise drills, tactical drills, or any other classroom or field training exercises. Battalion Chiefs are to make use of Saturdays, Sundays, and holidays when buildings and premises are accessible, and drills would not disrupt the occupants. Companies may be taken out of service for this purpose provided Fire Dispatch and their Deputy Chief have approved the drill in advance. i. Will be familiar with their district regarding the location of target hazards, high- occupancy locations, new construction, building demolition, water supplies, and streets. j. Will assure that station officers develop and maintain a high level of discipline and performance. k. Will initiate and participate in meetings with civic and service organizations and otherwise actively promote good public community relations. l. Will see that persons authorized to ride on emergency vehicles, as specified by the Fire Chief, have complied with Department procedures and have signed a waiver of liability where required. m. Have overall responsibility for care, maintenance and usage of apparatus, equipment, and supplies in stations under their command. n. Will make regular visits and inspections of each company and Department building over which they have supervision to determine that proper care and attention is being given to all Department property. o. Have the authority to prohibit the use of any equipment, which is unsafe or unfit for service. p. Will check reports and keep appropriate records as are necessary to ensure efficient operation within their commands and apprise the officer who relieves them concerning important or essential information relative to their commands. q. Will oversee the fire inspection and tactical survey activities assigned to their commands. r. Will designate members to act as Company Officers. s. Are authorized to make temporary transfers of personnel in their district for up to 30 days duration with the approval of their Deputy Chief. t. Will submit written reports concerning any unusual circumstances or incidents, including any conduct worthy of recognition. Page 5 of 11  u. Will act in the capacity of their Deputy Chief when so designated. v. Will perform such other duties as required by the Deputy Chief. D. Battalion Chiefs’ Command Technicians, Emergency Response 1) Battalion Chiefs’ Command Technicians are Driver Engineers assigned to assist Battalion Chiefs. Command Technicians are under the direct supervision of the Battalion Chief at all times, except for night watch duty, when they will be under the direction of the station officer. When functioning under the Incident Command System, during situations where a Deputy Chief, on-call Chief, Assistant Chief or Fire Chief has taken command, all Command Technicians will be subject to that commander’s supervision and direction. Members assigned as Command Technicians: a. Will relay orders from the Chief concerned. An order or direction received from a Command Technician at the scene of an emergency must be promptly carried out as coming directly from the Incident Commander. Command Technicians may not give any order, direct or standing, unless specifically authorized. b. Will be thoroughly familiar with all Incident Command procedures and communications procedures, especially those pertaining to multi-alarm response, personnel accountability, and those of the staging officer. c. Will be responsible for monitoring the radio channels used at their assigned incident and assure that communications are maintained with Fire Dispatch and all Division Supervisors at all times. d. Will be proficient in knowledge and use of City of Dallas Master Emergency Response Plans and departmental emergency plans. e. Will be responsible for sending size-ups and status reports to Fire Dispatch and the Emergency Response Center, when applicable. f. Will be proficient in the use of currently used computer hardware/software. g. Will assist in maintaining staffing levels of their district and updating the reports, which reflects the battalion’s staffing levels and shortage by company. h. Will assist their chief in the preparation and distribution of annual leave scheduling. i. Will prepare reports and maintain databases. j. Will have a thorough knowledge of their first-alarm district to include routes, streets, block numbers and splits, and general knowledge of their second and greater-alarm districts. k. Will inspect their vehicle daily and perform preventive maintenance procedures to ensure it is ready to respond. l. Will keep their assigned vehicle clean and serviced. m. Will perform such other duties as required by their Battalion Chief. Page 6 of 11 E. Captains, Emergency Response 1. Captains are directly responsible to their Battalion Chief for the proper and efficient performance of assigned duties. Captains perform as the commanding officer of a fire station with a variety of supervisory, training, and firefighting duties. Captains: a. Perform the duties of their assignment including the support and enforcement of policies, rules, regulations, and procedures applicable to their assignment. b. Respond with their companies to alarms and other emergency calls and, when first to arrive, assume command until properly relieved. c. Manage station expenditures for the comfort and pleasure of members such