MIS430 Final Testbank PDF

Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT 1. Nearly every decision regarding a company’s network must be made in the context of its effect on the business. a. True b. False ANSWER: True REFERENCES: page 414 2. Business...

Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT 1. Nearly every decision regarding a company’s network must be made in the context of its effect on the business. a. True b. False ANSWER: True REFERENCES: page 414 2. Business processes, principles, and priorities are not integrated into how companies handle technology. a. True b. False ANSWER: False REFERENCES: page 414 3. Network admins' work involves repairing failed components, installing new applications and updating the existing ones, keeping the system’s existing users up-to-date, and looking for new ways to improve the overall system and service level. a. True b. False ANSWER: True REFERENCES: page 415 4. To make effective use of limited resources, a network admin should also possess interpersonal, training, and budget management skills. a. True b. False ANSWER: True REFERENCES: page 415 5. A network admin does not need to possess policy creation and enforcement skills. a. True b. False ANSWER: False REFERENCES: page 415 6. CompTIA Network+ is a vendor-neutral certification. a. True b. False ANSWER: True REFERENCES: page 415 7. VMware VCP (VMware Certified Professional) is a vendor-neutral certification. a. True b. False ANSWER: False REFERENCES: page 416 8. To increase vertical movement within a company, employers can provide on-the-job training to pre-qualify their Copyright Cengage Learning. Powered by Cognero. Page 1 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT existing employees for positions the company needs to be filled. a. True b. False ANSWER: True REFERENCES: page 416 9. Companies that invest in their employees are more frequently able to promote from within, which streamlines business processes as employees are cross-trained in various job roles. a. True b. False ANSWER: True REFERENCES: page 416 10. Many experts in their field enjoy guiding less-experienced coworkers at their own company or colleagues at other companies. This is called on-the-job training. a. True b. False ANSWER: False REFERENCES: page 416 11. The pursuit of higher-level certifications ensures you will continually challenge your current abilities and will help you keep up with changes and new technologies a. True b. False ANSWER: True REFERENCES: page 417 12. Instructional videos can provide simulated hands-on experience with the flexibility of eLearning. a. True b. False ANSWER: False REFERENCES: page 418 13. Instructional videos can give how-to demonstrations of specific tasks. a. True b. False ANSWER: True REFERENCES: page 418 14. Simulations can be used as a reference resource. a. True b. False ANSWER: False REFERENCES: page 418 15. SOP is an acronym for Secure Operational Policies. Copyright Cengage Learning. Powered by Cognero. Page 2 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT a. True b. False ANSWER: False REFERENCES: page 419 16. SOP is never concerned by employees' use of social media, except by concerns about the passwords defined for accessing social media. a. True b. False ANSWER: False REFERENCES: page 419 17. Many vendors require a close working relationship to ensure a company’s network functions reliably and benefits from their products and services. a. True b. False ANSWER: True REFERENCES: page 420 18. In addition to training, large service providers offer other support services to ease a customer’s migration onto their platform, for example. a. True b. False ANSWER: True REFERENCES: page 421 19. The middle tier AWS support plan Business is designed for slightly larger businesses that need support for a failed production system within an hour. a. True b. False ANSWER: True REFERENCES: page 421 20. The lowest tier AWS support plan Developer is designed for individual developers, startups, or small businesses that need support for a failed production system within three hours. a. True b. False ANSWER: False REFERENCES: page 421 21. Existing team skills are not the only compatibility factor when considering how long it will take to migrate services from on-prem to the cloud. a. True b. False ANSWER: True REFERENCES: page 422 Copyright Cengage Learning. Powered by Cognero. Page 3 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT 22. When migrating services from on-prem to the cloud, the initial transition is the only important timeline to consider. a. True b. False ANSWER: False REFERENCES: page 422 23. Also in cloud services, we call “managed services” where a company takes over the responsibility of caring for a resource owned and used by someone else. a. True b. False ANSWER: True REFERENCES: page 422 24. Managed services cannot help fill the gap between the talent existing team members offer and the company’s needs. a. True b. False ANSWER: False REFERENCES: page 422 25. Once a vendor is selected, it can be difficult and expensive to shift to a different vendor later. This phenomenon is called vendor lock-in. a. True b. False ANSWER: True REFERENCES: page 422 26. SLA (Service-Level Agreement) is a legally binding contract or part of a contract that defines, in plain