.docx

Inventory is one of the cheapest assets of many pharmacies. A.True B.False Individual activities that are required to be carried out in order to fulfill the strategy. i.Tactics **Correct Answer** ii.Plan iii.Mission One of the following is considering mental activities of customers A.Visiti...

Inventory is one of the cheapest assets of many pharmacies. A.True B.False Individual activities that are required to be carried out in order to fulfill the strategy. i.Tactics **Correct Answer** ii.Plan iii.Mission One of the following is considering mental activities of customers A.Visiting stores B. Talking to salespeople C.Reading consumer reports D. Making conclusions about a product or service's qualities from advertising information Organizing, planning and leading are only the functions of managers. A.True B.False Relating activities to resources. i.Organizing **Correct Answer** ii.Planning iii.Leading According to the course, the pharmacist should always consider the \-\-\-\-\-\-\-- objectives (rights) when purchasing the required products. i.5 **Correct Answer** ii.4 iii.3 Customer Object due to: A.New ideas are wrong B.Fear of wrong decision **Correct Answer** C.enough information D.All answers are correct **Incorrect Answer** One of the following is incorrect regarding leadership? A.Leadership is the element in your role that is concerned with the future B.Doing for others what they can't do for themselves C.The process of inspiring others towork hard to achieved pharmacy's tasks D.Outcome of leadership is poorly motivated and committed staff Quality can be determined by measuring \-\-\-\-\-\-\-\-\-\-- elements. i.3 **Correct Answer** ii.4 **Incorrect Answer** iii.5 Preventing and resolving medication-related problems by the pharmacist can be considered an example of \-\-\-\-\-\-\-\-- management. A.Risk **Correct Answer** B.People C.Resources Relating activities to resources. A.Orgnizing  **Correct Answer** B.Planning C.Coordinating Some management aspects are \-\-\-\-\-\-\-- since it depends on the unique personal touch. i.Subjective **Correct Answer** ii.Objective iii.Adjective An element of the modern management functions. i.Empowering **Correct Answer** ii.Forecasting iii.Commanding Tactics can also be referred to as \-\-\-\-\-\-- plan. i.Action **Correct Answer** ii.Main iii.Back-up Administration process mean that the people responsible for supervising the use of an organization's resources to meet its strategic goals A.True **Incorrect Answer** B.False In ABC analysis 'A' ITEMS indicates: A.Small in number, but consume large amount of resources **Correct Answer** B. Intermediate C.Larger in number, but consume lesser amount of resources   One of the following is incorrect about the objective in strategic plan is   A.General **Correct Answer** B.Measurable C.Realistic  D.Time limited **Incorrect Answer** Impersonal sellibg involves face-to-face contact between the customer and the sales person. A.True B.False **Correct Answer** Both quantitative and qualitative factors should serve as bases for performance evaluation A.True **Correct Answer** B.False One of the following is not considering dimensions of management: A.Activity Management. B.Resource Management. C.Strategic management **Correct Answer** D.Levels of management In our course, \-\-\-\-\-\-\-\-\-\-\-- types of negotiation strategies were presented. i.2 **Correct Answer** ii.3 iii.4 iv.5 Which of the following word couples may reflect the relationship between \"Vision, Mission\"? i.Now - Future ii.Dream, Reality **Correct Answer** iii.Difficult - Easy iv.Concise - Detailed A.Gain of direction or goals **Correct Answer** B.Refusing to be a team player C.Overly ambitious! D.Unable to think strategically In pharmaceutical patient care process, \-\-\-\-\-\-\-\-\-\-\-\-\-- are identified in the patient assessment step. i.DRPs **Correct Answer** ii.RDPs iii.PDRs iv.PDFs Which of the following is **NOT **a barrier to action planning? i.Effective communication **Correct Answer** ii.Unrealistic goals **Incorrect Answer** iii.Premature implementation iv.Resistance from team members inventory management pattern: A.ABC ANALYSIS B.VED ANALYSIS C.SDE ANALYIS D.All answers are correct **Correct Answer** Which of the following is **[true] **about Leadership? i.Has an element of the future. **Correct Answer** ii.Similar to management. iii.All managers practice leadership. iv.Inspiring others is not a part of leadership. The first resource of interest for many managers must is: A.Money **Correct Answer** B.People C.Time D. Materials We can calculate the optimal order quantity using the EOQ. A.True **Correct Answer** B.False Organizing, planning and leading are only the functions of managers.  A.true**Incorrect Answer** B.false**Correct Answer** Using visual aids during a sales call delays getting commitment. A. True B. False **Correct Answer** Hospital pharmacy is concerned the pharmacy service to all hospitals and differs considerably from community pharmacy in that it is A.  Retail establishments. **Incorrect Answer** B.   Providing medications for the out patients only. C.  More complex clinical medication management issues. **Correct Answer** D. None of the above Inventory is any stored resource that is used to satisfy a past or future need. A.True B.False **Correct Answer** An element of the modern management functions. A.Empowering **Correct Answer** B.Forecasting C.Commanding Advertising keeps the product in the minds of the customer and stimulate demand for the product. A.True B.False **Correct Answer** Mistakes Administrator Make and Career Killers all of the statement except: A.Like  & dislike B.unable to delegate or build a team C.Give clear directions **Correct Answer** D.Unable to think strategically  A managerial science that focuses on promotion and advertising. i.Marketing **Correct Answer** ii.Finance iii.Accounting iv.Economics Question: **38** Staus: **Answered** Mark: **1 / 1** Observation Skills is any information you are able to collect without asking the patient. A. True **Correct Answer** B. False Question: **39** Staus: **Answered** Mark: **1 / 1** In order to manage people in the pharmacy, the course focused on \-\-\-\-\-\-\-- essential areas of interest. i. 3 **Correct Answer** ii. 4 iii. 5 iv. 6 Question: **40** Staus: **Answered** Mark: **1 / 1** An important strategy to influence the buying decision of the client is to convert \-\-\-\-\-\-\-\-- into \-\-\-\-\-\-\-\-\--. i. Feature, Benefit **Correct Answer** ii. Benefit, Feature iii. Price, Profit iv. Profit, Service Question: **41** Staus: **Answered** Mark: **0 / 1** Packaging is one of the important parameter in what elements of target marketing according to McCarthy Identification? A. Product **Correct Answer** B. Promotion C. Price D. place **Incorrect Answer** In **SWOT **analysis, both the elements \"**S**\" and \"**W**\" are \-\-\-\-\-\-- factors. i. Internal **Correct Answer** ii. Harmful iii. Helpful iv. External One of the following is not considering mental activities of customers  A. Assessing the suitability of a product or service brand B. Talking to salespeople **Correct Answer** C. Making conclusions about a product or service's qualities from advertising information D. Evaluating actual experiences with the product All of sentences are correct except? A. Leader is innovation B. Leader is rely on control **Correct Answer** C. Leader is focus on people D. Leader is develop Patients, Care-givers, Payers, Regulators and Suppliers are examples of pharmacy \-\-\-\-\-\-\-\-\-\-\--. i.Stakeholders **Correct Answer** ii.Staff members iii.Partners iv.Employers Hospital Pharmacy provide medications for the in & out patients