as the purchase of televisions, appliances, and similar items that are decided by a vote of the members concerned. A two-thirds majority of the personnel assigned to the station will be considered as approval. d. Ensure that the station facility, apparatus, and equipment receive proper care and maintenance. Captains in single company stations, excluding Battalion Chief stations, will be responsible for ensuring compliance for each shift. e. Serve in the capacity of Battalion Chief when designated. f. Ensure that all members under their command complete all required training. g. Ensure to the best of their ability and without delay that their company responds to alarms in a manner that is safe and within departmental rules. h. Perform such duties as the station officer. Duties include staying abreast and apprising members of all directives, memorandums and all departmental communications; conducting training sessions as needed; conducting inspections and tactical information surveys of buildings in assigned districts; maintenance of appropriate logs regarding alarm responses, consequential events, and any files necessary for efficient operation of their command. F. Lieutenants, Emergency Response 1. Lieutenants are directly responsible to their immediate supervisor for the proper and efficient performance of assigned duties. Lieutenants will be directly responsible to their Captain or to their district Battalion Chief when assigned to a single company station. Lieutenants: a. Perform the duties of their assignment and support and enforce the policies, rules, regulations, and procedures applicable to their assignment. b. Respond with their companies to alarms and other emergency calls and, when first to arrive, assume command until properly relieved. c. Have a thorough knowledge of their first and second-alarm districts. d. Perform as an assistant to the Captain at multiple-company stations and accept such authority and responsibility as may be delegated by the captain. e. Ensure that all members under their command complete all required training. Page 7 of 11  f. Ensure to the best of their ability and without delay that their company responds to alarms in a manner that is safe and within departmental rules. g. Will act in the capacity of Captain when designated. h. When assigned to a single company station, perform such duties as the station officer. Duties include staying abreast and apprising members of all Directives, Memorandums and all departmental communications; conducting training sessions as needed; conducting inspections and tactical information surveys of buildings in assigned districts; Maintenance of appropriate logs regarding alarm responses, consequential events, and any files necessary for efficient operation of their command. G. Driver Engineers, Emergency Response 1. Driver Engineers when in quarters are directly responsible to their Station Officer for the proper and efficient performance of duties. Drivers of vehicles to which an officer is assigned will be responsible to that officer when the vehicle is away from quarters. Drivers of vehicles to which an officer is not assigned will be responsible to their station officer or the on-scene supervisor, depending upon assignment. Driver Engineers: a. Perform the duties of their assignment and be governed by the policies, rules, regulations, and procedures applicable to their assignment. b. Drive apparatus, Rescues, and other vehicles and operate pumps, aerial ladders, or other features of their unit or vehicle. c. Remain at their assigned fire apparatus, maintaining operational control of same unless ordered to do otherwise by a ranking officer. d. Have a thorough knowledge of the operation of Department equipment in accordance with current training policies. e. Have a thorough knowledge of their first and second-alarm districts to include routes, streets, block numbers, splits, hydrant locations and status, and a general knowledge of their third and greater-alarm districts. f. Ensure to the best of their ability and without delay to operate their vehicle when responding to an alarm in a manner that is safe and within departmental rules. g. Are directly responsible to their supervisor for the proper care and maintenance of the equipment to which they are assigned. h. Daily inspect their vehicles and perform appropriate preventive maintenance procedures to see that the apparatus or vehicle is ready to respond. i. Keep their apparatus or vehicle clean and serviced at all times when in quarters. j. Perform the duties and accept the responsibility of a higher rank when so designated. Page 8 of 11  k. Perform such other duties as required by their supervisor. H. Second Driver, Emergency Response Second Drivers when in quarters are directly responsible to their Station Officer for the proper and efficient performance of duties. Second Drivers will perform essentially the same duties as a Driver Engineer, being the primary relief when the Driver Engineer is absent. Second Driver shall: a. Perform the duties of their assignment and be governed by the policies, rules, regulations, and procedures applicable to their assignment. b. Drive apparatus, Rescues, and other vehicles and operate pumps, aerial ladders, or other features of their unit or vehicle. c. Have a