Verbal Communication Skills PDF

Verbal communication skills A word is not a crystal, transparent and unchanged, it is the skin of a living thought and may vary greatly in color and content according to the circumstances and the time in which it is used. Oliver Wendell Hol...

Verbal communication skills A word is not a crystal, transparent and unchanged, it is the skin of a living thought and may vary greatly in color and content according to the circumstances and the time in which it is used. Oliver Wendell Holmes How words work? Words are symbols Words are arbitrary Words are ambiguous Words are abstract Words are denotative and connotative Meanings are in people Words are culture-bound 1. Words are symbols Words are subset of symbols (the alphabets) Just like Emoji, is also a subset of symbol Words are symbols for thoughts, and no matter what language you speak, you use them according to the thoughts you associate with those words  2. Words Are Arbitrary: Bunga The “arbitrary” part means that the relationship between the form (the sounds / words / letters / characters) that we use have no natural/meaningful relationship with their meaning, therefore this relationship (between form and meaning) is said to be arbitrary.  Words Are Ambiguous  Ambiguity is a word, phrase, or statement which contains more than one meaning.  A word is ambiguous if it has more than one meaning.  Ambiguous words or statements lead to vagueness and confusion, and shape the basis for instances of unintentional humor. Words are abstract  Words and messages vary in how abstract or concrete their meaning is – some words are more abstract than others and some are more concrete.  The more specific you get, the more concrete the term becomes.  Example: The term “leisure activities” is very abstract because iti is so general and could include any number of different activities such as “sports”, “hobbies”, or “clubs,” Words are connotative and denotative Meanings are in people Facial expressions of happiness  Words are culture-bound Culture Bound: limited by or  We may share a mutual understanding of words, or valid only within a particular we may fail to understand one another because the culture symbols (words) mean different things to us based on our life experiences or frame of reference.  The power of words Words: "Don't mix bad words with your bad mood. You'll have many opportunities to change a Create perceptions mood, but you'll never get the opportunity to Influence thoughts replace the words you spoke." -Unknown Influence actions Affect and reflect culture Can criticize and praise Can confirm and disconfirm Can make and break relationships  https://www.youtube.com/watch?v=VDFvEOadbCA How to manage misunderstanding Be aware of missed meaning Be clear Be specific Be aware of changes in meaning Be aware of polarizing either-or extremes Be unbiased (neutral) How to use words of support Describe your feelings, rather than evaluate behavior Solve problems rather than control Be genuine rather than manipulative https://prezi.com/nrmuvak65vkz/be-genuine-rather-than-manipulative/ Empathize rather than remain detached Be flexible rather than rigid Present yourself as equal rather than superior How to apologize Offer an apology Explicit admission of an error, along with a request for forgiveness Be honest and sincere to admit that your were wrong ASSERTIVENESS Assertiveness is the ability to communicate your needs, feelings, opinions, and beliefs in an open and honest manner without violating the rights of others How to communicate assertively? https://www.youtube.com/watch?v=hAxCpAnV3-E How to be Assertive State Your Viewpoint Without Being Hesitant Or Apologetic. Be Honest When Giving Or Receiving Feedback. Learn To Say “No” To Unreasonable Expectations. Paraphrase What Others Have Stated To You.  How to be Assertive (cont…) Recognise And Respect The Rights Of Those Around You. Use Appropriate Tone Of Voice. Be Aware Of Body Posture/Language Maintain Eye Contact. Use “I” Statements To Express Self Don’t Let Others Impose Their Values/Ideas On You Encourage Others To Be Clear And Direct Take Ownership  How assertive are your messages? 5=always/almost always true; 4= usually true, 3= sometimes true, sometimes false; 2= usually false; 1= always/almost always false I would express my opinion in a group even if my view contradicted the opinions of others When asked to do something that I really don’t want to do, I can say no without feeling guilty I can express my opinion to my superiors on the job I can start up a conversation with a stranger on a bus or at a business gathering without fear I voice objection to people’s behavior if I feel it fringes on my rights Using Better Words https://www.youtube.com/watch?v=cegkZKh-dkA summary Words are powerful We use words for many purposes Understanding the verbal communication skills is vital "Words are free. It's how you use them that may cost you." - KushandWizdom https://www.youtube.com/watch?v=X-cfSrlomlM See You All again in 1 Week