HM2: Macro Perspective of Tourism and Hospitality Management PDF

HM2: Macro Perspective of Tourism and Hospitality Management By: Theresa Althea D. Lopez,MBA Unit 1: Overview of Tourism and Hospitality  UNIT OBJECTIVES DEFINITION OF TOURISM AND HOSPITALITY DIFFERENCE BETWEEN TOURISM AND SECTORS UNDER TOURISM AND H...

HM2: Macro Perspective of Tourism and Hospitality Management By: Theresa Althea D. Lopez,MBA Unit 1: Overview of Tourism and Hospitality  UNIT OBJECTIVES DEFINITION OF TOURISM AND HOSPITALITY DIFFERENCE BETWEEN TOURISM AND SECTORS UNDER TOURISM AND HOSPITALITY INDUSTRY HOSPITALITY TOURISM AND HOSPITALITY: AN OVERVIEW The Tourism & Hospitality Industry has grown multiple folds in the last few decades. We are all tourists from heart and soul and the hospitality and tourism industry has made sure that our travel is easy, fun, cost-effective and safe. What is Tourism? Tourism is generally the act of travelling to another environment, for at least 24 hours, but for no longer than one year, for purposes related to business or leisure. The Tourism Industry is concerned with people travelling for business or pleasure purposes, staying in their destination for at least one night, and then returning. The Travel Industry has a wider scope, covering more travel purposes and durations. What is Hospitality? Hospitality is kindness in welcoming visitors, guests or strangers. It refers to the relationship between guest and the host, or the practice or act of being hospitable. Particularly, this involves the friendly and generous reception and entertainment of visitors, guests, strangers, membership clubs, resorts, conventions, special events, attractions, and other services for tourists and travelers. What is Hospitality? In hospitality industry, there classify many departments – those are, housekeeping, front desk, food/ beverage, engineering, health/ sports, safety/ security. Workforce designated to each of those departments would be required of specific traits, capability and training. Tourism, Hospitality and Hotel Management: What's The Difference? Tourism Management refers to the activities associated with travel planning. Hospitality Management is the administration of activities in a place where people meet, such as a restaurant, casino, convention centres, theme park or shopping mall. Hotel Management involves managing operations in a hotel or resort. Hospitality and Tourism do go hand-in-hand, but they are different two branches of study for good reason. Tourism entails the movement of people to places outside their usual environment. Hospitality entails the comfort and wellbeing of guests at a variety of events and establishments. SECTORS AND COMPANIES IN TRAVEL AND TOURISM INDUSTRY TRAVEL AGENCY TRANSPORTATION  Travel Agencies  Airline Industry  Railway  Online Travel Agencies  Car Rental  Spacecraft  Water Transport  Coach Service  Travel Agency This is one of the most important organizations in the tourism private sector which plays a significant and crucial role in the entire process of developing and promoting tourism in the country or at a destination. It is a travel agency which packages and processes all the attractions, accesses, amenities and ancillary services of a country and presents them to tourists. That’s why travel agency is known as “image builder” of a country.  Online Travel Agencies An online travel agency will typically perform a very similar role to a more traditional travel agency, albeit using the power of the internet. While the purpose is still to connect tourists with travel products on behalf of suppliers, there is more of an emphasis on self-service methods. Travel Agent Travel agent is a person who has a full knowledge about tourists' product – destinations, modes of travel, climate, accommodation and other areas of the service sector. He acts on the behalf of product providers/principles and in return get a commission. The first Travel Agency of the world was established by Thomas Cook in 1845 in England. Transportation The Transportation Sector is one of the most obvious sectors that falls under both the travel and tourism umbrellas and is concerned with the movement of people from one location to another. This includes a wide variety of different types of travel, including air, land, and water-based methods. This sector enables tourism in the first place, but also provides tourists with a means of getting around after they arrive at their destination.  3 SECTORS OF HOSPITALITY INDUSTRY FOOD AND BEVERAGES LODGING RECREATION & ENTERTAINMENT  Specialty Restaurants  Luxury hotels  Buffet Restaurants  Resorts  Sport Arenas  Casual Restaurants  Palace hotels  Zoos  Bistro  Motels  Theater  Coffee Shops  Hostels  Museums  Wine Bar  Condotels  Theme Parks  Catering  Hotels + Gambling  Pub House establishments  Bar  Convention Hotels Activity #1