Module 4 Diversity And Reactive Syndrome PDF
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National University
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Summary
This module explores diversity and reactive syndromes in the tourism workplace. It discusses learning outcomes, proactive and reactive approaches, and various social and workplace issues. The module focuses on multicultural diversity in the workplace.
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MODULE 4 Diversity and Reactive Syndrome MULTICULTURAL DIVERSITY IN WORKPLACE FOR THE TOURISM No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including...
MODULE 4 Diversity and Reactive Syndrome MULTICULTURAL DIVERSITY IN WORKPLACE FOR THE TOURISM No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. LEARNING OUTCOMES 1. Determine the different social and workplace issues; and 2. Distinguish how people and the community should react proactively. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Reactive This is the action and approach based on the response after a certain things or event happened. Acting only when forced It’s already too late Issues becomes non-issues No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Proactive This is the approach to eliminating problems before they have a chance to appear. With initiative Sing with their own rhythm Anticipate trends No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Social and Workplace Issues No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 1. Stereotype These are the overgeneralized beliefs about a particular category of people. It is an expectation that people might have about every person in a particular group. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Common Types of Stereotype No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Racial Profiling Blacks are good in sports. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Gender Profiling Men are strong. Men should not cry. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Culture Arabs and Muslims are terrorists. Asians are good at math. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Groups of Individual Tattooed people are addicts. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Sexual Stereotype Homosexuals are immoral. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 2. Prejudice These are the conclusions of a certain person on a specific event or individual without knowing the facts and evidence behind it. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 3. Bigotry This is a high level of obsession and attachment to a certain belief that tends a person to be dogmatic, close-minded, and never accept opinions and suggestions. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 4. Bias This is a disproportionate inclination of favor over another. Bias can be innate or learned from the environment. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 5. Denigration This is a practice of blackening the reputation or destroying their character. Denigrate or criticize or defaming or character assassination No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 6. Hate Crimes A crime, typically one involving violence, that is motivated by prejudice based on race, religion, sexual orientation, or other grounds. This is either bias-motivated, prejudice that transformed into action because a person is a member of this group, race, or other reasons. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Critical Thinking No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Thinking Thinking is a purposeful, organized process that we use to make sense of the world. There are two main parts of the brain that give power and function whether you are a critical thinker or a creative thinker. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Critical Thinking General term given to a wide range of cognitive and intellectual skills needed to: Effectively identify, analyze, and evaluate arguments. Discover and overcome personal prejudices and biases. Formulate and present convincing reasons in support of conclusions. Make reasonable, intelligent decisions about what to believe and what to do. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. Critical Thinking Standards Clarity Accuracy Precision Relevance Depth Logic Fairness No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 1. Clarity The statement should be clear and undouble-barreled so that you can identify the message and whether it is accurate or relevant (Could you give me an illustration or elaborate?). No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 2. Accurate A statement could be clear but not accurate (Is it really true?). No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 3. Precision A statement can be both clear and accurate but not precise (Could you be more specific?). No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 4. Relevance The statement could be clear, accurate, and precise, but not relevant to the question at issue (How does it connect with the question?). No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 5. Depth The quality of the answer to the specific question (How does your answer address the complexities in the question?). No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 6. Logic Does it make sense? No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. 7. Fairness Do I have a vested interest in the issues? No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law. END OF PRESENTATION No part of this material may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the owner, except for personal academic use and certain other noncommercial uses permitted by copyright law.