GTKD_TestBank_Chapter 11 PDF

lOMoARcPSD|12632891 Test Bank Ch 11 Business Communication (Jubail University College) Studocu is not sponsored or endorsed by any college or university Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected]) ...

lOMoARcPSD|12632891 Test Bank Ch 11 Business Communication (Jubail University College) Studocu is not sponsored or endorsed by any college or university Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 apter 11—Oral Presentation UE/FALSE 1. For direct-plan presentations, you should make sure your main point is right up front. ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge 2. When you plan an oral presentation, your first step is to analyze your audience. ANS: F PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Audience TOP: Planning the Presentation BLO: Knowledge 3. The purpose of your oral presentation may be to inform, to persuade, to recommend, or to motivate. ANS: F PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 4. For most business presentations, you should let the audience know up front what you expect of them. ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Audience TOP: Organizing the Presentation BLO: Knowledge 5. If you aim to convince listeners that global warming is a reality, your purpose is to persuade. ANS: T PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 6. Your opening should lead into the body of your presentation by previewing your content. ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge 7. Your conclusion should summarize the main points of your presentation. ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge 8. When new ideas are presented with humor, the audience is more likely to remember what you said. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 9. It is okay to tell a "dumb blonde" joke if your presentation topic supports it. ANS: F PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Audience TOP: Organizing the Presentation BLO: Knowledge 10. A memorized speech helps you adapt to the audience and ensures that you don't omit supporting evidence. ANS: F PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 11. Memorizing the first or last section of a presentation is often effective. ANS: T PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 12. Reading your speech is not recommended because you must keep your eyes on the paper rather than making eye contact with your audience. ANS: T PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Audience TOP: Planning the Presentation BLO: Knowledge 13. You should prepare the audience for the upcoming joke so they will be ready for it. ANS: F PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 14. You should type your notes in all capital letters for ease of reading during a presentation. ANS: F PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Planning the Presentation BLO: Knowledge 15. Just as you do when planning a report, brainstorm ideas for your presentation in sequential order to organize your material. ANS: F PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 16. The first 90 seconds of a presentation are critical, because the audience is looking for clues about you and your topic in your posture, gestures, and voice qualities. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 17. When choosing an organizational plan you must make sure the audience knows from the beginning where you are going and are able to follow you easily through the presentation. ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge 18. If the audience does not know you, you need a more creative opening than if you have addressed this audience in the past. ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 19. If you are not an experienced speaker, you can gain credibility with your audience by beginning with an honest, sincere apology. ANS: F PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Audience TOP: Organizing the Presentation BLO: Knowledge 20. Two effective ways to open an oral presentation are to present a hypothetical quote and to state a startling fact. ANS: F PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Organizing the Presentation BLO: Knowledge 21. You should define the scope of the topic during the opening so the audience does not ask unnecessary questions. ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 22. When organizing a presentation using the direct sequence approach, you should state your reasons directly before discussing your conclusions. ANS: F PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge 23. Presentations filled with an abundance of facts and figures help the audience absorb your points. ANS: F PTS: 1 DIF: Easy OBJ: 11.2 Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 24. When you make a presentation, avoid mentioning information that is likely to weaken your argument. ANS: F PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 25. An effective closing for a business presentation should summarize the main points, the conclusions, and any recommendations. ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge 26. You should use a little humor to lighten an especially serious presentation. ANS: F PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 27. The best use of humor in a presentation is to show the audience that you can laugh at yourself. ANS: T PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 28. All the members of a work-team presentation should be assigned equal responsibility for the project. ANS: F PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 29. The first task that the leader of a work-team presentation should tackle is assigning roles and responsibilities in preparation for developing the basic framework of the presentation. ANS: F PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 30. Team presentations are common for communicating about complex projects. ANS: T PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 31. To prepare for a team presentation, have each member practice individually and then report to the group about suggested changes and improvements. ANS: F PTS: 1 DIF: Easy OBJ: 11.3 Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 32. When you critique the performance of someone who is participating in your team's presentation, use tact to maintain goodwill. ANS: T PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 33. During a team presentation, each