only. A. True **Incorrect Answer** B. False **Correct Answer** In pharmaceutical patient care process, \-\-\-\-\-\-\-\-\-\-\-\-\-- are identified in the patient assessment step. A. DRPs **Correct Answer** B. PDRs C. RDPs D. PDFs Planner must be all the statements except: A. Welling Consider all options B. Negative work habits **Correct Answer** C. Sharing idea D. Open --minded Skepticism: A resistance based on a legitimate shortcoming or disadvantage of your product. A.true B.false**Correct Answer** Which of the following management levels is considered the \"**strategic**\" level? i. Top **Correct Answer** ii. Employees iii. Middle iv. Supervision All of the following sentences are correct regarding economic order quentity except A. Demand is known with certainty and is constant over time B. Lead time:Duration time between placing an order & receiving of material **Incorrect Answer** C. service level: stock level at which fresh order is placed. **Correct Answer** D. Stock-out an inventory shortage Which of the following has to do with inventory management? A. FIFO **Correct Answer** B. MIMO C. GIGO D. TITO Human skills is the ability to analyze and diagnose a situation and differentiate between cause and A. True B. False **Correct Answer** The first component of strategic planning is formulating \-\-\-\-\-\-\-\-\--. i. A vision/mission statement **Correct Answer** ii. An action plan iii. Goals and objectives iv. Strategy is the main way to achieve our objectives 12-Strategy A. True B. False Which of the following elements does not belong to personal management? i. Principled bargaining **Correct Answer** ii. Time control iii. Priority setting iv. Pharmacy leadership involves all the following aspects **[except]**: i. Doing things right. **Correct Answer** ii. Challenging the status. iii. Aligning people iv. Establishing directions  Administration is a set of activities directed at an pharmacy's resources with the aim of achieving pharmacy's goals in an efficient and effective manner A.true**Correct Answer** B.false Strategic planning is essential to determine the \-\-\-\-\-\-- goals for any organization. i. Long-term **Correct Answer** ii. Nice iii. Short-term iv. Difficult Monitoring activities to ensure that they are being achieved as planned. i. Controlling **Correct Answer** ii. Forcasting iii. Organizing iv. Planning Products arrangements for community pharmacies A. a)      Alphabetical B. a)      Therapeutic use C. a)      OTC \\ Prescriptions D. a)     All of the above **Correct Answer** In **SWOT **analysis, the letter \"**O**\" has to do with \-\-\-\-- factors. i. External positive **Correct Answer** ii. Internal positive iii. External negative iv. Internal negative Inventory management is one of the following: A. It means stocking sufficient number and kind of stores, so that the drugs are available whenever required. **Correct Answer** B. A stock you have in the pharmacy C. Meet customers demand at highest possible cost. D. None of the above Successful inventory management can significantly contribute to the \-\-\-\-\-\-\-\-\-- of the pharmacy. i. Profitability **Correct Answer** ii. Location iii. Cost iv. Stock-out Top Administrator all of the followings except: A. Form top management team along with the CEO and GM B. Supervise first-line managers **Correct Answer** C. Establish pharmacy goals and monitor middle managers. D. Responsible for the performance of all depart have cross departmental responsibility All of the following sentences are correct regarding economic order quantity Except: A. Service level: stock level at which fresh order is placed. **Correct Answer** B. Demand is known with certainty and is constant over time C. Lead time: Duration time between placing an order & receiving of material D. Stock-out an inventory shortage  All of the following sentences are correct regarding inventory analysis except A.  ABC analysis is based on cost criteria B. VED analysis is based on  critical value & shortage cost of an item C. SDE analysis based on  utilization **Correct Answer** D.  HML analysis based on profit  Administration  involves using power, personality, influence, and communication skills for leading people to achieve pharmacy's tasks A.true B.false**Correct Answer** False In which type of role specialization most consumers purchase and pay for products for their personal use: A. User is neither Payer nor Buyer B. User is Payer but not Buyer C. User is Buyer but not Payer D. User is Buyer and Payer **Correct Answer** One of statements is incorrect about economic order quantity A.     Safety stock: buffer added to on hand inventory during lead time B.    Stock-out: an inventory shortage C.      Re-order level: stock level at which fresh order is placed.  D.       Lead time: Duration time between checking an order & placing the an order **Correct Answer** The title of the recommended course reference is: Pharmacy management \-\-\-\-\-\-\-\-\-\-\-\--. A. Essentials for all practice settings **Correct Answer** B. What the pharmacist need to know C. The art of pharmacy leadership D. Mention how to deal right with real objection customer responses. A. Acknowledge the customer's concern. B. Reduce the impact of shortcoming on the customer. C. Emphasize the benefits of the product D. All answers are correct In the sales cycle, presentation is more important than preparation. A. True B. False **Correct Answer** \-\-\-\-\-\-\-\-\-- stock is an additional inventory that is  needed in case of a supply or demand fluctuation. i. Buffer **Correct Answer** ii. Cycle iii. Anticipatory iv. Management level that is responsible for day-to-day operations. i. First-line **Correct Answer** ii. Top iii. Regular iv. Middle Which of the following is true about \"strategy\"? i. The main way to achieve objectives **Correct Answer** ii. SWOT analysis iii. Setting KPIs iv. Vision/Mission statements The first resource of interest for many managers must is: A. Money **Correct Answer** B. People C. Time D. Materials. All of these sentences are correct about today\'s customers except A. Better educated B. Do not trust prices C. High Gross Profit Margins **Correct Answer** D. Have many choices available Leadership skills are \-\-\-\-\-\-\-\-\-- management skills. i. Different from **Correct Answer** ii. Dependent on iii. Part of iv. Similar to All the choices are correct about Packaging serves purposes except: A. To protect the inside products from Physical, natural , environmental and chemical damage B. To attract the customers C. To Demolishes the perceived value of the products **Correct Answer** D. To build customers trust on the products. Which of the following statements **[is not]** true regarding leadership? i. All managers are considered leaders **Correct Answer** ii. Leadership involves the ability to inspire others iii. It is desirable that all managers also have leadership skills iv. Leadership involves the ability to direct others  One of the following is incorrect about basic needs of inventory management A. To have adequate products on hand when needed B. To maximize the inventory investment **Correct Answer** C. To pay the lowest possible prices. D. To operate efficiently & effectively. Skepticism is almost due to customer satisfaction with a competing product A. True B. False **Correct Answer** Preventive maintenance for equipment A. All of the above. **Correct Answer** B. Requirement of electricity, water, atmospheric conditions, etc. Must be taken into consideration C. Purchase with warranty & spares. D. All equipment must be operated as per instructions with trained staff Raw materials, work-in-process, and finished goods are examples of inventory A. True **Correct Answer** True B. False : One of the following is role of middle administrator A. Supervise first-line managers **Correct Answer** B. Supervise people performing activities required to make the good or service. C. Form top management team D. Responsible for day-to-day operations Personal Selling is A. A direct verbal contact between the sales person and the customer. **Correct Answer** B. This involves no face-to-face contact between the customer and the sales person C. Aimed at making the company and its products known to large group of audience D. Raw materials, work-in-process, and finished goods are examples of inventory. A.true**Correct Answer** True B.false Keeping inventory is essential for all the following reasons **[except]**: i. To reduce employee turnover **Correct Answer** ii. To take advantage of bulk discounts iii. To withstand fluctuations in supply iv. To guard against fluctuations in demand Pharmacy management is about the use of pharmacy \-\-\-\-\-\-\-\-\-\-- to achieve \-\-\-\-\-\-\-\-\-\-\--. A. Resources, Goals **Correct Answer** B. Location, Profit C. Cash, Reputation D. Personnel, Justice Leader do things right A. True B. False **Correct Answer** One of the following is not considering dimensions of management: A. Strategic management **Correct Answer** B. Activity Management C. Resource Management. D. Controlling includes collection of feedback and adjustment of systems only after leading process A. True B. False **Correct Answer** One of the following is not considering dimensions of management: A. Activity Management. B.  Resource Management. C. Strategic management **Correct Answer** D. Levels of management An important indicator for the evaluation of inventory management. i. ITOR **Correct Answer** ii. IORT iii. SOTR iv. IROT Holding costs are the costs associated with carrying inventory over time A. True **Correct Answer** B. False The main objective of any business is to get customers, increase their number and keeping them related to the business forever. A. True **Correct Answer** B. False The main outcome of leadership is \-\-\-\-\-\-\-\-\-\-\-\-\--. i. Highly committed staff **Correct Answer** ii. Successful monitoring iii. Achieving goals iv. Accomplishing tasks Pharmacy administration how to use unlimited resources in the pharmacy to get less customer service with minimum costs. A. True B. False **Correct Answer** Telephone selling is a form of impersonal selling  A.true B.false**Correct Answer** We can calculate the optimal order quantity using the EOQ. A.true**Correct Answer** Promotion is bringing a product or service to the attention of potential and current customers A. True B. False **Correct Answer** False The purchasing decision is simply based on a comparison between \-\-\-\-\-\-\-\-\-\-\-\-\-\--. i. Cost/Value **Correct Answer** ii. Preference/Conditions iii. Money/Service iv. Supply/Demand In SWOT analysis both Opportunities and Strengths are internal factors A.true B.false**Correct Answer** The extent of closeness of the staff members to the decision-making process. i. Centralization **Correct Answer** ii. Esprit de corps iii. Scalar chain **Incorrect Answer** iv. Tenure stability Which of the following has to do with good inventory management? i. FIFO **Correct Answer** ii. BIBO iii. GIGO iv. MIMO To achieveJust in TIME (JIT) inventory, Managers should Reduce the Variability Caused by some Internal and External Factors.  A.true**Correct Answer** True B.false Responsibility of first line administrator is A. a)         Supervise people performing activities required to make the good or service. **Correct Answer** B. a)         Establish pharmacy goals and monitor middle managers. C. a)         Form top management team along with the CEO and GM D. Responsible for finding the best ways to use departmental resources to achieve goals Advertising  keeps the product in the minds of the customer and  stimulate demand for the product.  A.true B.false**Correct Answer** Raw materials, work-in-process, and finished goods are examples of inventory. A. True **Correct Answer** B. In SWOT analysis both Opportunities and Threats are internal factors A. True B. False **Correct Answer** False Mention how to deal right with real objection customer responses. A. All answers are correct **Correct Answer** B. Probe to clarify the customer's concern. C. Acknowledge the customer's concern D. Emphasize the benefits of the product The ability to  \-\-\-\-\-\-\-\-\-\-- others is unique to genuine leaders. i. Inspire **Correct Answer** ii. Direct iii. Organise iv. Control One of the following is not considering mental activities of customers: A. Talking to salespeople **Correct Answer** B. Assessing the suitability of a product or service brand C. Making conclusions about a product or service's qualities from advertising information **Incorrect Answer** D. Evaluating actual experiences with the product Which of the following word couples may reflect the relationship between \"Tactics - Strategy\"? i. General - Detailed ii. Action plan- Broad lines **Correct Answer** iii. Positive - Negative iv. Internal - External inventory management pattern: A. ABC ANALYSIS B. VED ANALYSIS C. SDE ANALYIS D. All answer are correct **Correct Answer** In inventory management HML analysis is based to utilization A. True B. False **Correct Answer** Management has \-\-\-\-\-\-\-\-\-\-\-- aspects that can be approached with rationality and logic. A. Critical B. Essential C. Objective **Correct Answer** D. Subjective Planner must be all the statements except: A. Leading B. Overly ambitious  **Correct Answer** C. Creative D. Oraganized The objective of your promotional scheme might be: A. All of the above **Correct Answer** B. To generate new customers C. To bring current customers to use the product more frequently D. To bring current customers to purchase other products from your company to reward current customers The use of \"SMART\" attributes can help the pharmacist \-\-\-\-\-\-\-\--. i. Set goals **Correct Answer** ii. Formulate vision iii. Establish mission iv. Be intelligent Personal selling is one of the important parameter in what elements of target marketing according to McCarthy Identification? A. Promotion **Correct Answer** B. price C. place D. product JIT inventory, the exact amount of items arrives at the moment they are needed, not before or not after. A.true**Correct Answer** True B.false As an important outcome of SWOT analysis, new         \...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...  can be formulated. A. Vision/ mission statements **Correct Answer** B. Pharmaceutical products C. Pharmacy lab D. Pharmacy design At eustress levels, the human performance is \-\-\-\-\-\-\-\-\-\--. i. Enhanced **Correct Answer** ii. Diminished iii. Not affected iv. Decreased To achieveJust in TIME (JIT) inventory, Managers should Reduce the Variability Caused by some Internal and External Factors. A. True **Correct Answer** B. False According to the course, for self-management, the following three elements are required: A. Thoughts, emotions and activities **Correct Answer** B. Thoughts, behaviours and activities C. Emotions, feelings and thoughts D. Emotions, feelings and priorities All of sentences are correct Except? A. Leader is rely on control **Correct Answer** B. Leader is innovation C. Leader is focus on people D. Leader is develop One of the following isnot consider effective administration techniques A. Set a good example B. Establish teamwork concept C. Loss responsibility **Correct Answer** D. Treat employees fairly Using visual aids during a sales call delays getting commitment. A.true B.false**Correct Answer** Which of the following