MIS066 E-Business Management PDF

8 : BPM  The main goal should be to ensure transparency of the business process that results in the delivery of products and services.  This transparency can be achieved by documenting the business process, the activities they perform, the events that affect progress, the decisions made...

8 : BPM  The main goal should be to ensure transparency of the business process that results in the delivery of products and services.  This transparency can be achieved by documenting the business process, the activities they perform, the events that affect progress, the decisions made, and the information produced and consumed.  Information systems that explicitly support business processes are often referred to as information systems that provide process awareness.  Office automation systems, workflow management systems, and more recently business process management systems support process execution based on the specification of the process as a formal business process model.  Business Process Management (BPM) is concerned with all management activities around business processes.  In the past, activities related to business process management were performed by process analysts, process managers and process engineers with almost no automated support, except for the creation of the system configuration from the executable process model.  Later, various techniques were developed to provide intelligent support to process stakeholders at various stages of business process management.  Business Process Management is the discipline that brings together knowledge from information technology and management sciences and applies it to operational business processes.  This discipline has attracted great attention in recent years due to its potential to significantly increase productivity and reduce costs.  These systems are general software systems driven by open process designs to implement and manage operational business processes.  BPM is often associated with software to manage, control and support operational processes. A process is a collection of labor, equipment, materials, methods, and environmental elements that interact with each other to produce a specific output (product or service).  A business process is a collection of activities that take one or more types of inputs and create an output that will create value for the customer.  According to this definition, for example, “order fulfillment” is a process; in this process, an order is taken as input and the process is completed by delivering the product to the customer.  Processes arise from the analysis of successive state changes. A process is a series of activities that transform inputs into outputs by changing the state of one or more related entities.  Processmanagement is a series of activities carried out to ensure continuous and regular monitoring and development of processes.  Integration-oriented BPM: This type of business process management focuses on processes that do not require much human intervention. These processes are more dependent on data integration in systems such as human resources management (HR) or customer relationship management.  People-oriented BPM: Unlike integration-oriented business process management, this type often involves human intervention, which requires approvals. It allows teams to assign tasks to different roles, facilitating accountability for people throughout the process.  Document-oriented BPM: This type of business process management focuses on a specific document (such as a contract). When companies purchase a product or service, they must go through several approval stages in order to reach an agreement between the customer and the vendor A successful business process management system starts with defining the stages within a workflow.  This helps the team identify areas for improvement and metrics to track progress.  By implementing business process management, organizations can improve their operations, resulting in better results. To do this, it is necessary to fully understand the business process management lifecycle.  Process design: Identify the key events in the process. Tasks in business process management should be determined. Steps should be clearly defined.  Modeling: A visual of the process model should be created. Details such as timeline, task descriptions, and data flow within the process are also included. Using business process management software is useful at this stage.  Execution: The new business process management should be tested with a limited group and a proof of concept should be performed. After feedback is included, the process can be made available to a wider audience.  Monitoring: At this stage, the team should monitor the process, measure improvements in efficiency, and identify any additional problem points.  Optimization: In the final step, final adjustments to the process are made to increase business efficiency.  Increased efficiency and savings: BPM systems help optimize existing processes and include more structure in the development of new processes. They do this by eliminating redundancies and pain points in the process, contributing to increased efficiency and productivity. With greater agility, businesses can achieve their targeted results faster and allocate excess resources to other high- priority tasks.  Improved employee and customer experience: A suite of BPM tools helps eliminate repetitive tasks and make information more accessible. By eliminating distractions, employees can focus on their work and their customers. Increased customer satisfaction,clearly defined workflows also shorten the learning curve during employee onboarding, improving productivity and engagement.  More scalable processes: BPM provides better process execution and workflow automation, which is beneficial when scaling processes to other parts of the world. Business process management tools provide clarity on roles, ensuring consistency across the process, and uncover opportunities to incorporate business rules for automation, allowing teams to focus more on innovation.  More transparency: Business process automation increases accountability and transparency throughout a process because it clearly states who owns tasks throughout the process. This means more communication between teams.  Reduced dependency on development teams: BPM offers low-code features that eliminate the possibility of dependency on the development team. Business users can be quickly and easily assigned to these tools, increasing process automation across the company.  Content distribution: Media companies can use BPM to automate the content preparation and delivery process from content creation to distribution. A business process management system can be designed to interact with content management, rights management, content trafficking, and work order systems.  Customer service: Customer service representatives can reduce the burden on their team when there are a large number of service requests by identifying frequently asked questions that chatbots will answer. Transcript data from call centers and chatbots can also help further automate processes and provide more personalized responses for customers.  Finance: Companies can create templates to standardize purchase order submissions from various teams and ensure faster procurement of business software or hardware.  Human Resources: HR can use BPM to streamline document and workflow management. It provides a more structured environment for processing HR forms such as hiring and firing employees, performance reviews, leave requests, and scheduling approvals.