Non-Verbal Communication Skills PDF

Nonverbal communication skills What is Non-Verbal Communication? Nonverbal communication is the process of using messages other than words to create meaning with others It includes not only gestures and body language, but also how we utter words Why is non-verbal communication...

Nonverbal communication skills What is Non-Verbal Communication? Nonverbal communication is the process of using messages other than words to create meaning with others It includes not only gestures and body language, but also how we utter words Why is non-verbal communication important?  Nonverbal communication, or body language, is a vital form of communication — a natural, unconscious language that broadcasts our true feelings and intentions in any given moment, and clues us in to the feelings and intentions of those around us. The importance of nonverbal communication messages are the primary way we Nonverbal communicate our feelings and attitudes messages are usually more believable than Nonverbal verbal messages messages work with verbal messages to Nonverbal create meaning Nonverbal messages help people respond and adapt to others messages play major role in interpersonal Nonverbal communication Principles of Nonverbal Communication 1. Nonverbal messages interact with verbal messages Accent Complement Contradict Control Repeat Substitute Principles of Nonverbal Communication 2. Nonverbal messages help manage impressions To be liked To be believed To excuse failure To get help To hide faults To be followed To confirm and communicate self-image Principles of Nonverbal Communication 3. Nonverbal messages help form relationships 4. Nonverbal messages structure conversation 5. Nonverbal messages influence and deceive 6. Nonverbal messages express emotions Understanding Nonverbal Communication Codes 1. Body movement and posture (KINESICS) Emblems Illustrators Adaptors Regulators Affect displays https ://personalitynft.com/psychology/body- Understanding nonverbal communication codes 2. Eye contact Nope! We are not talking about staring at people. But when you make eye contact while talking to someone, it makes you look more confident and interested in the conversation. People who don’t make eye contact look timid, shady, and uncomfortable either with the conversation or the entire environment. Keep a subtle gaze and be comfortable with holding eye contact while talking. Functions of eye contact: Cognitive function Monitoring function Regulatory function Expressive function https://www.youtube.com/watch?v=txUUTQ1_-l8 3. Facial expression  Facial expressions are probably the easiest form of nonverbal communication to interpret  Facial expressions are responsible for a huge proportion of nonverbal communication. Consider how much information can be conveyed with a smile or a frown  While nonverbal communication and behavior can vary dramatically between cultures, the facial expressions for happiness, sadness, anger and fear and surprise are similar throughout the world. Understanding nonverbal communication codes 4. Vocal cues/Tones Our vocal cues communicate emotions Video: bridesmaid moviehttps://www.youtube.com/watch?v =FNppLrmdyug Vocal cues help us manage conversation Our use of silence speaks volumes Understanding nonverbal communication codes 5. Proxemics (Space) Personal space or proxemics, a form of non-verbal communication, is the space surrounding each person. Zones: Intimate space (0-2 ft) Personal space (2-4 ft) Social space (4-12 ft) Public space (more than 12 ft) Understanding nonverbal communication codes 6. Territory Territoriality is a term associated with nonverbal communication that refers to how people use space (territory) to communicate ownership or occupancy of areas and possessions. Territorial markers  Understanding nonverbal communication codes 7.Touch (Haptics) Touch shows concern, caring, affection and understanding We use touch for specific circumstances: When we ask someone to do something for us When we share rather than ask for information When we try to persuade someone to do something Understanding nonverbal communication codes Touch We use touch for specific circumstances: When we are talking about intimate topics When we are in social settings that we choose rather than in professional settings that are part of our job When we are thrilled and excited to share good news When we listen to a troubled friend Understanding nonverbal communication codes 8. Appearance Appearance. Our choice of clothing, hairstyle, and other appearance factors are also considered a means of nonverbal communication Personal Appearance  According to R.A. Hinde “Before any formal introduction is made, we are programmed to prejudge our counterparts strictly by their initial appearance: a practice committed by almost every person on the planet”  Our choice of color, clothing, hairstyles and other factors affecting appearance are also considered a means of nonverbal communication.  Appearance can also alter physiological reactions, judgements and interpretations Understanding nonverbal communication codes 9. Temporal Communication – Chronemics Psychological time emphasis or orientation on time Past Present Future Understanding nonverbal communication codes Formal time divisions include minutes, hours, days, and weeks, months, and years Arbitrary Vary culturally Informal time divisions are ambiguous and include “forever,” “early,” and “soon” Include cultural attitudes about time Understanding nonverbal communication codes Temporal Communication (cont.) Monochronic cultures schedule one thing at a time Compartmentalize working, socializing, family Relies on schedules Polychronic cultures schedule many things at a time Working, socializing, family activities overlap Relaxed about schedules Watch this Video  https://hearmeoutcc.com/the-power-of-non-verbal-communication-ho w-deaf-people-depends-on-it/  How to improve your skill in interpreting nonverbal messages Look for dimensions of meaning in nonverbal messages Observe immediacy cues that communicate liking Observe arousal cues that communicate responsiveness Observe dominance cues that communicate power  How to improve your skill in interpreting nonverbal messages Use effective strategies for interpreting nonverbal messages Consider nonverbal cues in context Look for clusters of nonverbal cues Consider past experiences when interpreting nonverbal cues Compare what you expect to see with what you actually observe Be aware of your skill in interpreting nonverbal messages Check your perceptions with others Be aware that the nonverbal expression or emotion is contagious Look for cues that may communicate lying  How to improve your skill in interpreting nonverbal messages Be aware of limitations when interpreting nonverbal messages Nonverbal messages are often ambiguous Nonverbal messages are continuous Nonverbal cues are multi-channeled Nonverbal interpretations is culture -based  How to improve your skill in expressing nonverbal messages Be mindful of your nonverbal behavior Observe others’ reactions to your nonverbal behavior Ask others about your nonverbal behavior Practice your nonverbal behavior Video on Non-verbal Communication  https://www.youtube.com/watch?v=u0GUoxqQBqg  https://www.youtube.com/watch?v=HRl0dvPRkSI&t=282s  Summary Nonverbal communication is communication without words There are 6 principles of nonverbal communication There are 9 categories of nonverbal communication The skills to improve nonverbal communication include interpreting and expressing nonverbal messages Recap  https://www.youtube.com/watch?v=poJgO0FseRw  The End https://www.youtube.com/watch?v=F6qmavNOyWE Thank you