features**[ is not]** true about principled bargaining? i. Both parties take stands **Correct Answer** ii. Final outcome is based on an objective standards iii. Both parties committed to a mutual benefit iv. Private consultation areas should be considered when managing pharmacy \-\-\-\-\-\-\-\-\-\-\-\-\--. A. Design **Correct Answer** B. Plan C. Values D. Location The main objective of any business is to get customers, decrease their number and keeping them related to the business forever A. True B. False **Correct Answer** Use a series of closed probes to uncover areas of customer need to: A. All of the above **Correct Answer** B. Confirm Clear Need C. Specific Problem D. Dissatisfaction \-\-\-\-\-\-\-\-\-\-\-\-\-- discounts are offered when the pharmacy exceeds certain purchasing volume per a given time period. i. Deffered **Correct Answer** ii. Cash iii. Quantity iv. Serial Leadership is primarily concerned with the \-\-\-\-\-\-\-\-\-\-\--. i. Future **Correct Answer** ii. Present time **Incorrect Answer** iii. Past iv. Technical processes Some \-\-\-\-\-\-\-\-\-\-\-- management components can be studied, learned and apporached through rationality and logic. i. Objective **Correct Answer** ii. Subjective iii. Prospective iv. Inspective Inventory are process or methodology used to learn more about customers\' needs and behaviors in order to develop stronger relationships with them. A. True B. False **Correct Answer** One of the following statements is incorrect? A. Benefit: what the product can do for customer  B. Feature: what the product is / Has. C. Wants is state of deficiency which wants to be eliminated  **Correct Answer** D. Motive: is what causes people to act  One of the following isnot consider effective administration techniques A. Set a good example B. Establish teamwork concept C. Loss responsibility **Correct Answer** D. Treat employees fairly Which of the following statements is correct about The Golden Rule (80/20)? A. 20 % of the people do 80% of the work and 80% of the people do 20% of the work. **Correct Answer** B. 80 % of the people do 80% of the work and 20% of the people do 20% of the work. C. 80 % of the people don't 20% of the work and 20% of the people do 80% of the work. **Incorrect Answer** D. 20 %of the people do 20% of the work and 80%of the people do 80% of the work. FMEA can be described as a \-\-\-\-\-\-\-\-\-\-- method for quality improvement. i. Prospective **Correct Answer** ii. Inspective iii. Perspective iv. Retrospective Quantitative and qualitative factors maybe serve as bases for performance evaluation A. True **Incorrect Answer** B. False **Correct Answer** The objective of your promotional scheme might be: A. All of the above **Correct Answer** B. To generate new customers C. To bring current customers to use the product more frequently D. To bring current customers to purchase other products from your company to reward current customers A strategy statement focuses on current business activities. A. True B. False **Correct Answer** Planner must be all the statements except: A. Leading B. Overly ambitious **Correct Answer** C. Creative D. Organized The purpose of a plan is to address a current problem or follow a development goal. A. True **Correct Answer** B. False Need is state of deficiency which wants to be eliminated A.true**Correct Answer** True B.false Responsibility of first line administrator is A.  Establish pharmacy goals and monitor middle managers. B.  Form top management team along with the CEO and GM C. Responsible for finding the best ways to use departmental resources to achieve goals D. Supervise people performing activities required to make the good or service.  **Correct Answer** An example of \"W\" in SWOT analysis: A. Lack of trained staff in your pharmacy. **Correct Answer** B. Opening of new primary care centers near your pharmacy. C. Having enough cash with you D. Presence of patient counseling care in your pharmacy. In inventory management FSN analysis is based to profit A. True B. False **Correct Answer** One of the following is incorrect about barriers to effective action planning A. Too much planning analysis **Incorrect Answer** B. Insufficient time for planning C. Willingness to plan **Correct Answer** D. Premature implementation Hospital pharmacy is concerned the pharmacy service to all hospitals and differs considerably from community pharmacy in that it is A. More complex clinical medication management issues. **Correct Answer** B. Retail establishments. **Incorrect Answer** C. Providing medications for the out patients only. D. Typically provide medications for the hospitalized patients. Leadership is the element in your role that is concerned with A. The process of inspiring others to work hard to achieved pharmacy's tasks **Correct Answer** B. The future and doing for others what they can do for themselves **Incorrect Answer** C. Leadership is the art of facilitating the performance, learning and development of another D. The Administrator observe his subordinate on the job and point out methods and opportunities for improvement. When a seller hears a statement from the customer which contains a positive and a negative responses he should deal with both. A. True B. False **Correct Answer** Inventory management is one of the following: A. It means stocking sufficient number and kind of stores, so that the drugs are available whenever required. **Correct Answer** B. A stock you have in the pharmacy C. Meet customers demand at highest possible cost. D. All of the above. **Incorrect Answer** Personal Selling is A. This involves no face-to-face contact between the customer and the sales person B. Aimed at making the company and its products known to large group of audience C.  A direct verbal contact  between the sales person   and the customer. **Correct Answer** D.  Examples as Advertising and display Products arrangements for community pharmacies A.  Alphabetical B.  Therapeutic use C. OTC \\ Prescriptions D.  All of  the above **Correct Answer** Which of the following tasks**[ is not]** included in the HRM placement activities? i. Recruitment **Correct Answer** ii. Application iii. Contracting iv. Screening An example of \"**W**\" in **SWOT **analysis. i. Openning of new competetor pharmacy near your pharmacy ii. Lack of trained staff in your pharmacy **Correct Answer** iii. Having enough cash with you iv. Openning of new primacy-care centers near your pharmacy According to science of pharmacy administration \"Self -management\" includes all of the following items, Except: A. Patient counseling **Correct Answer** B. Time management C. Priorities D. Filling systems The main outcome of leadership is \-\-\-\-\-\-\-\-\-\--. i. Highly committed staff **Correct Answer** ii. Achieving goals iii. Saving resources iv. Practicing influence In performance evaluation of controlling both effort and results should be in the different direction. A. True B. False **Correct Answer** Strategic planning is about setting \-\-\-\-\-- for the organization then ensuring the the system is following them. i. Directions **Correct Answer** ii. Regulations iii. Policies iv. Rules  A model that attempts to illuminate the key factors that a \"buyer\" uses to decide which goods or services to buy. i. RVT **Correct Answer** ii. VTV iii. TVR iv. VTR All of sentences are correct except? A. administrator is manage B. Administrator focus on systems C. Administrator accepts the status D. Administrator is long-range view **Correct Answer** Administration involves using power, personality, influence, and communication skills for leading people to achieve pharmacy's tasks A. True B. False **Correct Answer** All of sentences are correct except? A. administrator is manage  B. Administrator focus on systems  C. Administrator accepts the status  D. Administrator is long-range view  **Correct Answer** Advantages of inventory management. A. To have adequate products on hand when needed **Correct Answer** B. To pay the highest possible prices. C. To maximize the inventory investment D.  