Organizational Change Study Notes PDF

Consider this as a s support document only. For assessments refer to content posted on D2L Study Notes Resource Only Topic 11 – Organizational Chan...

Consider this as a s support document only. For assessments refer to content posted on D2L Study Notes Resource Only Topic 11 – Organizational Change CLO4 Organization Change (MGMT. 2023) Organization Planned Change Change Change resulting from a deliberate decision to alter the organization Unplanned Change Change that is imposed on the organization and is often unforeseen. (MGMT. 2023) Change can Technology affect…. Products or Services Administration and Management People or Human Resources (MGMT. 2023) Change Model They aim to provide a guide to making changes, navigating the transformation process, and ensuring that changes are accepted and put into practice. Kurt Lewin’s Force Field Analysis Model (MGMT. 2023) Examples of Change (MGMT. 2023) Driving Force Forces that direct behaviour away from the status quo (Langton, 2004) Restraining Force Forces that hinder movement away from the status quo (Langton, 2004) Lewin’s Force Field Analysis Model (MGMT2010, 2023) Applying Lewin’s According to Lewin’s force field analysis model, effective change occurs by Model unfreezing the current situation, moving to a desired condition, and then refreezing the situation, so it stays here (MGMT2010, 2023) Lewin’s Three-Step Change Model (MGMT. 2023) Lewin’s Three-Step Change Model (MGMT2010. 2023) Lewin’s Three-Step Change Model (MGMT2010, 2023) Unfreezing Change efforts to overcome the pressures of both individual resistance and group conformity (Langton, 2004) Moving Efforts to get employees involved in the change process (Langton, 2004) Refreezing Stabilizing a change intervention by balancing driving and restraining forces (Langton, 2004) Why Employees Resist Change (MGMT. 2023) Strategies – Communication Minimizing o Highest priority and first strategy for change Resistance to o Should be consistent and continuous communication Change o Make a compelling case for why change is good ▪ Problem: Time consuming Learning o Provides new knowledge/skills o Includes coaching and other forms of learning o Helps break old routines adopt new roles o Increases employee readiness for change ▪ Problem: potentially time consuming, costly, needs to consider different learning styles Involvement o Employees participate in change process o Change needs employee commitment o Employee ideas may improve the change process o Helps reduce fear of unknown o Better decision-making opportunity ▪ Problem: Time-consuming, potential conflict Stress Management o Change is often stressful o Use stress management practices o When communication, learning, and involvement are not enough to minimize stress o Potential benefits o More motivation to change o Less fear of unknow o Fewer direct cost ▪ Problem: Time-consuming, expensive, doesn’t help everyone Negotiation o Negotiate about changes taking place and how it will affect them. ▪ Give up something for something else in return o May be necessary when people clearly lose something and won’t otherwise support change o Good for when company needs change quickly ▪ Problem: Expensive, time-consuming, may not come to an agreement, gains compliance (not commitment) Coercion o When all else fails o Force them to change (Assertive Influence) ▪ Either agree and align with changes or leave organization ▪ Problems: Reduces trust, makes employees unhappy and resentful, can be costly  View resistance as a Understanding Examples of Resistance View Resistance as task form of voice Resistance to Conflict Change Turns resistance into Employee lacks constructive Complaints readiness for change conversations Absenteeism Passive Encourages better noncompliance decisions through involvement Increases commitment to change (MGMT2010, 2023) Driving Force Create a sense of urgency This is usually due to competitors, changing consumer trends, government regulations, and other external factors This may be due to the opportunities in the future that the company wants to stay ahead This may include the vision (MGMT. 2023) Refreezing the Unfreezing and changing behavior won’t produce lasting change New Change Refreezing realigns organizational systems and team dynamics so they support the desired changes (MGMT2010, 2023)