language and in measurable terms, the aspects of a service provided. a. True b. False ANSWER: False REFERENCES: page 423 27. An SLA (Service-Level Agreement) documents in detail the work that must be completed for a particular project, and includes specifics such as tasks, deliverables, standards, payment schedule, and work timeline. a. True b. False ANSWER: False REFERENCES: page 423 28. There are two kinds of RFI: RFP and RFQ. a. True b. False ANSWER: True REFERENCES: page 423 Copyright Cengage Learning. Powered by Cognero. Page 4 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT 29. Request for Proposal is a kind of RFI that asks for detailed pricing information specific to the project. a. True b. False ANSWER: False REFERENCES: page 423 30. The Proof of Concept answers the question: Will a solution effectively address the problem they’re trying to solve? a. True b. False ANSWER: True REFERENCES: page 424 31. The Proof of Value answers the question: Will a solution effectively address the problem they’re trying to solve? a. True b. False ANSWER: False REFERENCES: page 424 32. Although every device is different, the shorter the mean time between failures, the better. a. True b. False ANSWER: False REFERENCES: page 433 33. A reliability of exactly 1.0 means the network or device is reliable 1 percent of the time. a. True b. False ANSWER: False REFERENCES: page 334 34. ____ are the kind of network admin skill that includes knowing how to prepare a budget to justify continuing funds or to request additional funds. a. Basic statistical skills b. Interpersonal skills c. Budget management skills d. Training skills ANSWER: c REFERENCES: page 415 35. ____ are the kind of network admin skill that collects and uses system statistics to justify the performance of existing systems or to validate the addition of new ones. a. Basic statistical skills b. Interpersonal skills c. Budget management skills d. Training skills ANSWER: a Copyright Cengage Learning. Powered by Cognero. Page 5 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT REFERENCES: page 415 36. ____ are the kind of network admin skill that requires the ability to talk with users to service problems and explore new applications. a. Basic statistical skills b. Interpersonal skills c. Budget management skills d. Training skills ANSWER: b REFERENCES: page 415 37. ____ are the kind of network admin skill that is required for providing education related to the network. a. Basic statistical skills b. Interpersonal skills c. Budget management skills d. Training skills ANSWER: d REFERENCES: page 415 38. ____ covers the topics of installing, configuring, operating, and troubleshooting enterprise-level routers and switched networks. a. AWS Cloud Practitioner b. Cisco CCNA c. VMware VCP d. CompTIA Cloud Essentials+ ANSWER: b REFERENCES: page 415 39. ____ validates a candidate’s ability to install, configure, and administer virtual networking in the vendor environment. a. AWS Cloud Practitioner b. Cisco CCNA c. VMware VCP d. CompTIA Cloud Essentials+ ANSWER: c REFERENCES: page 416 40. ____ certification addresses basic concepts and services in a specific cloud provider and serves as a gateway to many, highly respected certifications from this provider. a. AWS Cloud Practitioner b. Cisco CCNA c. VMware VCP d. CompTIA Cloud Essentials+ ANSWER: a REFERENCES: page 416 41. ____ is a vendor-neutral certification. Copyright Cengage Learning. Powered by Cognero. Page 6 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT a. AWS Cloud Practitioner b. Cisco CCNA c. VMware VCP d. CompTIA Cloud Essentials+ ANSWER: d REFERENCES: page 416 42. One of the kinds of professional development options are the ____ that are usually half-day or full-day training covering a focused skill set with a specific purpose. a. conferences b. workshops c. certifications d. mentoring ANSWER: b REFERENCES: page 416 43. One of the kinds of professional development options are the ____ which offers professionals the opportunity to network with others in their field, learn from experts during sessions that address current trends and concerns, and identify emerging technologies that can benefit the company. a. conferences b. workshops c. certifications d. mentoring ANSWER: a REFERENCES: page 416 44. One of the kinds of professional development options are the ____ that ensure you will continually challenge your current abilities and will help you keep up with changes and new technologies a. conferences b. workshops c. certifications d. mentoring ANSWER: c REFERENCES: page 417 45. One of the kinds of professional development options are the ____ which can be invaluable as you make difficult decisions about job opportunities or as you face challenges in your existing position. a. conferences b. workshops c. certifications d. mentoring ANSWER: d REFERENCES: page 416 46. Among the AWS support plans, Developer is the lowest tier, and it provides general guidance within ___ or assistance with an impaired system within 12 hours. Copyright Cengage Learning. Powered by Cognero. Page 7 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT a. 15 minutes b. 1 hour c. 3 hours d. 24 hours ANSWER: d REFERENCES: page 421 47. Among the AWS support plans, Enterprise is the most expensive support plan, and it requires