Communication Questions PDF

1. Listen with the intent to respond is the best way to listen as the speaker needs our prompt response True **False** 2. \"Oxygen\" is used as a metaphor to represent the universal need to be Accepted Loved Respected **Understood** Previous 3. Which one(s) belo...

1. Listen with the intent to respond is the best way to listen as the speaker needs our prompt response True **False** 2. \"Oxygen\" is used as a metaphor to represent the universal need to be Accepted Loved Respected **Understood** Previous 3. Which one(s) below is the Golden Rule of Teling? **Say something that matters and say it well** Speak from our Head **Say something that is important to you** Speak loudly 4. Choose all the correct statements from below: **Body language is a subset of non-verbal behaviors** **Effective communication involves both verbal and non-verbal cues** **How we say something often defines the message conveyed** Texting is more effective than face-to-face communication in general 5. Close-ended question is preferred when we are in need of more information from the others True **False** 6. The best way to listen to others is listening with the intent to: advise reply react **understand** 7. A good listener often reflects the following to the speaker as appropriate **The main messages** **The key facts** **The felt needs** **The dominant feelings** 8. Being a Faithful Translator\' is a metaphor for attentive listening **True** False 9. Which one(s) of the below questions are Open-ended? Would you rather go there now or later? **Why do you choose to study in Canada?** Is it 12 noon now? **What so special about that place?** 10. To \"Tell effectively, we need to: **Have crystal clear intention** Always use audio-visual aid to support our telling Talk in a slower pace and audible volume to get your point across **Know the audience** 11. According to a study at UCLA in 1967, the words that we use in communication only constitute \-\--% of the message. 17 10 **7** 9 12. The best way to overcome stage fright is to avoid any direct eye contacts with the audience. True **False** 13. Strike a balance between contents and delivery sums up the Golden Rule of Telling **True** False 14. Hands in pocket is THE best place to put our hands when presenting True **False** 15. Non-verbal behaviours constitute more than 90% of our message according to a study at UCLA in 1967 **True** False 16. **\"**To Speak from our Heart\" helps convey the following to the audience Our Social Status **Our Conviction** Our Credibility Our Confidence 17. The 2nd Rule of the 5 Rules of Effective Public Speaking is \"Speak with Confidence\" **True** False 18. The best way to know the audience in advance is to have interactions with them during the opening of our speech True **False** 19. In general, \"T\" is preferred to \"F\" when it comes to sound decision making **True** False 20. Which of the following statement(s) accurately describes the characteristics associated with extraversion? They prefer to think before act They enjoy spending time reflecting on their thoughts **They are often energised by working with their coworkers** **Others find them easy to understand** 21. A company has determined that a manufacturing site needs to be shut down. Which decision-making approach is likely to be adopted by \"Thinking\" individuals? They will seek compromise solutions that balance both logical reasoning and emotional considerations They will prioritise personal convictions and focus on the impact on people and the community. They will base decisions on emotions and empathise deeply with affected individuals. **They will execute the plan based on logic and follow a systematic process.** 22. MBTI is based on the work of Sigmound Freud True **False** 23. How many types there are in MBTI? 12 **16** 14 18 24. Which of the following statement(s) accurately describes what the MBTI does not measure? **Intelligence or cognitive abilities** **Normality or abnormality** **Emotional stability or maturity** **Leadership potential or capabilities** 25. One\'s satisfaction in the bargaining process is often affected by comparing own closing price with others **True** False 26. Certain level of trust between the opponents is necessary in the bargaining / negotiation **True** False 27. ZOPA stands for: **Zone of Possible Agreement** Zone of Preferred Alternatives Zone of Potential Arbitration Zero Overlap of Preferred Agreement Previous 28. One\'s prime source of power in negotiation is: Authority **Alternatives to non-agreement** Work experience Influencing skills 29. Exchange of information with your bargaining / negotiation opponent may help to know. **His / her alternative** **His / her sense of urgency to close deal** His / her personality **His / her bottom line** 30. The more one knows about the opponent, the more power one has in the negotiation process **True** False 31. The reason(s) bargaining is challenging include **Emotional attachment to own interests** **People are uncomfortable with conflict** **Lack of sufficient background information** **Bargaining parties are keen to reach achieve own objective** 32. Integrative negotiation typically involves addressing multiple issues simultaneously **True** False 33. Which strategies are commonly used in integrative negotiation? **Asking \"why\" and \"why not\" to explore interests** Insisting on maintaining rigid positions Limiting discussions to a single issue Focusing solely on competitive gains 34. It is important to define the problem in negotiation clearly as the first step **True** False 35. Which one of the following is a defining characteristic of integrative negotiation? **Focus on mutual interests and \"win-win\" outcomes** Avoidance of multiple issues Emphasis on competitive tactics Strict odherence to rigid positions 36. Positions in integrative negotiation are accurate reflections of the real interests of the parties involved **True** False 37. What are key aspects emphasised in the concept of win-win negotiation popularised by the book \"Getting to es\"? Maximising competitive gains **Reconciling underlying interests** **Expanding the pie of resources** Fighting over the division of resources 38. Addressing the positions of both parties at the same time can lead to mutually beneficial agreements in integrative negotiations **True** False 39. Which of the following statement(s) about Position and Purpose are accurate. Positions are static and unchangeable, while real interests are dynamic and flexible Positions are irrelevant in negotiation, while real interests dictate the final agreement Positions involve compromise, while real interests are non-negotiable **Positions represent the desired outcome, while real interests reflect underlying reasons and motivations** 40. Which of the following is typically not a type of \"crucial conversation\"? Coaching Negotiation **Presentation** Bargaining 41. \"Mirroring\" refers to which one(s) of the following actions: Provide proper reaction **Absorbing the messages conveyed** **Playing back what one have heard** Giving good advice to the speaker 42. Having an \"AND\" mindset is another way to say. **Having a Win-win attitude** Zero-sum approach Compromise is a given Whatever it takes to win 43. Identify from the following the core conditions of a crucial conversation\' Physical distance **Stakes high** **Emotions strong** **Opinions vary** 44. Disagreement on insignificant topics can lead to a crucial conversation if emotions run strong and stakes are high **True** False 45. If opinions don\'t vary, it cannot be considered a crucial conversation in general **True** False 46. Others feel \"comfortable\" in a conversation when: **s/he is encouraged to express** **s/he is listened to** s/he received concrete advice **s/he feels understood** 47. Having an \"and\" mindset means prioritising agreement over maintaining positive relationships with others True **False** 48. Silence in a crucial conversation is a sign of agreement or understanding True **False** 49. Typical response(s) in crucial conversations\" Objection **Violence** **Silence** Smile