thorough knowledge of the operation of Department equipment in accordance with current training policies. d. Have a thorough knowledge of their first and second-alarm districts and a general knowledge of their third and greater-alarm districts. e. Are directly responsible to their supervisor for the proper care and maintenance of the equipment to which they are assigned. f. Assist with the Daily inspection of the vehicle that they are assigned to see that the apparatus or vehicle is ready to respond. g. Perform the duties and accept the responsibility of a higher rank when so designated. h. Perform such other duties as required by their supervisor. I. Fire and Rescue Officers, Emergency Response 1. Fire and Rescue Officers are directly responsible to their immediate supervisor for the proper and efficient performance of duties. Fire and Rescue Officers: a. Perform the duties of their assignment and be governed by the policies, rules, regulations, and procedures applicable to their assignment. b. Be prepared to respond to an alarm at any time while on duty. c. Have a thorough knowledge of their first-alarm district and a general knowledge of their greater-alarm district. d. Be particularly responsible for heeding safety practices and procedures regarding the operation, use, care, cleanliness, upkeep, and safety integrity of all their personal protective clothing and equipment, including their protective breathing apparatus. e. Perform station duties that include standing watch, greeting the public, apparatus maintenance, equipment inventory, station housekeeping, physical fitness workouts, fire inspections, fire tactical information surveys, fire hydrant maintenance, training, drills, testing and evaluation, preparing meals, emergency response, first aid, and firefighting. Page 9 of 11  f. Be knowledgeable of current procedures, orders, directives, memos, or other Department notifications. g. Perform such other duties as required by their supervisor. h. Perform the duties and accept the responsibilities of a higher rank when so designated. 103.02 SPECIAL OPERATIONS DIVISION A. Deputy Chief, Special Operations (812) 1. Is appointed by the Fire Chief and directly responsible to the Assistant Chief (805). 2. Is responsible for the management of the Aircraft Rescue Firefighting program and will have functional authority for its operational efficiency. 3. Is responsible for the management of the Urban Search and Rescue Program and will have functional authority for its operational efficiency. 4. Is responsible for Hazardous Materials Response, including administration, special inventory, and compliance with applicable federal, state and City of Dallas laws, regulations, Ordnances, and codes. 5. Is responsible for the management of the water rescue program and will have functional authority for its operational efficiency. 6. Is responsible for the Marine 1 Program, including administration and compliance with applicable federal, state and City of Dallas laws, regulations, Ordnances, and codes. 7. Is responsible for the management of the Wildland Urban interface program and will have functional authority for its operational efficiency. 8. Will act as the Assistant Chief (805) when requested. 9. Will respond to alarms and special calls and may assume Command or assist the Incident Commander as appropriate. 10. Will have these subordinate levels: a. Section Chief, Aircraft Rescue Firefighting (ARFF) (823) b. Section Chief, Special Operations (815) Note: Refer to SOP SPOPS for Special Operations 103.03 EMERGENCY MEDICAL SERVICES (EMS) A. Deputy Chief of EMS (700) 1. The Deputy Chief of EMS will be directly responsible to the Assistant Chief (805) for the proper and efficient operation of EMS Operations. 2. The Deputy Chief of EMS will: a. Assist the Executive Deputy Chief (808) and Assistant Chief (805) in determining goals and setting policies to provide the highest quality of EMS. b. Assume the duties and responsibilities of the Executive Deputy Chief (808) and Page 10 of 11  Assistant Chief (805) when designated. c. Perform such other duties as required. d. Supervise and direct the operational and administrative activities of EMS by enforcing all applicable policies, rules, regulations, and procedures of the department. 3. Act as EMS Liaison to various emergency medical agencies including the following: a. State of Texas Emergency Response Center b. Texas Department of State Health Services c. North Central Texas Trauma Regional Advisory Committee 4. Will have these direct subordinates: a. Section Chief of EMS (701). b. Medical Outreach, Diversion, and Social Support Program (MODSS) Lieutenant (1.) The MODSS Lieutenant is held responsible for oversight of the Department’s MODSS program designed to provide medical services to the City’s vulnerable populations such as those who are elderly, require intensive health care and/or who place heavy reliance on the 911 system to fulfill their medical or social needs. The MODSS Lieutenant and his team will also assist DFR members who identify citizens who may benefit from social and other services afforded by the MODSS program network of partners (2.) The MODSS Lieutenant will: a. Report directly to the Deputy Chief, EMS Division b. Manage workload distribution of MODSS team members. c. Participate