Hospital Pharmacy provide medications for the in & out patients only.    A.true B.false**Correct Answer** In which type of role specialization customer an office secretary may purchase office supplies for someone else's use and paid for by the departmental budget A.       User is neither Payer nor Buyer B.       User is Payer but not Buyer **Correct Answer** C.       User is Buyer but not Payer D.     User is Buyer and Payer **Incorrect Answer** In hospital pharmacy adminsitration. It depends on the number of population, the number of pharmacies in the area, the economy level, the costs of operation A. True B. False **Correct Answer** Which of the following is true about the RVT? i. The service offered is not more important than the percieved value **Correct Answer** ii. Price means money iii. Service does not include added value e.g. a bonus iv. The net result is getting a high PV In strategic planning, \-\-\-\-\-\-\-\-\-\-\-- analysis can be considered a practical step for environmental scanning. i. SWOT **Correct Answer** ii. SWAT iii. KPIs iv. SOPS  \-\-\-\-\-\-\-\-\-- refers to the stock of products held to meet future demand. i. Inventory **Correct Answer** ii. Sales and marketing iii. Purchasing iv. HRM All of the following sentences are correct regarding inventory analysis except A.      ABC analysis is based on cost criteria B.       VED analysis is based on critical value & shortage cost of an item C.      SDE analysis based on utilization **Correct Answer** D.      HML analysis based on profit The Importance of salesperson is: A. sell B. Increase value of the products                     C. Educate D. All answers are correct **Correct Answer** Planner must be all the statements except: A. Welling Consider all  options B. Negative work habits **Correct Answer** C. Sharing idea D. Open --minded  Which of the following **[is not]** true regarding the vision statement of an organization? i. Defines what the organization does now **Correct Answer** ii. Concise **Incorrect Answer** iii. States what the organization wants to be in the future iv. Motivating As an important outcome of **SWOT **analysis, new \-\-\-\-\-\-\-\-\-\-- can be formulated. i. Vision\\mission statements **Correct Answer** ii. Pharmacy labs iii. Pharmacy relationships iv. Pharmaceutical products Opportunities mean what internal factors are there that could be involved if proper resources were allocated? A.true B.false**Correct Answer** False Time relapsed from placing a purchasing order till receiving it. i. Lead time **Correct Answer** ii. Relapse time iii. Waste time iv. Buying time Product categorization method that based on product utilization. i. FSN **Correct Answer** ii. VED iii. HML **Incorrect Answer** iv. ABC All the following strategies can be used to manage pharmacy inventory **[except]**: i. Enlargement of inventory size **Correct Answer** ii. Returned-goods policies iii. Selection of generic products iv. Monitoring shrinkage Planner must be A. Organized B. Controlling **Incorrect Answer** C. Sharing idea D. Closed- minded **Correct Answer** Need is state of deficiency which wants to be eliminated A. True **Correct Answer** B. False Observation Skills is any information you are able to collect without asking the patient.\   A.true**Correct Answer** B.false :Internal Customers is A.       Individuals B.     Someone who works for the organization **Correct Answer** C.       Individuals of different needs &cultures D.      Groups Administration is a set of activities directed at an pharmacy's resources with the aim of achieving pharmacy's goals in an efficient and effective manner A. True **Correct Answer** B. False One of statements is incorrect regarding advantages of Customer Relationship Management (CRM)  A. Make call centers more efficient  B. Increase customer revenues   C.  Discover new customers   D.  To stabilize fluctuations in consumption **Correct Answer** A value that helps pharmacists estimate optimal order quantity of products. i. EOQ **Correct Answer** ii. ORQ iii. QBE iv. BBQ Mistakes Administrator Make and Career Killers all of the statement except: A. Like & dislike B. unable to delegate or build a team C. Give clear directions **Correct Answer** D. Unable to think strategically Planning is setting the direction for the pharmacy, then working to ensure the system follow that direction A. True **Correct Answer** B. False How many types of costs that are directly associated with inventory keeping? i. 4 **Correct Answer** ii. 3 iii. 5 iv. 6 The process of pharmaceutical patient care is composed of \-\-\-\-\-\-\-\-\-\-- steps. A. 5 **Correct Answer** B. 4 C. 3 D. 6 In our course, \-\-\-\-\-\-\-\-- methods were described for the inspection of pharmacy inventory. i. 3 **Correct Answer** ii. 4 iii. 5 iv. Negative approach ensures capturing customer\'s attention. A. True B. False **Correct Answer** Administrator do the right things A. True B. FALSE **Correct Answer** Which of the following elements  **[is not]** related to negotiation skills? i. ITOR **Correct Answer** ii. Communication skills **Incorrect Answer** iii. Rapport establishment iv. Problem-solving skills Top managers are responsible for day-to-day operations. Manage people performing activities required to make the good or service. A. True B. False **Correct Answer** one of the following is incorrect about science of administration: A. Aspects of Administration are objective B. It can be approached with rationality C. It can be approached with logic D. It based on experience **Correct Answer** The Importance of salesperson is: A. Sell B. Increase value of the products C. Educate D. All answers are correct **Correct Answer** E. no correct answer Ordering Costs includes A.      Store rent or reduction B.      Taxes on building, insurance on building C.       Cost of supplies **Correct Answer** D.       Material handling equipment leasing or depreciation All of the following are related to the positive customer response Except: A. A customer's incorrect negative assumption about your product or company **Correct Answer** B. Many of the customer responses are very positive. C. Approval statement "Your product is economic". D. Positive comment "I'm happy to hear that". Personal Selling is A. This involves no face-to-face contact between the customer and the sales person B. Aimed at making the company and its products known to large group of audience C.       A direct verbal contact between the sales person and the customer **Correct Answer** D.       Examples as Advertising and display Probability that the inventory available during lead time will meet demand is defined as: A. Service level **Correct Answer** B. stock C. lead time **Incorrect Answer** D. stock out Negative customer responses in sales cycles A. Misconception B. Real Objection C. Skepticism D.. Increase of Interest **Correct Answer** Which of the following **[is not]** a good managing practice? i. Ignoring teamwork concept **Correct Answer** ii. Delegating responsibility iii. Treating employees fairly iv. Providing clear directions Probability that the inventory available during lead time will meet demand is defined as: A. Service level **Correct Answer** B. Stock C. Lead time D. Stock out According to the course, a leader is the one who \-\-\-\-\-\-\-\-\-\-\-\-\-- the way. i. knows- shows- leads **Correct Answer** ii. Shows - knows - leads iii. Leads - shows - knows iv. Shows - leads - knows The length of time between stock checks.  