a response time of less than ____ if a business-critical system is down. a. 15 minutes b. 1 hour c. 3 hours d. 24 hours ANSWER: a REFERENCES: page 421 48. Among the AWS support plans, Business is the middle tier, and it is designed for slightly larger businesses that need support for a failed production system within ____. a. 15 minutes b. 1 hour c. 3 hours d. 24 hours ANSWER: b REFERENCES: page 421 49. Because most of the cloud infrastructure is managed through ____, changes can be tracked in detail and made quickly while a rollback to a previous state if something goes wrong requires only a few clicks. a. SLA b. SOP c. MSP d. IaC ANSWER: d REFERENCES: page 422 50. One way to reduce the expense and difficulty of changing vendors later is to investigate formatting options for data, especially data in a ____ cloud service. a. SaaS or PaaS b. PaaS c. IaaS or PaaS d. IaaS ANSWER: a REFERENCES: page 423 51. While open-source standards encourage freedom of movement between platforms, ____ prevent data portability, which is the ability to export data from one service and import it to a different vendor’s service. a. SOWs Copyright Cengage Learning. Powered by Cognero. Page 8 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT b. managed services c. SLAs d. proprietary standards ANSWER: d REFERENCES: page 423 52. ___ is a form of a request for information that asks for more detailed responses from the vendor that are specific to the project. a. RFQ b. RFP c. MSA d. SLA ANSWER: b REFERENCES: page 423 53. ___ is a form of a request for information that asks for detailed pricing information specific to the project. a. RFQ b. RFP c. MSA d. SLA ANSWER: a REFERENCES: page 423 54. A(n) ____ is a contract that defines the terms of future contracts between parties, such as payment terms or arbitration arrangements. a. RFQ b. RFP c. MSA d. SLA ANSWER: c REFERENCES: page 423 55. A(n) ____ is a legally binding contract or part of a contract that defines, in plain language and in measurable terms, the aspects of a service provided. a. RFQ b. RFP c. MSA d. SLA ANSWER: d REFERENCES: page 423 56. ____ is a draft-scale product allowing for initial user testing without needing to incorporate real data or compatibility with other systems. a. Pilot b. Prototype c. MVP Copyright Cengage Learning. Powered by Cognero. Page 9 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT d. PoV ANSWER: b REFERENCES: page 424 57. ____ is a larger scale product expanding the earlier test versions and it likely reflects some widespread changes to the overall design based on early user feedback. a. Pilot b. Prototype c. MVP d. PoV ANSWER: a REFERENCES: page 424 58. ____ is a stable, functioning product that incorporates the core functionality of the product and is built with the intention of expanding functionality before releasing to full production. a. Pilot b. Prototype c. MVP d. PoV ANSWER: c REFERENCES: page 424 59. ____ quantifies anticipated costs, savings, workflow changes, and effects on employee or customer satisfaction. a. Pilot b. Prototype c. MVP d. PoV ANSWER: d REFERENCES: page 424 60. ____ is not one of the success criteria of the iron triangle. a. Cost b. Skill c. Time d. Scope ANSWER: b REFERENCES: page 425 61. ____ is one of the success criteria of the iron triangle that answers, for example, if any additional functionality will increase user satisfaction and efficiency? a. Cost b. Skill c. Time d. Scope ANSWER: d Copyright Cengage Learning. Powered by Cognero. Page 10 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT REFERENCES: page 425 62. ____ is one of the success criteria of the iron triangle that answers, for example, if the product will bring a greater return than it costs? a. Cost b. Skill c. Time d. Scope ANSWER: a REFERENCES: page 425 63. ____ is one of the success criteria of the iron triangle that answers, for example, how those work hours will affect the overall cost of the project? a. Cost b. Skill c. Time d. Scope ANSWER: c REFERENCES: page 425 64. When companies invest large amounts of money at a time into purchasing expensive hardware and software, this is called ____. a. PoV b. PoC c. CapEx d. OpEx ANSWER: c REFERENCES: page 426 65. When companies use the pay-as-you-go model, like in cloud services, this is called ____. a. PoV b. PoC c. CapEx d. OpEx ANSWER: d REFERENCES: page 426 66. A cloud resource that assists with moving data from one resource, application, or storage space to another is typically identified as a ____ service. a. computing b. networking c. storage d. chargeback ANSWER: b REFERENCES: page 427 Copyright Cengage Learning. Powered by Cognero. Page 11 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT 67. A simpler example is serverless computing, such as AWS’s ____, where you input code directly into the cloud service. a. Lambda b. EC2 c. S3 d. VPC ANSWER: a REFERENCES: page 427 68. A ____ is a key-value pair that attaches a customized label to cloud resources. a. label b. chargeback c. tag d. spot ANSWER: c REFERENCES: page 428 69. The ____ includes the time needed to bring the system back up to normal operation. a. mean time between failures b. mean time to repair c. availability d. reliability ANSWER: b REFERENCES: page 433 70. The primary benefit of ____ is that expenditures