with the Deputy Chief and Medical Direction team with weekly case management review of patients enrolled in MODSS program services. d. Liaison with social service network and other agencies involved with MODSS enrollee care. e. Assist with compiling and providing reports covering MODSS team activities. f. Handle scheduling and management associated with support of the RIGHT Care pilot program based in the South-Central Police Patrol District (3.) Medical Outreach, Diversion, and Social Support Program (MODSS) Paramedics a. Paramedics with specialized training who will support the Department’s MODSS and RIGHT Care pilot programs to provide quality medical care to the City’s vulnerable populations. These individuals will report directly to the MODSS Lieutenant Note: Refer to SOP EMS for Emergency Medical Services Page 11 of 11  MANUAL OF PROCEDURES 104.00 TRAINING AND SUPPORT SERVICES BUREAU Effective: 2/1/2012 DALLAS FIRE-RESCUE Revised: 06/08/2022 104.00 TRAINING AND SUPPORT SERVICES BUREAU A. Commanded by an Assistant Chief (802) who is appointed by the Fire Chief and directly responsible to, the Executive Assistant, Chief of Staff (801). The Assistant Chief (802) will: 1. Assist in the formulation and administration of the policies, rules, regulations, and procedures governing the members and operations of the Department. 2. Be responsible for the enforcement of all policies, rules, regulations, and procedures of the Department within the Training and Support Services Bureau. 3. Will respond to alarms and special calls and may assume command or assist the Incident Commander as appropriate. 4. Have these direct subordinate levels. a. Deputy Chief, Training (813) b. Manager III, Maintenance (850) c. Lieutenant, Facility Coordination (833) d. Office Assistance II-D e. Environmental Management Representative 5. Oversee the Department’s Adopt-A-Station Program 104.01 Training A. Commanded by a Deputy Chief (813). The Deputy Chief will: 1. Have these direct subordinate levels: a. Captain, Academy Commander (845) i. Will have these direct subordinate levels: (ii) EMS Training Liaison (759) (iii) The EMS Training Liaison is directly responsible to the Captain, Academy Commander (845) for the proper and efficient performance of duties. (iv) The EMS Training Liaison shall: Assist with coordinating Initial and Continuing EMS training of fire- rescue personnel to meet Dallas Fire-Rescue, Texas Department of State Health Services and National Registry requirements. Liaison with EMS training schools. Perform the duty of CPR Instructor. Page 1 of 3  Approve payment to EMS Training Programs. Perform such other duties as required by the Captain (845). b. Captain, In-Service c. Office Assistant II-D 2. Have liaison responsibility with the following entities: a. Texas Commission on Fire Protection b. Dallas College, Brookhaven Campus c. Training Liaison, Life Safety/Professional Standards d. Various City Departments 104.02 Maintenance A. Managed by the Maintenance Manager III (850) who will: 1. Be directly responsible to the Assistant Chief (802). 2. Have these direct areas of responsibility a. Fleet Services b. Warehousing c. Warranty d. Environmental Management e. Specification Development 3. Have liaison responsibility with the following entities. a. Equipment Manufacturers b. State and Local Entities c. Other City Departments d. Various outside contractors 104.03 Fleet Services A. Managed by the Service Center Manager II (860) who will: 1. Be directly responsible to the Maintenance Manager III (850). 2. Have these direct areas of responsibilities a. Fleet Maintenance and Repair b. Field Service c. Collision Repair d. Environmental Compliance of Maintenance Facility 104.04 Clothing and Supply A. Managed by the Warehouse Manager II (861) who will: 1. Be directly responsible to the Maintenance Manager III (850). 2. Follow Current Operating Procedures. 3. Have these direct areas of responsibility Page 2 of 3  a. Automotive Parts, Firefighting Tools, Equipment and Supplies b. Clothing and Personal Protective Ensembles c. Station Supplies d. Emergency Medical Supplies and Pharmaceuticals e. Environmental Compliance of Warehouse Facilities 104.05 Facility Coordination A. Oversight provided by a Lieutenant (833) who will: 1. Be directly responsible to the Assistant Chief (802) 2. Have liaison responsibility with the following entities. a. City of Dallas Public Works Department b. City of Dallas Equipment and Building Services c. Outside contractors & architects B. Will be responsible for coordinating all remodeling and renovations to fire stations. Page 3 of 3  MANUAL OF PROCEDURES 105.00 COMMUNICATIONS AND RECRUITING BUREAU Effective: 2/1/2012 DALLAS FIRE-RESCUE Revised: 06/08/2022 105.00 COMMUNICATIONS AND RECRUITING BUREAU A. The Communications and Recruiting Bureau’s major functions include oversight and responsibility for the management of the Department’s emergency medical services operations, 911 Fire Dispatch operations as well as technology related initiatives, research, procurement of such equipment needed to support administrative and emergency response related activities. B. Assistant Chief (803) 1. The Assistant Chief of Communications and Recruiting is appointed by the Fire Chief and directly responsible to the Executive Assistant, Chief of Staff (801). 