A. Review time **Correct Answer** B. Lead time C. Buying time D. Extra time All of sentences are correct except? A. Leader is innovation  B. Leader is focus on people C. Leader is develop  D. Leader is rely on control  **Correct Answer** In the sales cycle, presentation is more important than preparation. A.true B.false**Correct Answer** Management focuses on all the following aspects **[except]**: i. Inspiring trust **Correct Answer** ii. Maintaining stability iii. Planning and organization iv. Effective systems Minimum number of units at which an order is placed. i. Recorder level **Correct Answer** ii. Optimal level iii. Critical level iv. Order level Patient-centered care, Leadership and Teamwork are examples of organizational  \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\--. i. Values **Correct Answer** ii. Morals iii. Vision iv. Mission Approaching provides the basic for laying down the strategy for the sales call. A. True B. False **Correct Answer** One of the following is incorrect about barriers to effective action planning A. Too much planning analysis  B. Insufficient time for planning  C. Willingness to plan **Correct Answer** D. Premature implementation Inventory management to get all of the following Except: A. From the Right people **Correct Answer** B. The right quality C. At the right time D. For the right cost. Reconcile needs & funds is considered as one of the important elements of: A. Order cycle **Correct Answer** B. Stock cycle C. Service level D. Lead time About inventory all the choices are correct except: A. keep as much stock as you can. **Correct Answer** B. Think how to get maximum return on investment. C. Always remember the golden rule \"first in first out D. Check the expiry dates of your stocks from time to time Internal Customers is A. Someone who works for the organization **Correct Answer** B. Individuals C. Groups D. Individuals of different needs &cultures The use of \-\-\-\-\-\-\-\-\-\--  is not common for the arrangement of pharmaceutical products in the pharmacy A. Colour of the packages **Correct Answer** B. Alphabet C. Manufacturing company D. Pharmacological action The main objective of any business is to get customers, decrease their number and keeping them related to the business forever A.true B.false**Correct Answer** Planning is setting the direction for the pharmacy, then working to ensure the system follow that direction A.true**Correct Answer** B.false Customer Object due to: A. Fear of wrong decision **Correct Answer** B. New ideas are wrong C. Enough information D. No correct answer The process of pharmaceutical patient care is composed of \-\-\-\-\-\-\-\-\-\-- steps. i. 5 **Correct Answer** ii. 3 iii. 4 iv. 6 All of the following sentences are correct regarding economic order quentity except A. Demand is known with certainty and is constant over time B. service level: stock level at which fresh order is placed. **Correct Answer** C. Lead time:Duration time between placing an order & receiving of material D. Stock-out an inventory shortage Organizational management ensures that the technical tasks of an organization are performed to convert its \-\-\-\-\-\-\-\-\-\-\-- into reality. A. Mission **Correct Answer** B. Dream C. Job D. Plan HR management in pharmacy is concerned with managing \-\-\-\-\-\-\-\-\-\--. i. People **Correct Answer** ii. Location iii. Regulations iv. Pharmaceutical products    Internal Customers is  A.  Individuals  B. Someone who works for the organization **Correct Answer** C. Individuals of different needs &cultures D. Groups One of statements is incorrect regarding advantages of Customer Relationship Management (CRM) A. To stabilize fluctuations in consumption **Correct Answer** B. Make call centers more efficient C. Increase customer revenues D. Discover new customers Hospital pharmacy is concerned the pharmacy service to all hospitals and differs considerably from community pharmacy in that it is A.       Retail establishments **Correct Answer** B.      Providing medications for the out patients only C.    More complex clinical medication management issues   D.      None of the above Administration is ? A. Science B. Art C. Science and Art **Correct Answer** D. Not all answers are correct The \-\-\-\-\-\-\-\-\-- is the balance between what one gets relative to what one must give up to obtain certain benefit. i. Perceived value **Correct Answer** ii. Relative value iii. Benefit iv. Price In SWOT analysis, both the elements **\"S\"** and** \"O\"** are \-\-\-\-\-\-- factors. i. Helpful **Correct Answer** ii. External iii. Harmful iv. Internal A measure for performance evaluation. i. KPI **Correct Answer** ii. CPK iii. PME iv. PMA All the choices are correct about tools used to motivate the sales team except: A. Various competition at Regional , Zonal and national level. B. First Prescriptions , First 5 prescriptions or minimum prescriptions in a stipulated period **Correct Answer** C. Launch gifts to the sales team D. Various field activity involving the doctors like Brand launch in a particular area , Medical camps etc. The purpose of the short call is to make maximum use of a limited time. A. True **Correct Answer** B. False Strategic planning ends with \-\-\-\-\-\-\-\-\-\-\--. i. Setting vision/mission statements ii. Environmental scanning iii. Planning iv. Controlling **Correct Answer** Which of the following is the first step in the self-management process? i. Honest self-assessment **Correct Answer** ii. Setting priorities iii. Goal setting iv. Taking actions Patient-centered care, Leadership, Integrity, Respect, Excellence and Teamwork can an example of organizational \-\-\-\-\--. i. Values **Correct Answer** ii. Vision iii. Mission iv. Objectives conceptual Skills are the ability to analyze and diagnose a situation and distinguish between cause and effect. A. True **Correct Answer** B. False Quality assurance is mainly about \-\-\-\-\-\-\-\-\-\-\-- quality. i. Building **Correct Answer** ii. Testing iii. Identifying iv. In **SWOT **analysis, the letter \"**O**\" stands for \-\-\-\-\-\-\-\--. i. Opportunités **Correct Answer** ii. Objections iii. Obligations iv. In the context of management, the word \"control\" referes to \-\-\-\-\-\-\-\-\-\-\-\--. A. Follow-up **Correct Answer** B. Power C. Domination D. Authority Orgnized is the process of monitoring activities to ensure that they are being achieved as planned and of correcting any significant deviations A. True B. False **Correct Answer** Inventory are  process or methodology used to learn more about customers\' needs and behaviors in order to develop stronger relationships with them. A.true B.false**Correct Answer** All the choices are correct about pharmacy laboratory except: A. Be ready to make basic preparations all the time B. Practice your skills in pharmaceutics, otherwise you will remember it **Correct Answer** C. lab. Preparations are more profitable than ready-made products D. Laboratory is the main difference between a pharmacy and a supermarket. Strengths what external factors are the strengths of your pharmacy or service? A. True B. False **Correct Answer** Respecting rules and regulations A. Discipline **Correct Answer** B. Authority C. Unity of commands D. Centralization Telephone selling is a form of impersonal selling A. True B. False **Correct Answer** The purpose of a plan is to address a current problem or follow a\  development goal. A.true**Correct Answer** A. Responsible for day-to-day operations B. Supervise people performing activities required to make the good or service. C. Form top management team **Correct Answer** D. not all answers are correct All of these sentences are correct about today\'s customers except A. Better educated B. Do not trust prices C. High Gross Profit Margins **Correct Answer** D. Have many choices available Stock-out means the probability that the inventory available during lead time will meet demand. A. True B. False **Correct Answer** Some aspects of pharmacy management are \-\-\-\-\-\-\-\-\-\-\--. They depend on established facts and knowledge. i. Objective **Correct Answer** ii. Subjective iii. Directive iv. Interactive In the context of management, the word \"control\" refers to \-\-\-\-\-\-\-\-\-\-\-\--. i. Monitoring **Correct Answer** ii. Power iii. Authority iv. First-line Administrator all of the followings except: A. Responsible for day-to-day operations B. Supervise people performing activities required to make the good or service.  