Diet Preference Quick Guide.pptx

TRAINING Diet and Item Tagging Awareness REMINDER Care All Training and Per...

TRAINING Diet and Item Tagging Awareness REMINDER Care All Training and Performance Here’s a quick and general Improvement guide to some of the most popular Diet. Note that preferences may break ❌ Avoided these ⭕general rules. Sometimes eaten / Some types ➖ Irrelevant to Guide: ✅ Eaten entirely eaten Diet Animal Plant & Seafoo Fruit Poultry Pork Beef Milk Egg Fish Legumes Grain Gluten Byprodu d ct Vegetarian A mostly meatless diet ✅ ❌ ❌ ❌ ✅ ✅ ❌ ❌ ✅ ✅ ➖ ⭕ Vegan Lifestyle, not diet, which avoids all animal products and ✅ ❌ ❌ ❌ ❌ ❌ ❌ ❌ ✅ ✅ ➖ ❌ byproducts Pescatarian Choice of meat limited to seafood ✅ ❌ ❌ ❌ ❌ ❌ ✅ ✅ ❌ ❌ ➖ ⭕ Flexitarian Semi-vegetarian, mostly plant- based but sometimes eat meat ✅ ⭕ ⭕ ⭕ ✅ ✅ ⭕ ⭕ ✅ ✅ ➖ ⭕ Paleo Diet Hunter-gatherer picked foods, avoids processed foods ✅ ✅ ✅ ✅ ✅ ✅ ✅ ✅ ❌ ❌ ❌ ❌ Keto Diet This diet does not discriminate specific food groups, but requires high-fat, medium-protein, and low-carbohydrate content Calculated fat, protein, and carbs in meals Mediterranean This diet does not discriminate specific food groups, but requires prefers non-processed foods, healthy fats, and whole grains Based on Grecian food habits while limiting red meat intake. Gluten-Free Based on Grecian food habits ✅ ✅ ✅ ✅ ✅ ✅ ✅ ✅ ⭕ ⭕ ❌ ➖ Dairy-Free Avoids all dairy products, mostly due to lactose ✅ ✅ ✅ ✅ ❌ ✅ ✅ ✅ ✅ ✅ ⭕ ⭕ intolerance Always check WIKI or Zendesk Guide for updates!  TRAINING Diet and Item Tagging Awareness REMINDER Care All Training and Performance Some factors influencing Improvement strict dietary preferences include but are not limited to: Culture & Tradition Foods that are considered Religious Social Factors Foods that or traditional areculturally considered traditional or culturally Practices significant may form a Some religions may Some may adopt certain significant large part ofmay form a someone's Some dietary impose religions mayon laws Some mayhabits eating adoptorcertain diets large diet. part of someone's impose their dietary laws members, such on as eating habits or diets because of social trends, diet. their members, kosher such (Jewish) or as halal because of influences, family social trends, or Health kosher (Islamic). (Jewish) or halal Considerations eatingfamily influences, behaviors or of peers. Health concerns such as (Islamic). eating behaviors of peers. Health concerns allergies, organ such as health, Individual preferences for Nutritional knowledge, allergies, organ disorders, health, allergies or Individual preferences flavors, textures, for and types Nutritional knowledge, understanding of food disorders, allergies intolerances may playor a flavors, textures, of food can and types be factored in, understanding of food benefits, and influence intolerances rolemay play a in dietary of food such as can be factored spiciness or in, benefits, and from influence healthcare role in dietary preferences. such as spiciness or crispiness. from healthcare professionals can all be preferences. crispiness. Personal professionals reasons can all be for customers to Preferences reasonsadjust for customers to their diets. Education & adjust their diets. Knowledge Always check WIKI or Zendesk Guide for updates!  TRAINING Diet and Item Tagging Awareness REMINDER Care All Training and Performance By showing respect and consideration to Diner’s Dietary Preferences, we can create a welcoming and inclusive Improvement environment for Everyone. Greeting and Start with a warm greeting and introduce yourself Introduction courteously. These responses aim to acknowledge and respect the caller's dietary preferences while maintaining a professional and Acknowledge the customer’s diet in a positive manner. customer-focused approach in a call center environment. Acknowledge You could say something like, "I understand your "We completely understand and respect your decision to follow a food preferences preference. I'm here to assist you with any questions or vegetarian diet." concerns you may have on your order" Ask specific questions to understand their reason for "Your dietary preference is important to us. We're here to assist Clarify Needs calling and their specific requirements related to their you on your food choices." dietary preferences' products or services. "We have a variety of pescatarian dishes available. Is there Offer accurate information about dietary options anything in particular you'd like to try?“ Provide available. Be knowledgeable about ingredients, Information sourcing, and any certifications your products may have "Rest assured that we accommodate various dietary needs, including gluten-free preferences." Address any concerns they may have regarding their Handle Inquiries dietary options. If unsure, offer to find the information "Thank you for letting us know about your dairy-free diet. How can or connect them with someone who can help. we assist you today? If a product or service they are interested in isn’t Offer "Your commitment to a paleo lifestyle is commendable. How can available, suggest suitable alternatives that meet their Alternatives we best support you during this call?" dietary preferences. Summarize the discussion to ensure mutual "Thank you for choosing us! We have some Confirm excellent Mediterranean diet choices that I'm sure you'll understanding. Ask if there's anything else they need Understanding assistance with. By following this structured approach, you appreciate." demonstrate respect for the customer's lifestyle Thank them for contacting our company and offer choices while providing effective customer service Closing assistance for any future inquiries. Ensure they are satisfied before ending the call. tailored to their needs. Always check WIKI or Zendesk Guide for updates!