- LN, Communication Theories.pptx

Conflict Management Today we will evaluate conflict-management styles (e.g., collaboration, avoidance, accommodation, compromise) and their impact on a situation. 1 What is Conflict? ➢Conflict – A disagreement on issues. • Substantive issues (JOB ISSUES) regarding goals, allocation of resources,...

Conflict Management Today we will evaluate conflict-management styles (e.g., collaboration, avoidance, accommodation, compromise) and their impact on a situation. 1 What is Conflict? ➢Conflict – A disagreement on issues. • Substantive issues (JOB ISSUES) regarding goals, allocation of resources, distribution of rewards, policies and procedures, and job assignments. • Emotional issues (PERSONAL ISSUES) arising from feelings of anger, distrust, dislike, fear, and resentment, as well as personality clashes. Conflict, if well managed, can actually help promote high performance, creativity, and innovation. 2 Good vs. Bad Conflict ➢Functional conflict … – Moderately intense conflict. – Constructive and stimulates people toward greater work efforts, cooperation, and creativity. ➢Dysfunctional conflict … – Low-intensity and very high-intensity conflict. – Destructive and hurts task performance. Schermerhorn - Chapter 17 3 Conflict Management Styles Conflict management styles reflect different combinations of assertive and cooperative behavior.p.391-392 Schermerhorn - Chapter 17 4 Assertiveness is the desire to satisfy your own needs and concerns. Cooperativeness is the desire to satisfy the other party’s needs and concerns. Schermerhorn - Chapter 17 5 5 Conflict Management Styles – – – – – Avoidance - Uncooperative and unassertive Accommodation - Cooperative and unassertive Competition - Uncooperative and assertive Compromise - Moderately cooperative and assertive Collaboration - Cooperative and assertive Schermerhorn - Chapter 17 6 Conflict Outcomes ➢ Lose-lose • Management by avoidance or accommodation ➢ Win-lose • Management by competition and compromise ➢ Win-win • Management by collaboration Schermerhorn - Chapter 17 7 Conflict Outcomes Schermerhorn - Chapter 17 8 SKITS - Conflict Management ● In your groups, prepare a workplace conflict. ● Show us the conflict in full (including the build up), and then tableau! ● From there, a narrator will say “this is how we can manage the conflict using a _____ style.” Unfreeze and show that solution. ● Then, return to tableau. The narrator repeats the same line, this time with a different style. ● Repeat until all 3 outcomes have been shown. 9