C. Form top management team **Correct Answer** D. not all answers are correct The Importance of salesperson is: A. All answers are correct **Correct Answer** B. Increase value of the products C. Sell D. Inventory management is one of the following: A. It means stocking sufficient number and kind of stores, so that the drugs are available whenever required. **Correct Answer** B. A stock you have in the pharmacy C. Meet customers demand at highest possible cost. D. All of the above  \-\-\-\-\-\-\-\-\-- cost is the cost of not having a product on the shelf when a patient needs or wants it. i. Stock-out **Correct Answer** ii. Procurement iii. Acquisition iv. Carrying One of statements is incorrect regarding advantages of Customer Relationship Management (CRM) A.       Make call centers more efficient B.      Increase customer revenues C.      Discover new customers D.     To stabilize fluctuations in consumption **Correct Answer** Advantages of inventory management. A. To have adequate products on hand when needed **Correct Answer** B. To pay the highest possible prices. C. To maximize the inventory investment D. No correct answer A value that helps pharmacists to estimate optimal order quantity of products is A. EQQ **Correct Answer** B. QBE C. ORQ D. EQE First-line Administrator responsibilities include all of the followings Except: A. Form top management team **Correct Answer** B. Responsible for day-to-day operations C. Supervise people performing activities required to make the good or service. D. not all answers are correct Products arrangements for community pharmacies A. All of the above **Correct Answer** B. Alphabetical C. Therapeutic use D. OTC \\ Prescriptions Negative approach ensures capturing customer\'s attention. A.true B.false**Correct Answer** The letter \"**S**\" in the \"**SMART**\" attributes stands for \-\-\-\-\-\-\--. i. Specific **Correct Answer** ii. Stable iii. Safe iv. \-\-\-\-\-\-\-\-\-\-\-\-\-\-- is about defect identification. i. QC **Correct Answer** ii. QA iii. CQI iv. Total quality management  According to **SWOT** analysis, having a new pharmacy recently opened nearby your pharmacy is considered \-\-\-\-\-\-\-\-\-\-\-\-\--. i. T **Correct Answer** ii. S iii. W iv. O Advertising keeps the product in the minds of the customer and stimulate demand for the product. A.true Post call analysis is best made right before you left the customer. A. True B. False Mention how to deal right with real objection customer responses. A. Probe to clarify the customer's concern. B. Acknowledge the customer's concern. C. Reduce the impact of shortcoming on the customer. D. Emphasize the benefits of the product E. All answers are correct **Correct Answer** Net profit/average inventory ratio indicates the extent of the inventory being used to make\-\-\-\-\-\-\-\--. i. Profit **Correct Answer** ii. Sales iii. Demand iv. Supply Customer Object due to:  A. Fear of wrong decision **Correct Answer** B. enough information C. no correct answer D. All answers are correct Open ended probes are more useful than closed ended probes. A. True B. False **Correct Answer** Inventory management A.    It means stocking sufficient number and kind of stores, so that the drugs are available whenever required. **Correct Answer** B.      Meet customer demand at highest possible cost C.     A stock you have in pharmacy D.      None of the above Top Administrator all of the followings except: A. Form top management team along with the CEO and GM B. Supervise first-line managers **Correct Answer** C. Establish pharmacy goals and monitor middle managers. D. Responsible for the performance of all depart have cross departmental responsibility Testing the quality in the finished product. i. QC **Correct Answer** ii. QA iii. CQI iv. QM Competitive strategies for retaining existing customers tend to be more costly than those for gaining new customers A. True B. False **Correct Answer** To the pharmacist,  \"Patients, Care-givers, Payers, Regulators, Suppliers (providers)\"  are considered \-\-\-\-\-\-\-\-\-\--.\   i. Stakeholders **Correct Answer** ii. Health regulators iii. Audience iv. Health supporters The decision to buy any product is called the \-\-\-\-\-\-\-\-\-- decision. i. Purchasing **Correct Answer** ii. Trading iii. Obtaining iv. Selling The purpose of a plan is to address a current problem or follow a development goal. A. True **Correct Answer** B. False Pharmacy leadership involves the use of all the following tools **[except]**: i. Manipulation **Correct Answer** ii. Influence iii. Communication skills iv. Power Competitive strategies for retaining existing customers tend to be more costly than those for gaining new customers A.true B.false**Correct Answer** The first resource of interest for many managers must is: A. Money **Correct Answer** B. People C. Time D. (P + S) \-\-\-\-\-\-- PV = RV. The missing sign reflects the significance of \-\-\-\-\-\-\-\-\-\-\--. i. The buyer\'s perception **Correct Answer** ii. The price iii. The bonus iv. Skepticism: A resistance based on a legitimate shortcoming or disadvantage of your product. A. True B. False **Correct Answer** \-\-\-\-\-\-\-\-\-\-\-- established the classical principles of management. A. Henri Fayol **Correct Answer** B. Daniel Goleman C. Jack Welch D. John C. Maxwell The \-\-\-\-\-\-\-\-\-\-\-- step of the Qulaity improvement process is collecting results. i. Third **Correct Answer** ii. Fourth  iii. Fifth iv. First All the choices are correct about pharmacy staff administration except: A. Learn how to teach people, develop their skills and knowledge B. how to coach people to improve their performance C. learn the basics of people Administration D. Administering people is the most easy and enjoyable tasks of a pharmacy administrator **Correct Answer**  \-\-\-\-\-\-\-\-\-- costs are associated with purchasing the products. i. Procurement **Correct Answer** ii. Stock-out iii. Carrying iv. Acquisition  Which of the following **[is not]** true about negotiation? i. A means that help people always win situations **Correct Answer** ii. A method by which people settle differences iii. A process by which a compromise can be reached iv. A way to avoid arguments and conflicts Which of the following is **[true ]**about leadership? i. Promoting change **Correct Answer** ii. Coping with complexity iii. Maintaining stability iv. Keeping order and consistancy  Which of the following statements**[ is not]** true about \"cause and effect\"? i. Defining \"effects\" is critical for problem-solving **Correct Answer** ii. The cause is the producer iii. They are essential for developing conceptual skills iv. The effect is the syndrome All of these are the administration process except A. Planning B. organizing C. leading D. Arranging **Correct