presenter should respond to questions as they arise, even if another team member will be covering that information in a subsequent segment. ANS: F PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 34. As the presenter, you will be perceived as the person in control. ANS: T PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning Team and Online Presentations BLO: Knowledge 35. Whenever possible, take advantage of the many template presentation designs available. ANS: T PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 36. When presenters use visual aids, they are more likely to successfully persuade their audiences. ANS: T PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 37. The visual aids developed by team members for a presentation should have diverse backgrounds, font styles and sizes, and colors to enhance unison. ANS: F PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 38. Slides are perfect for every presentation. ANS: F PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 39. If you are an inexperienced speaker, you should plan for many visual aids so the audience focuses on the aids, not on you. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 ANS: F PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 40. If visuals are not done well, they may distract from the presentation. ANS: T PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 41. Bulleted lists are effective for showing the sequence of items on a slide or transparency. ANS: F PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Developing Visual Support for Business Presentations BLO: Knowledge 42. It is essential to provide your audience with a handout so that they may follow the presentation. ANS: T PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 43. When you need the audience to focus on an especially important point in your oral presentation, step in front of the projector to block the view for a moment. ANS: F PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 44. When making a formal presentation, you should avoid using transparencies or handouts as visual aids. ANS: F PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 45. A slide tracker shows the major divisions of your presentation and is repeated on all slides after the agenda. ANS: T PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 46. When choosing an appropriate design for your presentation, remember that visual appeal can affect your credibility and the audience's understanding. ANS: T PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Audience TOP: Developing Visual Support for Business Presentations BLO: Knowledge 47. Two advantages of printed handouts are that they help the audience to follow your presentation and serve as Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 a permanent record of key points. ANS: T PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 48. When preparing handouts, you should help the audience remember your presentation by including a miniature copy of every slide or transparency you used. ANS: F PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Developing Visual Support for Business Presentations BLO: Knowledge 49. For important presentations practice at least three run-throughs. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 50. If you plan to refer to handouts, you should distribute them immediately before beginning the presentation. ANS: T PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 51. When your handouts contain complex data or extensive information that the audience should read as background before your presentation, distribute them as people enter the room prior to your speech. ANS: F PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 52. For more traditional presentations, avoid slide after slide of bulleted text. ANS: T PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 53. When presenting, use a conversational style and many contractions, but speak slightly slower than in normal conversation. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 54. Including video in a presentation is a good way to engage the audience, illustrate a point, and make an emotional appeal. ANS: T PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 TOP: Developing Visual Support for Business Presentations BLO: Knowledge 55. More than half of your credibility as a presenter is based on body language, which is why you should videotape yourself rehearsing and check your posture, expressions, and gestures. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 56. Plan to rehearse important presentations in private at least three times so you can identify and correct any problems before you face an audience. ANS: F PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 57. When rehearsing a presentation, practice keeping both your volume and the rate at which you speak steady. ANS: F PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 58. As a speaker, you can emphasize important points with periodic pauses. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Practicing and Delivering the Presentation BLO: Knowledge 59. If you don't feel comfortable making hand gestures during a presentation, grip the lectern lightly. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 60. As a presenter, you should dress less formally than the average audience member. ANS: F PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 61. When practicing the presentation use appropriate language, voice qualities, gestures, and good posture. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 62. If your mind goes blank during a presentation, keep talking, even if you repeat some of the information from earlier in your talk. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 63. If you "talk with your hands" that is okay as long as it is presented as natural. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 64. Memorizing the first few sentences of your presentation can boost your confidence when anxiety is highest. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 65. Before a presentation, focus on the main points that you want to make rather than using mental imagery to visualize yourself giving your speech. ANS: F PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 66. It is a good idea to record your practice session. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 67. Unless your presentation is complex or informal, save any question-and-answer period until the end. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Practicing and Delivering the Presentation BLO: Knowledge 68. Practice the introduction, summary of key points, and conclusion the most. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 69. If you anticipate that the audience will have many questions about your presentation, you should allow extra time at the end so you can provide complete answers. ANS: F PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 70. You should repeat each question from the audience before you answer it, to ensure that your listeners hear both question and answer. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 71. If no one asks a question during the question-and-answer period, you might want to break the ice by discussing questions that other audiences have posed. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 72. Immediately after every presentation, evaluate your performance so you can pinpoint what worked and what didn't work. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 73. When critiquing your performance, concentrate only on how well you delivered the material during the presentation, not on pre-presentation activities. ANS: F PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 74. To avoid anxiety, practice, develop a positive attitude, and concentrate on friendly faces. ANS: T PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge ULTIPLE CHOICE 75. Which statement about the degree of formality for a presentation is correct? a. Presentations for small groups should be more formal than presentations for large audiences. b. Your presentation should be less formal when you expect the audience to include individuals from other countries. c. When you anticipate repeating a presentation, you should make the presentation more formal. d. Routine topics require a more formal presentation. e. Complex topics or proposals concerning critical issues require a more formal presentation. ANS: E PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 76. Which of the following is not a typical purpose of most business presentations? Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 a. explaining b. motivating c. reporting d. persuading e. enhancing ANS: E PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 77. A publisher's presentation to a group of authors to describe how the publishing process works has the purpose of a. reporting. b. explaining. c. persuading. d. motivating. e. enhancing. ANS: B PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 78. A presentation in which sales representatives receive up-to-date information on new products has the purpose of a. reporting. b. explaining. c. lecturing. d. persuading. e. motivating. ANS: A PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 79. Knowing your purpose enables you to ____ after you deliver your presentation. a. analyze your audience b. understand your audience's motivations c. evaluate the quality of data d. review the quality of visual aids e. assess your effectiveness ANS: E PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 80. When you plan an oral presentation, you should do all of the following except a. understand your audience's needs and knowledge. b. define your purpose. c. decide on the timing. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 d. decide on the delivery method. e. simulate the actual presentation conditions. ANS: E PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 81. Identify a psychological need that you should analyze when learning about the audience for an oral presentation. a. age b. organizational status c. attitudes d. education e. demographics ANS: C PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Audience TOP: Planning the Presentation BLO: Knowledge 82. Presentations to small groups a. require more of a "you" attitude than talks to larger groups. b. increase the presenter's options for visual aids. c. require very emphatic gestures to oversell the key ideas. d. are delivered in a more formal tone than normal conversations. e. require time to understand any heterogeneous listeners. ANS: B PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 83. If you believe your listeners are likely to be hostile to you or your message, your presentation will have to a. include few examples to avoid overwhelming the audience. b. be more modest, downplaying your credentials. c. use language that is familiar to the majority of the audience. d. establish your credibility and possibly quote other experts. e. use complex terminology to demonstrate your mastery of the material. ANS: D PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Audience TOP: Planning the Presentation BLO: Knowledge 84. Why should you meet with some members of your audience as you do your planning before making a presentation? a. to evaluate the quality of the data they have provided b. to gather data supporting your main points c. to control the space and time allotted to your talk d. to oversell yourself and your idea e. to understand and be able to address their specific concerns Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 ANS: E PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Audience TOP: Planning the Presentation BLO: Knowledge 85. You may be extremely effective if you memorize the ____ of your presentation. a. first or last section b. body c. supporting details d. key phrases e. script ANS: A PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 86. If you memorize your presentation for delivery, you may a. include too many details in the body of the speech. b. have greater flexibility than with other delivery methods. c. have your eyes on your speech rather than on the audience. d. sound mechanical and lack spontaneity. e. read from your notes to prompt your memory. ANS: D PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 87. Which of the following is not an advantage of delivering a presentation by speaking from notes? a. You can compose the exact wording as you speak, so you sound more conversational. b. Your notes ensure that you cover the main topics. c. Referring to notes keeps you focused and organized. d. You will be able to cover every detail of a complex, technical, or controversial topic. e. You can adapt your talk based on nonverbal cues from the audience. ANS: D PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 