Hospitality Training Assistant Manager Key Success Factors PDF

Hospitality/Training Assistant Manager – Key Success Factors The Hospitality Training Assistant purpose is to Crew On...

Hospitality/Training Assistant Manager – Key Success Factors The Hospitality Training Assistant purpose is to Crew On Department ensure each staff member is empowered to care Hospitality Boarding Routines Results for the customer. Works with Crew Daily Voice & 1-800 The HTA is a role model of our People Care Culture in Friendly Crew Trainers Communication complaints the restaurant. All people issues should be acknowledged and Ensure Trainers Crew Turnover less communicated to the GM or Supervisor within 24 Table Touches Review New hires Ready to Train 80% or less hours; resolution should be within 72 hours. The HTA is responsible for crew retention. A critical Gels and service Attend CT 2 New Hires a Welcomes Trainees part of this role is each new hire's experience on their manager In Place Meetings week first three days; it is vital that every new person feels like part of a team on the first day. Follows up for first Set Expectations Use FRED Trainers Verified This manager ensures promotions and new product 2 weeks rollouts are executed 100%, and all service staff is trained and empowered. Reports to People Know DT OEPE and Crew Appearance Service Times The HTA is responsible for Department Results – Manager ZOOM Timer ensuring the team meets profit targets as measured by the restaurant scorecard. Crew Review Trainee Review New Department Procedures Schedule Promotions Cleanliness Jan 2024