Shipping Documents Review - Delayed Collection - 10% Discount

Goood morning mr David I am gabriela zambrano and I am a transport agent at ibertransport. I hope you are well. During a routine review of the shipping documents, we have identified two problems that require immediate attention. Firstly, the height of the pallet does not match the description on th...

Goood morning mr David I am gabriela zambrano and I am a transport agent at ibertransport. I hope you are well. During a routine review of the shipping documents, we have identified two problems that require immediate attention. Firstly, the height of the pallet does not match the description on the packing list, which could affect the safe handling and transport of your cargo. Secondly, we have noticed that the shipping labels are incorrect. These issues can lead to delivery mix-ups and unnecessary delays, so it is critical to resolve these issues to ensure that your shipment arrives at its destination without inconvenience To solve these problems efficiently, I have taken the following steps. First, we are waiting to receive the correct documents reflecting the proper pallet height and the correct shipping labels. This will allow us to proceed with rescheduling the collection. The new collection is scheduled for tomorrow at 12:30. We will ensure that everything is in order to avoid further complications. We sincerely regret any inconvenience this delay may cause you and would like to offer an additional 10% discount as compensation. Thank you for your understanding and patience in this issue. If you have any questions or need further information, please do not hesitate to contact me. Thank you for your attention and I look forward to a quick and satisfactory resolution.