88. Which of the following is not a recommended guideline for preparing notes for a presentation? a. Number the pages or index cards. b. Use large letters on your note cards. c. Type the notes in all capital letters for easy reading. d. Write on only one side of the note card. e. Consider including notes about emphasis and pauses. ANS: C PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 BLO: Knowledge 89. When planning the opening of your presentation, your aim is to do all of the following except a. capture audience interest. b. build rapport with your listeners. c. make a good first impression on the audience. d. introduce the topic. e. make excuses for your lack of time or preparation. ANS: E PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 90. Which of the following is not an effective attention-getting opener for a business presentation? a. quoting a well-known individual b. building interest by not defining the scope of your remarks c. presenting a hypothetical situation to stimulate thought d. stating a startling fact or statistic e. discussing a personal experience related to the topic ANS: B PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 91. Which opening sentence weakens your credibility as a speaker? a. Give us liberty, or give us death. b. During the next hour, 30 people will die in car crashes. c. How many people feel tied to their cell phones? d. I wish I had had more time to prepare for this presentation. e. Today, I'll cover three ways to get the most from your paycheck. ANS: D PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 92. Which organizational plan would be most effective for the body of a presentation discussing various alternatives based on certain conditions or standards? a. criteria b. order of importance c. direct sequence d. chronology e. cause/effect/solution ANS: A PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge 93. A presentation that first mentions unsafe working conditions and how unsafe conditions contribute to high employee turnover, followed by suggested remedies, follows the ____ organizational plan. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 a. criteria b. order of importance c. direct sequence d. chronological e. cause/effect/solution ANS: E PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge 94. Which of the following is not credible evidence that you can use to support a point in your presentation? a. specific examples b. actual experiences c. facts and statistics d. emotional language e. quotations from experts ANS: D PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Organizing the Presentation BLO: Knowledge 95. When you know that a proposal you are presenting has several negative aspects, you a. must address each point in great detail to avoid losing credibility. b. should disregard or discredit the negative points as you build your case. c. should mention important pros and cons and show that your proposal is still valid. d. can effectively weaken the argument against any unsupportive evidence. e. should wait to discuss these points if questions about them arise. ANS: C PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 96. The ending of your presentation should a. summarize the main points you made. b. include a quotation from a famous person. c. refer to the lack of time for more supporting evidence. d. avoid conclusions and recommendations that could bias the audience. e. fade out slowly to leave your audience on a high note. ANS: A PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 97. Which of the following is not a correct guideline for using humor in presentations? a. Avoid humor when covering very serious topics. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 b. Offensive language and singling out one ethnic group are never appropriate. c. "I heard a funny story the other day" is not an effective lead-in to humorous remarks. d. Avoid directing humor at yourself, which hurts your credibility as a speaker. e. Humor is most effective when it comes as a surprise to the audience. ANS: D PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 98. The role of the team leader in a collaborative presentation is to a. manage planning and handle delivery for coherence purposes. b. have overall project responsibility and develop a cohesive strategy. c. assign roles early in the process to avoid running out of time. d. provide a presentation template for consistency in visual aids. e. ensure that all group members participate equally in all aspects of the presentation. ANS: B PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 99. Identify the correct statement about collaborative presentations. a. The coordinator should ensure that all group members receive equal "podium time" during the presentation. b. To avoid problems, each member should be involved with all aspects of the presentation. c. As long as individual members practice their sections, a full rehearsal is not necessary. d. The overall presentation should look as if it were prepared and delivered by one individual. e. Provide definite breaks between speakers and between topics to allow the audience time for reflection. ANS: D PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 100. All of the following will help achieve coherence in a team presentation except a. using a presentation template so visual aids look consistent. b. defining a technical term every time it is used, to avoid confusion. c. deciding beforehand on the best tone, format, and organization. d. deciding in advance how to refer to your visual aids⎯as charts, slides, or overheads, or with some other word. e. planning how the team will handle questions from the audience. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 ANS: B PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 101. One of the greatest challenges involved in rehearsing team presentations is a. planning who will do the research and who will deliver each part of the talk. b. how to prepare a presentation template to ensure consistency. c. avoiding nonverbal signs that weaken the case. d. assigning roles too early in the project. e. coordinating introductions and transitions. ANS: E PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 102. When rehearsing a team presentation, you should a. aim your remarks at the highest-ranking person in the audience. b. refrain from adding to another member's response unless you are mentioning an omission. c. give feedback tactfully and accept it gracefully. d. pay attention to your posture to convey confidence and credibility. e. encourage spontaneity in introductions to build rapport. ANS: C PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 103. One reason not to use visual aids in your presentation is that they a. help the audience understand what you are saying. b. help you persuade your audience. c. bombard the senses. d. make you look professional. e. enhance audience interest. ANS: C PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 104. The goal of using visual aids is to a. immerse the audience in data. b. duplicate illustrations and tables from reports and journals. c. impress the audience with your technological skills. d. express your ideas effectively. e. provide a crutch to guide you through the presentation. ANS: D PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 105. When preparing slides or transparencies, you should not a. use about seven lines of text per visual. b. show no more than 40 characters per line. c. type the text in all capital letters. d. use plenty of white space. e. include no more than three columns of data. ANS: C PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Developing Visual Support for Business Presentations BLO: Knowledge 106. Which of the following is not something you can do to minimize or avoid problems during a presentation? a. Number slides or transparencies so you can reorder them if needed. b. Keep an extra bulb handy in case the projection bulb burns out. c. Be prepared to give your presentation without visual aids if necessary. d. Lock all slides in place in the tray, if using 35-mm slides. e. Adjust the height and width of the screen so that the front half of the audience can see better. ANS: E PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 107. Printed handouts are useful for all of the following reasons except a. they can effectively communicate complex information such as statistical tables. b. they can include miniature versions of all the slides shown during a presentation. c. they serve as a permanent record of the key points discussed during the presentation. d. they reduce the need for audience members to take detailed notes during the presentation. e. they help the audience follow along during the presentation. ANS: B PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 108. What guideline should you follow when preparing handouts for an audience? a. Include as much information as possible. b. Put as much text on each sheet as you can fit. c. Minimize the use of white space on each page. d. Arrange information in the same order in which you will present it. e. Avoid the use of colors and headings. ANS: D PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Developing Visual Support for Business Presentations BLO: Knowledge Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 109. If your audience would benefit from reviewing technical information in preparation for your presentation, you should a. distribute handouts just before you begin speaking. b. leave handouts on each seat in the room so listeners can page through them while waiting for you to begin. c. project informative transparencies or slides before your main presentation. d. answer preliminary questions about technical aspects of your talk before you make your main points. e. send handouts to audience members in advance and avoid repeating the same data when you speak. ANS: E PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Developing Visual Support for Business Presentations BLO: Knowledge 110. Distributing handouts at the end of a presentation is appropriate when a. they simply summarize the information. b. the handouts contain very complex data that is needed as a foundation to understand the information. c. you plan to refer to the handouts throughout the presentation. d. you want to minimize note taking during the presentation. e. all of these apply. ANS: A PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 111.Which statement is not a recommendation to follow when giving an oral presentation? a. Avoid contractions as you speak. b. Use frequent preview, summary, transition, and repetition. c. Avoid words that you have difficulty pronouncing. d. Use shorter sentences and simpler vocabulary than if you were writing to this audience. e. Use a conversational style, but speak more slowly than normal. ANS: A PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Rhetorical considerations TOP: Practicing and Delivering the Presentation BLO: Knowledge 112. When you rehearse a presentation, you should a. practice two-handed gestures for emphasis. b. keep your volume steady so that every listener can hear you throughout the presentation. c. concentrate on what you want to say, not on how you say it. d. simulate the conditions of the meeting room as closely as possible. e. practice three or more times with an audience so that you can obtain detailed feedback for improvement. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 ANS: D PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 113. If you are not able to videotape your presentation rehearsal, a. practice while someone else watches and photographs your gestures. b. practice in front of a large mirror and use a tape recorder. c. practice mouthing the words as you read through your script or notes. d. practice with your visual aids at the same level as the podium. e. practice your introduction over and over to ensure that you will make a positive first impression. ANS: B PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 114. When you play back a videotape of your presentation rehearsal, pay close attention to your a. clothes. b. use of visual aids. c. blinking eyes. d. ability to make eye contact. e. gestures and voice qualities. ANS: E PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 115. While rehearsing your presentation, practice a. using pens or other props to make your point. b. maintaining a formal expression throughout. c. standing tall and smiling occasionally. d. frequent and expansive arm gestures. e. speaking more quickly when summarizing. ANS: C PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 116. To create a more formal image when presenting, you should wear a. shoes that are a lighter color than your clothing, if in season. b. clothing that matches the style and formality of