Essentials of team management-Virtual Teams.pptx

Essentials of Team Management  The end Objective To help Managers in Providing consistency and structure in a remote team Managing remote teams Fostering equality and transparency Being assertive whilst managing remote team m...

Essentials of Team Management  The end Objective To help Managers in Providing consistency and structure in a remote team Managing remote teams Fostering equality and transparency Being assertive whilst managing remote team members Maintaining regular contact with remote team members Managing workloads and deliverables in a remote environment Having difficult conversations WNS Global Services  This Program Provides managers with a clear approach for getting the most out of their remote teams. It zeros in on the key factors that will ensure productivity, engagement, and growth, as well as a manager’s role in building trust, removing roadblocks, nurturing connections with team members, and setting clear goals. WNS Global Services  Managing people at a distance Connect and stay connected Build a cohesive team Communicate effectively in a remote working environment WNS Global Services  4 main responsibilities of remote managers Build Trust Manage Remot workload e Remove and Road deliverab Mana Blocks les ger Nurture team Connecti ons WNS Global Services  Build Trust  Well documented procedures in place-Create a team working agreement  Individual goals and responsibilities to be clarified  Being Consistent and apply rules on procedures and performance with the team  Create an equitable climate-Fostering equality and transparency in a remote team  Rewarding and recognizing individuals at a distance Developing a Team Working Agreemen WNS Global Services  Remove road blocks  Give team members the tools to be successful  Creating cross cultural awareness in a virtual team  Create opportunities for team interactions https://www.youtube.com/watch?v=mOI7fnwLKJU WNS Global Services  Nurturing connections  Manager has to be the hub that connects the team  Maintaining regular contact with team members  Deepening relationships with remote team members  Encouraging team vs individual identity in a remote team-Working together WNS Global Services  Managing workloads and deliverables  Setting clear goals in a remote team  Providing feedback to a remote employee  Create a culture of accountability  Use the right tools to Communicate and collaborate  Use compelling score cards-Visible real time display of progress  https://www.youtube.com/watch?v=ofvipMkl9eo WNS Global Services  Having difficult conversations in a remote work environment  Create an open environment  Use appropriate communication channels ( VC in a confidential space)  Pay attention to timing  Display Empathy  Be Clear and Direct while giving feedback  Own the conversation –Don’t blame others https://www.linkedin.com/learning/search?keyword s=having%20difficult%20conversations%20in%20r emote%20environments&u=78576130 WNS Global Services  Difficult Conversations contd  Examples of difficult conversations Team member conflicts Poor performance Crises Change Compete Collaborate Assertiveness  Steps to handle these conversations Gather all the information/data on the situation Comprom Don’t Avoid or put away difficult conversations ise Choose a quite confidential space Clearly outline issues Avoid Accommodate Discuss what outcomes are possible-Accountability Give the person time to respond Don’t let the conversation get side-tracked Document the conversation-Digital signatures or confirmation mailers Cooperativeness WNS Global Services  Being Assertive Aggressi  What do I want to Accomplish-End objective Passive: ve: Inform Inhibited, Attacking, Persuade Avoidance, Blaming, Fail to Controlling, Establish a relationship express your Self- feelings & enhancing at  Who is my Audience –What works best for them opinions the cost of What communication channel would they prefer others Passive  What is the relationship Aggressi Assertive Employer ve: self : Direct, Self- Colleague denying at expressive, Direct report first but self Confident, Client/Customer enhancing at Empathetic the cost of others later WNS Global Services  Asserting your authority  Authority-The legitimate right of a person to exercise influence and make decisions  Asserting authority Start small Turn a detractor to a supporter Give team members more autonomy WNS Global Services  While managing remotely  Red flags to notice Feeling isolated-Disconnected Low motivation Lower productivity Power failure and low/no internet connectivity  Strategies that can be used Spontaneous interactions Self-Organizing teams Mob Programming Sharing success Transparent and open communication Back up strategies for technology disruptions WNS Global Services  Thank you WNS Global Services