2. The Assistant Chief (803) will: a. Serve as a staff officer to the Fire Chief and assist in the formulation and administration of the policies, rules, regulations, and procedures governing the members and operations of the Department. b. Be responsible for the enforcement of all policies, rules, regulations, and procedures of the Department within the Communications and Recruiting Bureau. c. Respond to alarms and special calls and may assume command or assist the Incident Commander as appropriate. d. Maintain the Memorandum of Understanding / Interlocal Agreements 3. Will have these direct subordinates: a. Deputy Chief, Communications Division (650) C. Deputy Chief Communications Division (650) 1. The Deputy Chief, Communications Division will have oversight of Fire Dispatch Operations conduct technology equipment and software evaluation and procurement activities, and liaison with City of Dallas, CIS Department, DPD 911, Office of Emergency Management and other stakeholders to ensure the department’s emergency plans and technology support the Department’s mission. 2. The Deputy Chief, Communications Division will be responsible to the Assistant Chief, Communications and Recruiting Bureau and will: a. Be responsible for the enforcement of all policies, rules, regulations, and Page 1 of 5  procedures of the Communications Division. b. Take an active role in becoming knowledgeable of the varied systems used to process 911 calls. c. Become certified in 911 call center operations as required by the Assistant Chief of Communications and Recruiting Bureau d. Liaison with Recruiting and Personnel Development 3. Will have these direct subordinates: a. Section Chief, Communications and Professional Development (651) D. Section Chief, Communications and Professional Development (651) will 1. Respond to emergency alarms and special calls and assist the Incident Commander as circumstances dictate 2. Maintain Mutual Aid and Auto Assist Agreement plans in coordination with partner cities and DFR Command and ERB officers 3. Oversee the DFR external website (www.dallasfirerescue.com) and coordinate with DFR’s bureau employees who have received specialized training to update content on the website 4. Liaison with City of Dallas Transportation and Sustainable Development Department’s regarding transportation and construction development projects that impact on DFR’s potential to respond to routine and emergency requests for services. 5. Will have these direct subordinates: a. Captain, Professional Development (884) 1. Will have these direct subordinate levels i. Lieutenant, Professional Development b. Captain Recruiting and Retention (830) 1. Will have these direct subordinate levels i. Lieutenant (849) ii. Driver-Engineer iii. Fire and Rescue Officer iv. Sub-Rookies 2. Have liaison responsibility with the following entities i. El Centro College c. Captains, Shift Duty Officers, Fire Dispatch 1. Will have these direct subordinate levels i. Lieutenants, Fire Dispatch ii. Driver-Engineer, Fire Dispatch iii. Fire and Rescue Officers, Fire Dispatch Page 2 of 5  d. Communications Technology Support Officer, Lieutenant (661) e. Communications Training Officer (662) f. CAD/NFIRS Administrator (671) g. Communications Support Officer (834) E. Communications Technology Support Officer, Lieutenant (661) The Communications Technology Support Officer will handle a myriad of technology support functions needed to support the department members with procurement and troubleshooting of equipment hardware and software used to conduct administrative and emergency support operations. This position will report directly to Section Chief, Communications and Professional Development (651) and will: 1. Provide coordination of Communications Information Systems Department Staff and communicate system upgrades and procedures covering Computer Aided Dispatch (CAD) patches and updates with the department’s members 2. Liaison with the Transportation, Streets, Sustainable Development, and other City Departments for coordinating and communicating regarding construction development and roadway projects or modifications that may impact upon DFR emergency response 3. Assist the department’s members with acquisition or troubleshooting cellular phones and other data devices in coordination with the CIS Department. a. Will have these direct subordinates: (1) Communications Specialist (848) - The Communications Specialist fulfills a vital role within the department as this individual will have expertise in radios hardware, software and systems integrations associated with such communications. This individual will report directly to the Communications Technology Support Lieutenant and will: 4. Maintain the department’s inventory of handheld (portable) radios and peripheral components. 