Consumer Rights and Duties PDF
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This document provides information on consumer rights and duties in relation to various goods and services, including food and medicines. It covers topics such as identifying and avoiding overcharging, handling damaged goods, dealing with product safety concerns, and steps to take if sellers provide substandard products. This information is likely aimed at educating consumers on their rights and responsibilities.
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2. Standard Marks for Ghee and Biscuits: - Ghee: Agmark. - Biscuits: FSSAI mark. 3. Four Duties of a Consumer: - Be aware of your rights and responsibilities. - Check product quality and certification marks before purchase. - Demand a proper bill or receipt for every purchase. - File complain...
2. Standard Marks for Ghee and Biscuits: - Ghee: Agmark. - Biscuits: FSSAI mark. 3. Four Duties of a Consumer: - Be aware of your rights and responsibilities. - Check product quality and certification marks before purchase. - Demand a proper bill or receipt for every purchase. - File complaints against unfair trade practices or defective goods. 4. Overcharging for Medicines: How to Know: - Compare the price with the Maximum Retail Price (MRP) mentioned on the packaging. - Verify the price online or with other pharmacies. Duties to Stop Overcharging: - Report the issue to the local consumer protection authority. - Raise awareness by sharing the experience with other consumers. 5. Points to Keep in Mind While Buying Packed Food: - Check the expiry date and manufacturing date. - Look for standard marks like FSSAI or ISI. - Verify the packaging for tampering or damage. - Read the ingredient list and nutritional information. Duties for Damaged Packets: - Avoid consuming the product and return it to the seller. - Report the issue to the food safety authority. 6. Malpractices by Sweets Sellers: Malpractices: - Use of non-edible coloring agents. - Selling sweets made from stale or spoiled ingredients. Steps to Prevent Malpractices: - Check for certification and freshness of the product. - File a complaint with the food safety department if malpractices are found. 7. Malpractices by Vegetable Vendors: Common Malpractices: - Mixing low-quality or spoiled vegetables with fresh ones. - Using faulty weighing scales to overcharge. Duties of a Consumer: - Inspect the quality of vegetables carefully. - Ensure the weighing scale is accurate and standardized. 8. Six Common Malpractices by Traders: - Selling counterfeit or substandard products. - Overcharging or misrepresenting prices. - Using tampered weighing or measuring instruments. - Hiding defects or providing false information about products. - Selling expired goods. - Mixing adulterants in products. 9. Four Ways Standard Marks Help Consumers: - Ensure product quality and authenticity. - Build trust in the safety of the product. - Protect against counterfeit goods. - Simplify the decision-making process for consumers. 10. Definitions: - Food Adulteration: The deliberate addition of inferior substances to food to increase quantity and reduce cost. - Unsafe Food: Food that contains harmful substances or contaminants making it unfit for consumption. 11. Health Hazards of Foods Adulterated with Metanil Yellow: - Causes stomach disorders and indigestion. - Risk of liver and kidney damage. - Can lead to neurological problems. - Possible carcinogenic effects. 12. Adulterant in Tea: - Adulterant: Artificial coloring agents. Precautions: - Check for certification marks like FSSAI. - Avoid purchasing tea with an unnatural or overly vibrant color. 13. Advice on Buying Sweets with Peculiar Colors: Reason: - Peculiar colors may indicate the use of harmful non-edible coloring agents. Advice: - Inform villagers to buy sweets from trusted and certified sellers to avoid health risks. 14. Cause of Irregular Shape in Chana Dal: Cause: - Adulteration with synthetic substances like stone chips or polished dal. Education: - Wash and inspect dal for unnatural appearance. - Buy from trusted sellers with quality certifications. 15. Ways Grocer May Cheat on Vegetable Weight: - Use of faulty weighing scales. - Placing hidden weights on the scale. - Adding excess packaging weight. - Moistening vegetables to increase weight. 16. Responsibilities When Shopkeeper Uses Substandard Scale: - Demand the use of a standard and verified scale. - Report the malpractice to the local weights and measures authority. 17. Guidance for Geeta on Defective Oven: Duties: - Keep the bill and warranty card for reference. - Communicate the issue to the shopkeeper clearly and request a replacement. Steps for Redressal: - File a complaint in the Consumer Dispute Redressal Forum if the shopkeeper refuses to cooperate. - Provide evidence like bills, warranty cards, and photographs of the defect.