your audience. c. a shirt with short sleeves. d. a shirt with long sleeves. e. clothing that is a darker color than your shoes. ANS: D PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 TOP: Practicing and Delivering the Presentation BLO: Knowledge 117. One reason to know your presentation well before you face the audience is so that you can a. ask questions to gauge the audience's knowledge of the topic before you begin speaking. b. practice adjusting the microphone's audio feedback and volume at the start of your talk. c. use jargon and slang if appropriate for all listeners. d. maintain eye contact with members in all corners of the room as you speak. e. speak more quickly than normal and make all your points before time runs out. ANS: D PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 118. If your mind goes blank during a presentation, you should a. keep talking even if you repeat what you've just said. b. apologize for losing your place. c. try to joke your way out of it. d. start from the beginning of the speech. e. turn around or excuse yourself and collect your thoughts. ANS: A PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 119. Which of the following is not a symptom of stage fright? a. sweaty hands b. rapid, pounding heart beat c. gasping for air d. speaking in a high-pitched voice e. speaking more slowly than usual ANS: E PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 120. A good way to minimize your anxiety about giving a presentation is to a. tell the audience how nervous you are. b. consider that people will remember how you speak, not what you say. c. avoid eye contact with audience members. d. overprepare by practicing frequently. e. remember that audiences sympathize with and trust a presenter who lacks confidence. ANS: D PTS: 1 DIF: Easy OBJ: 11.5 Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 121. During the question-and-answer period of a presentation, you should not a. refuse to admit you don't know the answer to a question. b. repeat each question so that the entire audience can hear it. c. look at the entire audience while answering questions. d. treat each questioner with courtesy. e. listen carefully to each question. ANS: A PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 122. If someone from the audience asks a question that you cannot answer, you should a. refer the question to another member of the audience. b. ask a colleague to answer the question for you. c. admit that you don't know and promise to find out. d. switch the focus to another part of your presentation. e. move on to another person's question. ANS: C PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 123. After making a presentation, you should a. review the videotape to compare your actual performance with your rehearsal. b. critique all aspects of your performance. c. focus on how you delivered your talk, not on what you said. d. take deep breaths and shake your wrists gently for relaxation. e. turn your slides or transparencies into handouts for distribution to the audience. ANS: B PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 124. No matter how well you delivered your talk, your post-presentation activities should include a. resolving to improve your performance next time. b. formulating questions to obtain audience feedback. c. comparing the results to your mental imagery. d. letting the audience know that you overcame your anxiety. e. varying your rate of speaking and the pitch of your voice. ANS: A PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 125. To add a "punch" to your ending, you may a. tell a story. b. remind the audience of the main points. c. end with a well-known quotation. d. ask the audience a question. ANS: A PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 126. Team presentations require a. extensive planning, close coordination, maturity, and goodwill. b. a team that gets along. c. a team made up of the same age group. d. a team whose objective is to earn an "A." ANS: A PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 127. Because people have different speaking styles, group members should decide beforehand a. who does what. b. when to schedule meetings. c. the presentation topic, tone, format, organization, and visuals. d. who brings snacks. ANS: C PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 128. When practicing team presentations it is essential that you a. find a large room with good acoustics. b. critique the performance. c. have a full-scale rehearsal with visuals. d. meet at a restaurant. ANS: C PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 129. Online presentations may be challenging in what ways? a. Your audience is unable to ask questions. b. You or your participants may encounter technological problems. c. You are unable to share presentation slides. d. Handouts are more difficult to distribute to the audience. ANS: B PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 130. For direct-plan presentations you must a. make an outline. b. give your main point in the first paragraph. c. give your main point in the summary. d. organize your conclusion to repeat the major points. ANS: D PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Developing Visual Support for Business Presentations BLO: Knowledge 131. For the presentation to be well-received, you must a. slow your rate of speaking. b. keep the volume high. c. keep the room at 68 degrees. d. bring flashcards. ANS: A PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 132. Avoid distracting mannerisms such as a. repeating main points. b. coughing or clearing your throat. c. smiling. d. distributing handouts. ANS: B PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 133. When organizing a presentation, a writer begins with a. brainstorming. b. a phone call. c. an outline. d. developing background data. ANS: A PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge ORT ANSWER 134. What factors affect the level of formality appropriate for an oral presentation? ANS: Generally, complex topics or presentations that involve high-risk situations are formal and include well-planned visual aids. Furthermore, the larger the audience or the greater the audience's opposition to your ideas, the more formal your presentation should be. International presentations are typically formal. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 135. What are the four most common purposes of business presentations? (Briefly describe each purpose.) ANS: a. Reporting. Updating the audience on some project or event. b. Explaining. Detailing how to carry out a procedure or how to operate a new piece of equipment. c. Persuading. Convincing the listeners to purchase something or to accept an idea you're presenting. d. Motivating. Inspiring the listeners to take some action. PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 136. Why is determining the audience's level of knowledge about your topic and their psychological needs important? ANS: Determining the audience's knowledge level helps you prepare the content of the presentation. The more the listeners know about your topic, the less background information you need to provide. Their knowledge level helps you pace yourself⎯slower if the audience is unfamiliar with the topic, faster if the audience has a working knowledge of the topic. Knowing the audience's knowledge level also helps the speaker plan the number and types of visual aids to use during the presentation. The audience's psychological needs influence your tone, examples, dress, and level of persuasion. If the listeners may be hostile or reluctant to accept your viewpoints, you will have to be especially persuasive and oversell your idea. PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Audience TOP: Planning the Presentation BLO: Knowledge 137. What are some cautions against memorizing a speech? When is memorizing appropriate? ANS: Memorizing an entire speech is risky and time-consuming, unless the speech is really short. It is risky because the speaker might forget his or her lines and ruin the entire presentation without having backup notes. In addition, memorized speeches often sound mechanical and do not permit the speaker to adapt the presentation to the audience. However, memorizing the beginning and ending sections of a presentation, especially when you are using a quotation or humorous story, may be effective. PTS: 1 DIF: Easy OBJ: 11.1 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning the Presentation BLO: Knowledge 138. Why is the opening of a presentation very important? Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 ANS: The opening must capture the audience's attention within the first 90 seconds. The audience will judge the speaker, so the speaker must make a strong positive impression. The opening must begin immediately to develop rapport and build respect with the audience. PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 139. List six suggestions for opening a presentation. ANS: a. Quote a well-known person. b. Ask a question. c. Present a hypothetical situation. d. Relate an appropriate anecdote, story, joke, or personal experience. e. Give a startling fact. f. Use a dramatic prop or visual aid. PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge 140. List and describe at least four organizational plans that are commonly used for presentations. ANS: Students are to list and describe four of the following plans: a. Criteria. Introduce each criterion and show how well each alternative meets that criterion. b. Direct sequence. State the main conclusion first, followed by supporting information. c. Indirect sequence. Present the reasons first, followed by the major conclusion. d. Chronology. Present the events in the order in which they occurred. e. Cause/effect/solution. Discuss the sources and consequences of a problem; then suggest a solution. f. Order of importance. Present the information in order of importance; next, pose each point as a question and then answer it. g. Elimination of alternatives. List all alternatives, and then individually eliminate each alternative except the one you're recommending. PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 141. How can a presenter establish credibility with the audience? ANS: The presenter should convince the listener that he or she has done a thorough job of collecting and analyzing the data and that the points are reasonable. Arguments should be supported with credible evidence, such as statistics, actual experiences, examples, and support from experts. Objective language, not exaggeration or emotion, helps the presenter build credibility. PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 142. Discuss the importance of the ending of a presentation. ANS: The ending is the speaker's last opportunity to achieve his or her goals. Audience members tend to remember best what they hear last. The speaker should finish on a strong, upbeat note that leaves the audience with a clear message. The summary should summarize the main points of the presentation. It may be effective to end a presentation by telling a story, making a personal appeal, or issuing a challenge. PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 143. What are some things to keep in mind about using humor in an oral presentation? ANS: When used effectively, humor serves as a bond between the speaker and the audience. However, humor is inappropriate if the topic is very serious or has negative consequences for the audience. The humor must be appropriate to the situation and must be in good taste. It is never appropriate to tell an off-color or sexist joke, to use offensive language, or to make fun of an ethnic group. Humor is most effective when it surprises the audience and when the speaker can laugh at himself or herself. PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Organizing the Presentation BLO: Knowledge 144. Discuss a group coordinator's responsibilities for collaborative presentations. ANS: The coordinator should plan plenty of time for each aspect of the presentation and should assign tasks based on individual talents and time constraints. The major criterion for making assignments is what division of duties will result in the most effective presentation. For example, some members may be better at research, whereas others may be better at developing visual aids. The coordinator must ensure that all efforts are recognized publicly and equally during the presentation, regardless of the amount of individual "podium time." PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Teamwork TOP: Planning Team and Online Presentations BLO: Knowledge 145. Describe how a group should practice its presentation. Also discuss guidelines for critiquing the practice. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 ANS: The group should have a full-scale rehearsal to practice the entire presentation, including the use of visual aids. Members should pay close attention to tone, format, organization, style, dress, and the question-and-answer period. Practicing the transitions between speakers is also important. The rehearsal should be videotaped so that it can be critiqued by the group members. To maintain goodwill and empathy, group members should be tactful and courteous while critiquing the rehearsal. Members should understand that receiving criticism will help the group as a whole to improve the presentation. PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning Team and Online Presentations BLO: Knowledge 146. What are five guidelines you should follow when preparing visual aids? ANS: a. Create visual aids only when they are needed for the audience to understand an important concept. b. Do not simply photocopy tables from reports or printouts; instead, create graphics that contain only the information that is needed. c. Type 40 or fewer characters per line with no more than six or seven lines per visual. For columnar text, format the data into three or fewer columns. d. Use uppercase and lowercase letters in a large, basic typeface with plenty of empty space. e. Use bulleted lists for related items with no particular sequence; use numbered lists for a sequence of steps or events. f. Establish a color scheme and maintain it for all your visual aids. Use the same background color for each slide or transparency. PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 147. What should the presenter do before the presentation to ensure the effectiveness of the visual aids during the presentation? ANS: The presenter should ensure that the image is readable from every seat and that neither the presenter nor the projector blocks anyone's view. The presenter should ensure that the equipment is in top working order, that he or she knows how to use the equipment, and that there is a spare bulb or machine available in case it is needed. The presenter should make sure the image is a square or rectangle and should avoid the keystoning effect. Slides should be locked in place in a slide projector, and the overhead projector glass should be clean. PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 148. Discuss the purpose of handouts for a presentation. Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 ANS: Handing out printed copies of notes, tables, or illustrations helps the audience follow the presentation and provides audience members with a permanent record of the major points, thus minimizing the amount of notes they have to take. Handouts are also an effective way to present complex information that does not project well on a slide or on a transparency. PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 149. What type of information should you include, and what type should you exclude, when preparing handouts? ANS: You might want to include miniature copies of some slides; however, do not include every single slide on the audience handouts. Instead, you should annotate the slides and include additional information that does not fit on the slides you will display during the presentation. For example, details, background dates, and so on are appropriate for handouts. The content should be simple, concise, and to the point. Extraneous information should be omitted. PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 150. List three of the most typical organizational plans for presentations. ANS: Criteria, Direct Sequence, Indirect Sequence, Chronology, Cause/Effect/Solution, Order of Importance, and Elimination of Alternatives. PTS: 1 DIF: Easy OBJ: 11.2 NAT: AAC: Tier 1---Communication; Tier 2---Patterns TOP: Organizing the Presentation BLO: Knowledge 151. What speaker control tips should you follow when practicing for a presentation? ANS: Speak in a conversational tone, but a little more slowly than you would in normal conversation. Vary the volume and rate of your speech to create interest. Use a slow rate to present important or complex information, a faster rate to summarize. Use periodic pauses to emphasize particular points. Practice using correct diction, avoiding slurring or dropping the endings of words, and pronouncing difficult words. PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 152. What can you do to minimize or eliminate the anxiety that occurs before or during a presentation? ANS: The best way to avoid anxiety is to practice as much as possible. The more familiar you are with the topic, the better you'll be able to deliver the speech. You can memorize your opening so that you can approach the Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])  lOMoARcPSD|12632891 beginning of the presentation with more confidence. Immediately before the presentation, take a short walk to relax. Drop your arms to your sides, shake your wrists gently, and breathe deeply several times. At the podium, look for friendly faces to concentrate on for the first few minutes of the presentation. Finally, you can join and participate in Toastmasters International to improve your public-speaking skills. PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 153. Why should you hold the question-and-answer session at the end of a presentation? ANS: Waiting until you are through speaking prevents you from being interrupted and losing your train of thought. In addition, it makes certain that you have enough time to complete your prepared remarks. Finally, a potential question from an audience member may be discussed later in your speech. PTS: 1 DIF: Easy OBJ: 11.5 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Practicing and Delivering the Presentation BLO: Knowledge 154. List several different types of presentation software. ANS: Microsoft PowerPoint, Apple's Keynote, Google Docs, and Prezi. PTS: 1 DIF: Easy OBJ: 11.4 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Developing Visual Support for Business Presentations BLO: Knowledge 155. List a few ways to handle audience questions ANS: Take questions throughout the presentation, ask the audience to wait until the end, or if a question comes up during the presentation, delegate one team member to answer questions. PTS: 1 DIF: Easy OBJ: 11.3 NAT: AAC: Tier 1---Communication; Tier 2---Purpose TOP: Planning Team and Online Presentations BLO: Knowledge Downloaded by Nhóm 12_46K1.2_ Nguy?n Th? Khánh Hà ([email protected])