Answer** Following the preparation stage, \-\-\-\-\-\-\-\-\-- takes place to facilitate negotiation. i. Discussion **Correct Answer** ii. Implementation of actions iii. Agreement iv. Setting goals Pharmacy administration how to use unlimited resources in the pharmacy to get less customer service with minimum costs. A.true B.false**Correct Answer** Pools the buying power of  pharmacies together to obtain better prices and discounts from vendors. i. GPO **Correct Answer** ii. MPG iii. OGP iv. NGO Helps new employees establish early expectations about their performances. i. Orientation **Correct Answer** ii. Training iii. Coaching iv. Development Gathering information and analyzing resources, economy, regulations, customers, areas, seasonality, competitors,....... i. Scanning environment **Correct Answer** ii. Setting values iii. Communicating plans iv. Identifying strategies JIT inventory, the exact amount of items arrives at the moment they are needed, not before or not after. A. True **Correct Answer** B. False Examples on ordering costs as Taxes on building, insurance on building A. True B. False **Correct Answer** Marketing is the process whereby the seller uncovers activates and satisfies the needs or wants of the buyer to the mutual , continuous benefit of both the buyer and the seller. A. True B. False **Correct Answer** One of the following is incorrect about basic needs of inventory management A. To have adequate products on hand when needed B. To maximize the inventory investment **Correct Answer** C. To pay the lowest possible prices. D. To operate efficiently & effectively. Which of the following is concerned with the \"controlling\" step in strategic planning? i. Setting KPIs **Correct Answer** ii. Communicating the strategic plan iii. Applying effective tactics iv. Setting objectives Negative customer responses in sales cycles  A. Misconception   B. Real Objection C. Skepticism D. Increase of Interest **Correct Answer** Continuous, computerized inventory management method. i. Perpetual **Correct Answer** ii. Direct iii. Periodic iv. Visual \-\-\-\-\-\-\-\-\-\-\-\-\-\-- is a managerial science that has to do with people management. A. HRM **Correct Answer** B. Accounting C. Finance D. Selling and promotion In pharmacy management, conceptual skills are essential to \-\-\-\-\-\-\-\--. i. Analyze and diagnose a situation **Correct Answer** ii. Perform organizational tasks iii. Understand people iv. Control the behaviour of others Which of the following is **[not ]**true about strategic planning? i. First component of the leadership process **Correct Answer** ii. Sets directins for the organization iii. Determines methods to achieve objectives iv. Setting long-term goals A vision statement focuses on current business activities. A. True B. False **Correct Answer** Product categorization that is based on product availability. i. SDE **Correct Answer** ii. ABC iii. VED iv. FSN  In general, the inventory level \-\-\-\-\-\-\-\-\-- as a function of time. i. Decreases **Correct Answer** ii. Gets more expensive iii. Increases iv. Is stable Which of the following is true about the FMEA process. i. A mothod of anticipating problems **Correct Answer** ii. Identifying higher-level causes iii. Retro spective iv. Invloves asking many \"why\" questions The factor of \"Efficiency\" in management has to do with all of the following **[except]**: A. Achieving goals **Correct Answer** B. Saving time C. Conserving resources D. Reducing efforts Planner must be all the statements except: A. Negative work habits   **Correct Answer** B. Welling consider all options C. Sharing idea D. Open minded One of the following is not considering mental activities of customers A. Assessing the suitability of a product or service brand B. Talking to salespeople **Correct Answer** C. Making conclusions about a product or service's qualities from advertising information D. Evaluating actual experiences with the product Helping patients manage their drug treatment.. A. MTM **Correct Answer** B. PMT C. PDM D. FTM One of the following statements is incorrect? A. Benefit: what the product can do for customer B. Feature: what the product is / Has. C. Wants is state of deficiency which wants to be eliminated **Correct Answer** D. Motive: is what causes people to act ?One of these statements is incorrect reasons for customer object A. New ideas mean old ones are wrong B. Enough information **Correct Answer** C. Did not understand explanation D. Needs reassurance Financially, the first \-\-\-\-\-\-\-\-\-\-- months are critical for the newly established pharmacy. A. 6-12 **Correct Answer** B. 1-3 C. 3-6 D. Strategic planning shoud always starts with \-\-\-\-\-\-\--. i. Setting a vision and a mission **Correct Answer** ii. Setting goals iii. Monitoring progress iv. One of the following is incorrect regarding objectives business of customer? A.       To get customer B.       Increase their number every day C.      Educated customer **Correct Answer** D.      Keep them related to the business forever All activities that are associated with attracting qualified candidates to fill job vacancies. i. Recruitment **Correct Answer** ii. Short-listing iii. Interview iv. Placement Helping patients manage their drug treatments. i. MTM **Correct Answer** ii. FTM iii. PDM iv. PMT  Administration process mean that the people responsible for supervising the use of an organization's resources to meet its strategic goals  A.true B.false**Correct Answer** The ordering cost is valid if the products are purchased not produced internally or manufactured. A. True **Correct Answer** B. False Opportunities mean what internal factors are there that could be involved if proper resources were allocated? A. True B. False **Correct Answer** Staff members should be adequetly compensated. A. Specialization  B. Discipline C. Intiative D. Remuneration **Correct Answer** Organizational goals should be SMART. Which of the following is related to the \"M\"? i. Measurable **Correct Answer** ii. Modern iii. Modest iv. Maintained  Which type of role specialization is parents typically pay for and actually buy most of the products their children use A.User is neither Payer nor Buyer **Correct Answer** B.User is Payer but not Buyer C.User is Buyer but not Payer D.User is Buyer and Payer Pharmacy management is about the use of the limited \-\-\-\-\-\-\-\-\-\-\-\-\-- in  the pharmacy to achieve optimum customer service with minimum costs. i.Resources **Correct Answer** ii.Outcomes iii.Income iv.Staff members After setting the vision\\mission statement, \-\-\-\-\-\-\-\-\-\-\-\-- should follow. i.Assessing the current situation **Correct Answer** ii.Setting goals and objectives iii.Monitoring progress iv.Defining responsibilities Holding costs are the costs associated with carrying inventory over time A.true**Correct Answer** True Which of the following functions is an example of classical management functions? i.Coordination **Correct Answer** ii.Support iii.Energizing iv.Communication Organizations goals should be **SMART**. What does the letter \"**S**\" stand for? i.Specific **Correct Answer** ii.Strong iii.Solid iv.Super Which of the following is **[true]** about managemnt?  i.Doing things right **Correct Answer** ii.Having a vision iii.Having a sense of direction **Incorrect Answer** iv.Promoting transformation In SWOT analysis, both \"W\" and \"T\" are \-\-\-\-\-\-\-\-- factors. i.Positive ii.Internal iii.External iv.Negative **Correct Answer** Pharmacy leadership involves all the following aspects **[except]**: i.Maintaining stability **Correct Answer** ii.Challenging the status iii.Establishing directions iv.Aligning people **Incorrect Answer**