5. Assist the department’s officer with use and understanding of the radio equipment functions and features 6. Coordinate with the CIS Department to resolve radio system communication problems 7. Help facilitate radio interoperability communications involving multiple agencies during large-scale events and deployments 8. Function as DFR’s subject matter expert on radio communication hardware, software and systems use. 9. Communicate with the chain of command regarding radio hardware and Page 3 of 5  software issues that could hamper effective communications during emergency response 10. Participate as needed with support functions related to after action planning and critique report creation by way of providing consultation and information covering radio communications 11. Perform other special duties assigned by the Bureau Chief Officers. F. Communications Training Officer (662) 1. The Communications Training Officer is directly responsible to the Section Chief, Communications and Professional Development (651), for the proper and efficient performance of duties and will: 2. Assist with training and coordinating training activities related to newly transferred employees on the varied technology systems used within the 911 environment to handle emergency request for services from the public 3. Assist with research involving Open Records Requests, complaints or inquiries associated with Fire Dispatch or Emergency Response and EMS operations 4. Assist with planning and coordination of ongoing CE Training and Quality Improvement/Quality Assurance functions of the Division G. CAD/NFIRS Administrator (671) 1. The Computer Aided Dispatch (CAD)/National Fire Incident Reporting System (NFIRS) Administrator is directly responsible to the Section Chief, Communications and Professional Development (651) for the proper and efficient performance of duties. The CAD/NFIRS Administrator: 2. Maintain current and effective applications related to Computer Aided Dispatch, NFIRS reporting and Emergency Medical Dispatch software 3. Perform the administration of system information storage server devices to extract information needed for data analytics as requested by the department’s officers 4. Will coordinate with the CIS Department’s CAD Team as needed to confirm and verify testing of new functionalities, response capability and modifications associated with dispatch response plans made at the request of the Department’s officers needed to add new equipment or ensure optimal emergency response 5. Research and troubleshoot any of the software systems the positions and trained to utilize and liaison with the CIS Department as needed to resolve system performance issues or enhancements H. Communications Support Officer (834) The Communications Support Officer is held responsible for upkeep of the Division’s Fire Dispatch SOPs while bearing in mind the varied technology systems and agencies linked to Fire Dispatch Operations. This individual will be directly responsible to the Page 4 of 5  Section Chief, Communications and Professional Development (651) and will 1. Assist with use of the NICE call review software application by extracting the audio recordings and submitting to appropriate personnel seeking recordings for purposes such as compilation of information responsive to Open Records Reports, Inquiries, and complaints associated with the department’s emergency response activities as captured by the radio system. 2. Assist the CAD/NFIRS Administrator as backup trainer for NFIRS system use of NFIRS information related requests 3. Support QA/QI functions in the Division intended to promote adherence and proficiency of dispatchers utilizing the Emergency Medical Dispatch (EMD) software. This will include EMD QA software training and use for evaluation of dispatcher use of EMD software during processing of medical emergency calls transferred into Fire Dispatch Center. I. Quality Assurance/Quality Improvement (QA/QI) Officer 1. The use of EMD software by the Department requires a strong Quality Assurance / Quality Improvement program to ensure dispatchers processing 911 calls adhere to scripted questioning designed to elicit information from the caller to assure appropriate prioritization of medical emergencies and this is vital to ensuring that DFR is dispatching the most appropriate resources to handle the emergency. 2. The QA/QI program requires sample review of calls handled and subsequent meetings with dispatchers to report on performance and the QA/QI Officer will be aided in this function by other dispatchers. The QA/QI Officer is directly responsible to the Section Chief, Communications and Professional Development (651) and will: a. Perform duties of their assignment and support and enforce policies, rules, regulations, and procedures applicable to their position. b. Ensure that all new dispatchers receive CPR certification and assist the Communications Training Officer (662) to also ensure all new dispatchers receive training and certification on Emergency Medical Dispatch software. Page 5 of 5  MANUAL OF PROCEDURES 106.00 FIRE PREVENTION & INVESTIGATIONS BUREAU Effective: 02/1/2012 DALLAS FIRE-RESCUE Revised: 06/08/2022 106.00 FIRE PREVENTION & INVESTIGATIONS BUREAU A Commanded by an Assistant Chief (804) who is appointed by the Fire Chief and directly responsible to the Executive Assistant, Chief of Staff (801). The Assistant Chief of Fire Prevention & Investigations Bureau will: 1. Serve as a staff officer to the Fire Chief and assist in the formulation and administration of the policies, rules, regulations, and procedures governing the members and operations of the Department. 2. Be responsible for the enforcement of all policies, rules, regulations, and procedures of the Department within the Fire Prevention & Investigations Bureau. 