III. Business Tools and Technologies in Hotel and Restaurant Setting.pptx

III. BUSINESS TOOLS AND TECHNOLOGIES IN HOTEL AND RESTAURANT SETTING LEARNING OBJECTIVES Identify business tools and technologies required to achieve work outcomes in the hotel and restaurant setting. Identify and access the tools, techniques, and technology used in the business setting of a service...

III. BUSINESS TOOLS AND TECHNOLOGIES IN HOTEL AND RESTAURANT SETTING LEARNING OBJECTIVES Identify business tools and technologies required to achieve work outcomes in the hotel and restaurant setting. Identify and access the tools, techniques, and technology used in the business setting of a service-oriented business. Determine appropriate business tools and technologies to meet work requirements and; 1. Identify and explain the work criteria to evaluate work performance. BUSINESS TECHNOLOGY  Business technology as a concept describes all technology that helps an organization run its business and operational processes.  A business tool, on the other hand, can be considered as an asset that helps or assists the organization to achieve its stated aims or objectives.  Usage of mobile phones and telephone implication in the business  Training to use tools is important or being able to use tools properly and efficiently in a productive manner.  Using tools aligned to the organization’s productivity. COMMON BUSINESS TOOLS Digital cameras Mobile telephones Scanners Photocopiers Notebooks Batteries Dictation machines Order taking handhelds Laser pens Mice  Keyboard  Brochures  Softwares  e-mail  website MOST COMMON TYPES OF BUSINESS TECHNOLOGY  Computers  Used in almost all types of businesses. Usually with monitor and central processing unit.  Microsoft  Apple  Allow businesses to be more productive  Microsoft word Microsoft Excelade generating hotel guest arrival and departure list faster and more conveniently  Spreadsheets eliminate manual computing or tabulation ah MOST COMMON TYPES OF BUSINESS TECHNOLOGY  Softwares  Allows computers to perform multiple functions. The typewriter was basically replaced by the computer. But in order to make the computer work, there must be software.  Networking  Ask computers to communicate with other devices like a printer with other computers within the office or a group using telephone lines.  Receives and send emails.  Local Area Connections  Telephone Communication  While the phones allow guests and hotel reservation representatives to talk and confirm details, the computer splits the telephone lines into using a modem, allowing guests to talk while the hotel reservation clerk works with the program on the computer to ensure confirmation details. MOST COMMON TYPES OF BUSINESS TECHNOLOGY  Accounting systems  software that allows businesses to manage their expenses and revenues. QuickBooks is most often used in small businesses. Bigger companies sometimes use SAP SE. (System analysis program development). Business One or Sage 300.  Inventory control system  keep track of items, including how much is in stock; updates the system when the new inventory arrives as well as when it is sold and keeps accurate records.  Customer relationship management systems  keeps track of customer interactions by collecting and storing information about them. BUSINESS TOOLS DIFFERENTIATED Business Tool Operational requirement What it actually does? Analogue Signal Modem and Telephone connectivity 1. Customer Service 2. Stores reservations information Digital Device Credit Card machine 1. Mobile phones 1. Analog signal 2. Wireless connectivity 1. Accepts credit card as form of payment 2. Check-in guests Software 1. hotel reservation software Computer with Internet connectivity Accepts customer bookings 1. Subscription and Internet connectivity 2. Subscriptions 1. Process guest payments 2. Accepts payments Analog device 1. Telephone Switch Board 2. Computer Applications or APPs 1. Paymonggo 2. Paypal HARDWARE VS. SOFTWARE DIGITAL VS. ANALOG TECHNOLOGY REFERENCES  Applied Business Tools and Technologies in Hotel and Restaurant Management (HRM) by: Richard Philip Gonzalo and Calixto Terence I. Ong.  https://youtu.be/ZWdT-6Ld71Q?si=HiJZc0yzD17jauzZ  https://youtu.be/vG_qmtdBPTU?si=F4RffFOaWt8iHJww