fluctuate with demand, which is usually closely related to company income. a. VM instance b. EC2 c. CapEx over OpEx d. OpEx over CapEx ANSWER: d REFERENCES: page 427 71. ____ is the pricing option that offers the most freedom to respond to fluctuating demand on cloud resources. a. VM instance b. Reserved instance c. On-demand instance d. Spot instance ANSWER: c REFERENCES: page 429 72. ____ is the pricing option that offers lower prices in exchange for a commitment to use the instance over a longer period of time. a. VM instance b. Reserved instance Copyright Cengage Learning. Powered by Cognero. Page 12 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT c. On-demand instance d. Spot instance ANSWER: b REFERENCES: page 429 73. ____ is the pricing option that allows customers to then sell their reserved instance in the cloud provider’s marketplace for a market-enabled rate. a. VM instance b. Reserved instance c. On-demand instance d. Spot instance ANSWER: d REFERENCES: page 429 74. At the beginning of the usage of a new system it is necessary to do a(n) ____. a. full backup b. incremental backup c. disposable backup d. differential backup ANSWER: a REFERENCES: page 435 75. We call it a(n) ____ when it is backed up with only the data that has changed since the last backup of any kind. a. full backup b. incremental backup c. disposable backup d. differential backup ANSWER: b REFERENCES: page 435 76. We call it a(n) ____ when it is backed up with all the data that has changed since the last full backup. a. full backup b. incremental backup c. disposable backup d. differential backup ANSWER: d REFERENCES: page 435 77. It is called the 3-2-1 rule when you do three copies, store on two different kinds of media, and with one copy stored in ____. a. a cloud storage instance of the same cloud service provider b. a partition of the main network server machine c. a location geographically separate from the original data d. the same physical location where the original is ANSWER: c Copyright Cengage Learning. Powered by Cognero. Page 13 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT REFERENCES: page 436 78. ____shows at what point in the future full functionality will be restored (less any lost data). a. RPO b. RTO c. MTTR d. MTBF ANSWER: b REFERENCES: page 437 79. ____shows at what point in the past data was most recently backed up, and so this is the point before which data will be recovered. a. RPO b. RTO c. MTTR d. MTBF ANSWER: a REFERENCES: page 437 80. ____is a form of BC/DR test that involves a team of representatives from each department reviewing the plan together and looking for gaps. a. Benchmark trial b. Structured walk-through c. Tabletop exercise d. Disaster simulation testing ANSWER: c REFERENCES: page 438 81. ____is a form of BC/DR test that requires each department to analyze the plan in detail, usually with a specific disaster scenario in mind. a. Benchmark trial b. Structured walk-through c. Tabletop exercise d. Disaster simulation testing ANSWER: b REFERENCES: page 438 82. ____is a form of BC/DR test that requires the presence and participation of all personnel, including business partners and vendors. a. Benchmark trial b. Structured walk-through c. Tabletop exercise d. Disaster simulation testing ANSWER: d REFERENCES: page 438 Copyright Cengage Learning. Powered by Cognero. Page 14 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?  Stuvia.com - The Marketplace to Buy and Sell your Study Material Chapter 12: Business Principles in IT 83. ____is not a form of BC/DR test. a. Benchmark trial b. Structured walk-through c. Tabletop exercise d. Disaster simulation testing ANSWER: a REFERENCES: page 438 84. ____ refers to the strategies and tools that facilitate an organization’s recovery from an adverse event. Typically, it is considered a subset of business continuity planning. a. Recovery point objective b. Disaster recovery c. Recovery time objective d. Load balance ANSWER: b REFERENCES: page 438 85. ____is composed of existing computers, devices, and connectivity necessary to rebuild a network, but they are not appropriately configured, updated, or connected. a. Warm site b. Plug’n’Play site c. Cold site d. Hot site ANSWER: c REFERENCES: page 432 86. ____is composed of existing computers, devices, and connectivity necessary to rebuild a network, and all are not appropriately configured, updated, and connected to match the network’s current state. a. Warm site b. Plug’n’Play site c. Cold site d. Hot site ANSWER: d REFERENCES: page 433 87. Data saved within the cloud, whether as files, objects, databases, or volumes, takes up space. This space is collectively referred to as ________________ and usually represents a separate expense from other types of cloud services. ANSWER: storage REFERENCES: page 428 88. A cloud resource that assists with moving data from one resource, application, or storage space to another is typically identified as a _________________ service. ANSWER: networking REFERENCES: page 427 89. Vendor _________________ refers to the ominous expense of changing vendors that often prevents customers from Copyright Cengage Learning. Powered by Cognero. Page 15 Downloaded by: t7dane502 | [email protected] Want to earn $1.236 Distribution of this document is illegal extra per year?