Podcast
Questions and Answers
Which business tool is responsible for accepting credit card payments in a hotel setting?
Which business tool is responsible for accepting credit card payments in a hotel setting?
- Credit Card machine (correct)
- Analog device
- Software
- Digital Device
What operational requirement does a Modem and Telephone connectivity fulfill?
What operational requirement does a Modem and Telephone connectivity fulfill?
- Computer (correct)
- Mobile phones
- Stores reservations information
- Customer Service
What is the function of hotel reservation software?
What is the function of hotel reservation software?
- Subscription and Internet connectivity
- Accepts customer bookings (correct)
- Process guest payments
- Accepts payments
In the context of the text, what role does the Telephone Switch Board play?
In the context of the text, what role does the Telephone Switch Board play?
Which technology type is associated with Wireless connectivity and Mobile phones?
Which technology type is associated with Wireless connectivity and Mobile phones?
What tool would likely be used for storing reservations information in a hotel?
What tool would likely be used for storing reservations information in a hotel?
What is the primary purpose of Microsoft Word and Excel in the context of hotel operations?
What is the primary purpose of Microsoft Word and Excel in the context of hotel operations?
Which of the following statements best describes the function of networking in a business environment?
Which of the following statements best describes the function of networking in a business environment?
What is the role of accounting systems like QuickBooks in businesses?
What is the role of accounting systems like QuickBooks in businesses?
Which technology is crucial for keeping accurate records of inventory in a business?
Which technology is crucial for keeping accurate records of inventory in a business?
What key function do Local Area Connections serve in a business setting?
What key function do Local Area Connections serve in a business setting?
Which software is commonly used by small businesses for managing expenses and revenues?
Which software is commonly used by small businesses for managing expenses and revenues?
What is the main difference between business technology and a business tool?
What is the main difference between business technology and a business tool?
Why is training to use business tools considered important?
Why is training to use business tools considered important?
Which of the following is NOT listed as a common business tool in the text?
Which of the following is NOT listed as a common business tool in the text?
In what way do keyboards, digital cameras, and dictation machines differ from notebooks, mobile telephones, and order taking handhelds in the context of business tools?
In what way do keyboards, digital cameras, and dictation machines differ from notebooks, mobile telephones, and order taking handhelds in the context of business tools?
How are computers typically used in businesses according to the text?
How are computers typically used in businesses according to the text?
Which element is critical for selecting appropriate business tools and technologies?
Which element is critical for selecting appropriate business tools and technologies?
Study Notes
Business Technology
- Microsoft and Apple are examples of businesses that allow companies to be more productive
- Microsoft Word and Excel can be used to generate hotel guest arrival and departure lists faster and more conveniently
- Spreadsheets eliminate manual computing or tabulation
Types of Business Technology
- Software: allows computers to perform multiple functions
- Networking: allows computers to communicate with other devices like printers or other computers within the office or a group using telephone lines
- Accounting systems: software that allows businesses to manage their expenses and revenues (e.g. QuickBooks, SAP SE, Business One, Sage 300)
- Inventory control system: keeps track of items, including how much is in stock, and updates the system when new inventory arrives or is sold
Business Tools and Technologies in Hotel and Restaurant Setting
- Identify business tools and technologies required to achieve work outcomes in the hotel and restaurant setting
- Identify and access the tools, techniques, and technology used in the business setting of a service-oriented business
- Determine appropriate business tools and technologies to meet work requirements
Common Business Tools
- Digital cameras
- Mobile telephones
- Scanners
- Photocopiers
- Notebooks
- Batteries
- Dictation machines
- Order taking handhelds
- Laser pens
- Mice
- Keyboard
- Brochures
- Software
- Website
Computers in Business
- Used in almost all types of businesses, usually with a monitor and central processing unit
- Customer relationship management systems: keeps track of customer interactions by collecting and storing information about them
Business Tools Differentiated
- Analogue Signal Modem and Telephone connectivity: used for customer service and storing reservations information
- Digital Device Credit Card machine: accepts credit card as a form of payment
- Software: used for hotel reservation software, computer with internet connectivity, accepts customer bookings
- Analog device: telephone switchboard, computer applications, or apps (e.g. Paymonggo, Paypal)
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Description
Learn about the business tools and technologies essential for achieving work outcomes in the hotel and restaurant industry. Understand the tools, techniques, and technology used in service-oriented businesses, and how to determine the appropriate ones to meet work requirements.