3. Respond to alarms and special calls and may assume command or assist the Incident Commander as appropriate. 4. Have these direct subordinate levels: a. Deputy Chief - Fire I&LSE (900) b. Deputy Chief- Fire Investigation & Explosive Ordnance (600) c. Office Assistant II -D 5. Have liaison responsibility with the following entities: a. Building Code Advisory and Appeals Board b. Building Inspection c. Dallas Area Rapid Transit Authority b. Economic Development c. Fire Code Advisory and Appeals Board d. Municipal Courts e. State Fire Marshal f. Water Utilities 106.01 Inspection and Life Safety Education Division A Commanded by a Deputy Chief (900). B Have these direct subordinate levels. 1. Section Chief - Specialty Inspection Groups (901) a. Captains b. Lieutenants Page 1 of 2  c. SFPO/FPO’s 2. Section Chief - Field Inspections and Education (902) a. Captains b. Lieutenants c. SFPO/FPO’s 3. Office Assistant II-D C Have liaison responsibility with the following entities 1. Code Enforcement Department 2. City Attorneys’ Office 106.02 Fire Investigation and Explosive Ordnance Division A Commanded by a Deputy Chief (600). B Have these direct subordinate levels. 1. Section Chiefs (601, 602) a. Immediate Response Investigators - Captain (684) and Lieutenant (685) b. Day Investigators (Captains/SFPOs) c. UAS Response Team/Night Detail (Captain/SFPO/FPO) d. E.O.D. Bomb Technicians 2. Senior Fire Prevention Officers – Arson Awareness and Juvenile Fire Setter Intervention a. Juvenile Fire Setter Intervention Specialists 3. Office Assistants II – D C Have liaison responsibilities with the following entities. 1. US Department of Justice: (ATF) (DEA) (FBI) 2. US Department of Homeland Security 3. US Department of Immigration and Naturalization (ICE) 4. Red Cross 5. Texas Department of Justice 6. Texas Department of Public Safety 7. Child Protective Services 8. North Texas Council of Governments 9. DART 10. Dallas, Denton, Collin, and Rockwall County District Attorney’s Offices 11. Dallas County Sheriff’s Office 12. Dallas Police Department 13. Dallas City Marshal’s Office Page 2 of 2  MANUAL OF PROCEDURES 107.00 FINANCIAL SERVICES BUREAU Effective: 02/1/2012 DALLAS FIRE-RESCUE Revised: 06/08/2022 107.00 FINANCIAL SERVICES BUREAU A. The Financial Services Bureau is directed by an Assistant Director (838). The Assistant Director (838) will be appointed by and directly responsible to the Fire Chief and will: 1. Assist in the formulation and administration of the policies, rules, regulations, and procedures governing the members of the Department. 2. Be responsible for the enforcement of all policies, rules, regulations, and procedures of the Department within the Financial Services Bureau. 3. Be directly responsible for the financial oversight of the Department, including the Annual Adopted Budget, grants, trusts, bond program management, EMS billing and collections, procurement, accounts payable and receivable, and reporting of departmental performance measures. 4. Be directly responsible for approval of Departmental Administrative Actions 5. Be directly responsible for approval of Departmental travel and mileage reimbursements, procurement-card processing, travel-card processing, and petty cash distribution. 6. Be held responsible for contract review, monitoring and development. 7. Have these direct subordinate levels: a. Manager III, Budget Development and Financial Oversight b. Manager III, Procurement and Financial Oversight 107.01 Budget Development and Financial Oversight A. Managed by a Manager III who will: 1. Assist in the formulation, administration, and financial oversight of the Adopted Department Budget. 2. Assist in the annual department-wide internal control review and assessment process. 3. Provide general oversight of civilian and uniform hiring, including position classification updates and payroll review. 4. Have these direct subordinate levels: a. Performance Management Analyst b. EMS Billing Coordinator 107.02 Procurement and Financial Oversight Division A. Managed by a Manager III, Procurement and Financial Oversight. B. Will assist in the formulation, administration and financial oversight of Department grants and trusts. C. Will assist in the financial reporting and accounting of Department grants and trusts. D. Will prepare Departmental responses to internal and external audits. E. Will liaison with the Maintenance and the Public Works and Transportation Department in the financial oversight of the Bond Program. F. Directly responsible for approval of Departmental requisitions, delivery orders, and accounts payable. G. Will liaison with the City Controller’s Office to ensure payment of invoices for goods and services received by the Department. H. Have these direct subordinate levels. 1. Accounts Payable Coordinator 2. Management Analyst  MANUAL OF PROCEDURES 200.00 ADMINISTRATION TABLE OF CONTENTS DALLAS FIRE-RESCUE 200.00 ADMINISTRATION 201.00 AWARDS AND RECOGNITION 202.00 COMPUTER EQUIPMENT PROCUREMENT 203.00 Open Records Request (ORR) 204.00 Records Management 205.00 FINANCIAL SERVICES 206.00 INFORMATION TECHNOLOGY (IT) POLICY 207.00 CHANGES TO MANUALS OF PROCEDURES / STANDARD OPERATING PROCEDURES  MANUAL OF PROCEDURES 201.00 AWARDS AND RECOGNITION Effective: 02/01/2012 DALLAS FIRE-RESCUE Revised: 10/04/2022 201.00 AWARDS AND RECOGNITION 201.01 GENERAL A. Dallas Fire-Rescue (DFR) maintains a comprehensive awards program to recognize and honor deserving members for outstanding service to the Department and the community. B. Departmental awards are presented at the Department Awards Banquet each year, generally held the first week of December. 