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Questions and Answers
What does the Act apply to?
What does the Act apply to?
What power does the Central Government have regarding the Act?
What power does the Central Government have regarding the Act?
What can consumers do under the Act?
What can consumers do under the Act?
What right protects consumers against unfair trade practices?
What right protects consumers against unfair trade practices?
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Which entities are included under the purview of the Act?
Which entities are included under the purview of the Act?
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Which of the following statements best describes the definition of a consumer?
Which of the following statements best describes the definition of a consumer?
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What is NOT considered a right of consumers?
What is NOT considered a right of consumers?
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What does the object of the Act primarily aim to accomplish?
What does the object of the Act primarily aim to accomplish?
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Under what condition does a person NOT qualify as a consumer?
Under what condition does a person NOT qualify as a consumer?
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What happens if a dispute is too complicated for the consumer forum?
What happens if a dispute is too complicated for the consumer forum?
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What rights does the Act confer to the consumers?
What rights does the Act confer to the consumers?
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What does the right to be informed guarantee consumers about?
What does the right to be informed guarantee consumers about?
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What is a potential outcome of initiating action under the Act?
What is a potential outcome of initiating action under the Act?
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Which right allows consumers to express concerns and have them considered?
Which right allows consumers to express concerns and have them considered?
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Which of the following is a characteristic of the right to consumer education?
Which of the following is a characteristic of the right to consumer education?
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What defines a transaction as one for consideration?
What defines a transaction as one for consideration?
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What is the main purpose of the Consumer Protection Act of 1986?
What is the main purpose of the Consumer Protection Act of 1986?
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Which issue led to the enactment of the Consumer Protection Act of 1986?
Which issue led to the enactment of the Consumer Protection Act of 1986?
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What aspect of consumer rights does the Consumer Protection Act of 1986 focus on?
What aspect of consumer rights does the Consumer Protection Act of 1986 focus on?
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What previous issues did earlier consumer protection legislations fail to address?
What previous issues did earlier consumer protection legislations fail to address?
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Which factor contributed significantly to the initiation of the Consumer Protection movement?
Which factor contributed significantly to the initiation of the Consumer Protection movement?
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How does the Consumer Protection Act of 1986 aim to support consumers?
How does the Consumer Protection Act of 1986 aim to support consumers?
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Which of the following best defines ‘unscrupulous exploitation’ as mentioned in the context of consumer rights?
Which of the following best defines ‘unscrupulous exploitation’ as mentioned in the context of consumer rights?
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What role do consumer councils play according to the Consumer Protection Act of 1986?
What role do consumer councils play according to the Consumer Protection Act of 1986?
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Study Notes
Consumer Protection Act, 1986
- Aims to enhance consumer interests by providing better protection of rights.
- Establishes consumer councils and authorities to settle disputes.
- Previous legislations fell short in protecting consumers from defective goods, overcharging, and exploitation.
- Consumer awareness emerged as a powerful movement prompting the enactment of the Act.
- Considered significant socio-economic legislation with a focus on prompt redressal and compensation.
Application of the Act
- Applies to all goods and services, covering private, public, and cooperative sectors.
- Central Government has the authority to exempt specific goods or services, but no such notifications have been issued.
- Consumers can initiate action for defective goods or deficient services, inclusive of government-operated sectors like railways and utilities.
Consumer Rights
- Right to protection against hazardous goods and services.
- Right to be informed about quality, quantity, potency, standard, and pricing.
- Right to access a variety of goods and services at competitive prices.
- Right to be heard and have consumer interests acknowledged in decision-making forums.
- Right to seek redressal for unfair trade practices and exploitation.
- Right to consumer education to facilitate informed decision-making.
Definition of a Consumer
- A consumer is defined as an individual who purchases goods for consideration or uses goods with the buyer's approval.
- Includes anyone hiring or availing services for consideration.
- Excludes individuals using goods or services for commercial purposes or in employment, highlighting a distinction between consumer and commercial transactions.
- Fundamental requirement is that a transaction must involve consideration, whether fully, partially paid, or under a deferred payment system.
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Description
This quiz focuses on the Consumer Protection Act of 1986, detailing its objectives and provisions to safeguard consumer interests. It covers key concepts and amendments related to consumer rights and responsibilities. Test your knowledge about this critical legislation that affects consumers in various sectors.