1. Awards presented at the banquet are for the period between Award Banquets, with allowances for the processing of nominees. Typically, this will be from November to November of the next year. The exact time frame will be determined when the Awards Banquet is announced. C. The Department Awards Banquet will be overseen by a Deputy Chief or other designee by the Fire Chief. 1. The banquet chairperson will report to the Fire Chief. 2. The banquet chairperson will solicit volunteers to form a banquet committee each year. He/she will be responsible coordinating and managing all aspects of the Annual Awards Banquet. 201.02 Incident Specific Awards A. The Department’s incident specific awards are awarded on a noncompetitive basis. The number of these awards presented each year will depend on the number of nominations judged to meet the Department’s criterion for each award. B. An investigative team, consisting of the banquet chairperson, the assistant chairperson, and a member from Internal Affairs, will review each nomination for an incident specific award by investigating each respective incident and preparing a written recommendation for the award, if any, to be awarded in response to the nomination. C. An Executive Panel, consisting of the Fire Chief and Command Staff, will review the recommendations and judge the nominations based on the Department’s criterion for these awards. D. The Incident Specific Awards, listed in descending order of honor, are: 1. The Edward D. Everitt Award of Heroism and Courage is presented to a surviving member that suffered great harm in a life-altering, traumatic, on-duty injury. a. This award stands out from other awards due to the potential for long-term Page 1 of 7  impairment, hospitalization, and disability as a result of an on-duty injury that merits receipt of this award. i. This award is intended for on-duty traumatic injuries, resulting in a disability which leaves a DFR uniformed member unable to perform the minimal requirements as defined in the job description of their current position prior to the traumatic incident. ii. For purposes of this award, life-altering incidents do NOT include serious medical conditions such as a heart attack, cancer, allergies (i.e., to smoke or latex, etc.), and loss of vision and/or hearing due to degenerative conditions, and post-traumatic stress syndrome. Likewise, many physical ailments or injuries that are job related would also not qualify for this award, such as back and joint strains or injuries from wear and tear, self-inflicted injuries, and other chronic physical issues. b. This award, unlike other awards, is not necessarily tied to the Awards Banquet that occurs in the same year as the incident that is related to the award. Because of the nature of the criterion, a qualified recipient of the award may not be realized until months or years after the incident causing the injury. i. Whenever a recipient for this award is determined, the recognition will occur at the next Awards Banquet. ii. The Fire Chief shall have the discretion to also present this award to the member at an occasion other than the annual Awards Banquet. The opportunity to recognize the member during a time of convalescence, possibly in the presence of family, will allow the Department to provide immediate support and recognition of such a great sacrifice sustained in the performance of one’s duties. 2. The Medal of Valor is presented only in those events wherein a uniformed member has, under especially hazardous conditions, courageously risked their own life to save another. 3. The Distinguished Service Award is presented to uniformed members who have disregarded their own personal safety to save the life of another. 4. The Meritorious Service Award is presented to a uniformed member for an act that demonstrates an exceptional degree of professionalism in the performance of their duties during an emergency incident. 201.03 Annual Competitive Awards A. These are awards for which only one member is selected each year from the pool of nominations submitted. 1. On occasions where there are no nominations for a specific award, that award will not be presented. 2. Members may only win each Annual Competitive Award once. B. Nominations will be evaluated, and an award recipient will be determined by an Executive Page 2 of 7  Panel consisting of the Fire Chief and Command Staff. C. The competitive awards, listed in no particular order, are: 1. John Stemmons Outstanding Service to the Department - recognizes a uniformed member, with a minimum of ten years of service, for a significant contribution to the Department and for demonstrating a high degree of commitment and pride in the performance of their duties. 2. Firefighter of the Year in Memory of John Clark - recognizes a uniformed nonofficer in Emergency Response, with a minimum of ten years of service, who consistently demonstrates high standards of